How to cite this paper
Kermani, Z., Tatari, E., Sameie, G & Motalebipour, H. (2015). Measuring customer satisfaction: Evidence from digital library.Management Science Letters , 5(5), 525-530.
Refrences
Akst, D. (2003). The digital library: Its future has arrived. Carnegie Reporter, 2(3), 4-8.
Bhattacherjee, A. (2001). Understanding information systems continuance: an expectation-confirmation theory. MIS Quarterly, 25(3), 351-370.
Brown, S. A., Venkatesh, V., Kuruzovich, J., Massey, A. P. (2008). Expectation confirmation: An examination of three competing models. Organizational Behavior and Human Decision Processes, 105(1), 52-66.
Brown, S. A., Venkatesh, V., & Goyal, S. (2011). Expectation confirmation in technology use. Information Systems Research, 16(1), 1-14.
Cunningham, S. J., Reeves, N., & Britland, M. (2003, May). An ethnographic study of music information seeking: implications for the design of a music digital library. In Proceedings of the 3rd ACM/IEEE-CS joint conference on Digital libraries (pp. 5-16). IEEE Computer Society.
Fox, E. A. (1999). The Digital Libraries Initiative: Update and Discussion. Bulletin of the American Society for Information Science, 26(1), 7-11.
Isac, F. L., & Rusu, S. (2014). Theories of user’s satisfaction and the operationalization of the expectation disconfirmation paradigm. Economic Series, University of Targu, 2 (1), 82-88.
Jiang, J. J., & Klein, G. (2009). Expectation Confirmation Theory: Capitalizing on Descriptive Power. Handbook of Research on Contemporary Theoretical Models in Information Systems. (pp. 384-401). Hershey, PA: IGI Global.
Kim, B. (2010). An empirical investigation of mobile data service of continuance: Incorporating the theory of planned behavior into the expectation-confirmation model. Expert systems with applications, 37(1), 7033-7039.
Kling, R., & Elliott, M. (1994). Digital library design for organizational usability. ACM SIGOIS Bulletin, 15(2), 59-70.
Lankton, N., Mcknight, H. (2014). Using expectation conformation theory to predict technology trust and usage continuance intentions. The Journal of Strategic Information Systems, 23(2), 128-145.
Lin, C. S., Wu, S., & Tsai, J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management, 42(1), 683-693.
Marshall, C. C., Price, M. N., Golovchinsky, G., & Schilit, B. N. (1999, August). Introducing a digital library reading appliance into a reading group. In Proceedings of the fourth ACM conference on Digital libraries (pp. 77-84). ACM.
Marchionini, G., Plaisant, C., & Komlodi, A. (1998). Interfaces and tools for the Library of Congress national digital library program. Information processing & management, 34(5), 535-555.
Marchionini, G., & Geisler, G. (2002). The open video digital library. D-Lib Magazine, 8(12), 1082-9873.
Marshburn, D., & Kirkwood-Mazhik, H. (2012). Expectation disconfirmation in software user acceptance testing: the mitigating effects of customer service management and relationship building. Proceedings of the Atlantic marketing association, 1(2), 299-302.
Pomerantz, J., & Marchionini, G. (2007). The digital library as place. Journal of Documentation, 63(4), 505-533.
Renda, M. E., & Straccia, U. (2005). A personalized collaborative digital library environment: a model and an application. Information Processing & Management, 41(1), 5-21.
Saracevic, T. (2000). Digital library evaluation: Toward evolution of concepts. Library trends, 49(2), 350-369.
Schwartz, C. (2011). Understanding the role of expectation disconfirmation theory on IT outsourcing success. Doctoral dissertation, Louisiana State University.
Shneiderman, B., Feldman, D., Rose, A., & Grau, X. F. (2000, June). Visualizing digital library search results with categorical and hierarchical axes. In Proceedings of the fifth ACM conference on Digital libraries (pp. 57-66). ACM.
Smith, T. R. (1996). A digital library for geographically referenced materials. Computer, 29(5), 54-60.
Bhattacherjee, A. (2001). Understanding information systems continuance: an expectation-confirmation theory. MIS Quarterly, 25(3), 351-370.
Brown, S. A., Venkatesh, V., Kuruzovich, J., Massey, A. P. (2008). Expectation confirmation: An examination of three competing models. Organizational Behavior and Human Decision Processes, 105(1), 52-66.
Brown, S. A., Venkatesh, V., & Goyal, S. (2011). Expectation confirmation in technology use. Information Systems Research, 16(1), 1-14.
Cunningham, S. J., Reeves, N., & Britland, M. (2003, May). An ethnographic study of music information seeking: implications for the design of a music digital library. In Proceedings of the 3rd ACM/IEEE-CS joint conference on Digital libraries (pp. 5-16). IEEE Computer Society.
Fox, E. A. (1999). The Digital Libraries Initiative: Update and Discussion. Bulletin of the American Society for Information Science, 26(1), 7-11.
Isac, F. L., & Rusu, S. (2014). Theories of user’s satisfaction and the operationalization of the expectation disconfirmation paradigm. Economic Series, University of Targu, 2 (1), 82-88.
Jiang, J. J., & Klein, G. (2009). Expectation Confirmation Theory: Capitalizing on Descriptive Power. Handbook of Research on Contemporary Theoretical Models in Information Systems. (pp. 384-401). Hershey, PA: IGI Global.
Kim, B. (2010). An empirical investigation of mobile data service of continuance: Incorporating the theory of planned behavior into the expectation-confirmation model. Expert systems with applications, 37(1), 7033-7039.
Kling, R., & Elliott, M. (1994). Digital library design for organizational usability. ACM SIGOIS Bulletin, 15(2), 59-70.
Lankton, N., Mcknight, H. (2014). Using expectation conformation theory to predict technology trust and usage continuance intentions. The Journal of Strategic Information Systems, 23(2), 128-145.
Lin, C. S., Wu, S., & Tsai, J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management, 42(1), 683-693.
Marshall, C. C., Price, M. N., Golovchinsky, G., & Schilit, B. N. (1999, August). Introducing a digital library reading appliance into a reading group. In Proceedings of the fourth ACM conference on Digital libraries (pp. 77-84). ACM.
Marchionini, G., Plaisant, C., & Komlodi, A. (1998). Interfaces and tools for the Library of Congress national digital library program. Information processing & management, 34(5), 535-555.
Marchionini, G., & Geisler, G. (2002). The open video digital library. D-Lib Magazine, 8(12), 1082-9873.
Marshburn, D., & Kirkwood-Mazhik, H. (2012). Expectation disconfirmation in software user acceptance testing: the mitigating effects of customer service management and relationship building. Proceedings of the Atlantic marketing association, 1(2), 299-302.
Pomerantz, J., & Marchionini, G. (2007). The digital library as place. Journal of Documentation, 63(4), 505-533.
Renda, M. E., & Straccia, U. (2005). A personalized collaborative digital library environment: a model and an application. Information Processing & Management, 41(1), 5-21.
Saracevic, T. (2000). Digital library evaluation: Toward evolution of concepts. Library trends, 49(2), 350-369.
Schwartz, C. (2011). Understanding the role of expectation disconfirmation theory on IT outsourcing success. Doctoral dissertation, Louisiana State University.
Shneiderman, B., Feldman, D., Rose, A., & Grau, X. F. (2000, June). Visualizing digital library search results with categorical and hierarchical axes. In Proceedings of the fifth ACM conference on Digital libraries (pp. 57-66). ACM.
Smith, T. R. (1996). A digital library for geographically referenced materials. Computer, 29(5), 54-60.