How to cite this paper
Yasa, N., Giantari, I., Sukaatmadja, I., Sukawati, T., Ekawati, N., Nurcaya, I., Rahanatha, G & Astari, A. (2021). The role of relational and informational capabilities in mediating the effect of social media adoption on business performance in fashion industry.International Journal of Data and Network Science, 5(4), 569-578.
Refrences
Agnihotri, R., Dingus, R., Hu, M. Y. & Krush, M. T. (2015). Social Media: Influencing Customer Satisfaction in B2b Sales. Industrial Marketing Management, 53, 172-180.
Ahmad, S.Z., Ahmad, N., & Abu-Bakar, A.-R. (2018), Reflections of Entrepreneurs of Small and Medium-Sized Enter-prises Concerning The Adoption of Social Media and Its Impact on Performance Outcomes: Evidence From The UAE. Telematics and Informatics, 35(1), 6-17.
Ahmad, S.Z, Abu-Bakar, A.-R, & Ahmad N. (2019). Social Media Adoption and Its Impact on Firm Performance: The Case Of The UAE. International Journal of Entrepreneurial Behavior & Research, 25(1), 84-111.
Ainin, S., Parveen, F., Moghavvemi, S., Jaafar, N. I., & Shuib, N. L. M. (2015). Factors influencing the use of social media by SMEs and its performance outcomes. Industrial Management & Data Systems, 115(3), 570-588.
Bakri, A.A.A. (2017). The Impact of Social Media Adoption on Competitive Advantage in The Small and Medium Enter-prises. International Journal Of Business Innovation And Research,13(2), 255-269.
Barney-McNamara, B., Peltier, J., Chennamaneni, P. R., & Niedermeier, K. E. (2020). A conceptual framework for under-standing the antecedents and consequences of social selling: a theoretical perspective and research agenda. Journal of Research in Interactive Marketing, 15(1), 147-178.
Cao, Y., Ajjan, H., Hong, P. & Le, T. (2018). Using Social Media for Competitive Business Outcomes. Journal Of Ad-vances In Management Research, 15, 211-235
Cortez, R.M., & Johnston, W.J. (2020). The Coronavirus Crisis in B2b Settings: Crisis Uniqueness and Managerial Impli-cations Based on Social Exchange Theory. Industrial Marketing Management, 88, 125-135.
Drummond, C., McGrath, H., & O’Toole, T. (2018). The impact of social media on resource mobilisation in entrepreneur-ial firms, Industrial Marketing Management, 70, 68-89
Farida, N. (2018). The Role of Quality of Entrepreneurial Networking and Responsiveness to Global Business Environ-ment In Improving The Marketing Performance of Indonesian Exporting SMEs, 19.
Ferdinand, A. & Killa, M. (2017). Study on Smart Relational Capability and Social Networking Advantage: Bridging Pro-active Entrepreneurial Orientation And Marketing Performance. International Journal of Business Research, 17, 151-164.
Foddai, A., Lindberg, A., Lubroth, J., & Ellis-Iversen, J. (2020), Surveillance To Improve Evidence For Community Con-trol Decisions During The Covid-19 Pandemic – Opening The Animal Pandemic Toolbox For Public Health, One Health. Doi: 10.1016/J.Onehlt.2020.100130.
Foltean, F. S., Trif, S. M., & Tuleu, D. L. (2019). Customer relationship management capabilities and social media tech-nology use: Consequences on firm performance. Journal of Business Research, 104, 563-575.
Harb, A. A., Fowler, D., Chang, H. J., Blum, S. C. & Alakaleek, W. (2019). Social Media as A Marketing Tool For Events. Journal of Hospitality and Tourism Technology, 10, 28-44.
Hollebeek, L. D. (2019). Developing Business Customer Engagement Through Social Media Engagement-Platforms: An Integrative S-D Logic/Rbv-Informed Model. Industrial Marketing Management, 81, 89-98.
Jiang, X., Liu, H., Fey, C. & Jiang, F. (2018). Entrepreneurial Orientation, Network Resource Acquisition, And Firm Per-formance: A Network Approach. Journal Of Business Research, 87, 46-57.
Josiah, M., Mwita, M. S. & Muruku, W. (2016). Network Relationships And Firm Performance An Empirical Study Of Kenyan Manufacturing Firms. International Journal Of Economics, Commerce And Management, 1.
Johnston, W.J., Khalil, S., Nhat Hanh Le, A., & Cheng, J.M.S. (2018). Behavioral Implications of International Social Me-dia Advertising: An Investigation of Intervening and Contingency Factors. Journal Of International Marketing, 26(2), 43-61.
Kenly, A., & Poston, B. (2016), Social Media and Product Innovation Early Adopters Reaping Benefits Amidst Challenge and Uncertainty, Kalypso White Paper, Kalypso Consulting Firm, Available At: Http://Kalypso.Com/Downloads/Insights/Kalypso_Social_Media_And_Product_Innovation_1.Pdf
Konwar, Z., Papageorgiadis, N., Ahammad, M.F., Tian, Y., McDonald, F., & Wang, C. (2017), Dynamic marketing capa-bilities, foreign ownership modes, sub-national locations and the performance of foreign affiliates in developing econ-omies, International Marketing Review, 35(5), 674-704
Lavanya, R., Saksena, A. & Singh, A. (2021), A. Effective Networking on Social Media Platforms For Building Connec-tions And Expanding e-Commerce Business by Analyzing Social Networks and Use’ S Nature and Reliability. Intelli-gence Techniques For Advanced Computing Applications, 503-514.
Mahmoud M. A., Adams M. and Abubakari A., Commey N.O., & Kastner A.N.A. (2020), Social Media Resources and Ex-port Performance: The Role of Trust and Commitment. International Marketing Review, 37(2), 273-297.
Malthouse, E.C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013), Managing Customer Relationships in The So-cial Media Era: Introducing The Social CRM House. Journal Of Interactive Marketing, 27(4), 270-280.
Morgan, N.A., Feng, H., & Whitler, K.A. (2018). Marketing Capabilities in International Marketing. Journal of Interna-tional Marketing, 26(1), 61-95.
Odoom, R., Anning-Dorson, T., & Acheampong, G. (2017). Antecedents of Social Media Usage and Performance Benefits in Small-And Medium-Sized Enterprises (SMEs). Journal of Enterprise Information Management, 30(3), 383-399.
Oh, J. (2015). Social Media as Firm's Network And Its Influence on The Corporate Performance. Proceedings of The 24th International Conference on World Wide Web - Www '15 Companion.
Paniagua, J., Korzynski, P. & Mas-Tur, A. (2017). Crossing Borders With Social Media: Online Social Networks And Fdi. European Management Journal, 35, 314-326.
Park, J., Hyun, H. & Thavisay, T. (2021). A Study Of Antecedents and Outcomes of Social Media WOM Towards Luxury Brand Purchase Intention. Journal of Retailing and Consumer Services, 58.
Parveen, F., Jaafar, N. I. & Ainin, S. (2015). Social Media Usage and Organizational Performance: Reflections of Malay-sian Social Media Managers. Telematics and Informatics, 32, 67-78.
Peng, Y.-P., & Lin, K.-H. (2017), The effect of global dynamic capabilities on internationalizing SMEs performance, Bal-tic Journal of Management, 12(3), 307-328
Pham, T.S.H., Monkhouse, L.L., & Barnes, B.R. (2017), The Influence of Relational Capability and Marketing Capabili-ties on The Export Performance of Emerging Market Firms. International Marketing Review, 34(5), 606-628
Pourkhani, A., Abdipour, K. & Baher, B., & Moslehpour, M (2019). The Impact of Social Media In Business Growth and Performance - A Scientometrics Analysis. International Journal of Data and Network Science, 3, 223-244.
Singh, T. P., & Ratnashinha (2017). The Impact of Social Media on Business Growth and Performance in India Interna-tional Journal of Research in Management & Business Studies, 4.
Toryanto, A. A. (2017). Networking Quality and Trust in Professional Services. European Research Studies Journal, X
Tajvidi, R., & Karami, A. (2021). The effect of social media on firm performance. Computers in Human Behavior, 115, 105174.
Trainor, K. J., Andzulis, J. M., Rapp, A., and Agnihotri, R. (2014). Social Media Technology Usage and Customer Rela-tionship Performance: A Capabilities-Based Examination of Social CRM. Journal of Business Research, 67(6), 1201-1208.
Tuten, T. L. (2018). The_Social_Media_Environment. Sage Publication Ltd.
Wang, Z., and Kim, H. G. (2017). Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Per-formance? Dynamic Capability Perspective. Journal of Interactive Marketing, 39, 15–26
Yasa, N.N. Kerti, Adnyani, Dewi, I G.A, and Rahmayanti, P.L.D. (2020), The Influence of Social Media Usage on The Per-ceived Business Value and Its Impact on Business Performance of Silver Craft Smes in Celuk Village, Gianyar – Bali, Academy Of Strategic Management Journal, 19(1), 1-12.
Zhang, H., Gupta, S., Sun, W., & Zou, Y. (2020). How social-media-enabled co-creation between customers and the firm drives business value? The perspective of organizational learning and social Capital. Information & Management, 57(3), 103200.
Ahmad, S.Z., Ahmad, N., & Abu-Bakar, A.-R. (2018), Reflections of Entrepreneurs of Small and Medium-Sized Enter-prises Concerning The Adoption of Social Media and Its Impact on Performance Outcomes: Evidence From The UAE. Telematics and Informatics, 35(1), 6-17.
Ahmad, S.Z, Abu-Bakar, A.-R, & Ahmad N. (2019). Social Media Adoption and Its Impact on Firm Performance: The Case Of The UAE. International Journal of Entrepreneurial Behavior & Research, 25(1), 84-111.
Ainin, S., Parveen, F., Moghavvemi, S., Jaafar, N. I., & Shuib, N. L. M. (2015). Factors influencing the use of social media by SMEs and its performance outcomes. Industrial Management & Data Systems, 115(3), 570-588.
Bakri, A.A.A. (2017). The Impact of Social Media Adoption on Competitive Advantage in The Small and Medium Enter-prises. International Journal Of Business Innovation And Research,13(2), 255-269.
Barney-McNamara, B., Peltier, J., Chennamaneni, P. R., & Niedermeier, K. E. (2020). A conceptual framework for under-standing the antecedents and consequences of social selling: a theoretical perspective and research agenda. Journal of Research in Interactive Marketing, 15(1), 147-178.
Cao, Y., Ajjan, H., Hong, P. & Le, T. (2018). Using Social Media for Competitive Business Outcomes. Journal Of Ad-vances In Management Research, 15, 211-235
Cortez, R.M., & Johnston, W.J. (2020). The Coronavirus Crisis in B2b Settings: Crisis Uniqueness and Managerial Impli-cations Based on Social Exchange Theory. Industrial Marketing Management, 88, 125-135.
Drummond, C., McGrath, H., & O’Toole, T. (2018). The impact of social media on resource mobilisation in entrepreneur-ial firms, Industrial Marketing Management, 70, 68-89
Farida, N. (2018). The Role of Quality of Entrepreneurial Networking and Responsiveness to Global Business Environ-ment In Improving The Marketing Performance of Indonesian Exporting SMEs, 19.
Ferdinand, A. & Killa, M. (2017). Study on Smart Relational Capability and Social Networking Advantage: Bridging Pro-active Entrepreneurial Orientation And Marketing Performance. International Journal of Business Research, 17, 151-164.
Foddai, A., Lindberg, A., Lubroth, J., & Ellis-Iversen, J. (2020), Surveillance To Improve Evidence For Community Con-trol Decisions During The Covid-19 Pandemic – Opening The Animal Pandemic Toolbox For Public Health, One Health. Doi: 10.1016/J.Onehlt.2020.100130.
Foltean, F. S., Trif, S. M., & Tuleu, D. L. (2019). Customer relationship management capabilities and social media tech-nology use: Consequences on firm performance. Journal of Business Research, 104, 563-575.
Harb, A. A., Fowler, D., Chang, H. J., Blum, S. C. & Alakaleek, W. (2019). Social Media as A Marketing Tool For Events. Journal of Hospitality and Tourism Technology, 10, 28-44.
Hollebeek, L. D. (2019). Developing Business Customer Engagement Through Social Media Engagement-Platforms: An Integrative S-D Logic/Rbv-Informed Model. Industrial Marketing Management, 81, 89-98.
Jiang, X., Liu, H., Fey, C. & Jiang, F. (2018). Entrepreneurial Orientation, Network Resource Acquisition, And Firm Per-formance: A Network Approach. Journal Of Business Research, 87, 46-57.
Josiah, M., Mwita, M. S. & Muruku, W. (2016). Network Relationships And Firm Performance An Empirical Study Of Kenyan Manufacturing Firms. International Journal Of Economics, Commerce And Management, 1.
Johnston, W.J., Khalil, S., Nhat Hanh Le, A., & Cheng, J.M.S. (2018). Behavioral Implications of International Social Me-dia Advertising: An Investigation of Intervening and Contingency Factors. Journal Of International Marketing, 26(2), 43-61.
Kenly, A., & Poston, B. (2016), Social Media and Product Innovation Early Adopters Reaping Benefits Amidst Challenge and Uncertainty, Kalypso White Paper, Kalypso Consulting Firm, Available At: Http://Kalypso.Com/Downloads/Insights/Kalypso_Social_Media_And_Product_Innovation_1.Pdf
Konwar, Z., Papageorgiadis, N., Ahammad, M.F., Tian, Y., McDonald, F., & Wang, C. (2017), Dynamic marketing capa-bilities, foreign ownership modes, sub-national locations and the performance of foreign affiliates in developing econ-omies, International Marketing Review, 35(5), 674-704
Lavanya, R., Saksena, A. & Singh, A. (2021), A. Effective Networking on Social Media Platforms For Building Connec-tions And Expanding e-Commerce Business by Analyzing Social Networks and Use’ S Nature and Reliability. Intelli-gence Techniques For Advanced Computing Applications, 503-514.
Mahmoud M. A., Adams M. and Abubakari A., Commey N.O., & Kastner A.N.A. (2020), Social Media Resources and Ex-port Performance: The Role of Trust and Commitment. International Marketing Review, 37(2), 273-297.
Malthouse, E.C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013), Managing Customer Relationships in The So-cial Media Era: Introducing The Social CRM House. Journal Of Interactive Marketing, 27(4), 270-280.
Morgan, N.A., Feng, H., & Whitler, K.A. (2018). Marketing Capabilities in International Marketing. Journal of Interna-tional Marketing, 26(1), 61-95.
Odoom, R., Anning-Dorson, T., & Acheampong, G. (2017). Antecedents of Social Media Usage and Performance Benefits in Small-And Medium-Sized Enterprises (SMEs). Journal of Enterprise Information Management, 30(3), 383-399.
Oh, J. (2015). Social Media as Firm's Network And Its Influence on The Corporate Performance. Proceedings of The 24th International Conference on World Wide Web - Www '15 Companion.
Paniagua, J., Korzynski, P. & Mas-Tur, A. (2017). Crossing Borders With Social Media: Online Social Networks And Fdi. European Management Journal, 35, 314-326.
Park, J., Hyun, H. & Thavisay, T. (2021). A Study Of Antecedents and Outcomes of Social Media WOM Towards Luxury Brand Purchase Intention. Journal of Retailing and Consumer Services, 58.
Parveen, F., Jaafar, N. I. & Ainin, S. (2015). Social Media Usage and Organizational Performance: Reflections of Malay-sian Social Media Managers. Telematics and Informatics, 32, 67-78.
Peng, Y.-P., & Lin, K.-H. (2017), The effect of global dynamic capabilities on internationalizing SMEs performance, Bal-tic Journal of Management, 12(3), 307-328
Pham, T.S.H., Monkhouse, L.L., & Barnes, B.R. (2017), The Influence of Relational Capability and Marketing Capabili-ties on The Export Performance of Emerging Market Firms. International Marketing Review, 34(5), 606-628
Pourkhani, A., Abdipour, K. & Baher, B., & Moslehpour, M (2019). The Impact of Social Media In Business Growth and Performance - A Scientometrics Analysis. International Journal of Data and Network Science, 3, 223-244.
Singh, T. P., & Ratnashinha (2017). The Impact of Social Media on Business Growth and Performance in India Interna-tional Journal of Research in Management & Business Studies, 4.
Toryanto, A. A. (2017). Networking Quality and Trust in Professional Services. European Research Studies Journal, X
Tajvidi, R., & Karami, A. (2021). The effect of social media on firm performance. Computers in Human Behavior, 115, 105174.
Trainor, K. J., Andzulis, J. M., Rapp, A., and Agnihotri, R. (2014). Social Media Technology Usage and Customer Rela-tionship Performance: A Capabilities-Based Examination of Social CRM. Journal of Business Research, 67(6), 1201-1208.
Tuten, T. L. (2018). The_Social_Media_Environment. Sage Publication Ltd.
Wang, Z., and Kim, H. G. (2017). Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Per-formance? Dynamic Capability Perspective. Journal of Interactive Marketing, 39, 15–26
Yasa, N.N. Kerti, Adnyani, Dewi, I G.A, and Rahmayanti, P.L.D. (2020), The Influence of Social Media Usage on The Per-ceived Business Value and Its Impact on Business Performance of Silver Craft Smes in Celuk Village, Gianyar – Bali, Academy Of Strategic Management Journal, 19(1), 1-12.
Zhang, H., Gupta, S., Sun, W., & Zou, Y. (2020). How social-media-enabled co-creation between customers and the firm drives business value? The perspective of organizational learning and social Capital. Information & Management, 57(3), 103200.