How to cite this paper
Kabir, G., Ahsan, M & Hasin, A. (2012). Framework for benchmarking online retailing performance using fuzzy AHP and TOPSIS method.International Journal of Industrial Engineering Computations , 3(4), 561-576.
Refrences
Ahmed, A.M., Zairi, M., & Alwabel, S.A. (2006). Global benchmarking for internet and ecommerce applications. Benchmarking: An International Journal, 13(1/2), 68-80.
Anand, D.M., Selvaraj, T., Kumanan, S., & Johnny, M.A. (2008). Application of multicriteria decision making for selection of robotic system using fuzzy analytic hierarchy process. International Journal of Management and Decision Making, 9(1), 75-98.
Balasubramanian, S., Peterson, R.A., & Javenpaa, S.L. (2002). Exploring the implications of M-Commerce for markets and marketing. Journal of the Academy of Marketing Science, 30(4), 348-361.
Benitez, J.M., Martin, J.C., & Roman, C. (2007). Using fuzzy number for measuring quality of service in the hotel industry. Tourism Management, 28(2), 544-555.
Bowersox, D.J., Closs, D.J., Stank, T.P., & Keller, S.B. (2000). How supply chain competency leads to business success. Supply Chain Management Review, 4(4), 70-77.
Bozbura, F.T., & Beskese, A. (2007). Prioritization of organizational capital measurement indicators using fuzzy AHP. International Journal of Approximate Reasoning, 44(2), 124-147.
Bozbura, F.T., Beskese, A., & Kahraman, C. (2007). Prioritization of human capital measurement indicators using fuzzy AHP. Expert Systems with Applications, 3(4), 1100-1112.
Bozdag, C.E., Kahraman, C., & Ruan, D. (2003). Fuzzy group decision making for selection among computer integrated manufacturing systems. Computers in Industry, 51(1), 13- 29.
Cakir, E., Tozan, H., & Vayvay, O. (2009). A Method for Selecting Third Party Logistic Service Provider Using Fuzzy AHP. Journal of Naval Science and Engineering, 5(3), 38-54.
Camp, R.C. (1989). Benchmarking: the search for Industry Best practices that Lead to Superior Performance, ASQC Quality Press: Milwaukee.
Chan, F.T.S., Chan, H.K., Lau, H.C.W., & Ralph, W.L. (2006). An AHP approach in benchmarking logistics performance of the postal industry. Benchmarking: An International Journal, 13(6), 636-661.
Chang, D.Y. (1992). Extent analysis and synthetic decision. Optimization Techniques and Applications, 1, 352-355.
Chang, D.Y. (1996). Applications of the extent analysis method on fuzzy AHP. European Journal of Operational Research, 95(3), 649-655.
Dattakumar, R., & Jagadeesh, R. (2003). A review of literature on benchmarking.Benchmarking: An International Journal, 10(3), 76-209.
Ertu?rul, ?., & Karakaso?lu, N. (2009). Performance evaluation of Turkish cement firms with fuzzy analytic hierarchy process and TOPSIS methods. Expert Systems with Applications: An International Journal, 36(1), 702-715.
Fenech, T., & O’Cass, A. (2001). Internet users’ adoption of Web retailing: user and product dimensions. Journal of Product & Brand Management, 10(6), 361-81.
Frei, F.X., & Harker, P.T. (1999). Measuring aggregate process performance using AHP. European Journal of Operational Research, 116(2), 436-442.
Guo, S., & Shao, B. (2005). Quantitative Evaluation of E-Commercial Websites of Foreign Trade Enterprises in Chongquing. Proceedings of international conference on services systems and services management, June 13-15, 2005, Chongquing, China, 80-785.
Hsieh, C.T., Jones, C., & Lin, B. (2008). The new business potential with mobile commerce., International Journal of Mobile Communications, 6(4), 436-455
Hwang, C.L., & Yoon, K. (1981). Multiple attributes decision making methods and applications, Springer, Berlin.
Jackson, A.E., Safford, R.R., & Swart, W.W. (1994). Roadmap to current benchmarking literature. Journal of Management in Engineering, 10(6), 60-65.
G. Kabir & M.A.A. Hasin, (2011a). Evaluation of Customer Oriented Success Factors in Mobile Commerce Using Fuzzy AHP. Journal of Industrial Engineering and Management, 4(2), 361-386.
G. Kabir & M.A.A. Hasin, (2011b). Evaluation of Customer Oriented Success Factors in Mobile Commerce Using Fuzzy AHP, International Journal of Industrial Engineering Computations, Published online first.
Kahraman, C., Cebeci, U., & Ulukan, Z. (2003). Multi-criteria Supplier Selection Using Fuzzy AHP. Logistics Information Management, 16(6), 382-394.
Kahraman, C., Cebeci, U., & Ruan, D. (2004). Multi-attribute comparison of catering service companies using fuzzy AHP: the case of Turkey. International Journal of Production Economics, 87(2), 171-184.
Korpela, J., & Tuominen, M. (1996). Benchmarking logistics performance with an application of the analytic hierarchy process. IEEE Transactions on Engineering Management, 43(3), 323-332.
Lee, W.B., Lau, H., Liu, Z., & Tam, S. (2001). A fuzzy analytic hierarchy process approach in modular product design. Expert Systems, 18(1), 32-42.
Lin, M.C., Wang, C.C., Chen, M.S., & Chang C. A. (2008). Using AHP and TOPSIS approaches in customer-driven product design process. Computers in Industry, 59(1), 17-31.
Min, H., & Chung, K. (2002). Dynamic benchmarking of hotel service quality. Journal of Services Marketing, 16(4), 302-319.
Partovi, F.Y. (2001). An analytic model to quantify strategic service vision. International Journal of Service Industry Management, 12(5), 476–499.
Rickards, R.C. (2007). BSC and benchmark development for an e-commerce SME. Benchmarking: An International Journal, 14(2), 222-250.
Saaty, T.L. (1998). The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation, RWS Publications, Pittsburgh, PA.
Sivanad, C., Geeta, M., & Sulep, M. (2004). Barriers to mobile Internet banking services adoption: an empirical study in Klang Valley of Malaysia. Internet Business Review, 1, 1-17.
Spendolini, M.J. (1992). The Benchmarking Book, American Management Association, New York.
Tang, Y.C., & Beynon, M.J. (2005). Application and Development of a Fuzzy Analytic Hierarchy Process within a Capital Investment Study. Journal of Economics and Management, 1(2), 207-230.
Wang, T.C., & Chang, T.H. (2007). Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment. Expert Systems with Applications, 33(4), 870-880.
Wang, Y.J., & Lee, H.S. (2007). Generalizing TOPSIS for fuzzy multiple-criteria group decision-making. Computers and Mathematics with Applications, 53(11), 1762-1772.
Wang, Y.M., & Elhag, T.M.S. (2006). Fuzzy TOPSIS method based on alpha level sets with an application to bridge risk assessment. Expert Systems with Applications, 31(2), 309-319.
Xia, W., & Wu, Z. (2007). Supplier Selection with Multiple Criteria in Volume Discount Environments. Omega, 35, 494-504.
Yasin, M.M. (2002). The theory and practice of benchmarking: then and now. Benchmarking: An International Journal, 9(3), 217-243.
Yoo, B., & Donthu, N. (2001). Developing a scale to measure the perceived quality of Internet shopping sites (SITEQUAL). Quarterly Journal of Electronic Commerce, 2(1), 31-47.
Zadeh, L.A. (1965). Fuzzy sets. Information and Control, 8, 338-353.
Zairi, M., & Youssef, M. (1995). A review of key publications on benchmarking: part I.Benchmarking for Quality Management and Technology, 2(1), 65-72.
Anand, D.M., Selvaraj, T., Kumanan, S., & Johnny, M.A. (2008). Application of multicriteria decision making for selection of robotic system using fuzzy analytic hierarchy process. International Journal of Management and Decision Making, 9(1), 75-98.
Balasubramanian, S., Peterson, R.A., & Javenpaa, S.L. (2002). Exploring the implications of M-Commerce for markets and marketing. Journal of the Academy of Marketing Science, 30(4), 348-361.
Benitez, J.M., Martin, J.C., & Roman, C. (2007). Using fuzzy number for measuring quality of service in the hotel industry. Tourism Management, 28(2), 544-555.
Bowersox, D.J., Closs, D.J., Stank, T.P., & Keller, S.B. (2000). How supply chain competency leads to business success. Supply Chain Management Review, 4(4), 70-77.
Bozbura, F.T., & Beskese, A. (2007). Prioritization of organizational capital measurement indicators using fuzzy AHP. International Journal of Approximate Reasoning, 44(2), 124-147.
Bozbura, F.T., Beskese, A., & Kahraman, C. (2007). Prioritization of human capital measurement indicators using fuzzy AHP. Expert Systems with Applications, 3(4), 1100-1112.
Bozdag, C.E., Kahraman, C., & Ruan, D. (2003). Fuzzy group decision making for selection among computer integrated manufacturing systems. Computers in Industry, 51(1), 13- 29.
Cakir, E., Tozan, H., & Vayvay, O. (2009). A Method for Selecting Third Party Logistic Service Provider Using Fuzzy AHP. Journal of Naval Science and Engineering, 5(3), 38-54.
Camp, R.C. (1989). Benchmarking: the search for Industry Best practices that Lead to Superior Performance, ASQC Quality Press: Milwaukee.
Chan, F.T.S., Chan, H.K., Lau, H.C.W., & Ralph, W.L. (2006). An AHP approach in benchmarking logistics performance of the postal industry. Benchmarking: An International Journal, 13(6), 636-661.
Chang, D.Y. (1992). Extent analysis and synthetic decision. Optimization Techniques and Applications, 1, 352-355.
Chang, D.Y. (1996). Applications of the extent analysis method on fuzzy AHP. European Journal of Operational Research, 95(3), 649-655.
Dattakumar, R., & Jagadeesh, R. (2003). A review of literature on benchmarking.Benchmarking: An International Journal, 10(3), 76-209.
Ertu?rul, ?., & Karakaso?lu, N. (2009). Performance evaluation of Turkish cement firms with fuzzy analytic hierarchy process and TOPSIS methods. Expert Systems with Applications: An International Journal, 36(1), 702-715.
Fenech, T., & O’Cass, A. (2001). Internet users’ adoption of Web retailing: user and product dimensions. Journal of Product & Brand Management, 10(6), 361-81.
Frei, F.X., & Harker, P.T. (1999). Measuring aggregate process performance using AHP. European Journal of Operational Research, 116(2), 436-442.
Guo, S., & Shao, B. (2005). Quantitative Evaluation of E-Commercial Websites of Foreign Trade Enterprises in Chongquing. Proceedings of international conference on services systems and services management, June 13-15, 2005, Chongquing, China, 80-785.
Hsieh, C.T., Jones, C., & Lin, B. (2008). The new business potential with mobile commerce., International Journal of Mobile Communications, 6(4), 436-455
Hwang, C.L., & Yoon, K. (1981). Multiple attributes decision making methods and applications, Springer, Berlin.
Jackson, A.E., Safford, R.R., & Swart, W.W. (1994). Roadmap to current benchmarking literature. Journal of Management in Engineering, 10(6), 60-65.
G. Kabir & M.A.A. Hasin, (2011a). Evaluation of Customer Oriented Success Factors in Mobile Commerce Using Fuzzy AHP. Journal of Industrial Engineering and Management, 4(2), 361-386.
G. Kabir & M.A.A. Hasin, (2011b). Evaluation of Customer Oriented Success Factors in Mobile Commerce Using Fuzzy AHP, International Journal of Industrial Engineering Computations, Published online first.
Kahraman, C., Cebeci, U., & Ulukan, Z. (2003). Multi-criteria Supplier Selection Using Fuzzy AHP. Logistics Information Management, 16(6), 382-394.
Kahraman, C., Cebeci, U., & Ruan, D. (2004). Multi-attribute comparison of catering service companies using fuzzy AHP: the case of Turkey. International Journal of Production Economics, 87(2), 171-184.
Korpela, J., & Tuominen, M. (1996). Benchmarking logistics performance with an application of the analytic hierarchy process. IEEE Transactions on Engineering Management, 43(3), 323-332.
Lee, W.B., Lau, H., Liu, Z., & Tam, S. (2001). A fuzzy analytic hierarchy process approach in modular product design. Expert Systems, 18(1), 32-42.
Lin, M.C., Wang, C.C., Chen, M.S., & Chang C. A. (2008). Using AHP and TOPSIS approaches in customer-driven product design process. Computers in Industry, 59(1), 17-31.
Min, H., & Chung, K. (2002). Dynamic benchmarking of hotel service quality. Journal of Services Marketing, 16(4), 302-319.
Partovi, F.Y. (2001). An analytic model to quantify strategic service vision. International Journal of Service Industry Management, 12(5), 476–499.
Rickards, R.C. (2007). BSC and benchmark development for an e-commerce SME. Benchmarking: An International Journal, 14(2), 222-250.
Saaty, T.L. (1998). The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation, RWS Publications, Pittsburgh, PA.
Sivanad, C., Geeta, M., & Sulep, M. (2004). Barriers to mobile Internet banking services adoption: an empirical study in Klang Valley of Malaysia. Internet Business Review, 1, 1-17.
Spendolini, M.J. (1992). The Benchmarking Book, American Management Association, New York.
Tang, Y.C., & Beynon, M.J. (2005). Application and Development of a Fuzzy Analytic Hierarchy Process within a Capital Investment Study. Journal of Economics and Management, 1(2), 207-230.
Wang, T.C., & Chang, T.H. (2007). Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment. Expert Systems with Applications, 33(4), 870-880.
Wang, Y.J., & Lee, H.S. (2007). Generalizing TOPSIS for fuzzy multiple-criteria group decision-making. Computers and Mathematics with Applications, 53(11), 1762-1772.
Wang, Y.M., & Elhag, T.M.S. (2006). Fuzzy TOPSIS method based on alpha level sets with an application to bridge risk assessment. Expert Systems with Applications, 31(2), 309-319.
Xia, W., & Wu, Z. (2007). Supplier Selection with Multiple Criteria in Volume Discount Environments. Omega, 35, 494-504.
Yasin, M.M. (2002). The theory and practice of benchmarking: then and now. Benchmarking: An International Journal, 9(3), 217-243.
Yoo, B., & Donthu, N. (2001). Developing a scale to measure the perceived quality of Internet shopping sites (SITEQUAL). Quarterly Journal of Electronic Commerce, 2(1), 31-47.
Zadeh, L.A. (1965). Fuzzy sets. Information and Control, 8, 338-353.
Zairi, M., & Youssef, M. (1995). A review of key publications on benchmarking: part I.Benchmarking for Quality Management and Technology, 2(1), 65-72.