How to cite this paper
Arora, R., Haleem, A & Farooquie, J. (2017). Impact of critical success factors on successful technology implementation in Consumer Packaged Goods (CPG) supply chain.Management Science Letters , 7(5), 213-224.
Refrences
Adebanjo, D., & Mann, R. (2000). Identifying problems in forecasting consumer demand in the fast moving consumer goods sector. Benchmarking: An International Journal, 7(3), 223-230.
Altıntas¸, H.M., Kılıc, S., Senol , G., & Isin, B.F. (2010). Strategic objectives and competitive ad-vantages of private label products. International Journal of Retail & Distribution Management, 38(10), 773-788.
Anbanandam, R., Banwet ,D.K., & Shankar ,Ravi (2011). Evaluation of supply chain collaboration: a case of apparel retail industry in India. International Journal of Productivity and Performance Management, 60(2), 82-98.
Annamalai, C., & Ramayah, T. (2013). Does the organizational culture act as a moderator in Indian enterprise resource planning (ERP) projects?. Journal of Manufacturing Technology Management, 24 (4), 555-587.
Bhatti, T.R. (Ed.) (2005). Critical success factors for the implementation of enterprise resource plan-ning (ERP) empirical validation. Paper presented at The Second International Conference on Inno-vation in Information Technology (IIT05), Zayed University, College of Business, Dubai, UAE.
Bingi, P., Sharma, M.K., & Godla, J. (1999). Critical issues affecting an ERP implementation. Infor-mation Systems Management, 16(2), 7-14.
Bo, X., Martin, S., & Bo, X. (2015). A critical review of structural equation modeling applications in construction research. Automation in Construction, 49, 59–70.
Borade, B. A., & Bansod, V. S. (2010). Study of vendor-managed inventory practices in Indian in-dustries. Journal of Manufacturing Technology Management, 21(8), 1013-1038.
Bozarth, C. (2006). ERP implementation efforts at three firms. International Journal of Operations & Production Management, 26(11), 1223-1239.
Buxmann, P., Von Ahsen, A., Dı´az, L.M., & Wolf, K. (2004). Usage and evaluation of supply chain management software – results of an empirical study in the European automotive industry. Infor-mation Systems Journal, 14(3), 295-309.
Chang, H.H. (2006). Technical and management perceptions of enterprise information system im-portance, implementation and benefits. Info Systems Journal, 16, 263–292.
Corney, D. (2002). Food bytes: intelligent systems in the food industry. British Food Industry, 104(10), 787-805.
Cronbach, L.J. (1951), Coefficient alpha and the internal structure of tests, Psychometrika, 16(3), 297–334.
Cragg, P., & King, M. (2002). IT alignment and firm performance in small manufacturing firms. The Journal of Strategic Information Systems, 11(2), 109-132.
Damien, P. (2005). Determinants of business-to-business e-commerce implementation and perfor-mance: a structural model. Supply Chain Management: An International Journal, 10(2), 96–113.
Daneva, M. (2007). Understanding success and failure profiles of ERP requirements engineering: an empirical study. Proceedings of the 33rd EUROMICRO Conference on Software Engineering and Advanced Applications, Luebeck, Germany, 28-31 August, 237-243.
Done, A., Voss, C., & Rytter, N. (2011). Best practice interventions: short-term and long-term out-comes. The Journal of Operations Management, 29, 500-513.
Favilla, J., & Fearne, A. (2005). Supply chain software implementations: getting it right. Supply Chain Management: An International Journal, 10(4), 241–243.
Flynn, B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: a contingency and configuration approach. Journal of Operations Management, 28(1), 58-71.
Fynes, B., de Burca, S., & Voss, C. (2005). Supply chain relationship quality: the competitive envi-ronment and performance. International Journal of Production Research, 43(16).
Garg, P., & Garg, A. (2013). An empirical study on critical failure factors for enterprise resource planning implementation in Indian retail sector. Business Process Management Journal, 19(3), 496-514.
Giunipero, L.C., Denslow, D., & Eltanatwy, R. (2005). Purchasing/supply chain management flexibil-ity: moving to an entrepreneurial skill set. Industrial Marketing Management, 34(6), 602-613.
Gunasekaran, A., Patel, C., & McGaughey, E. (2013). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-47.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), SAGE Publications.
Haleem, A., Sushil, Q., Asim, M., & Kumar, S. (2012). Analysis of critical success factors of world-class manufacturing practices: an application of interpretative structural modelling and interpreta-tive ranking process. Production Planning & Control, 23(10-11), 722-734.
Hammant, J. (1997). Implementing a European supply chain strategy: turning vision into reality. Pro-ceedings of the International Conference on Logistics and the Management of the Supply Chain, Sydney, Australia, AIMM/LMA/APICS/ AIPMM, 95-100.
Hashim, J. (2007). Information communication technology (ICT) adoption among SME owners in Malaysia. The International Journal of Business and Information, 2, 221-240.
Hoffer, J.A., George, J.F., & Valacich, J.S. (1998). Modern System Analysis and Design. 2nd ed., Addison-Wesley, Reading, MA.
Holland, C.P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16, 30-36.
Hong, I.B. (2002). A new framework for interorganizational systems based on the linkage of partici-pants’ roles. Information & Management, 39(4), 261-270.
Inman, J., Winer, R., & Ferraro, R. (2009). The interplay among category characteristics, customer characteristics, and customer activities on in-store decision making. Journal of Marketing, 73(3), 19-29.
Jharkharia, S., & Shankar, R. (2005). IT-enablement of supply chains: understanding the barriers. The Journal of Enterprise Information Management, 18(1), 11-27.
Johnston, R.B., & Mak, H.C. (2000). An emerging vision of Internet-enabled supply chain electronic commerce. International Journal of Electronic Commerce, 4(4), 43-59.
Kannabiran, G., & Dharmalingam, P. (2012). Enablers and inhibitors of advanced information tech-nologies adoption by SMEs. Journal of Enterprise Information Management, 25(2), 186-209.
Kapp, K.M., Latham, W.F., & Ford-Latham, H. (2001). Integrated Learning for ERP Success: A Learning Requirements. St Lucie CRC Press, New York, NY.
Kim, D., Cavusgil, S. T., & Calantone, R. J. (2006). Information system innovations and supply chain management: Channel relationships and firm performance. Journal of the Academy of Marketing Science, 34, 40–54.
Kolbusak-McGee, M. (1998). Better supply chains – study identifies best practices to help ensure im-plementation. Information Week, October 12.
Korotkov, N., Occhiocupo, N., & Simkin, L. (2013). Simulated test marketing in emerging markets: the need to re-think. Marketing Intelligence & Planning, 31(7), 807-822.
Kotzab, H., Skjoldager, N., & Vinum, T. (2003). The development and empirical validation of an e-based supply chain strategy optimization model. Industrial Management & Data Systems, 103(5), 347-360.
Kumar, S., Luthra, S., Govindan, K., Kumar, N., & Haleem, A. (2016). Barriers in green lean six sig-ma product development process: an ISM approach. Production Planning & Control, 27(7-8), 604-620.
Laeequddin , M. , Sahay, B.S, Sahay, V., & Waheed, A. K. (2012). Trust building in supply chain partners relationship: an integrated conceptual model. Journal of Management Development, 31(6), 550-564.
Lowson, H. R. (2001). Retail operational strategies in complex supply chains. The International Jour-nal of Logistics Management, 12(1), 97-111.
Mandal, P., & Gunasekaran, A. (2003). Issues in implementing ERP: a case study. European Journal of Operational Research, 146, 274-83.
Marien, E.J. (2000). The four supply chain enablers. Supply Chain Management Review, 4, 60.
McMullan, A. (1996). Supply chain management practices in Asia Pacific today. International Journal of Physical Distribution & Logistics Management, 26(10), 79-95.
Ngai, E.W.T., Law, C.C.H., & Wat, F.K.T. (2008). Examining the critical success factors in the adop-tion of enterprise resource planning. Computers in Industry, 59, 548-564.
Noorani, S.H., & Setty, K.M.B. (2007). Three steps for successful implementation of sales portals in CPG companies. International Journal of Retail & Distribution Management, 35(9), 746-749.
Norris, G., Hurley, J.R., Hartley, K.M., & Dunleavy, J.R. (2001). E-business and ERP: Transforming the Enterprise, John Wiley, London
Olorunniwo, F.O., & Li, X. (2010). Information sharing and collaboration practices in reverse Logis-tics. Supply Chain Management: An International Journal, 15(6), 454-462.
Park, S.H., & Ungson, G.R. (2001). Inter-firm rivalry and managerial complexity: a conceptual framework of alliance failure. Organization Science, 12(1), 37-53.
Paul, L.G. (2003). Suspicious minds: collaboration among trading partners can unlock great value. Mistrust is a barrier. Here are six ways to build confidence. CIO, 16(7), 74-82.
Pomponi, F., Fratocchi, L., & Tafuri, S.R. (2015). Trust development and horizontal collaboration in logistics: a theory based evolutionary framework. Supply Chain Management: An International Journal, 20(1), 83–97.
Rose, L. (2009). Relationships in fast moving consumer goods markets. European Journal of Market-ing, 45 (4), 651-672.
Sabir, B. L., Farooquie, A. J. & Ullah, A. (2014). Economic discounting and stocking of perishables: A simulation based approach for wholesalers. Global Journal of Management and Business Re-search: A Administration and Management, 14(3), 71-80.
Sahay, B.S., Cavale, V., & Mohan, R. (2003). The Indian supply chain architecture. Supply Chain Management – An International Journal, 8(2), 93-106.
Sahay, B.S., & Gupta, A.K. (2002). Supply chain management in Indian FMCG sector. Productivity, 42(4), 564-573.
Saini, S., Nigam, S. and Misra, C. S. (2013). Identifying success factors for implementation of ERP at Indian SMEs. Journal of Modelling in Management, 8 (1), 103-122.
Sandhu, M., & Ajmal, M. (2012). The adoption of ICT in project-based and traditional organizations. Journal of Enterprise Information Management, 25(1), 7-27.
Shaaban, M. S., & Ali H. A. (2014). Critical success factors for total productive manufacturing (TPM) deployment at Egyptian FMCG companies. Journal of Manufacturing Technology Management, 25(3), 393-414.
Shimp, T.A. (2003), Advertising, Promotion, and Supplemental Aspects of Integrated Marketing Communications, 6th ed., Thomson South-Western, Boston, MA.
Singh, K. R. (2013). Prioritizing the factors for coordinated supply chain using analytic hierarchy pro-cess (AHP). Measuring Business Excellence, 17(1), 80-98.
Somuyiwa, A., & Adebayo, T. (2011). Analysis of information and communication technologies (ICT) usage on logistics activities of manufacturing companies in Southwestern Nigeria. Journal of Emerging Trends in Economics and Management Sciences, 2, 68-74.
Søndergaard, A. H., & Harmsen, H. (2007). Using market information in product development. Jour-nal of Consumer Marketing, 24(4), 194–201.
Stanley,E. F., Gregory, M.M., & McCarter, W. M. (2008). Benefits, barriers, and bridges to effective supply chain management. Supply Chain Management: An International Journal, 13(1), 35–48.
Stanley, E. F., Jeffrey, A. Ogden, G., Magnan, M., & Cooper, M. B. (2006). Organizational commit-ment and governance for supply chain success. International Journal of Physical Distribution & Logistics Management, 36(1), 22-35.
Steele, W., & Plunkett, K. (1994). Finished stock: The piggy in the middle. Logistics Information Management, 7(6), 16-22.
Stratman, J.K., & Roth, A.V. (2002). Enterprise resource planning (ERP) competence constructs: two-stage multi-item scale development and validation. Decision Sciences, 33, 601.
Tang, C.Y., Wang, M.Y., & Huang, Y.H. (2014). Optimal promotional strategy for intra-category cross-selling. British Food Journal, 116(1), 80-90.
Thakkar, J., Thakkar, A., & Deshmukh, G.S. (2008). Interpretive structural modeling (ISM) of IT-enablers for Indian manufacturing SMEs. Information Management & Computer Security, 16(2), 113-136.
Toussea-Oulai, A. (2007). Information technology transfer: problems facing African developing na-tions. International Journal of Human Computer Interaction, 3, 79-93.
Upadhyay, P., Jahanyan, S., & Dan, K. P. (2011). Factors influencing ERP implementation in Indian manufacturing organizations. Journal of Enterprise Information Management, 24(2), 130-145.
Zokaei, K., & Hines, P. (2007). Achieving consumer focus in supply chains. International Journal of Physical Distribution & Logistics Management, 37(3), 223-247.
Altıntas¸, H.M., Kılıc, S., Senol , G., & Isin, B.F. (2010). Strategic objectives and competitive ad-vantages of private label products. International Journal of Retail & Distribution Management, 38(10), 773-788.
Anbanandam, R., Banwet ,D.K., & Shankar ,Ravi (2011). Evaluation of supply chain collaboration: a case of apparel retail industry in India. International Journal of Productivity and Performance Management, 60(2), 82-98.
Annamalai, C., & Ramayah, T. (2013). Does the organizational culture act as a moderator in Indian enterprise resource planning (ERP) projects?. Journal of Manufacturing Technology Management, 24 (4), 555-587.
Bhatti, T.R. (Ed.) (2005). Critical success factors for the implementation of enterprise resource plan-ning (ERP) empirical validation. Paper presented at The Second International Conference on Inno-vation in Information Technology (IIT05), Zayed University, College of Business, Dubai, UAE.
Bingi, P., Sharma, M.K., & Godla, J. (1999). Critical issues affecting an ERP implementation. Infor-mation Systems Management, 16(2), 7-14.
Bo, X., Martin, S., & Bo, X. (2015). A critical review of structural equation modeling applications in construction research. Automation in Construction, 49, 59–70.
Borade, B. A., & Bansod, V. S. (2010). Study of vendor-managed inventory practices in Indian in-dustries. Journal of Manufacturing Technology Management, 21(8), 1013-1038.
Bozarth, C. (2006). ERP implementation efforts at three firms. International Journal of Operations & Production Management, 26(11), 1223-1239.
Buxmann, P., Von Ahsen, A., Dı´az, L.M., & Wolf, K. (2004). Usage and evaluation of supply chain management software – results of an empirical study in the European automotive industry. Infor-mation Systems Journal, 14(3), 295-309.
Chang, H.H. (2006). Technical and management perceptions of enterprise information system im-portance, implementation and benefits. Info Systems Journal, 16, 263–292.
Corney, D. (2002). Food bytes: intelligent systems in the food industry. British Food Industry, 104(10), 787-805.
Cronbach, L.J. (1951), Coefficient alpha and the internal structure of tests, Psychometrika, 16(3), 297–334.
Cragg, P., & King, M. (2002). IT alignment and firm performance in small manufacturing firms. The Journal of Strategic Information Systems, 11(2), 109-132.
Damien, P. (2005). Determinants of business-to-business e-commerce implementation and perfor-mance: a structural model. Supply Chain Management: An International Journal, 10(2), 96–113.
Daneva, M. (2007). Understanding success and failure profiles of ERP requirements engineering: an empirical study. Proceedings of the 33rd EUROMICRO Conference on Software Engineering and Advanced Applications, Luebeck, Germany, 28-31 August, 237-243.
Done, A., Voss, C., & Rytter, N. (2011). Best practice interventions: short-term and long-term out-comes. The Journal of Operations Management, 29, 500-513.
Favilla, J., & Fearne, A. (2005). Supply chain software implementations: getting it right. Supply Chain Management: An International Journal, 10(4), 241–243.
Flynn, B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: a contingency and configuration approach. Journal of Operations Management, 28(1), 58-71.
Fynes, B., de Burca, S., & Voss, C. (2005). Supply chain relationship quality: the competitive envi-ronment and performance. International Journal of Production Research, 43(16).
Garg, P., & Garg, A. (2013). An empirical study on critical failure factors for enterprise resource planning implementation in Indian retail sector. Business Process Management Journal, 19(3), 496-514.
Giunipero, L.C., Denslow, D., & Eltanatwy, R. (2005). Purchasing/supply chain management flexibil-ity: moving to an entrepreneurial skill set. Industrial Marketing Management, 34(6), 602-613.
Gunasekaran, A., Patel, C., & McGaughey, E. (2013). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-47.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), SAGE Publications.
Haleem, A., Sushil, Q., Asim, M., & Kumar, S. (2012). Analysis of critical success factors of world-class manufacturing practices: an application of interpretative structural modelling and interpreta-tive ranking process. Production Planning & Control, 23(10-11), 722-734.
Hammant, J. (1997). Implementing a European supply chain strategy: turning vision into reality. Pro-ceedings of the International Conference on Logistics and the Management of the Supply Chain, Sydney, Australia, AIMM/LMA/APICS/ AIPMM, 95-100.
Hashim, J. (2007). Information communication technology (ICT) adoption among SME owners in Malaysia. The International Journal of Business and Information, 2, 221-240.
Hoffer, J.A., George, J.F., & Valacich, J.S. (1998). Modern System Analysis and Design. 2nd ed., Addison-Wesley, Reading, MA.
Holland, C.P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16, 30-36.
Hong, I.B. (2002). A new framework for interorganizational systems based on the linkage of partici-pants’ roles. Information & Management, 39(4), 261-270.
Inman, J., Winer, R., & Ferraro, R. (2009). The interplay among category characteristics, customer characteristics, and customer activities on in-store decision making. Journal of Marketing, 73(3), 19-29.
Jharkharia, S., & Shankar, R. (2005). IT-enablement of supply chains: understanding the barriers. The Journal of Enterprise Information Management, 18(1), 11-27.
Johnston, R.B., & Mak, H.C. (2000). An emerging vision of Internet-enabled supply chain electronic commerce. International Journal of Electronic Commerce, 4(4), 43-59.
Kannabiran, G., & Dharmalingam, P. (2012). Enablers and inhibitors of advanced information tech-nologies adoption by SMEs. Journal of Enterprise Information Management, 25(2), 186-209.
Kapp, K.M., Latham, W.F., & Ford-Latham, H. (2001). Integrated Learning for ERP Success: A Learning Requirements. St Lucie CRC Press, New York, NY.
Kim, D., Cavusgil, S. T., & Calantone, R. J. (2006). Information system innovations and supply chain management: Channel relationships and firm performance. Journal of the Academy of Marketing Science, 34, 40–54.
Kolbusak-McGee, M. (1998). Better supply chains – study identifies best practices to help ensure im-plementation. Information Week, October 12.
Korotkov, N., Occhiocupo, N., & Simkin, L. (2013). Simulated test marketing in emerging markets: the need to re-think. Marketing Intelligence & Planning, 31(7), 807-822.
Kotzab, H., Skjoldager, N., & Vinum, T. (2003). The development and empirical validation of an e-based supply chain strategy optimization model. Industrial Management & Data Systems, 103(5), 347-360.
Kumar, S., Luthra, S., Govindan, K., Kumar, N., & Haleem, A. (2016). Barriers in green lean six sig-ma product development process: an ISM approach. Production Planning & Control, 27(7-8), 604-620.
Laeequddin , M. , Sahay, B.S, Sahay, V., & Waheed, A. K. (2012). Trust building in supply chain partners relationship: an integrated conceptual model. Journal of Management Development, 31(6), 550-564.
Lowson, H. R. (2001). Retail operational strategies in complex supply chains. The International Jour-nal of Logistics Management, 12(1), 97-111.
Mandal, P., & Gunasekaran, A. (2003). Issues in implementing ERP: a case study. European Journal of Operational Research, 146, 274-83.
Marien, E.J. (2000). The four supply chain enablers. Supply Chain Management Review, 4, 60.
McMullan, A. (1996). Supply chain management practices in Asia Pacific today. International Journal of Physical Distribution & Logistics Management, 26(10), 79-95.
Ngai, E.W.T., Law, C.C.H., & Wat, F.K.T. (2008). Examining the critical success factors in the adop-tion of enterprise resource planning. Computers in Industry, 59, 548-564.
Noorani, S.H., & Setty, K.M.B. (2007). Three steps for successful implementation of sales portals in CPG companies. International Journal of Retail & Distribution Management, 35(9), 746-749.
Norris, G., Hurley, J.R., Hartley, K.M., & Dunleavy, J.R. (2001). E-business and ERP: Transforming the Enterprise, John Wiley, London
Olorunniwo, F.O., & Li, X. (2010). Information sharing and collaboration practices in reverse Logis-tics. Supply Chain Management: An International Journal, 15(6), 454-462.
Park, S.H., & Ungson, G.R. (2001). Inter-firm rivalry and managerial complexity: a conceptual framework of alliance failure. Organization Science, 12(1), 37-53.
Paul, L.G. (2003). Suspicious minds: collaboration among trading partners can unlock great value. Mistrust is a barrier. Here are six ways to build confidence. CIO, 16(7), 74-82.
Pomponi, F., Fratocchi, L., & Tafuri, S.R. (2015). Trust development and horizontal collaboration in logistics: a theory based evolutionary framework. Supply Chain Management: An International Journal, 20(1), 83–97.
Rose, L. (2009). Relationships in fast moving consumer goods markets. European Journal of Market-ing, 45 (4), 651-672.
Sabir, B. L., Farooquie, A. J. & Ullah, A. (2014). Economic discounting and stocking of perishables: A simulation based approach for wholesalers. Global Journal of Management and Business Re-search: A Administration and Management, 14(3), 71-80.
Sahay, B.S., Cavale, V., & Mohan, R. (2003). The Indian supply chain architecture. Supply Chain Management – An International Journal, 8(2), 93-106.
Sahay, B.S., & Gupta, A.K. (2002). Supply chain management in Indian FMCG sector. Productivity, 42(4), 564-573.
Saini, S., Nigam, S. and Misra, C. S. (2013). Identifying success factors for implementation of ERP at Indian SMEs. Journal of Modelling in Management, 8 (1), 103-122.
Sandhu, M., & Ajmal, M. (2012). The adoption of ICT in project-based and traditional organizations. Journal of Enterprise Information Management, 25(1), 7-27.
Shaaban, M. S., & Ali H. A. (2014). Critical success factors for total productive manufacturing (TPM) deployment at Egyptian FMCG companies. Journal of Manufacturing Technology Management, 25(3), 393-414.
Shimp, T.A. (2003), Advertising, Promotion, and Supplemental Aspects of Integrated Marketing Communications, 6th ed., Thomson South-Western, Boston, MA.
Singh, K. R. (2013). Prioritizing the factors for coordinated supply chain using analytic hierarchy pro-cess (AHP). Measuring Business Excellence, 17(1), 80-98.
Somuyiwa, A., & Adebayo, T. (2011). Analysis of information and communication technologies (ICT) usage on logistics activities of manufacturing companies in Southwestern Nigeria. Journal of Emerging Trends in Economics and Management Sciences, 2, 68-74.
Søndergaard, A. H., & Harmsen, H. (2007). Using market information in product development. Jour-nal of Consumer Marketing, 24(4), 194–201.
Stanley,E. F., Gregory, M.M., & McCarter, W. M. (2008). Benefits, barriers, and bridges to effective supply chain management. Supply Chain Management: An International Journal, 13(1), 35–48.
Stanley, E. F., Jeffrey, A. Ogden, G., Magnan, M., & Cooper, M. B. (2006). Organizational commit-ment and governance for supply chain success. International Journal of Physical Distribution & Logistics Management, 36(1), 22-35.
Steele, W., & Plunkett, K. (1994). Finished stock: The piggy in the middle. Logistics Information Management, 7(6), 16-22.
Stratman, J.K., & Roth, A.V. (2002). Enterprise resource planning (ERP) competence constructs: two-stage multi-item scale development and validation. Decision Sciences, 33, 601.
Tang, C.Y., Wang, M.Y., & Huang, Y.H. (2014). Optimal promotional strategy for intra-category cross-selling. British Food Journal, 116(1), 80-90.
Thakkar, J., Thakkar, A., & Deshmukh, G.S. (2008). Interpretive structural modeling (ISM) of IT-enablers for Indian manufacturing SMEs. Information Management & Computer Security, 16(2), 113-136.
Toussea-Oulai, A. (2007). Information technology transfer: problems facing African developing na-tions. International Journal of Human Computer Interaction, 3, 79-93.
Upadhyay, P., Jahanyan, S., & Dan, K. P. (2011). Factors influencing ERP implementation in Indian manufacturing organizations. Journal of Enterprise Information Management, 24(2), 130-145.
Zokaei, K., & Hines, P. (2007). Achieving consumer focus in supply chains. International Journal of Physical Distribution & Logistics Management, 37(3), 223-247.