How to cite this paper
Zeqiri, A., Dahmani, M & Yousse, A. (2021). Determinants of the use of e-services in the hospitality industry in Kosovo.International Journal of Data and Network Science, 5(3), 369-382.
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Basu, S., & Fernald, J. (2007). Information and communications technology as a general-purpose technology: Evidence from us industry data. German Economic Review, 8(2), 146-173. https://doi.org/10.1111/j.1468-0475.2007.00402.x
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Ben Youssef, A., & Zeqiri, A. (2020). Hospitality Industry 4.0. and Climate Change. GREDEG Working Papers No. 2020-23.
Benitez, J., Henseler, J., Castillo, A., & Schuberth, F. (2020). How to perform and report an impactful analysis using par-tial least squares: Guidelines for confirmatory and explanatory IS research. Information and Management, 57(2), 103168. https://doi.org/10.1016/j.im.2019.05.003.
Bresnahan, T., & Trajtenberg, M. (1995). General purpose technologies: Engines of Growth? Journal of Econometrics, 65(1), 83-108. https://doi.org/10.1016/0304-4076(94)01598-T
Buhalis, D., & Jun S.H. (2011). E-Tourism. Contemporary Tourism Reviews, 1, 2-38. http://dx.doi.org/10.1079/9781845937621.0205
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years af-ter the Internet-The state of eTourism research. Tourism Management, 29(4), 609-623. https://doi.org/10.1016/j.tourman.2008.01.005
Byrne, B.M. (2001). Multivariate applications book series. Structural equation modeling with AMOS: Basic concepts, ap-plications, and programming. Lawrence Erlbaum Associates Publishers. http://dx.doi.org/10.4324/9780203726532
Cassel, C., Hackl, P., & Westlund, A.H. (1999). Robustness of partial least-squares method for estimating latent variable quality structures. Journal of Applied Statistics, 26 (4), pp. 435-446. https://doi.org/10.1080/02664769922322
Chen, H. (2012). The influence of perceived value and trust on online buying intention. Journal of Computers, 7(7), 1655-1662.
Chin, W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides, editor, Mod-ern Methods for Business Research, pages 295-336. Lawrence Erlbaum Associates, New Jersey.
Chin, W.W., & Newsted, P.R. (1999). Structural equation modeling analysis with small samples using partial least squares. In R.H. Hoyle (Ed.). Statistical strategies for small sample research (pp. 307-341). Thousand Oaks: CA: Sage Publications.
Chiu, C.M., Wang, E.T.G., Fang, Y.H., & Huang, H.Y. (2014). Understanding customers’ repeat purchase intentions in B2C e-commerce: The roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal, 24(2), 85-114. https://doi.org/10.1111/j.1365-2575.2012.00407.x
Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008
Davis, F.D., Bagozzi, R.P., & Warshaw, P.R. (1992). Extrinsic and Intrinsic Motivation to Use Computers in the Work-place. Journal of Applied Social Psychology, 22(14), 1111-1132. https://doi.org/10.1111/j.1559-1816.1992.tb00945.x
Danks, N.P., & Ray, S. (2018). Predictions from Partial Least Squares Models. In Ali, F., Rasoolimanesh, S.M. and Co-banoglu, C. (Ed.) Applying Partial Least Squares in Tourism and Hospitality Research, Emerald Publishing Limited, pp. 35-52.
DeLone, W.H., & McLean, E.R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95. https://doi.org/10.1287/isre.3.1.60
DeLone, W.H., & McLean, E.R. (2003). The DeLone and McLean model of information systems success: A ten-year up-date. Journal of Management Information Systems, 9(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748
Farquhar, J.D., & Rowley, J. (2009). Convenience: A services perspective. Marketing Theory, 9(4), 425-438. https://doi.org/10.1177/1470593109346894
Featherman, M.S., & Pavlou, P.A. (2003). Predicting e-services adoption: A perceived risk facets perspective. Internation-al Journal of Human Computer Studies, 59(4), 451-474. https://doi.org/10.1016/S1071-5819(03)00111-3
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Fletcher, J., Fyall, A., Gilbert, D., & Wanhill, S. (2018). Tourism: Principles and Practice. Pearson.
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement er-ror. Journal of Marketing Research, 8(1), 39-50. https://doi.org/10.2307/3151312
Gefen, D., Straub, D., & Boudreau, M.-C. (2000). Structural equation modeling and regression: guidelines for research practice. Communications of the Association for Information Systems, 4(7). https://doi.org/10.17705/1CAIS.00407
Gitomer, J. (1998). Customer satisfaction is worthless, customer loyalty is priceless: How to make customers love you, keep them coming back, and tell everyone they know. Austin, TX: Bard Press
Godoe, P., & Johansen, T.S. (2012). Understanding adoption of new technologies: Technology readiness and technology acceptance as an integrated concept. Journal of European Psychology Students, 3(1), 38–52. https://doi.org/10.5334/jeps.aq
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