How to cite this paper
Tarigan, Z., Basuki, R & Siagian, H. (2020). The impact of information technology quality on electronic customer satisfaction in movie industry.International Journal of Data and Network Science, 4(3), 263-270.
Refrences
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Cabosky, J. (2016). Social media opinion sharing: beyond volume. Journal of Consumer Marketing, 33(3), 172–181, DOI 10.1108/JCM-02-2015-1323.
Carlson, J., Rahman, M., Voola, R. & Vries, N.D. (2018). Customer engagement behaviors in social media: capturing in-novation opportunities. Journal of Services Marketing, 32(1), 83–94, DOI 10.1108/JSM-02-2017-0059
Chae, H.-C., Koh, C.E., & Park, K.O. (2018). Information technology capability and firm performance: Role of industry. Information & Management, 55, 525-546, https://doi.org/10.1016/j.im.2017.10.001
Clark, M., Black, H.G., & Judson, K. (2017). Brand community integration and satisfaction with social media sites: a comparative study. Journal of Research in Interactive Marketing, 11(1), 39-55, DOI 10.1108/JRIM-07-2015-0047
Crowe, A. (2011). The social media manifesto: a comprehensive review of the impact of social media on emergency man-agement. Journal of Business Continuity & Emergency Planning, 5(1), 409-420.
Gilani, E., Salimi, D., Jouyandeh, M., Tavasoli, K., & Wong, W. (2019). A trend study on the impact of social media in decision making. International Journal of Data and Network Science, 3(3), 201-222.
Hair, J.F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V.G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121.
Halaszovich, T., & Nel, J. (2017). Customer–brand engagement and Facebook fan-page “Like”-intention. Journal of Product & Brand Management, 26(2), 120–134, DOI 10.1108/JPBM-02-2016-1102
Huang, T.-L. & Chen, Y.-M. (2014). Young audiences’ emotional experience on smartphone film: an application of dual-coding theory. Young Consumer, 15(2), 193-208, DOI 10.1108/YC-07-2013-00384.
Kim, W.G., & Park, S.A. (2017). Social media review rating versus traditional customer satisfaction Which one has more incremental predictive power in explaining hotel performance? International Journal of Contemporary Hospitality Management, 29(2), 784-802, DOI 10.1108/IJCHM-11-2015-0627
Jani, D. & Han, H. Personality, satisfaction, image, ambiance, and loyalty: Testing their relationships in the hotel indus-try. International Journal Hospitality Management, 37, 11–20.
Johnson, B.K. & Ranzini, G. (2018). Click here to look clever: Self-presentation via selective sharing of music and film on social media. Computers in Human Behavior, 82, 148-158, https://doi.org/10.1016/j.chb.2018.01.008
Lee, J., & Choi, Y. (2017). Shifting from an audience to an active public in social viewing: Focusing on the discussion network. Computers in Human Behavior, 75, 301-310, https://doi.org/10.1016/j.chb.2017.05.027
Lee, J.H., Jung, S.H., & Park, J. (2017). The role of entropy of review text sentiments on online WOM and movie box of-fice sales. Electronic Commerce Research and Applications, 22, 42–52, http://dx.doi.org/10.1016/j.elerap.2017.03.001.
Lee, N. & Seltzer, T. (2018). Vicarious interaction: the role of observed online communication in fostering organization-public relationships. Journal of Communication Management, 22(3), 262-279
Meissner, N. (2011). Forced pirates and the ethics of digital film. Journal of Information, Communication & Ethics in So-ciety, 9(3), 195-205, DOI 10.1108/14779961111167667
Muslim, A., Harun, A., Ismael, D., & Othman, B. (2020). Social media experience, attitude and behavioral intention to-wards umrah package among generation X and Y. Management Science Letters, 10(1), 1-12.
Nanda, M., Pattnaik, C., & Lu, Q. (2017). Innovation in social media strategy for movie success: a study of the Bollywood movie industry. Management Decision, 56(1), 233-251.
Nevzat, R., Amca, Y., Tanova, C., & Amca, H. (2016). Role of social media community in strengthening trust and loyalty for a university. Computers in Human Behavior, 65, 550-559.
Pansari, A. & Kumar, V. (2017). Customer engagement: the construct, antecedents, and consequences. Journal of the Academy of Marketing Science, 45(3), 294-311.
Pourkhani, A., Abdipour, K., Baher, B., & Moslehpour, M. (2019). The impact of social media in business growth and per-formance: A scientometrics analysis. International Journal of Data and Network Science, 3(3), 223-244.
Rasit, R.M., Hamjah, S.H., Tibek, S.R., Sham, F.Md., Ashaaria, M.F., Samsudina, M.A. & Ismail, A. (2015). Educating film audience through social cognitive theory reciprocal model. Procedia - Social and Behavioral Sciences, 174, 1234 – 1241.
Rauniar, R., Rawski, G., Yang, J., & Johnson, B. (2014). Technology acceptance model (TAM) and social media usage: an empirical study on Facebook. Journal of Enterprise Information Management, 27(1), 6-30.
Schmitt, B.H., Brakus, J.J., & Zarantonello, L. (2014). The current state and future of brand experience. Journal of Brand Management, 21(9), 727-733.
Sembiring, S. (2013). Internet Users in Indonesia 63 Million People", 2013, (Accessed February 15, 2020) https://kominfo.go.id/index.php/content/detail/3415/
Sutapa, I.N., Tarigan, Z.J.H., & Mochtar, J. (2017). Influence of e-standard operating procedure to auditors' e-satisfaction through it capabailities and e-audit: A case study in Petra Christian University, Surabaya, Indonesia. ICIBE 2017: Pro-ceedings of the 3rd International Conference on Industrial and Business Engineering, 69–72, https://doi.org/10.1145/3133811.3133826
Tarigan, Z.J.H., Siagian, H. & Jie, F. (2020). The role of top management commitment to enhancing the competitive ad-vantage through ERP integration and purchasing strategy. International Journal of Enterprise Information Systems, 16(1), 53-68, DOI: 10.4018/IJEIS.202001010
Tayebi, S., Manesh, S., Khalili, M., & Sadi-Nezhad, S. (2019). The role of information systems in communication through social media. International Journal of Data and Network Science, 3(3), 245-268.
Tuten, T. & Perotti, V. (2019). Lies, brands and social media. Qualitative Market Research: An International Journal, 22(1), 5-13,
VanMeter, R.A., Grisaffe, D.B., & Chonko, L.B. (2015). Of ‘likes' and 'pins': the effects of consumers' attachment to so-cial media. Journal of Interactive Marketing, 32, 72-88.
Zarei, E., & Jabbarzadeh, A. (2019). Knowledge management and social media: a scientometrics survey. International Journal of Data and Network Science, 3(4), 359-378.
Zhang, H., Lu, Y., Wang, B. & Wu, S. (2015). The impacts of technological environments and co-creation experiences on customer participation. Information & Management, 52(4), 468-482.
Cabosky, J. (2016). Social media opinion sharing: beyond volume. Journal of Consumer Marketing, 33(3), 172–181, DOI 10.1108/JCM-02-2015-1323.
Carlson, J., Rahman, M., Voola, R. & Vries, N.D. (2018). Customer engagement behaviors in social media: capturing in-novation opportunities. Journal of Services Marketing, 32(1), 83–94, DOI 10.1108/JSM-02-2017-0059
Chae, H.-C., Koh, C.E., & Park, K.O. (2018). Information technology capability and firm performance: Role of industry. Information & Management, 55, 525-546, https://doi.org/10.1016/j.im.2017.10.001
Clark, M., Black, H.G., & Judson, K. (2017). Brand community integration and satisfaction with social media sites: a comparative study. Journal of Research in Interactive Marketing, 11(1), 39-55, DOI 10.1108/JRIM-07-2015-0047
Crowe, A. (2011). The social media manifesto: a comprehensive review of the impact of social media on emergency man-agement. Journal of Business Continuity & Emergency Planning, 5(1), 409-420.
Gilani, E., Salimi, D., Jouyandeh, M., Tavasoli, K., & Wong, W. (2019). A trend study on the impact of social media in decision making. International Journal of Data and Network Science, 3(3), 201-222.
Hair, J.F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V.G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121.
Halaszovich, T., & Nel, J. (2017). Customer–brand engagement and Facebook fan-page “Like”-intention. Journal of Product & Brand Management, 26(2), 120–134, DOI 10.1108/JPBM-02-2016-1102
Huang, T.-L. & Chen, Y.-M. (2014). Young audiences’ emotional experience on smartphone film: an application of dual-coding theory. Young Consumer, 15(2), 193-208, DOI 10.1108/YC-07-2013-00384.
Kim, W.G., & Park, S.A. (2017). Social media review rating versus traditional customer satisfaction Which one has more incremental predictive power in explaining hotel performance? International Journal of Contemporary Hospitality Management, 29(2), 784-802, DOI 10.1108/IJCHM-11-2015-0627
Jani, D. & Han, H. Personality, satisfaction, image, ambiance, and loyalty: Testing their relationships in the hotel indus-try. International Journal Hospitality Management, 37, 11–20.
Johnson, B.K. & Ranzini, G. (2018). Click here to look clever: Self-presentation via selective sharing of music and film on social media. Computers in Human Behavior, 82, 148-158, https://doi.org/10.1016/j.chb.2018.01.008
Lee, J., & Choi, Y. (2017). Shifting from an audience to an active public in social viewing: Focusing on the discussion network. Computers in Human Behavior, 75, 301-310, https://doi.org/10.1016/j.chb.2017.05.027
Lee, J.H., Jung, S.H., & Park, J. (2017). The role of entropy of review text sentiments on online WOM and movie box of-fice sales. Electronic Commerce Research and Applications, 22, 42–52, http://dx.doi.org/10.1016/j.elerap.2017.03.001.
Lee, N. & Seltzer, T. (2018). Vicarious interaction: the role of observed online communication in fostering organization-public relationships. Journal of Communication Management, 22(3), 262-279
Meissner, N. (2011). Forced pirates and the ethics of digital film. Journal of Information, Communication & Ethics in So-ciety, 9(3), 195-205, DOI 10.1108/14779961111167667
Muslim, A., Harun, A., Ismael, D., & Othman, B. (2020). Social media experience, attitude and behavioral intention to-wards umrah package among generation X and Y. Management Science Letters, 10(1), 1-12.
Nanda, M., Pattnaik, C., & Lu, Q. (2017). Innovation in social media strategy for movie success: a study of the Bollywood movie industry. Management Decision, 56(1), 233-251.
Nevzat, R., Amca, Y., Tanova, C., & Amca, H. (2016). Role of social media community in strengthening trust and loyalty for a university. Computers in Human Behavior, 65, 550-559.
Pansari, A. & Kumar, V. (2017). Customer engagement: the construct, antecedents, and consequences. Journal of the Academy of Marketing Science, 45(3), 294-311.
Pourkhani, A., Abdipour, K., Baher, B., & Moslehpour, M. (2019). The impact of social media in business growth and per-formance: A scientometrics analysis. International Journal of Data and Network Science, 3(3), 223-244.
Rasit, R.M., Hamjah, S.H., Tibek, S.R., Sham, F.Md., Ashaaria, M.F., Samsudina, M.A. & Ismail, A. (2015). Educating film audience through social cognitive theory reciprocal model. Procedia - Social and Behavioral Sciences, 174, 1234 – 1241.
Rauniar, R., Rawski, G., Yang, J., & Johnson, B. (2014). Technology acceptance model (TAM) and social media usage: an empirical study on Facebook. Journal of Enterprise Information Management, 27(1), 6-30.
Schmitt, B.H., Brakus, J.J., & Zarantonello, L. (2014). The current state and future of brand experience. Journal of Brand Management, 21(9), 727-733.
Sembiring, S. (2013). Internet Users in Indonesia 63 Million People", 2013, (Accessed February 15, 2020) https://kominfo.go.id/index.php/content/detail/3415/
Sutapa, I.N., Tarigan, Z.J.H., & Mochtar, J. (2017). Influence of e-standard operating procedure to auditors' e-satisfaction through it capabailities and e-audit: A case study in Petra Christian University, Surabaya, Indonesia. ICIBE 2017: Pro-ceedings of the 3rd International Conference on Industrial and Business Engineering, 69–72, https://doi.org/10.1145/3133811.3133826
Tarigan, Z.J.H., Siagian, H. & Jie, F. (2020). The role of top management commitment to enhancing the competitive ad-vantage through ERP integration and purchasing strategy. International Journal of Enterprise Information Systems, 16(1), 53-68, DOI: 10.4018/IJEIS.202001010
Tayebi, S., Manesh, S., Khalili, M., & Sadi-Nezhad, S. (2019). The role of information systems in communication through social media. International Journal of Data and Network Science, 3(3), 245-268.
Tuten, T. & Perotti, V. (2019). Lies, brands and social media. Qualitative Market Research: An International Journal, 22(1), 5-13,
VanMeter, R.A., Grisaffe, D.B., & Chonko, L.B. (2015). Of ‘likes' and 'pins': the effects of consumers' attachment to so-cial media. Journal of Interactive Marketing, 32, 72-88.
Zarei, E., & Jabbarzadeh, A. (2019). Knowledge management and social media: a scientometrics survey. International Journal of Data and Network Science, 3(4), 359-378.
Zhang, H., Lu, Y., Wang, B. & Wu, S. (2015). The impacts of technological environments and co-creation experiences on customer participation. Information & Management, 52(4), 468-482.