How to cite this paper
Zarei, A., Hemati, M & Rafeeian, M. (2012). Prioritizing the effective factors for customers attraction: A case study of Sepah Bank.Management Science Letters , 2(3), 961-970.
Refrences
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Agrawal D. (2008). Building profitable customer relationships with CRM & E- Governance in Banks. Social Science Research Network.
Cheolho, Y. (2010). Dept of business administration, Mokpo national university republic of Korea. Antecedents of customer satisfaction with online banking in China: The effects of experience.
Chen, Z., & Wang, L. (2010). Personalized product configuration rules with dual formulations: A method to proactively leverage mass confusion. Expert Systems with Applications, 37(1), 383-392.
Dhananjoy, D. (2010). Factors influencing customer satisfaction of two wheeler user at Agartala. Tripura, India .
Kim, W. G., Ma, X., & Kim, D. J. (2006). Determinants of Chinese Hotel Customers & apos; E-satisfaction and. Purchase Intentions, Tourism Management, 27(5), 890-900
Mart?nez-Ruiz, M.P., Jiménez-Zarco, A.I., & Izquierdo-Yusta, A. (2010). Customer satisfaction s key factors in spanish grocery stores :evidence from hypermarkets and supermarkets. Journal of Retailing and Consumer Services, 17 (4), 278-285.
Menon, K., & O & apos; Connor, A. (2007). "Building customers & apos; affective commitment towards retail banks: The role of CRM in each & apos; moment of truth & apos; ", Journal of Financial Services Marketing 12 (2), 157.
Mihelis, G., Grigoroudis, E., Siskos, Y., Politis, Y., & Malandrakis, Y. (2001). Customer satisfaction measurement in private bank sector. European Journal of operational Research, 130(2), 347-360.
Popli, G. S., & Rao, D.N. (2009). Customer relationship management in Indian banks. Social Science Research Network.
Saifuddin Khondaker, M. (2010), Identifying customer satisfaction variables as a corporate governance mechanism for state owned banks in developing countries: A study of Bangladesh. Social Science Research Network.
Selcen, D., Aykac, O., Metin, A., Serkan, A., Ayse, Tansel Cetin (2009). Effects of service quality on customer satisfaction and customer loyalty: Marmara university hospital.
Villalobs, G. (2000). Web-application for the customer satisfaction. Journal of Bank Marketing, 20(4), 17.
Agrawal D. (2008). Building profitable customer relationships with CRM & E- Governance in Banks. Social Science Research Network.
Cheolho, Y. (2010). Dept of business administration, Mokpo national university republic of Korea. Antecedents of customer satisfaction with online banking in China: The effects of experience.
Chen, Z., & Wang, L. (2010). Personalized product configuration rules with dual formulations: A method to proactively leverage mass confusion. Expert Systems with Applications, 37(1), 383-392.
Dhananjoy, D. (2010). Factors influencing customer satisfaction of two wheeler user at Agartala. Tripura, India .
Kim, W. G., Ma, X., & Kim, D. J. (2006). Determinants of Chinese Hotel Customers & apos; E-satisfaction and. Purchase Intentions, Tourism Management, 27(5), 890-900
Mart?nez-Ruiz, M.P., Jiménez-Zarco, A.I., & Izquierdo-Yusta, A. (2010). Customer satisfaction s key factors in spanish grocery stores :evidence from hypermarkets and supermarkets. Journal of Retailing and Consumer Services, 17 (4), 278-285.
Menon, K., & O & apos; Connor, A. (2007). "Building customers & apos; affective commitment towards retail banks: The role of CRM in each & apos; moment of truth & apos; ", Journal of Financial Services Marketing 12 (2), 157.
Mihelis, G., Grigoroudis, E., Siskos, Y., Politis, Y., & Malandrakis, Y. (2001). Customer satisfaction measurement in private bank sector. European Journal of operational Research, 130(2), 347-360.
Popli, G. S., & Rao, D.N. (2009). Customer relationship management in Indian banks. Social Science Research Network.
Saifuddin Khondaker, M. (2010), Identifying customer satisfaction variables as a corporate governance mechanism for state owned banks in developing countries: A study of Bangladesh. Social Science Research Network.
Selcen, D., Aykac, O., Metin, A., Serkan, A., Ayse, Tansel Cetin (2009). Effects of service quality on customer satisfaction and customer loyalty: Marmara university hospital.
Villalobs, G. (2000). Web-application for the customer satisfaction. Journal of Bank Marketing, 20(4), 17.