How to cite this paper
Nusairat, N., AlZubi, K., Abubaker, L., Abdellatif, H., Akhorshaideh, A., Alkhalayleh, W & Al-Gasawneh, J. (2023). Avoiding uncertain buying intentions: Does WebQual matter?.International Journal of Data and Network Science, 7(1), 425-432.
Refrences
Abdul Aziz, A., Mohd Radzi, S., Mohd Zahari, M. S., & Ahmad, N. A. (2011). Hotel website dimension: Analyzing cus-tomers’ preferences. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3(3), 85-108.
Abubakar, A. M., Ilkan, M., Al-Tal, R. M., &Eluwole, K. K. (2017). eWOM, revisit intention, destination trust and gender. Journal of Hospitality and Tourism Management, 31, 220–227.
Ahn, T., Ryu, S., & Han, I. (2007). The impact of Web quality and playfulness on user acceptance of online retailing. In-formation & management, 44(3), 263-275.
Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web qual-ity. Information & management, 39(6), 467-476.
Almajali, D., Hammouri, Q., Majali, T., Al-Gasawneh, J., &Dahalin, Z. (2021). Antecedents of consumers’ adoption of electronic commerce in developing countries. International Journal of Data and Network Science, 5(4), 681-690.
Amin, M., Ryu, K., Cobanoglu, C., & Nizam, A. (2021). Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust. Journal of Hospitality Marketing & Management, 30(7), 845-870.
Andry, J. F., Christianto, K., & Wilujeng, F. R. (2019). Using Webqual 4.0 and Importance Performance Analysis to Eval-uate E-Commerce Website. Journal of Information Systems Engineering and Business Intelligence, 5(1), 23-31.
Ariffin, S. K., Mohan, T., & Goh, Y.-N. (2018). Influence of consumers’ perceived risk on consumers’ online purchase in-tention. Journal of Research in Interactive Marketing, 12(3), 309–327.
Barnes, S., & Vidgen, R. (2000). WebQual: an exploration of website quality. ECIS 2000 proceedings, 74.
Batbayar, M., Batsaikhan, B., Enebish, G., Munkhzaya, U., & Sodnompil, N. (2018). Influences of website quality on online purchase intention of air ticketing service: In case of Mongolia. Invention Journal of Research Technology in Engineering & Management (IJRTEM), 2(6), 13-18.
Brislin, R. W. (1976). Comparative research methodology: Cross-cultural studies. International journal of psycholo-gy, 11(3), 215-229.
Bucy, E. P., & Tao, C. C. (2007). The mediated moderation model of interactivity. Media Psychology, 9(3), 647-672.
Bufquin, D., Park, J. Y., Back, R. M., Nutta, M. W., & Zhang, T. (2020). Effects of hotel website photographs and length of textual descriptions on viewers’ emotions and behavioral intentions. International Journal of Hospitality Manage-ment, 87, 102378.
Chaerudin, S. M., & Syafarudin, A. (2021). The Effect Of Product Quality, Service Quality, Price On Product Purchasing Decisions On Consumer Satisfaction. Ilomata International Journal of Tax and Accounting, 2(1), 61-70.
Chang, K. C., Kuo, N. T., Hsu, C. L., & Cheng, Y. S. (2014). The impact of website quality and perceived trust on custom-er purchase intention in the hotel sector: website brand and perceived value as moderators. International Journal of Innovation, Management and Technology, 5(4), 255.
Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Springer, Berlin, Heidelberg.
Cho, Y. C., & Sagynov, E. (2015). Exploring factors that affect usefulness, ease of use, trust, and purchase intention in the online environment. International journal of management & information systems, 19(1), 21-36.
Dapas, C. C., Sitorus, T., Purwanto, E., & Ihalauw, J. J. (2019). The effect of service quality and website quality of zalora. Com on purchase decision as mediated by purchase intention. Calitatea, 20(169), 87-92.
Eid, M., Nusairat, N., Alkailani, M., & Al-Ghadeer, H. (2020). Internet users’ attitudes towards social media advertise-ments: The role of advertisement design and users’ motives. Management Science Letters, 10(10), 2361-2370.
Gao, X. (2013). The influence of mobile website quality on consumer satisfaction and behavior. (Master Thesis) Universi-ty of Nebraska, Nebraska
Gazal, M., & Rababbah, O. (2019). The Impact of Mobile Website Quality on Behavioral Intention: Online Trust as Medi-ator: a field Study in Jordanian Private Universities in Amman. An Interdisciplinary Journal for Science and Technol-ogy Studies, 13(01), 55-81.
Grace, E., Girsang, R.M., Simatupang, S., Candra, V., & Sidabutar, N., (2021). Product quality and customer satisfaction and their effect on consumer loyalty. International Journal of Social Sciences, 1(2).
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European business review, 26(2), 106-121
Hammouri, Q., & Abu-Shanab, E. A. (2020). Major factors influencing the adoption of cloud computing in Jor-dan. International Journal of Technology and Human Interaction (IJTHI), 16(4), 55-69.
Hammouri, Q., Al-Gasawneh, J., Abu-Shanab, E., Nusairat, N., &Akhorshaideh, H. (2021). Determinants of the continuous use of mobile apps: The mediating role of users awareness and the moderating role of customer focus. International Journal of Data and Network Science, 5(4), 667-680.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135.
Hermawan, D. (2022). The effects of web quality, perceived benefits, security and data privacy on behavioral intention and e-WOM of online travel agencies. International Journal of Data and Network Science, 6(3), 1005-1012.
Huy, L., Thinh, N., Pham, L., & Stickler, C. (2019). Customer Trust and Purchase Intention: How Do Primary Website Service Quality Dimensions Matter in the Context of Luxury Hotels in Vietnam. International Journal of E-Services and Mobile Applications, 11(1), 1-23.
Jeon, H., Jang, J., & Barrett, E. B. (2016). Linking Website Interactivity to Consumer Behavioral Intention in an Online Travel Community: The Mediating Role of Utilitarian Value and Online Trust. Journal of Quality Assurance in Hospi-tality & Tourism, 18(2), 125–148.
Kian, T. P., Boon, G. H., Fong, S. W. L., &Ai, Y. J. (2017). Factors That Influence The Consumer Purchase Intention In Social Media Websites. International Journal Of Supply Chain Management, 6(4), 208–214.
Koburtay, T., Syed, J., & Haloub, R. (2020). Implications of religion, culture, and legislation for gender equality at work: Qualitative insights from Jordan. Journal of Business Ethics, 164(3), 421-436.
Loiacono, E. T. (2000). WebQual™: A Web site quality instrument. University of Georgia.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality. Marketing theory and applications, 13(3), 432-438.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2007). WebQual: An instrument for consumer evaluation of web sites. International journal of electronic commerce, 11(3), 51-87.
Lin, T. W., Lin, C. Y., & Hsu, W. H. (2014). Effects of System Characteristics on Adopting Web-based Advanced Travel-ler Information System: Evidence from Taiwan. Promet-Traffic & Transportation, 26(1), 53-63.
Mohseni, S., Jayashree, S., Rezaei, S., Kasim, A., &Okumus, F. (2018). Attracting tourists to travel companies’ websites: The structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention. Current Issues in Tourism, 21(6), 616–645.
Nusairat, N., Abdellatif, H., Al-Gasawneh, J., Akhorshaideh, A., Aloqool, A., Rabah, S., & Ahmad, A. (2021a). Determi-nants of behavioral intentions to use mobile healthcare applications in Jordan. International Journal of Data and Net-work Science, 5(4), 547-556.
Nusairat, N., Al-Gasawneh, J., Aloqool, A., Alzubi, K., Akhorshaideh, A., Joudeh, J., & Ibrahim, H. (2021b). The relation-ship between Internet of things and search engine optimization in Jordanian Tele-Communication Companies: The mediating role of user behavior. International Journal of Data and Network Science, 5(3), 163-172.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation mod-els. Behavior research methods, instruments, & computers, 36(4), 717-731.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879-891.
Rodrigues, L. F., Oliveira, A., & Costa, C. J. (2016). Does ease-of-use contributes to the perception of enjoyment? A case of gamification in e-banking. Computers in Human Behavior, 61, 114-126.
Savila, I. D., Wathoni, R. N., & Santoso, A. D. (2019). The role of multichannel integration, trust and offline-to-online customer loyalty towards repurchase intention: An empirical study in online-to offline (O2O) e-commerce. Procedia Computer Science, 161, 859–866.
Shia, B. C., Chen, M., & Ramdansyah, A. D. (2016). Measuring customer satisfaction toward localization website by WebQual and importance performance analysis (case study on AliexPress Site in Indonesia). American Journal of In-dustrial and Business Management, 6(02), 117-128.
Sundar, S. S., Jia, H., Waddell, T. F., & Huang, Y. (2015). “Toward a Theory of Interactive Media Effects (TIME)”, The Handbook of the Psychology of Communication Technology, 47–86.
Susanto, A., Rahmaini, S. N., Putra, S. J., & Mintarsih, F. (2019, November). Evaluating web quality and its influential factors in higher education: A comparative study. In 2019 7th International Conference on Cyber and IT Service Man-agement (CITSM) (7, pp. 1-5). IEEE.
Thinh, N. H. T., Pham, L., & Strickler, C. (2019). Customer trust and purchase intention: How do primary website service quality dimensions matter in the context of luxury hotels in Vietnam. International Journal of E-Services and Mobile Applications (IJESMA), 11(1), 1-23.
Tran, G. A., & Strutton, D. (2020). “Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and e-WOM”. Journal of Retailing and Consumer Services, 53 (March), 1–17.
Varela, M., Mäki, T., Skorin-Kapov, L., & Hoßfeld, T. (2013, July). Towards an understanding of visual appeal in website design. In 2013 Fifth International Workshop on Quality of Multimedia Experience (QoMEX) (pp. 70-75). IEEE.
Wang, L., & Law, R. (2019). Relationship between hotels’ website quality and consumers’ booking intentions with inter-net experience as moderator. Journal of China Tourism Research, 16(4), 585–605.
Wong, A., & Haque, M. (2022). Understanding the brand and website effects of online loyalty: a mediation perspec-tive. Journal of Marketing Management, 38(3-4), 333-368.
Wong, E., Leung, R., & Law, R. (2020). Significance of the dimensions and attributes of hotel mobile website from the perceptions of users. International Journal of Hospitality & Tourism Administration, 21(1), 15–37
Yang, F., & Shen, F. (2017). Effects of Web Interactivity: A Meta-Analysis. Communication Research, 45(5), 635–658.
Zhang, B., & Sundar, S. S. (2019). Proactive vs. reactive personalization: Can customization of privacy enhance user ex-perience?. International Journal of Human-Computer Studies, 128, 86–99.
Zheng, X., Men, J., Yang, F., & Gong, X. (2019). Understanding impulse buying in mobile commerce: An investigation into hedonic and utilitarian browsing. International Journal of Information Management, 48, 151-160.
Zia, J. A., Dengfeng, C., Vongvanij, S., Waqar, A., & Khan, T. (2022). Investigating Customer Trust and Positivity of Per-ceived Customer Service Skill on the Confidence of Online Shopping. Journal of Marketing Strategies, 4(2), 246-262.
Abubakar, A. M., Ilkan, M., Al-Tal, R. M., &Eluwole, K. K. (2017). eWOM, revisit intention, destination trust and gender. Journal of Hospitality and Tourism Management, 31, 220–227.
Ahn, T., Ryu, S., & Han, I. (2007). The impact of Web quality and playfulness on user acceptance of online retailing. In-formation & management, 44(3), 263-275.
Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web qual-ity. Information & management, 39(6), 467-476.
Almajali, D., Hammouri, Q., Majali, T., Al-Gasawneh, J., &Dahalin, Z. (2021). Antecedents of consumers’ adoption of electronic commerce in developing countries. International Journal of Data and Network Science, 5(4), 681-690.
Amin, M., Ryu, K., Cobanoglu, C., & Nizam, A. (2021). Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust. Journal of Hospitality Marketing & Management, 30(7), 845-870.
Andry, J. F., Christianto, K., & Wilujeng, F. R. (2019). Using Webqual 4.0 and Importance Performance Analysis to Eval-uate E-Commerce Website. Journal of Information Systems Engineering and Business Intelligence, 5(1), 23-31.
Ariffin, S. K., Mohan, T., & Goh, Y.-N. (2018). Influence of consumers’ perceived risk on consumers’ online purchase in-tention. Journal of Research in Interactive Marketing, 12(3), 309–327.
Barnes, S., & Vidgen, R. (2000). WebQual: an exploration of website quality. ECIS 2000 proceedings, 74.
Batbayar, M., Batsaikhan, B., Enebish, G., Munkhzaya, U., & Sodnompil, N. (2018). Influences of website quality on online purchase intention of air ticketing service: In case of Mongolia. Invention Journal of Research Technology in Engineering & Management (IJRTEM), 2(6), 13-18.
Brislin, R. W. (1976). Comparative research methodology: Cross-cultural studies. International journal of psycholo-gy, 11(3), 215-229.
Bucy, E. P., & Tao, C. C. (2007). The mediated moderation model of interactivity. Media Psychology, 9(3), 647-672.
Bufquin, D., Park, J. Y., Back, R. M., Nutta, M. W., & Zhang, T. (2020). Effects of hotel website photographs and length of textual descriptions on viewers’ emotions and behavioral intentions. International Journal of Hospitality Manage-ment, 87, 102378.
Chaerudin, S. M., & Syafarudin, A. (2021). The Effect Of Product Quality, Service Quality, Price On Product Purchasing Decisions On Consumer Satisfaction. Ilomata International Journal of Tax and Accounting, 2(1), 61-70.
Chang, K. C., Kuo, N. T., Hsu, C. L., & Cheng, Y. S. (2014). The impact of website quality and perceived trust on custom-er purchase intention in the hotel sector: website brand and perceived value as moderators. International Journal of Innovation, Management and Technology, 5(4), 255.
Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Springer, Berlin, Heidelberg.
Cho, Y. C., & Sagynov, E. (2015). Exploring factors that affect usefulness, ease of use, trust, and purchase intention in the online environment. International journal of management & information systems, 19(1), 21-36.
Dapas, C. C., Sitorus, T., Purwanto, E., & Ihalauw, J. J. (2019). The effect of service quality and website quality of zalora. Com on purchase decision as mediated by purchase intention. Calitatea, 20(169), 87-92.
Eid, M., Nusairat, N., Alkailani, M., & Al-Ghadeer, H. (2020). Internet users’ attitudes towards social media advertise-ments: The role of advertisement design and users’ motives. Management Science Letters, 10(10), 2361-2370.
Gao, X. (2013). The influence of mobile website quality on consumer satisfaction and behavior. (Master Thesis) Universi-ty of Nebraska, Nebraska
Gazal, M., & Rababbah, O. (2019). The Impact of Mobile Website Quality on Behavioral Intention: Online Trust as Medi-ator: a field Study in Jordanian Private Universities in Amman. An Interdisciplinary Journal for Science and Technol-ogy Studies, 13(01), 55-81.
Grace, E., Girsang, R.M., Simatupang, S., Candra, V., & Sidabutar, N., (2021). Product quality and customer satisfaction and their effect on consumer loyalty. International Journal of Social Sciences, 1(2).
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European business review, 26(2), 106-121
Hammouri, Q., & Abu-Shanab, E. A. (2020). Major factors influencing the adoption of cloud computing in Jor-dan. International Journal of Technology and Human Interaction (IJTHI), 16(4), 55-69.
Hammouri, Q., Al-Gasawneh, J., Abu-Shanab, E., Nusairat, N., &Akhorshaideh, H. (2021). Determinants of the continuous use of mobile apps: The mediating role of users awareness and the moderating role of customer focus. International Journal of Data and Network Science, 5(4), 667-680.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135.
Hermawan, D. (2022). The effects of web quality, perceived benefits, security and data privacy on behavioral intention and e-WOM of online travel agencies. International Journal of Data and Network Science, 6(3), 1005-1012.
Huy, L., Thinh, N., Pham, L., & Stickler, C. (2019). Customer Trust and Purchase Intention: How Do Primary Website Service Quality Dimensions Matter in the Context of Luxury Hotels in Vietnam. International Journal of E-Services and Mobile Applications, 11(1), 1-23.
Jeon, H., Jang, J., & Barrett, E. B. (2016). Linking Website Interactivity to Consumer Behavioral Intention in an Online Travel Community: The Mediating Role of Utilitarian Value and Online Trust. Journal of Quality Assurance in Hospi-tality & Tourism, 18(2), 125–148.
Kian, T. P., Boon, G. H., Fong, S. W. L., &Ai, Y. J. (2017). Factors That Influence The Consumer Purchase Intention In Social Media Websites. International Journal Of Supply Chain Management, 6(4), 208–214.
Koburtay, T., Syed, J., & Haloub, R. (2020). Implications of religion, culture, and legislation for gender equality at work: Qualitative insights from Jordan. Journal of Business Ethics, 164(3), 421-436.
Loiacono, E. T. (2000). WebQual™: A Web site quality instrument. University of Georgia.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality. Marketing theory and applications, 13(3), 432-438.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2007). WebQual: An instrument for consumer evaluation of web sites. International journal of electronic commerce, 11(3), 51-87.
Lin, T. W., Lin, C. Y., & Hsu, W. H. (2014). Effects of System Characteristics on Adopting Web-based Advanced Travel-ler Information System: Evidence from Taiwan. Promet-Traffic & Transportation, 26(1), 53-63.
Mohseni, S., Jayashree, S., Rezaei, S., Kasim, A., &Okumus, F. (2018). Attracting tourists to travel companies’ websites: The structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention. Current Issues in Tourism, 21(6), 616–645.
Nusairat, N., Abdellatif, H., Al-Gasawneh, J., Akhorshaideh, A., Aloqool, A., Rabah, S., & Ahmad, A. (2021a). Determi-nants of behavioral intentions to use mobile healthcare applications in Jordan. International Journal of Data and Net-work Science, 5(4), 547-556.
Nusairat, N., Al-Gasawneh, J., Aloqool, A., Alzubi, K., Akhorshaideh, A., Joudeh, J., & Ibrahim, H. (2021b). The relation-ship between Internet of things and search engine optimization in Jordanian Tele-Communication Companies: The mediating role of user behavior. International Journal of Data and Network Science, 5(3), 163-172.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation mod-els. Behavior research methods, instruments, & computers, 36(4), 717-731.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879-891.
Rodrigues, L. F., Oliveira, A., & Costa, C. J. (2016). Does ease-of-use contributes to the perception of enjoyment? A case of gamification in e-banking. Computers in Human Behavior, 61, 114-126.
Savila, I. D., Wathoni, R. N., & Santoso, A. D. (2019). The role of multichannel integration, trust and offline-to-online customer loyalty towards repurchase intention: An empirical study in online-to offline (O2O) e-commerce. Procedia Computer Science, 161, 859–866.
Shia, B. C., Chen, M., & Ramdansyah, A. D. (2016). Measuring customer satisfaction toward localization website by WebQual and importance performance analysis (case study on AliexPress Site in Indonesia). American Journal of In-dustrial and Business Management, 6(02), 117-128.
Sundar, S. S., Jia, H., Waddell, T. F., & Huang, Y. (2015). “Toward a Theory of Interactive Media Effects (TIME)”, The Handbook of the Psychology of Communication Technology, 47–86.
Susanto, A., Rahmaini, S. N., Putra, S. J., & Mintarsih, F. (2019, November). Evaluating web quality and its influential factors in higher education: A comparative study. In 2019 7th International Conference on Cyber and IT Service Man-agement (CITSM) (7, pp. 1-5). IEEE.
Thinh, N. H. T., Pham, L., & Strickler, C. (2019). Customer trust and purchase intention: How do primary website service quality dimensions matter in the context of luxury hotels in Vietnam. International Journal of E-Services and Mobile Applications (IJESMA), 11(1), 1-23.
Tran, G. A., & Strutton, D. (2020). “Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and e-WOM”. Journal of Retailing and Consumer Services, 53 (March), 1–17.
Varela, M., Mäki, T., Skorin-Kapov, L., & Hoßfeld, T. (2013, July). Towards an understanding of visual appeal in website design. In 2013 Fifth International Workshop on Quality of Multimedia Experience (QoMEX) (pp. 70-75). IEEE.
Wang, L., & Law, R. (2019). Relationship between hotels’ website quality and consumers’ booking intentions with inter-net experience as moderator. Journal of China Tourism Research, 16(4), 585–605.
Wong, A., & Haque, M. (2022). Understanding the brand and website effects of online loyalty: a mediation perspec-tive. Journal of Marketing Management, 38(3-4), 333-368.
Wong, E., Leung, R., & Law, R. (2020). Significance of the dimensions and attributes of hotel mobile website from the perceptions of users. International Journal of Hospitality & Tourism Administration, 21(1), 15–37
Yang, F., & Shen, F. (2017). Effects of Web Interactivity: A Meta-Analysis. Communication Research, 45(5), 635–658.
Zhang, B., & Sundar, S. S. (2019). Proactive vs. reactive personalization: Can customization of privacy enhance user ex-perience?. International Journal of Human-Computer Studies, 128, 86–99.
Zheng, X., Men, J., Yang, F., & Gong, X. (2019). Understanding impulse buying in mobile commerce: An investigation into hedonic and utilitarian browsing. International Journal of Information Management, 48, 151-160.
Zia, J. A., Dengfeng, C., Vongvanij, S., Waqar, A., & Khan, T. (2022). Investigating Customer Trust and Positivity of Per-ceived Customer Service Skill on the Confidence of Online Shopping. Journal of Marketing Strategies, 4(2), 246-262.