How to cite this paper
Yousefi, N & Nasiripour, A. (2015). A proposed model of e-trust for electronic banking.Management Science Letters , 5(11), 1029-1040.
Refrences
Abedi, H., Seyedi, A. & Bakhshan, M. (2013). Identify and prioritize factors influencing customers & apos; trust in Internet banking. Bank marketing articles.
Ahmadi Khorram, S. (2010). Prioritization of factors related to customer trust in electronic services of Eghtesad Novin bank in Tehran. Master’s Thesis, Tehran: Allameh Tabataba & apos; i University, Faculty of Management and Accounting. [Persian]
Al-Hawari, M. A. (2011). The Role of Bank Automated Services in Gaining Customers’ Trust: A Practical Study in UAE. Jurnal Pengurusan, 33, 45-52.
Azar, A., & Momeni, M. (2009). Statistics and Applications in Management. Tehran: SAMT Publications.
Ba, S., & Pavlou, P. A. (2002). Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS quarterly, 26(3), 243-268.
Barooti Ardestani, N. (2006). Developing a conceptual model of information technology for banking system Personnel, Case Study: Saderat Bank Personnel in Tehran. Master’s Thesis, Tehran: Alzahra University, Faculty of Engineering. [Persian]
Chirani, A. & Tahery, T. (2011). Factors affecting customer trust, Case Study: Melli Bank in Ardabil. Master’s Thesis, Iran.
Cho, J. E., & Hu, H. (2009). The effect of service quality on trust and commitment varying across generations. International Journal of Consumer Studies, 33(4), 468-476.
Corbitt, B. J., Thanasankit, T., & Yi, H. (2003). Trust and e-commerce: a study of consumer perceptions. Electronic commerce research and applications, 2(3), 203-215.
Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003). On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies,58(6), 737-758.
Daniel, E. (1999). Provision of electronic banking in the UK and the Republic of Ireland. International Journal of bank marketing, 17(2), 72-83.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management science, 35(8), 982-1003.
Delafrooz, N. Rostami, F. & Karami, R. (2013).Survey of related factors on customer trust and tendency to use banking services. Bank Marketing Articles.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. the Journal of Marketing, 61(2), 35-51.
Egger, F. N. (2001, June). Affective design of e-commerce user interfaces: How to maximise perceived trustworthiness. In Proc. Intl. Conf. Affective Human Factors Design (pp. 317-324).
Ghane, S. O. H. E. I. L. A., Fathian, M., & Gholamian, M. R. (2011). Full relationship among e-satisfaction, e-trust, e-service quality, and e-loyalty: The case of Iran e-banking. Journal of Theoretical and Applied Information Technology, 33(1), 1-6.
Ha, H. Y. (2004). Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management, 13(5), 329-342.
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42(4), 80-85.
Hooman, H.A. (2009). Structural Equations Model by Using LISREL Software. Tehran: SAMT Publications.
Kalakota, R., & Whinston, A.B. (1997). Frontiers of Electronic Commerce: A Manager’s Guide. Addison Wesley, 3-7.
Khaksar, S. & Giahi, Y. (2009). A study of factors influencing customer trust in mobile payment. The First International Conference on Banking Services Marketing, Tehran, Iran.
Kamari, F., & Kamari, S. (2012).Trust in electronic commerce: A new model for building online trust in B2C. European Journal of Business and Management, 4(10), 125-133.
Kassim, N., & Abdullah, N. A. (2010).The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: A Cross Cultural Analysis. Asia Pacific Journal of Marketing and Logistics, 22(3), 351 – 371.
Kim, C., Tao, W., Shin, N., & Kim, K. S. (2010). An empirical study of customers’ perceptions of security and trust in e-payment systems. Electronic Commerce Research and Applications, 9(1), 84-95.
Khodadad Hosseini, S.H., Shirkhodayee, M. & Keronaich, A. (2009). The factors affecting customer trust in ecommerce (B2C Model). Quarterly of Human Sciences Modares, 13( 2),93-118.
Lichtenstein, S., & Williamson, K. (2006). Understanding consumer adoption of internet banking: an interpretive study in the Australian banking context.Journal of Electronic Commerce Research, 7(2), 50-66.
Mircholi, A., Rezaie Dolat Abadi, H., Jamshidi, H. & Amani Nabi, M. (2012).The effect of e-banking services quality on online customer satisfaction and trust according to the role of bank & apos; s reputation. The First International Conference on Management, Innovation and National Production, Qom, Iran.
Mayer, R. C., Davis J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of. Management Review, 20(3), 709– 734.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model.The Journal of Strategic Information Systems, 11(3), 297-323.
Mishra, U. S., Das, J. R., Pattnaik, S., & Mohanty, A. K. (2010). Service quality attributes affecting customer satisfaction in banking sector of India. European Journal of Economics, Finance and Administrative Sciences, 24, 88-99.
Mols, N. P. (1998). The behavioral consequences of PC banking. International Journal of Bank Marketing, 16(5), 195-201.
Sanayei, A., Faraahi, A. & Navabpour, B. (2010). Assess the factors affecting online customer trust and its impact on online purchase intention with using structural equation modeling. The First Annual Conference on Management, Innovation and Entrepreneurship, Shiraz, Iran.
Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of bank marketing, 17(7), 324-334.
Shih, Y. Y., & Fang, K. (2004). The use of a decomposed theory of planned behavior to study Internet banking in Taiwan. Internet Research, 14(3), 213-223.
Sultan, F., Urban, G. L., Shankar, V., & Bart, Y. (2002). Determinants and role of trust in e-business: a large scale empirical study. MIT Sloan School of Management.
Teo, T.S., & Liu, J. (2007). Consumer trust in e-commerce in the United States, Singapore, and China. The international Journal of Management Science, 35, 22-38.
Turban, E., Lee, J., King, D., & Chung, H.M. (2000). Electronic Commerce: A Managerial Perspective. Prentice-Hall, Upper Saddle River, NJ.
Urban, G. L., Amyx, C., & Lorenzon, A. (2009). Online trust: state of the art, new frontiers, and research potential. Journal of Interactive Marketing, 23(2), 179-190.
Venus, D. & Mokhtaran, M. (2002). E-banking and necessity of its development in Iran. Journal of Management, 12(67).
Nasri, W. (2011). Factors influencing the adoption of internet banking in Tunisia. International Journal of Business and Management, 6(8), p143.
Wang, Y. D., & Emurian, H. H. (2005). An overview of online trust: Concepts, elements, and implications. Computers in human behavior, 21(1), 105-125.
Wang, H., & Hu, Z. (2009, December). Online Trust between Inexperienced Consumers and Experienced Consumers: An Empirical Study. In Future Information Technology and Management Engineering, 2009. FITME & apos; 09. Second International Conference on (pp. 167-170). IEEE.
Walsh, G., Mitchell, V. W., Jackson, P. R., & Beatty, S. E. (2009). Examining the antecedents and consequences of corporate reputation: A customer perspective. British Journal of Management, 20(2), 187-203.
Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847-860.
Ahmadi Khorram, S. (2010). Prioritization of factors related to customer trust in electronic services of Eghtesad Novin bank in Tehran. Master’s Thesis, Tehran: Allameh Tabataba & apos; i University, Faculty of Management and Accounting. [Persian]
Al-Hawari, M. A. (2011). The Role of Bank Automated Services in Gaining Customers’ Trust: A Practical Study in UAE. Jurnal Pengurusan, 33, 45-52.
Azar, A., & Momeni, M. (2009). Statistics and Applications in Management. Tehran: SAMT Publications.
Ba, S., & Pavlou, P. A. (2002). Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS quarterly, 26(3), 243-268.
Barooti Ardestani, N. (2006). Developing a conceptual model of information technology for banking system Personnel, Case Study: Saderat Bank Personnel in Tehran. Master’s Thesis, Tehran: Alzahra University, Faculty of Engineering. [Persian]
Chirani, A. & Tahery, T. (2011). Factors affecting customer trust, Case Study: Melli Bank in Ardabil. Master’s Thesis, Iran.
Cho, J. E., & Hu, H. (2009). The effect of service quality on trust and commitment varying across generations. International Journal of Consumer Studies, 33(4), 468-476.
Corbitt, B. J., Thanasankit, T., & Yi, H. (2003). Trust and e-commerce: a study of consumer perceptions. Electronic commerce research and applications, 2(3), 203-215.
Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003). On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies,58(6), 737-758.
Daniel, E. (1999). Provision of electronic banking in the UK and the Republic of Ireland. International Journal of bank marketing, 17(2), 72-83.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management science, 35(8), 982-1003.
Delafrooz, N. Rostami, F. & Karami, R. (2013).Survey of related factors on customer trust and tendency to use banking services. Bank Marketing Articles.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. the Journal of Marketing, 61(2), 35-51.
Egger, F. N. (2001, June). Affective design of e-commerce user interfaces: How to maximise perceived trustworthiness. In Proc. Intl. Conf. Affective Human Factors Design (pp. 317-324).
Ghane, S. O. H. E. I. L. A., Fathian, M., & Gholamian, M. R. (2011). Full relationship among e-satisfaction, e-trust, e-service quality, and e-loyalty: The case of Iran e-banking. Journal of Theoretical and Applied Information Technology, 33(1), 1-6.
Ha, H. Y. (2004). Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management, 13(5), 329-342.
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42(4), 80-85.
Hooman, H.A. (2009). Structural Equations Model by Using LISREL Software. Tehran: SAMT Publications.
Kalakota, R., & Whinston, A.B. (1997). Frontiers of Electronic Commerce: A Manager’s Guide. Addison Wesley, 3-7.
Khaksar, S. & Giahi, Y. (2009). A study of factors influencing customer trust in mobile payment. The First International Conference on Banking Services Marketing, Tehran, Iran.
Kamari, F., & Kamari, S. (2012).Trust in electronic commerce: A new model for building online trust in B2C. European Journal of Business and Management, 4(10), 125-133.
Kassim, N., & Abdullah, N. A. (2010).The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: A Cross Cultural Analysis. Asia Pacific Journal of Marketing and Logistics, 22(3), 351 – 371.
Kim, C., Tao, W., Shin, N., & Kim, K. S. (2010). An empirical study of customers’ perceptions of security and trust in e-payment systems. Electronic Commerce Research and Applications, 9(1), 84-95.
Khodadad Hosseini, S.H., Shirkhodayee, M. & Keronaich, A. (2009). The factors affecting customer trust in ecommerce (B2C Model). Quarterly of Human Sciences Modares, 13( 2),93-118.
Lichtenstein, S., & Williamson, K. (2006). Understanding consumer adoption of internet banking: an interpretive study in the Australian banking context.Journal of Electronic Commerce Research, 7(2), 50-66.
Mircholi, A., Rezaie Dolat Abadi, H., Jamshidi, H. & Amani Nabi, M. (2012).The effect of e-banking services quality on online customer satisfaction and trust according to the role of bank & apos; s reputation. The First International Conference on Management, Innovation and National Production, Qom, Iran.
Mayer, R. C., Davis J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of. Management Review, 20(3), 709– 734.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model.The Journal of Strategic Information Systems, 11(3), 297-323.
Mishra, U. S., Das, J. R., Pattnaik, S., & Mohanty, A. K. (2010). Service quality attributes affecting customer satisfaction in banking sector of India. European Journal of Economics, Finance and Administrative Sciences, 24, 88-99.
Mols, N. P. (1998). The behavioral consequences of PC banking. International Journal of Bank Marketing, 16(5), 195-201.
Sanayei, A., Faraahi, A. & Navabpour, B. (2010). Assess the factors affecting online customer trust and its impact on online purchase intention with using structural equation modeling. The First Annual Conference on Management, Innovation and Entrepreneurship, Shiraz, Iran.
Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of bank marketing, 17(7), 324-334.
Shih, Y. Y., & Fang, K. (2004). The use of a decomposed theory of planned behavior to study Internet banking in Taiwan. Internet Research, 14(3), 213-223.
Sultan, F., Urban, G. L., Shankar, V., & Bart, Y. (2002). Determinants and role of trust in e-business: a large scale empirical study. MIT Sloan School of Management.
Teo, T.S., & Liu, J. (2007). Consumer trust in e-commerce in the United States, Singapore, and China. The international Journal of Management Science, 35, 22-38.
Turban, E., Lee, J., King, D., & Chung, H.M. (2000). Electronic Commerce: A Managerial Perspective. Prentice-Hall, Upper Saddle River, NJ.
Urban, G. L., Amyx, C., & Lorenzon, A. (2009). Online trust: state of the art, new frontiers, and research potential. Journal of Interactive Marketing, 23(2), 179-190.
Venus, D. & Mokhtaran, M. (2002). E-banking and necessity of its development in Iran. Journal of Management, 12(67).
Nasri, W. (2011). Factors influencing the adoption of internet banking in Tunisia. International Journal of Business and Management, 6(8), p143.
Wang, Y. D., & Emurian, H. H. (2005). An overview of online trust: Concepts, elements, and implications. Computers in human behavior, 21(1), 105-125.
Wang, H., & Hu, Z. (2009, December). Online Trust between Inexperienced Consumers and Experienced Consumers: An Empirical Study. In Future Information Technology and Management Engineering, 2009. FITME & apos; 09. Second International Conference on (pp. 167-170). IEEE.
Walsh, G., Mitchell, V. W., Jackson, P. R., & Beatty, S. E. (2009). Examining the antecedents and consequences of corporate reputation: A customer perspective. British Journal of Management, 20(2), 187-203.
Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847-860.