How to cite this paper
Sabahi, A & Dashti, N. (2016). The effect of emotional intelligence and job satisfaction on organizational citizenship behavior.Management Science Letters , 6(7), 475-480.
Refrences
Appelbaum, S., Bartolomucci, N., Beaumier, E., Boulanger, J., Corrigan, R., Doré, I., ... & Serroni, C. (2004). Organizational citizenship behavior: a case study of culture, leadership and trust. Management decision, 42(1), 13-40.
BarYOn, R. (2000). Emotional and social intelligence: insights from the Emotional Quotient Inventory. W: R. BarYOn, JDA Parker (red.). The handbook of emotional intelligence, 363Y388.
Barroso Castro, C., Martín Armario, E., & Martín Ruiz, D. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management, 15(1), 27-53.
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26(4), 587-595.
Bienstock, C. C., DeMoranville, C. W., & Smith, R. K. (2003). Organizational citizenship behavior and service quality. Journal of Services Marketing, 17(4), 357-378.
Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. The Academy of Management Executive, 17(3), 60-71.
Brightman, B. K., & Moran, J. W. (1999). Building organizational citizenship. Management Decision, 37(9), 678-685.
Carmeli, A., & C., Josman, Z. E. (2006). The relationship among emotional intelligence, Task performance and organizational citizenship behavior. Human performance, 19(4), 403-419.
Chiu, S. F., & Chen, H. L. (2005). Relationship between job characteristics and organizational citizenship behavior: The mediational role of job satisfaction. Social Behavior and Personality: an International Journal, 33(6), 523-540.
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378.
Organ, D. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The Measurement of Satisfaction in Work and Retirement. Chicago: Rand McNally.
BarYOn, R. (2000). Emotional and social intelligence: insights from the Emotional Quotient Inventory. W: R. BarYOn, JDA Parker (red.). The handbook of emotional intelligence, 363Y388.
Barroso Castro, C., Martín Armario, E., & Martín Ruiz, D. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management, 15(1), 27-53.
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26(4), 587-595.
Bienstock, C. C., DeMoranville, C. W., & Smith, R. K. (2003). Organizational citizenship behavior and service quality. Journal of Services Marketing, 17(4), 357-378.
Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. The Academy of Management Executive, 17(3), 60-71.
Brightman, B. K., & Moran, J. W. (1999). Building organizational citizenship. Management Decision, 37(9), 678-685.
Carmeli, A., & C., Josman, Z. E. (2006). The relationship among emotional intelligence, Task performance and organizational citizenship behavior. Human performance, 19(4), 403-419.
Chiu, S. F., & Chen, H. L. (2005). Relationship between job characteristics and organizational citizenship behavior: The mediational role of job satisfaction. Social Behavior and Personality: an International Journal, 33(6), 523-540.
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378.
Organ, D. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The Measurement of Satisfaction in Work and Retirement. Chicago: Rand McNally.