How to cite this paper
Nonthapot, S & Nasoontorn, A. (2020). The effect of the service quality on passengers’ satisfaction.Management Science Letters , 10(15), 3717-3722.
Refrences
Arayarungsee, S. (2013). Effect of service quality on customers’ satisfaction of the financial services on the Bangkok bank’s Internet system in Nakhon Ratchasima Province. Rajamangala University of Technology Isan Nakhon Ratchasima, Master of Business Administration thesis.
Behera, A. (2020). Quality of Indian service industries with different ANN models. International Journal of Data and Network Science, 4(1), 15-26.
Chin, W.W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Mod-ern methods for business research (295–336). Mahwah, New Jersey: Lawrence Erlbaum Associates.
Cochran, W. G. (1977). Sampling Techniques. 3rd edition. New York: John Wiley & Sons.
Hair, J. F., Black, B., Babin, B., Anderson, R. E. & Tatham, R. L. (2010). Multivariate Data analysis: a global perspective. New Jersey: Pearson Education.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
Jangvechchai, B. (2016). Service Quality Affecting to Passenger’s Satisfaction BTS Skytrain in Bangkok. Bangkok Univer-sity, Master of Business Administration Independent Study.
Nakhon Phanom Immigration Office (2020). International Statistic Report. Retrieved from
http://www.nakhonphanom-imm.com/. Accessed [20 Jan 2020].
Kotler, P. (1997). Marketing Management: Analysis Planning Implementing and Control. 9th ed., USA: Prentice Hall.
Lue-rit, P. (2017). Quality of Electronic Service for the Users’ Satisfaction: A Case Study of the Mobile Wallet Applica-tion. 2017. Thammasat University, Master of Science Thesis.
Mahatma, I. G., Bakti, Y. & Sumaedi, S. (2015). PTRANSQUAL a service quality model of public land transport services. International Journal of Quality & Reliability Management, 32(6). 534-558.
Ngamsom, S., & Saensook, J. (2017). Healthcare service quality perceptions and insured patient’s satisfaction of hospital service systems in Phra Nakhon Sri Ayutthaya Province. Humanities, Social Science, and Arts, 10(3), 1392-1408. [In Thai].
Nonthapot, S. (2019). Thai Tourists Choice of Accommodation based on Marketing Behaviors in Vang Vieng Town, Lao People’s Democratic Republic. Journal of Environmental Management and Tourism, 10(4). 725-734.
Nonthapot, S. & Thomya, W. (2020). The effect of the marketing mix on the demand of Thai and foreign tourists. Man-agement Science Letters. 10(11). 2437-2446.
Rahahleh, A., Al-Nsour, S., Moflih, M., Alabaddi, Z., Al-nassar, B., & Al-Nsour, N. (2020). The influence of electronic service quality on relationship quality: Evidence from tourism industry. Management Science Letters, 10(12), 2759-2768.
Santiphap, Eakasit, & Sangasaphaviriya, Jongkolbodin (2015). Logistics service quality of public land transport service by P-Transqual Model: Thailand – Luang Prabang Case Study. RMUTL Journal, 3(2), 72-83.
Schmenner, R. W. (1988). Escaping the black holes of cost accounting. Business Horizons, 31(1), 66-72.
Srisawat, N. (2003). Expectation and Perceived Service Quality of Khlong Saen Saep Ferry. Srinakharinwirot University, Master of Business Administration Independent Study.
Steiger, J. H. (2007). Understanding the limitation of global fit assessment in structural equation modeling. Personality and Individual Differences, 42, 893-898.
Tabachnick, B.G., & Fidell, L.S. (2007). Using Multivariate Statistics, (5th eds). Boston: Pearson Education, Inc.
Thaireuakham, S. (2009). Advance Statistics for Educational Research. Kalasin, Thailand: Prasan Printing.
Thi, K., Huy, T., Van, C., & Tuan, P. (2020). The effects of service quality on international tourist satisfaction and loyalty: Insight from Vietnam. International Journal of Data and Network Science, 4(2), 179-186.
Behera, A. (2020). Quality of Indian service industries with different ANN models. International Journal of Data and Network Science, 4(1), 15-26.
Chin, W.W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Mod-ern methods for business research (295–336). Mahwah, New Jersey: Lawrence Erlbaum Associates.
Cochran, W. G. (1977). Sampling Techniques. 3rd edition. New York: John Wiley & Sons.
Hair, J. F., Black, B., Babin, B., Anderson, R. E. & Tatham, R. L. (2010). Multivariate Data analysis: a global perspective. New Jersey: Pearson Education.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
Jangvechchai, B. (2016). Service Quality Affecting to Passenger’s Satisfaction BTS Skytrain in Bangkok. Bangkok Univer-sity, Master of Business Administration Independent Study.
Nakhon Phanom Immigration Office (2020). International Statistic Report. Retrieved from
http://www.nakhonphanom-imm.com/. Accessed [20 Jan 2020].
Kotler, P. (1997). Marketing Management: Analysis Planning Implementing and Control. 9th ed., USA: Prentice Hall.
Lue-rit, P. (2017). Quality of Electronic Service for the Users’ Satisfaction: A Case Study of the Mobile Wallet Applica-tion. 2017. Thammasat University, Master of Science Thesis.
Mahatma, I. G., Bakti, Y. & Sumaedi, S. (2015). PTRANSQUAL a service quality model of public land transport services. International Journal of Quality & Reliability Management, 32(6). 534-558.
Ngamsom, S., & Saensook, J. (2017). Healthcare service quality perceptions and insured patient’s satisfaction of hospital service systems in Phra Nakhon Sri Ayutthaya Province. Humanities, Social Science, and Arts, 10(3), 1392-1408. [In Thai].
Nonthapot, S. (2019). Thai Tourists Choice of Accommodation based on Marketing Behaviors in Vang Vieng Town, Lao People’s Democratic Republic. Journal of Environmental Management and Tourism, 10(4). 725-734.
Nonthapot, S. & Thomya, W. (2020). The effect of the marketing mix on the demand of Thai and foreign tourists. Man-agement Science Letters. 10(11). 2437-2446.
Rahahleh, A., Al-Nsour, S., Moflih, M., Alabaddi, Z., Al-nassar, B., & Al-Nsour, N. (2020). The influence of electronic service quality on relationship quality: Evidence from tourism industry. Management Science Letters, 10(12), 2759-2768.
Santiphap, Eakasit, & Sangasaphaviriya, Jongkolbodin (2015). Logistics service quality of public land transport service by P-Transqual Model: Thailand – Luang Prabang Case Study. RMUTL Journal, 3(2), 72-83.
Schmenner, R. W. (1988). Escaping the black holes of cost accounting. Business Horizons, 31(1), 66-72.
Srisawat, N. (2003). Expectation and Perceived Service Quality of Khlong Saen Saep Ferry. Srinakharinwirot University, Master of Business Administration Independent Study.
Steiger, J. H. (2007). Understanding the limitation of global fit assessment in structural equation modeling. Personality and Individual Differences, 42, 893-898.
Tabachnick, B.G., & Fidell, L.S. (2007). Using Multivariate Statistics, (5th eds). Boston: Pearson Education, Inc.
Thaireuakham, S. (2009). Advance Statistics for Educational Research. Kalasin, Thailand: Prasan Printing.
Thi, K., Huy, T., Van, C., & Tuan, P. (2020). The effects of service quality on international tourist satisfaction and loyalty: Insight from Vietnam. International Journal of Data and Network Science, 4(2), 179-186.