How to cite this paper
Alzoubi, H., Alshurideh, M., Kurdi, B., Alhyasat, K & Ghazal, T. (2022). The effect of e-payment and online shopping on sales growth: Evidence from banking industry.International Journal of Data and Network Science, 6(4), 1369-1380.
Refrences
Agarwal, R. (2019). Monitoring the Role of Management Strategies on Production Managers and Product Quality in Retail Sector of Ireland: A Case Study of Apache Pizza. Dublin, National College of Ireland.
Al-Dmour, A., Al-Dmour, H., Al-Barghuthi, R., Al-Dmour, R., & Alshurideh, M. T. (2021a). Factors Influencing the Adoption of E-Payment During Pandemic Outbreak (COVID-19): Empirical Evidence. The Effect of Coronavirus Dis-ease (COVID-19) on Business Intelligence, 334, 133.
Al-Dmour, R., AlShaar, F., Al-Dmour, H., Masa’deh, R., & Alshurideh, M. T. (2021b). The Effect of Service Recovery Justices Strategies on Online Customer Engagement Via the Role of “Customer Satisfaction” During the Covid-19 Pandemic: An Empirical Study. The Effect of Coronavirus Disease (COVID-19) on Business Intelligence, 334, 325-346.
Al‐Hawari, M. A. (2011). Automated service quality as a predictor of customers' commitment: a practical study within the UAE retail banking context. Asia Pacific Journal of Marketing and Logistics, 23(3).
Al-Hawari, M. A. (2013). What hooks customers into using online reservation portals: a multichannel perspective. Inter-national Journal of Electronic Customer Relationship Management, 7(1), 1-20.
Al-Hawari, M. A. A. (2014). Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty be-tween introvert and extravert online banking users. Journal of Services Marketing, 28(7), 538-546
Al-Khayyal, A., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2021). Factors influencing electronic service quality on electronic loyalty in online shopping context: data analysis approach. In Enabling AI Applications in Data Science (pp. 367-378). Springer, Cham.
Alshurideh, M. T., & Shaltoni, A. M., & Hijawi, D. (2014). Marketing communications role in shaping consumer aware-ness of cause-related marketing campaigns. International Journal of Marketing Studies, 6(2), 163-168,
Alshurideh, M. (2016). Scope of customer retention problem in the mobile phone sector: a theoretical perspective. Journal of Marketing and Consumer Research, 20, 64-69.
Alshurideh, M. (2022). Does electronic customer relationship management (E-CRM) affect service quality at private hos-pitals in Jordan?. Uncertain Supply Chain Management, 10(2), 325-332.
Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H.M., Kurd, B.A. (2020) Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), 599–612.
Alshurideh, M. T., Al Kurdi, B., & Salloum, S. A. (2021). The moderation effect of gender on accepting electronic pay-ment technology: a study on United Arab Emirates consumers. Review of International Business and Strategy. Review of International Business and Strategy 31(3), 375-396.
Alzoubi, H., Alshurideh, M., Kurdi, B.A., Inairat, M. (2020) Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncer-tain Supply Chain Management, 8(3), 579–588.
Alzoubi, H.M., Alshurideh, M., Kurdi, B.A., Akour, I., Aziz, R. (2022) Does BLE technology contribute towards improv-ing marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449–460.
-Alzoubi, H.M., Vij, M., Vij, A., Hanaysha, J.R. (2021) What leads guests to satisfaction and loyalty in UAE five-star ho-tels? AHP analysis to service quality dimensions. Enlightening Tourism, 11(1), pp. 102–135.
Bilgihan, A., Kandampully, J., & Zhang, T. C. (2016). Towards a unified customer experience in online shopping envi-ronments: Antecedents and outcomes. International Journal of Quality and Service Sciences, 8(1), 102-119.
Cao, L., & Li, L. (2015). The impact of cross-channel integration on retailers’ sales growth. Journal of Retailing, 91(2), 198-216.
Chavosh, A., Halimi, A. B., & Espahbodi, S. (2011). Comparing the satisfaction with the banks e-payment services be-tween degree holder and non-degree holder customers in Penang-Malaysia. International Journal of e-Education, e-Business, e-Management and e-Learning, 1(2), 103-109.
Check, L., Huiskamp, W., & Malinowski, A. (2014). E-commerce trends and payment challenges for online merchants: Beyond payment. Moduslink Whitepaper, 1-25.
Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. Interna-tional journal of human-computer studies, 59(4), 451-474.
Freestone, O., & Mitchell, V. (2004). Generation Y attitudes towards e-ethics and internet-related misbehaviours. Journal of business ethics, 54(2), 121-128.
Garrouch, K. F. (2021). Explaining the comparative perception of e-payment: role of e-shopping value, e-payment bene-fits and Islamic compliance. Journal of Islamic Marketing, 13(7), 1574-1588.
Goswami, K. C., & Sinha, S. (2019). Cashless economy and strategic impact on bank marketing. Sumedha Journal of Management, 8(1), 131-142.
Gupta, N., & Yadav, A. (2017). The effect of electronic payment on customer satisfaction. IJARIIE, 3, 3556-3579.
Halim, E., Januardin, R., & Hebrard, M. (2020). The Impacts of E-Payment System and Impulsive Buying to Purchase In-tention in E-commerce. Paper presented at the 2020 International Conference on Information Management and Tech-nology (ICIMTech).
Hanaysha, J.R., Al Shaikh, M.E., Alzoubi, H.M. (2021) Importance of marketing mix elements in determining consumer purchase decision in the retail market. International Journal of Service Science, Management, Engineering, and Tech-nology, 2(6), 56–72.
Kabir, M. A., Saidin, S. Z., & Ahmi, A. (2015). Adoption of e-payment systems: a review of literature. Paper presented at the International Conference on E-Commerce.
Khan, B. U. I., Olanrewaju, R. F., Baba, A. M., Langoo, A. A., & Assad, S. (2017). A compendious study of online pay-ment systems: Past developments, present impact, and future considerations. International journal of advanced com-puter science and applications, 8(5), 256-271.
Khosrow-Pour, M. (2008). Encyclopedia of information science and technology (Vol. 1): Igi Global.
Kim, C., Tao, W., Shin, N., & Kim, K.-S. (2010). An empirical study of customers’ perceptions of security and trust in e-payment systems. Electronic commerce research and applications, 9(1), 84-95.
Kurup, A. J., & Jain, P. (2018). Effect of e-loyalty cues on repurchase behavioural intentions among online shoppers. In-dian Journal of Marketing, 48(11), 7-22.
Lai, P. (2016). Design and Security impact on consumers' intention to use single platform E-payment. Interdisciplinary Information Sciences, 22(1), 111-122.
Liu, C. (2004). Modeling consumer adoption of the Internet as a shopping medium: An integrated perspective. Cambria Press.
Liu, C., & Forsythe, S. (2010). Sustaining online shopping: Moderating role of online shopping motives. Journal of Inter-net Commerce, 9(2), 83-103.
Mashaqi, E., Al-Hajri, S., Alshurideh, M., & Al Kurdi, B. (2020). The impact of E-Service quality, E-Recovery services on E-Loyalty in online shopping: theoretical foundation And qualitative proof. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(10), 2291-2316.
Masihuddin, M., Khan, B. U. I., Mattoo, M., & Olanrewaju, R. F. (2017). A survey on e-payment systems: elements, adop-tion, architecture, challenges and security concepts. Indian Journal of Science and Technology, 10(20), 1-19.
Mustapha, S. A. (2018). E-Payment technology effect on bank performance in emerging economies–evidence from Nige-ria. Journal of Open Innovation: Technology, Market, and Complexity, 4(4), 43.
Neger, M., & Uddin, B. (2020). Factors affecting consumers’ internet shopping behavior during the COVID-19 pandemic: Evidence from Bangladesh. Chinese Business Review, 19(3), 91-104.
Obeidat, R., Alshurideh, Z., Al Dweeri, M., & Masa’deh, R. (2019). The influence of online revenge acts on consumers psychological and emotional states: does revenge taste sweet?. In: 33 IBIMA Conference Proceedings-Granada. Gra-nada, Spain, 10-11.
Ogbanufe, O., & Kim, D. J. (2018). Comparing fingerprint-based biometrics authentication versus traditional authentica-tion methods for e-payment. Decision Support Systems, 106, 1-14.
Oyelami, L. O., Adebiyi, S. O., & Adekunle, B. S. (2020). Electronic payment adoption and consumers’ spending growth: empirical evidence from Nigeria. Future Business Journal, 6(1), 1-14.
Özkan, S., Bindusara, G., & Hackney, R. (2010). Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis. Journal of enterprise information management, 23(3).
Pencarelli, T., Škerháková, V., Ali Taha, V., & Valentiny, T. (2018). Factors determining Italian online shoppers’ prefer-ence of cash on delivery: Empirical analysis. Polish Journal of Management Studies, 18.
Pentina, I., Amialchuk, A., & Taylor, D. G. (2011). Exploring effects of online shopping experiences on browser satisfac-tion and e‐tail performance. International Journal of Retail & Distribution Management, 39(10).
Premchand, A., & Choudhry, A. (2015). Future of payments–ePayments. International Journal of Emerging Technology and Advanced Engineering, 5(1).
Radwan, N., & Farouk, M. (2021). The Growth of Internet of Things (IoT) In The Management of Healthcare Issues and Healthcare Policy Development. International Journal of Technology, Innovation and Management (IJTIM), 1(1), 69-84.
Roozbahani, F. S., Hojjati, S. N., & Azad, R. (2015). The role of e-payment tools and e-banking in customer satisfaction case study: Pasargad bank e-payment company. International Journal of Advanced Networking and Applications, 7(2), 2640.
Rothengatter, W., Zhang, J., Hayashi, Y., Nosach, A., Wang, K., & Oum, T. H. (2021). Pandemic waves and the time after Covid-19–Consequences for the transport sector. Transport Policy.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Shi, K., Shao, R., De Vos, J., Cheng, L., & Witlox, F. (2021). The influence of ride-hailing on travel frequency and mode choice. Transportation Research Part D: Transport and Environment, 101, 103125.
Strzelecki, A., & Rizun, M. (2020). Consumers’ security and trust for online shopping after GDPR: examples from Poland and Ukraine. Digital Policy, Regulation and Governance.
Wong, K.-y. (2019). E-commerce and International Trade Developing the Digital Economy in ASEAN (pp. 14-28): Routledge.
Xena, P., & Rahadi, R. A. (2019). Adoption of e-payment to support small medium enterprise payment system: A concep-tualised model. International Journal of Accounting, 4(18), 32-41.
Yang, W. (2017). Analysis on online payment systems of e-commerce.
Zhang, J., Farris, P. W., Irvin, J. W., Kushwaha, T., Steenburgh, T. J., & Weitz, B. A. (2010). Crafting integrated multi-channel retailing strategies. Journal of interactive marketing, 24(2), 168-180.
Al-Dmour, A., Al-Dmour, H., Al-Barghuthi, R., Al-Dmour, R., & Alshurideh, M. T. (2021a). Factors Influencing the Adoption of E-Payment During Pandemic Outbreak (COVID-19): Empirical Evidence. The Effect of Coronavirus Dis-ease (COVID-19) on Business Intelligence, 334, 133.
Al-Dmour, R., AlShaar, F., Al-Dmour, H., Masa’deh, R., & Alshurideh, M. T. (2021b). The Effect of Service Recovery Justices Strategies on Online Customer Engagement Via the Role of “Customer Satisfaction” During the Covid-19 Pandemic: An Empirical Study. The Effect of Coronavirus Disease (COVID-19) on Business Intelligence, 334, 325-346.
Al‐Hawari, M. A. (2011). Automated service quality as a predictor of customers' commitment: a practical study within the UAE retail banking context. Asia Pacific Journal of Marketing and Logistics, 23(3).
Al-Hawari, M. A. (2013). What hooks customers into using online reservation portals: a multichannel perspective. Inter-national Journal of Electronic Customer Relationship Management, 7(1), 1-20.
Al-Hawari, M. A. A. (2014). Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty be-tween introvert and extravert online banking users. Journal of Services Marketing, 28(7), 538-546
Al-Khayyal, A., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2021). Factors influencing electronic service quality on electronic loyalty in online shopping context: data analysis approach. In Enabling AI Applications in Data Science (pp. 367-378). Springer, Cham.
Alshurideh, M. T., & Shaltoni, A. M., & Hijawi, D. (2014). Marketing communications role in shaping consumer aware-ness of cause-related marketing campaigns. International Journal of Marketing Studies, 6(2), 163-168,
Alshurideh, M. (2016). Scope of customer retention problem in the mobile phone sector: a theoretical perspective. Journal of Marketing and Consumer Research, 20, 64-69.
Alshurideh, M. (2022). Does electronic customer relationship management (E-CRM) affect service quality at private hos-pitals in Jordan?. Uncertain Supply Chain Management, 10(2), 325-332.
Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H.M., Kurd, B.A. (2020) Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), 599–612.
Alshurideh, M. T., Al Kurdi, B., & Salloum, S. A. (2021). The moderation effect of gender on accepting electronic pay-ment technology: a study on United Arab Emirates consumers. Review of International Business and Strategy. Review of International Business and Strategy 31(3), 375-396.
Alzoubi, H., Alshurideh, M., Kurdi, B.A., Inairat, M. (2020) Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncer-tain Supply Chain Management, 8(3), 579–588.
Alzoubi, H.M., Alshurideh, M., Kurdi, B.A., Akour, I., Aziz, R. (2022) Does BLE technology contribute towards improv-ing marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449–460.
-Alzoubi, H.M., Vij, M., Vij, A., Hanaysha, J.R. (2021) What leads guests to satisfaction and loyalty in UAE five-star ho-tels? AHP analysis to service quality dimensions. Enlightening Tourism, 11(1), pp. 102–135.
Bilgihan, A., Kandampully, J., & Zhang, T. C. (2016). Towards a unified customer experience in online shopping envi-ronments: Antecedents and outcomes. International Journal of Quality and Service Sciences, 8(1), 102-119.
Cao, L., & Li, L. (2015). The impact of cross-channel integration on retailers’ sales growth. Journal of Retailing, 91(2), 198-216.
Chavosh, A., Halimi, A. B., & Espahbodi, S. (2011). Comparing the satisfaction with the banks e-payment services be-tween degree holder and non-degree holder customers in Penang-Malaysia. International Journal of e-Education, e-Business, e-Management and e-Learning, 1(2), 103-109.
Check, L., Huiskamp, W., & Malinowski, A. (2014). E-commerce trends and payment challenges for online merchants: Beyond payment. Moduslink Whitepaper, 1-25.
Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. Interna-tional journal of human-computer studies, 59(4), 451-474.
Freestone, O., & Mitchell, V. (2004). Generation Y attitudes towards e-ethics and internet-related misbehaviours. Journal of business ethics, 54(2), 121-128.
Garrouch, K. F. (2021). Explaining the comparative perception of e-payment: role of e-shopping value, e-payment bene-fits and Islamic compliance. Journal of Islamic Marketing, 13(7), 1574-1588.
Goswami, K. C., & Sinha, S. (2019). Cashless economy and strategic impact on bank marketing. Sumedha Journal of Management, 8(1), 131-142.
Gupta, N., & Yadav, A. (2017). The effect of electronic payment on customer satisfaction. IJARIIE, 3, 3556-3579.
Halim, E., Januardin, R., & Hebrard, M. (2020). The Impacts of E-Payment System and Impulsive Buying to Purchase In-tention in E-commerce. Paper presented at the 2020 International Conference on Information Management and Tech-nology (ICIMTech).
Hanaysha, J.R., Al Shaikh, M.E., Alzoubi, H.M. (2021) Importance of marketing mix elements in determining consumer purchase decision in the retail market. International Journal of Service Science, Management, Engineering, and Tech-nology, 2(6), 56–72.
Kabir, M. A., Saidin, S. Z., & Ahmi, A. (2015). Adoption of e-payment systems: a review of literature. Paper presented at the International Conference on E-Commerce.
Khan, B. U. I., Olanrewaju, R. F., Baba, A. M., Langoo, A. A., & Assad, S. (2017). A compendious study of online pay-ment systems: Past developments, present impact, and future considerations. International journal of advanced com-puter science and applications, 8(5), 256-271.
Khosrow-Pour, M. (2008). Encyclopedia of information science and technology (Vol. 1): Igi Global.
Kim, C., Tao, W., Shin, N., & Kim, K.-S. (2010). An empirical study of customers’ perceptions of security and trust in e-payment systems. Electronic commerce research and applications, 9(1), 84-95.
Kurup, A. J., & Jain, P. (2018). Effect of e-loyalty cues on repurchase behavioural intentions among online shoppers. In-dian Journal of Marketing, 48(11), 7-22.
Lai, P. (2016). Design and Security impact on consumers' intention to use single platform E-payment. Interdisciplinary Information Sciences, 22(1), 111-122.
Liu, C. (2004). Modeling consumer adoption of the Internet as a shopping medium: An integrated perspective. Cambria Press.
Liu, C., & Forsythe, S. (2010). Sustaining online shopping: Moderating role of online shopping motives. Journal of Inter-net Commerce, 9(2), 83-103.
Mashaqi, E., Al-Hajri, S., Alshurideh, M., & Al Kurdi, B. (2020). The impact of E-Service quality, E-Recovery services on E-Loyalty in online shopping: theoretical foundation And qualitative proof. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(10), 2291-2316.
Masihuddin, M., Khan, B. U. I., Mattoo, M., & Olanrewaju, R. F. (2017). A survey on e-payment systems: elements, adop-tion, architecture, challenges and security concepts. Indian Journal of Science and Technology, 10(20), 1-19.
Mustapha, S. A. (2018). E-Payment technology effect on bank performance in emerging economies–evidence from Nige-ria. Journal of Open Innovation: Technology, Market, and Complexity, 4(4), 43.
Neger, M., & Uddin, B. (2020). Factors affecting consumers’ internet shopping behavior during the COVID-19 pandemic: Evidence from Bangladesh. Chinese Business Review, 19(3), 91-104.
Obeidat, R., Alshurideh, Z., Al Dweeri, M., & Masa’deh, R. (2019). The influence of online revenge acts on consumers psychological and emotional states: does revenge taste sweet?. In: 33 IBIMA Conference Proceedings-Granada. Gra-nada, Spain, 10-11.
Ogbanufe, O., & Kim, D. J. (2018). Comparing fingerprint-based biometrics authentication versus traditional authentica-tion methods for e-payment. Decision Support Systems, 106, 1-14.
Oyelami, L. O., Adebiyi, S. O., & Adekunle, B. S. (2020). Electronic payment adoption and consumers’ spending growth: empirical evidence from Nigeria. Future Business Journal, 6(1), 1-14.
Özkan, S., Bindusara, G., & Hackney, R. (2010). Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis. Journal of enterprise information management, 23(3).
Pencarelli, T., Škerháková, V., Ali Taha, V., & Valentiny, T. (2018). Factors determining Italian online shoppers’ prefer-ence of cash on delivery: Empirical analysis. Polish Journal of Management Studies, 18.
Pentina, I., Amialchuk, A., & Taylor, D. G. (2011). Exploring effects of online shopping experiences on browser satisfac-tion and e‐tail performance. International Journal of Retail & Distribution Management, 39(10).
Premchand, A., & Choudhry, A. (2015). Future of payments–ePayments. International Journal of Emerging Technology and Advanced Engineering, 5(1).
Radwan, N., & Farouk, M. (2021). The Growth of Internet of Things (IoT) In The Management of Healthcare Issues and Healthcare Policy Development. International Journal of Technology, Innovation and Management (IJTIM), 1(1), 69-84.
Roozbahani, F. S., Hojjati, S. N., & Azad, R. (2015). The role of e-payment tools and e-banking in customer satisfaction case study: Pasargad bank e-payment company. International Journal of Advanced Networking and Applications, 7(2), 2640.
Rothengatter, W., Zhang, J., Hayashi, Y., Nosach, A., Wang, K., & Oum, T. H. (2021). Pandemic waves and the time after Covid-19–Consequences for the transport sector. Transport Policy.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Shi, K., Shao, R., De Vos, J., Cheng, L., & Witlox, F. (2021). The influence of ride-hailing on travel frequency and mode choice. Transportation Research Part D: Transport and Environment, 101, 103125.
Strzelecki, A., & Rizun, M. (2020). Consumers’ security and trust for online shopping after GDPR: examples from Poland and Ukraine. Digital Policy, Regulation and Governance.
Wong, K.-y. (2019). E-commerce and International Trade Developing the Digital Economy in ASEAN (pp. 14-28): Routledge.
Xena, P., & Rahadi, R. A. (2019). Adoption of e-payment to support small medium enterprise payment system: A concep-tualised model. International Journal of Accounting, 4(18), 32-41.
Yang, W. (2017). Analysis on online payment systems of e-commerce.
Zhang, J., Farris, P. W., Irvin, J. W., Kushwaha, T., Steenburgh, T. J., & Weitz, B. A. (2010). Crafting integrated multi-channel retailing strategies. Journal of interactive marketing, 24(2), 168-180.