How to cite this paper
Al-Hazmi, N. (2020). Internal marketing policies and procedures at Prince Sattam Bin Abdulaziz University and the extent of workers' satisfaction.Management Science Letters , 10(7), 1427-1436.
Refrences
Alkhashab, H. (2009). The impact of some internal marketing procedures on the performance of employees. Journal of Almowsail University, 2(24), 342-460.
Almaaghrabi, A. (2014). The quality of work life and its impact on the development of job dumping. Journal of Com-merce Research, 2(15),73-89.
Berry, L. L. (1981). The employee as customer. Journal of Retail Banking, 3(1), 33-40.
Grönroos, C. (1990). Service management and marketing: Managing the moments of truth in service competition. Jossey-Bass.
Hadad, E. (2018). Test the validity of applying the internal marketing scale in the business environment. Jordanian Jour-nal of Mannagement,4(18),34-49.
Hammed, S. (2015). The impact of internal marketing on the level of quality of service. Journal of Commerce Collage, 1(50), 243-255.
Harrell, G. D., & Fors, M. F. (1995). Marketing services to satisfy internal customers. Logistics Information Manage-ment, 8(4), 22-27.
Hogg, G., Carter, S., & Dunne, A. (1998). Investing in people: internal marketing and corporate culture. Journal of Mar-keting Management, 14(8), 879-895.
Richardson, B. A., & Grant Robinson, C. (1986). The impact of internal marketing on customer service in a retail bank. International Journal of Bank Marketing, 4(5), 3-30.
Thabit, E. (2015). The quality of technical information services and their impact on sales representatives and sales per-formance. Scientific Economic Journal, 1(11),1-55.
Thabit, E. (2016). Analysis of the main determinants of internal marketing and external marketing and their impact on customer satisfaction. Journal of Commerce Collage, 1(56), 317-399.
Vandermerue, S. (1990). Customer drive corporations green program. Long Rang Planning, 23(6), 10-16.
William, G. (1990). Internal marketing and organizational behavior: A partnership in developing customer – conscious employees at every level. Journal of Business Research, 1(20) 63-70.
Wong, S. & Perry, C. (1991). Customer services strategies in financial retailing. The International Journal of Bank Mar-keting, 1(19), 11-16.
Almaaghrabi, A. (2014). The quality of work life and its impact on the development of job dumping. Journal of Com-merce Research, 2(15),73-89.
Berry, L. L. (1981). The employee as customer. Journal of Retail Banking, 3(1), 33-40.
Grönroos, C. (1990). Service management and marketing: Managing the moments of truth in service competition. Jossey-Bass.
Hadad, E. (2018). Test the validity of applying the internal marketing scale in the business environment. Jordanian Jour-nal of Mannagement,4(18),34-49.
Hammed, S. (2015). The impact of internal marketing on the level of quality of service. Journal of Commerce Collage, 1(50), 243-255.
Harrell, G. D., & Fors, M. F. (1995). Marketing services to satisfy internal customers. Logistics Information Manage-ment, 8(4), 22-27.
Hogg, G., Carter, S., & Dunne, A. (1998). Investing in people: internal marketing and corporate culture. Journal of Mar-keting Management, 14(8), 879-895.
Richardson, B. A., & Grant Robinson, C. (1986). The impact of internal marketing on customer service in a retail bank. International Journal of Bank Marketing, 4(5), 3-30.
Thabit, E. (2015). The quality of technical information services and their impact on sales representatives and sales per-formance. Scientific Economic Journal, 1(11),1-55.
Thabit, E. (2016). Analysis of the main determinants of internal marketing and external marketing and their impact on customer satisfaction. Journal of Commerce Collage, 1(56), 317-399.
Vandermerue, S. (1990). Customer drive corporations green program. Long Rang Planning, 23(6), 10-16.
William, G. (1990). Internal marketing and organizational behavior: A partnership in developing customer – conscious employees at every level. Journal of Business Research, 1(20) 63-70.
Wong, S. & Perry, C. (1991). Customer services strategies in financial retailing. The International Journal of Bank Mar-keting, 1(19), 11-16.