How to cite this paper
Chang, C & Almaghalsah, H. (2020). Usability evaluation of e-government websites: A case study from Taiwan.International Journal of Data and Network Science, 4(2), 127-138.
Refrences
Anderson, K. V., & Henriksen, H. Z. (2005). The first leg of e-government research: domains and ap-plication areas 1998-2003. International Journal of Electronic Government Research (IJEGR), 1(4), 26-44.
Barnes, S. J., & Vidgen, R. (2004). Interactive e-government services: modelling user perceptions with eQual. Electronic Government, an International Journal, 1(2), 213-228.
Baker, D. L. (2009). Advancing e-government performance in the United States through enhanced us-ability benchmarks. Government Information Quarterly, 26(1), 82-88.
Bevan, N. (1995). Measuring usability as quality of use. Software Quality Journal, 4(2), 115-130.
Brown, M. M., & Brudney, J. L. (2004). Achieving advanced electronic government services: Oppos-ing environmental constraints. Public Performance & Management Review, 28(1), 96-113.
Bwalya, K. J. (2009). Factors affecting adoption of e‐government in Zambia. The Electronic Journal of Information Systems in Developing Countries, 38(1), 1-13.
Ciborra, C. (2005). Interpreting e-government and development efficiency, transparency or govern-ance at a distance. Information Technology & People, 18(3), 260-279.
Casaló, L., Flavián, C., & Guinalíu, M. (2008). The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process. Computers in Human Behav-ior, 24(2), 325-345.
Cairns, G., Wright, G., Bradfield, R., Van Der Heijden, K., & Burt, G. (2004). Exploring e-government futures through the application of scenario planning. Technological Forecasting and Social Change, 71(3), 217-238.
Choudrie, J., Wisal, J., & Ghinea, G. (2009). Evaluating the usability of developing countries’ e-government sites: a user perspective.
Culbertson, S. (2005). Transformed Government: Case Studies on the Impact of E-Government in Public Administration. In Practicing E-Government: A Global Perspective (pp. 110-149). IGI Global.
Eyob, E. (2004). E-government: breaking the frontiers of inefficiencies in the public sector. Electronic Government, an International Journal, 1(1), 107-114.
Gil-García, J. R. (2005, May). Exploring the success factors of state website functionality: an empiri-cal investigation. In Proceedings of the 2005 national conference on Digital government re-search (pp. 121-130).
Gil-Garcia, J. R., & Martinez-Moyano, I. J. (2007). Understanding the evolution of e-government: The influence of systems of rules on public sector dynamics. Government information quarterly, 24(2), 266-290.
Gil-García, J. R. (2006, January). Enacting state websites: A mixed method study exploring e-government success in multi-organizational settings. In Proceedings of the 39th Annual Hawaii In-ternational Conference on System Sciences (HICSS'06) (Vol. 4, pp. 76b-76b). IEEE.
Garcia, A. C. B., Maciel, C., & Pinto, F. B. (2005, August). A quality inspection method to evaluate e-government sites. In International Conference on Electronic Government (pp. 198-209). Springer, Berlin, Heidelberg.
Heeks, R. (2002). e-Government in Africa: Promise and practice. Information Polity, 7(2, 3), 97-114.
Han, S. H., Yun, M. H., Kwahk, J., & Hong, S. W. (2001). Usability of consumer electronic prod-ucts. International Journal of Industrial Ergonomics, 28(3-4), 143-151.
ISO (1998) Ergonomic requirements for office work with visual display terminals, Part 11, Guidance on Usability.
Karahoca, A., Bayraktar, E., Tatoglu, E., & Karahoca, D. (2010). Information system design for a hos-pital emergency department: A usability analysis of software prototypes. Journal of biomedical in-formatics, 43(2), 224-232.
Kappel, G., Pröll, B., Reich, S., & Retschitzegger, W. (2006). Web engineering. New York: Wiley.
Kelly, E. P., & Tastle, W. J. (2004). E-government and the judicial system: online access to case in-formation. Electronic Government, an International Journal, 1(2), 166-178.
Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: A conceptual framework. Electronic Journal of E-government, 5(1).
Lee, S., & Koubek, R. J. (2010). The effects of usability and web design attributes on user preference for e-commerce web sites. Computers in Industry, 61(4), 329-341.
Magoutas, B., & Mentzas, G. (2010). SALT: A semantic adaptive framework for monitoring citizen satisfaction from e-government services. Expert Systems with Applications, 37(6), 4292-4300.
Metaxiotis, K., & Psarras, J. (2004). E-government: new concept, big challenge, success sto-ries. Electronic Government, an International Journal, 1(2), 141-151.
Mutula, S., & Wamukoya, J. (2007). Web Information management: a cross-disciplinary textbook. Elsevier.
Nielsen, J. (2000). Designing Web Usability New Riders Publishing. Indianapolis IN USA.
Nielsen, J. (1994, June). Heuristic evaluation. In Usability inspection methods (pp. 25-62). John Wiley & Sons, Inc..
OECD (2003) OECD E-Government Studies: the e-government imperative, OECD, Paris.
O’Grady, L. (2006). Future directions for depicting credibility in health care web sites. International Journal of Medical Informatics, 75(1), 58-65.
Park, K. S., & Lim, C. H. (1999). A structured methodology for comparative evaluation of user inter-face designs using usability criteria and measures. International Journal of Industrial Ergonom-ics, 23(5-6), 379-389.
Reddick, C. G. (2009). The adoption of centralized customer service systems: A survey of local gov-ernments. Government Information Quarterly, 26(1), 219-226.
Strejcek, G., & Theil, M. (2003). Technology push, legislation pull? E-government in the European Union. Decision Support Systems, 34(3), 305-313.
Sonderegger, A., & Sauer, J. (2010). The influence of design aesthetics in usability testing: Effects on user performance and perceived usability. Applied Ergonomics, 41(3), 403-410.
Schedler, K., & Summermatter, L. (2007). Customer orientation in electronic government: Motives and effects. Government information quarterly, 24(2), 291-311.
Tambouris, E., Gorilas, S., Spanos, E., Ioannides, A., & Lopez, G. (2001, June). European cities plat-form for realising online transaction services. In Proc. of the 14th Bled E-Commerce Confer-ence (pp. 198-214).
Tolbert, C. J., & Mossberger, K. (2006). The effects of e‐government on trust and confidence in gov-ernment. Public administration review, 66(3), 354-369.
Torres, L., Pina, V., & Royo, S. (2005). E‐government and the transformation of public administra-tions in EU countries. Online Information Review.
Nielsen, M. M., & Goderdzishvili, N. (2017, September). Georgia on my mind: A study of the role of governance and cooperation in online service delivery in the Caucasus. In International Conference on Electronic Government (pp. 71-91). Springer, Cham.
UN Public Administration Programme (2010) United Nations e-government survey 2010, available at: http://www2.unpan.org/egovkb/global_reports/10report.htm.
Verdegem, P., & Verleye, G. (2009). User-centered E-Government in practice: A comprehensive model for measuring user satisfaction. Government information quarterly, 26(3), 487-497.
Iso, W. (1998). 9241-11. Ergonomic requirements for office work with visual display terminals (VDTs). The international organization for standardization, 45(9).
Wang, P. (2001, August). A survey of design guidelines for usability of web sites. In Proceedings of the 2001 Human-Computer Interaction International Conference (Vol. 1, pp. 183-187).
West, D. M. (2005). Digital government, technology and public sector performance. Princeton, NJ: Princeton University Press.
Yang, K. C. (2007). Factors influencing Internet users’ perceived credibility of news-related blogs in Taiwan. Telematics and Informatics, 24(2), 69-85.
Barnes, S. J., & Vidgen, R. (2004). Interactive e-government services: modelling user perceptions with eQual. Electronic Government, an International Journal, 1(2), 213-228.
Baker, D. L. (2009). Advancing e-government performance in the United States through enhanced us-ability benchmarks. Government Information Quarterly, 26(1), 82-88.
Bevan, N. (1995). Measuring usability as quality of use. Software Quality Journal, 4(2), 115-130.
Brown, M. M., & Brudney, J. L. (2004). Achieving advanced electronic government services: Oppos-ing environmental constraints. Public Performance & Management Review, 28(1), 96-113.
Bwalya, K. J. (2009). Factors affecting adoption of e‐government in Zambia. The Electronic Journal of Information Systems in Developing Countries, 38(1), 1-13.
Ciborra, C. (2005). Interpreting e-government and development efficiency, transparency or govern-ance at a distance. Information Technology & People, 18(3), 260-279.
Casaló, L., Flavián, C., & Guinalíu, M. (2008). The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process. Computers in Human Behav-ior, 24(2), 325-345.
Cairns, G., Wright, G., Bradfield, R., Van Der Heijden, K., & Burt, G. (2004). Exploring e-government futures through the application of scenario planning. Technological Forecasting and Social Change, 71(3), 217-238.
Choudrie, J., Wisal, J., & Ghinea, G. (2009). Evaluating the usability of developing countries’ e-government sites: a user perspective.
Culbertson, S. (2005). Transformed Government: Case Studies on the Impact of E-Government in Public Administration. In Practicing E-Government: A Global Perspective (pp. 110-149). IGI Global.
Eyob, E. (2004). E-government: breaking the frontiers of inefficiencies in the public sector. Electronic Government, an International Journal, 1(1), 107-114.
Gil-García, J. R. (2005, May). Exploring the success factors of state website functionality: an empiri-cal investigation. In Proceedings of the 2005 national conference on Digital government re-search (pp. 121-130).
Gil-Garcia, J. R., & Martinez-Moyano, I. J. (2007). Understanding the evolution of e-government: The influence of systems of rules on public sector dynamics. Government information quarterly, 24(2), 266-290.
Gil-García, J. R. (2006, January). Enacting state websites: A mixed method study exploring e-government success in multi-organizational settings. In Proceedings of the 39th Annual Hawaii In-ternational Conference on System Sciences (HICSS'06) (Vol. 4, pp. 76b-76b). IEEE.
Garcia, A. C. B., Maciel, C., & Pinto, F. B. (2005, August). A quality inspection method to evaluate e-government sites. In International Conference on Electronic Government (pp. 198-209). Springer, Berlin, Heidelberg.
Heeks, R. (2002). e-Government in Africa: Promise and practice. Information Polity, 7(2, 3), 97-114.
Han, S. H., Yun, M. H., Kwahk, J., & Hong, S. W. (2001). Usability of consumer electronic prod-ucts. International Journal of Industrial Ergonomics, 28(3-4), 143-151.
ISO (1998) Ergonomic requirements for office work with visual display terminals, Part 11, Guidance on Usability.
Karahoca, A., Bayraktar, E., Tatoglu, E., & Karahoca, D. (2010). Information system design for a hos-pital emergency department: A usability analysis of software prototypes. Journal of biomedical in-formatics, 43(2), 224-232.
Kappel, G., Pröll, B., Reich, S., & Retschitzegger, W. (2006). Web engineering. New York: Wiley.
Kelly, E. P., & Tastle, W. J. (2004). E-government and the judicial system: online access to case in-formation. Electronic Government, an International Journal, 1(2), 166-178.
Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: A conceptual framework. Electronic Journal of E-government, 5(1).
Lee, S., & Koubek, R. J. (2010). The effects of usability and web design attributes on user preference for e-commerce web sites. Computers in Industry, 61(4), 329-341.
Magoutas, B., & Mentzas, G. (2010). SALT: A semantic adaptive framework for monitoring citizen satisfaction from e-government services. Expert Systems with Applications, 37(6), 4292-4300.
Metaxiotis, K., & Psarras, J. (2004). E-government: new concept, big challenge, success sto-ries. Electronic Government, an International Journal, 1(2), 141-151.
Mutula, S., & Wamukoya, J. (2007). Web Information management: a cross-disciplinary textbook. Elsevier.
Nielsen, J. (2000). Designing Web Usability New Riders Publishing. Indianapolis IN USA.
Nielsen, J. (1994, June). Heuristic evaluation. In Usability inspection methods (pp. 25-62). John Wiley & Sons, Inc..
OECD (2003) OECD E-Government Studies: the e-government imperative, OECD, Paris.
O’Grady, L. (2006). Future directions for depicting credibility in health care web sites. International Journal of Medical Informatics, 75(1), 58-65.
Park, K. S., & Lim, C. H. (1999). A structured methodology for comparative evaluation of user inter-face designs using usability criteria and measures. International Journal of Industrial Ergonom-ics, 23(5-6), 379-389.
Reddick, C. G. (2009). The adoption of centralized customer service systems: A survey of local gov-ernments. Government Information Quarterly, 26(1), 219-226.
Strejcek, G., & Theil, M. (2003). Technology push, legislation pull? E-government in the European Union. Decision Support Systems, 34(3), 305-313.
Sonderegger, A., & Sauer, J. (2010). The influence of design aesthetics in usability testing: Effects on user performance and perceived usability. Applied Ergonomics, 41(3), 403-410.
Schedler, K., & Summermatter, L. (2007). Customer orientation in electronic government: Motives and effects. Government information quarterly, 24(2), 291-311.
Tambouris, E., Gorilas, S., Spanos, E., Ioannides, A., & Lopez, G. (2001, June). European cities plat-form for realising online transaction services. In Proc. of the 14th Bled E-Commerce Confer-ence (pp. 198-214).
Tolbert, C. J., & Mossberger, K. (2006). The effects of e‐government on trust and confidence in gov-ernment. Public administration review, 66(3), 354-369.
Torres, L., Pina, V., & Royo, S. (2005). E‐government and the transformation of public administra-tions in EU countries. Online Information Review.
Nielsen, M. M., & Goderdzishvili, N. (2017, September). Georgia on my mind: A study of the role of governance and cooperation in online service delivery in the Caucasus. In International Conference on Electronic Government (pp. 71-91). Springer, Cham.
UN Public Administration Programme (2010) United Nations e-government survey 2010, available at: http://www2.unpan.org/egovkb/global_reports/10report.htm.
Verdegem, P., & Verleye, G. (2009). User-centered E-Government in practice: A comprehensive model for measuring user satisfaction. Government information quarterly, 26(3), 487-497.
Iso, W. (1998). 9241-11. Ergonomic requirements for office work with visual display terminals (VDTs). The international organization for standardization, 45(9).
Wang, P. (2001, August). A survey of design guidelines for usability of web sites. In Proceedings of the 2001 Human-Computer Interaction International Conference (Vol. 1, pp. 183-187).
West, D. M. (2005). Digital government, technology and public sector performance. Princeton, NJ: Princeton University Press.
Yang, K. C. (2007). Factors influencing Internet users’ perceived credibility of news-related blogs in Taiwan. Telematics and Informatics, 24(2), 69-85.