This paper aimed to examine the determinants affecting students’ Grade Point Average (GPA) at the colleges of science in Prince Sattam Bin Abdul-Aziz University (PSAU). The study applied two approaches of Ordinary Least Square Method (OLS) and Quantile Regression (QR) to investigate the relationship between GPA and different factors; including secondary school rate, achievement test, gender, and department. The data were collected from the Deanship of Admissions and Registration for the academic year (2018) at PSAU. The sample size included (175) students selected from four departments. The data were analyzed using SAS and SPSS programs. The important results are: secondary school rate, achievement test, and gender were revealed to be variables that significantly impact GPA at all quantile levels. At 0.95 quantile the variable department has a significant effect on GPA. The OLS method revealed the significant effect of all four variables secondary school rate, achievement test, department, and gender on GPA. The study recommended that policy makers in higher education should think to add a new criterion for admission according to the privacy of every college or university.

The study focused on examining the social customer relationship management impacts on the customer loyalty of five-star hotels in Saudi Arabia. Customer relationship management included the dimensions of customer value, long-term partnership with the customer, customer knowledge, reliance on technology, trust, and social media communication. The study population consists of the customers of five-star hotels in Saudi Arabia. A convenience sample was taken from 500 customers, while the validly retrieved responses were 413. A quantitative approach was conducted in statistical analysis through SPSS and AMOS software. The study demonstrated that social customer relationship management dimensions are impacting the customer loyalty of five-star hotels in Saudi Arabia. Subsequently, the recommendations centered on the establishment of a complaints handling unit to speed up service, identify problems, identify the sites of deficiencies, and take the necessary and appropriate solutions to these problems.

Empowerment and experience help and support organizations in enhancing their profitability, productivity and performance. This research aimed to examine the impact of empowerment and minimum experiences on the organizational performance. Structural Equation Modeling (SEM) was applied for analysis purpose. 237 questionnaires were collected from the Saudi workers who participated in the research. The research recommended that organizations must start encouraging their managers to implement more participative leadership styles such as providing subordinates with greater opportunities to get involved in decision-making and to adapt their ideas.

This research tries to find a relationship between audit quality and audit software, impacted by the latter. In this study, multiple sentiments of audit professionals and finance executives on the relation of audit software and quality of audit in Kuwait are examined where, on the basis of agreed perspectives of professionals, it was found that audit software positively influences audit quality. This particular article tries to extend the previous works and emphasizes on the observation of audit professionals and their perspectives through a well-structured survey and semi-structured interviews. This study is to identify the distinctiveness of the audit industry in Kuwait comparing market size and available inadequate local auditors. The authors try to establish the relationship between audit quality and audit software considering the fact that acceptance of audits software will definitely give a more effective and robust audit process to cover market needs. The paper also considers the auditors’ training and experience as a moderating factor for the adoption and usage of audit software in auditing practices in Kuwait, resulting in useful insights on the effects of the adoption and use of auditing software in enhancing the quality of audit reports as well as suggesting resources for the use of technological developments in auditing practices. Thus, the study contributes to the extant literature on the dynamics for the adoption and usage of computerized systems in auditing practices to improve the quality of audit reports.

Cloud computing (CC) has been used in several industries and domains. However, the use of CC in governmental organization is still limited. The purpose of this study is to examine the CC usage among governmental organizations in Saudi Arabia. The population of this study are Information technology (IT) professionals working for governmental organizations in Saudi Arabia. Purposive sampling was used to collect the data from the respondents. The questionnaire was distributed, and 211 valid responses were collected. The analysis was conducted using Smart PLS 4.0. The findings showed that perceived usefulness (PU), perceived ease of use (PEOU), external influence, security but not privacy have significant effects on CC usage. The findings also showed that technological readiness moderated the effect of PU, external influence, and security on CC usage. Decision makers are recommended to enhance the perception of the benefit of CC and conduct more training courses to ease the usage of CC.

This study aims to define a conceptual framework for employee sustainable motivation in order to identify determinants of this phenomenon for private enterprises in Saudi Arabia. The subject seems to be critical for these enterprises currently due to the crisis caused by COVID-19. The study presents a quantitative exploratory approach to this composite concept, which aims to facilitate understanding and provide a practical tool for managers. The study reveals three possibilities for combining sustainability and motivation. Determinants of employee sustainable motivation are similar to those related to the “traditional” approach to motivation, but there are different in terms of composition and objectives. In addition to this, the intercorrelation between different factors is important to maximize employee sustainable motivation.

The aim of this study is to investigate the effect of supply chain risk management on supply chain resilience in the presence of Internet-of-Things as an intermediate variable. In other words, the study seeks to identify whether supply chain risk management completely affects supply chain resilience. Collecting data by a questionnaire from a sample composed of managers of Jordanian industrial firms, the results show that supply chain risk management has a direct and indirect effect on supply chain resilience through Internet-of-Things. These results do not support the hypothesis that supply chain risk management completely affects supply chain resilience and accepted the hypothesis that Internet-of-Things intervenes the effect of supply chain risk management on supply chain resilience. The study contributes to the literature through filling a research gap regarding the mediating role of Internet-of-Things in the relationship between supply chain risk management and supply chain resilience and contributes to the industry through instructing managers to adopt technologies such as Internet-of-Things to help their firms cope with supply chain risks.

Activity-based costing system (ABC) adopters reported different uses of the system, inconsistent amounts of benefits gained, and consequently varying levels of satisfaction with the system. This study aims to investigate the variation in the extent of use, the magnitude of benefits, and user satisfaction with the ABC. A structured questionnaire was sent to the manufacturing companies operating in Riyadh Province, Saudi Arabia. 75 responses from ABC implementers were received. The results of this study show that the degree of ABC implementation success positively influences the extent of its use, the magnitude of benefits that have been obtained, and the overall user satisfaction with the system. These findings imply that irrespective of the characteristics of the company or the features of the system, the way the companies implement ABC might determine how much benefits can be gained and to what extent the system could be used.

The purpose of this study was to investigate and examine the moderating effect of Strategic Thinking on the effect of Talent Management on Core competence. The study collected the primary data from the sample that comprise of 310 managers working in Saudi private hospitals lied in western region, using well-designed questionnaire. The study planned to learn how Talent Management, Core Competence, and Strategic Thinking can affect each other in private hospitals, which can re-veal the latent potentials of human resources that enable the hospitals to achieve competitive positions. SEM model was developed and carefully assessed. The key findings indicate that enhancing managers’ strategic thinking could result in increasing the opportunity for hospitals to achieve core competences through applying talent management practices. As a result, the relationship between Talent Management and Core competence, as well as the relationship between Strategic Thinking and Core competence, was positive. Given these relationships, it can be concluded that the strategic thinking (as a moderating variable) can have a positive effect on the relationship between talent management and core competence.

This study aims at identifying the impact of customer relationship management (CRM) on retaining customers in tourism organizations (hotels) in Al-Kharj Governorate. An analytical descriptive approach was used in this study in which a questionnaire was designed and distributed to the study sample population consisting of 200 individuals. The study reached a set of results, the most important of which are the dimensions of customers service in travel & tourism organizations (understanding and identifying the customer - developing the relationship with the customer - selecting the customer - interacting with the customer) affect the development of the relationship with their customers. The study presented a set of recommendations the most prominent of which is working to provide programs and offers presentations, to customers, which can build a strong relationship with them and enhance trust with them. There is a need to pay attention to the integrated communication programs with customers, a comprehensive study on the travel and tourism and identifying the targeted group for the services of travel & tourism organizations in the governorate.