How to cite this paper
Junaidi, A., Basrowi, B., Sabtohadi, J., Wibowo, A., Wibowo, S., Asgar, A., Pramono, E & Yenti, E. (2024). The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness.International Journal of Data and Network Science, 8(1), 345-356.
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Anwer Anwer, M., Esichaikul, V., Rehman, M., & Anjum, M. (2016). E-government services evaluation from citizen satisfaction perspective. Transforming Government: People, Process and Policy, 10(1), 139–167. https://doi.org/10.1108/TG-03-2015-0017
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Banerjee, S., & Boro, B. (2022). Analysing the role of sleep quality, functional limitation and depressive symptoms in determining life satisfaction among the older Population in India: a moderated mediation approach. BMC Public Health, 22(1), 1933. https://doi.org/10.1186/s12889-022-14329-9
Basrowi, B., & Maunnah, B. (2019). The Challenge of Indonesian Post Migrant Worker’s Welfare. Journal of Advanced Research in Law and Economics; Vol 10 No 4 (2019): JARLE Vol X Issue 4(42) Summer 2019DO - 10.14505//jarle.v10.4(42).07. https://journals.aserspublishing.eu/jarle/article/view/4716
Basrowi, B., & Utami, P. (2020). Building Strategic Planning Models Based on Digital Technology in the Sharia Capital Market. Journal of Advanced Research in Law and Economics; Vol 11 No 3 (2020): JARLE Volume XI Issue 3(49) Summer 2020DO - 10.14505/jarle.v11.3(49).06. https://journals.aserspublishing.eu/jarle/article/view/5154
Batterham, R. W., Hawkins, M., Collins, P. A., Buchbinder, R., & Osborne, R. H. (2016). Health literacy: applying current concepts to improve health services and reduce health inequalities. Public Health, 132, 3–12. https://doi.org/https://doi.org/10.1016/j.puhe.2016.01.001
Bhargava, R., Deahl, E., Letouzé, E., Noonan, A., Sangokoya, D., & Shoup, N. (2015). Beyond data literacy: Reinventing community engagement and empowerment in the age of data.
Bhuvana, M., & Vasantha, S. (2022). Determinants of E-Governance Health Care Services Requirements and Rural Citizen Satisfaction BT - Managing Disruptions in Business: Causes, Conflicts, and Control (Rajagopal & R. Behl (ed.); hal. 317–334). Springer International Publishing. https://doi.org/10.1007/978-3-030-79709-6_16
Bonina, C., & Eaton, B. (2020). Cultivating open government data platform ecosystems through governance: Lessons from Buenos Aires, Mexico City and Montevideo. Government Information Quarterly, 37(3), 101479. https://doi.org/https://doi.org/10.1016/j.giq.2020.101479
Boselie, P., Van Harten, J., & Veld, M. (2021). A human resource management review on public management and public administration research: stop right there…before we go any further…. Public Management Review, 23(4), 483–500. https://doi.org/10.1080/14719037.2019.1695880
Bustos, E. O. (2021). Organizational Reputation in the Public Administration: A Systematic Literature Review. Public Administration Review, 81(4), 731–751. https://doi.org/https://doi.org/10.1111/puar.13363
Cabitza, F., Locoro, A., & Batini, C. (2020). Making Open Data more Personal Through a Social Value Perspective: a Methodological Approach. Information Systems Frontiers, 22(1), 131–148. https://doi.org/10.1007/s10796-018-9854-7
Caldas, P., Dollery, B., & Marques, R. C. (2022). Measuring what matters in local government: a Municipality Sustainability Index. Policy Studies, 43(4), 738–758. https://doi.org/10.1080/01442872.2020.1726311
Callaghan, T., Haeder, S. F., & Sylvester, S. (2022). Past experiences with surprise medical bills drive issue knowledge, concern and attitudes toward federal policy intervention. Health Economics, Policy and Law, 17(3), 298–331. https://doi.org/DOI: 10.1017/S1744133121000281
Demircioglu, M. A., & Chen, C.-A. (2019). Public employees’ use of social media: Its impact on need satisfaction and intrinsic work motivation. Government Information Quarterly, 36(1), 51–60. https://doi.org/https://doi.org/10.1016/j.giq.2018.11.008
Döring, M. (2021). How-to Bureaucracy: A Concept of Citizens’ Administrative Literacy. Administration & Society, 53(8), 1155–1177. https://doi.org/10.1177/0095399721995460
Döring, M., & Madsen, J. K. (2022). Mitigating Psychological Costs—The Role of Citizens’ Administrative Literacy and Social Capital. Public Administration Review, 82(4), 671–681. https://doi.org/https://doi.org/10.1111/puar.13472
Fan, Z., & Zhang, N. (2022). Disconnected citizens in the social media age: unpacking the effects of digital exclusion on satisfaction with democracy in Europe. Information Technology & People, 35(5), 1652–1673. https://doi.org/10.1108/ITP-05-2020-0357
Gowd, K. K. (2022). Network governance, food security, and public service delivery: Functioning of Chhattisgarh’s Centralized Online Real-time Electronic Public Distribution System (CORE-PDS). Journal of Public Affairs, 22(3), e2549. https://doi.org/https://doi.org/10.1002/pa.2549
Greenhow, C., & Lewin, C. (2019). Social media and education: Reconceptualizing the boundaries of formal and informal learning. In Social Media and Education (hal. 6–30). Routledge.
Hassan, S., Ansari, N., & Rehman, A. (2022). An exploratory study of workplace spirituality and employee well-being affecting public service motivation: an institutional perspective. Qualitative Research Journal, 22(2), 209–235. https://doi.org/10.1108/QRJ-07-2021-0078
Hawwau, A. (2020). Information literacy through library services: A key competency in knowledge society. Lagos Journal of Library & Information Science (LAJLIS), 9(1/2).
Jiangang, S., Xingying, D., Zeliang, S., Menglan, L., & Daizhong, T. (2023). Exploring the Determinants and Consequences of Public Satisfaction with Urban Waterfronts: A Case Study of the Xuhui Waterfront in Shanghai, China. Journal of Urban Planning and Development, 149(2), 4023005. https://doi.org/10.1061/JUPDDM.UPENG-4139
Kahan, D. A. N. M., Peters, E., Dawson, E. C., & Slovic, P. (2017). Motivated numeracy and enlightened self-government. Behavioural Public Policy, 1(1), 54–86. https://doi.org/DOI: 10.1017/bpp.2016.2
Kalam, A., Goi, C. L., & Tiong, Y. Y. (2023). Student motivations for social media use and their effects on academic performance- a meditational approach in emerging market. Interactive Technology and Smart Education, 20(3), 313–334. https://doi.org/10.1108/ITSE-09-2022-0115
Kim, T., Kim, K., & Kim, S. (2022). Undergraduate education in public administration and public service motivation: A quasi-experiment with the intervention of an introductory course. Teaching Public Administration, 41(2), 170–189. https://doi.org/10.1177/01447394221084489
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