Cultural intelligence (CQ) is a new area of research, which is considered in different areas including banking industry. In this paper, we design a questionnaire in Likert scale and measure CQ in banking industry. The proposed study of this paper distributes 53 questionnaires among 60 employees of bank Sarmyeh, which is one of the private banks in Iran. The study also distributes a standard questionnaire among them to measure the performance of the same employees. Cronbach alpha are calculated for both questionnaires as 0.8155 and 0.9421, respectively. The study calculates Pearson correlation ratio between these two items and the result indicates that there is a positive (0.41) and meaningful relationship between CQ and performance measurement. In addition, there is a positive and meaningful relationship between motivational CQ and performance measurement (0.378). However, the survey does not find any meaningful relationship between cognitive CQ, metacognitive CQ and behavioral CQ on one side and performance measurement.

Women play important role on building a sustainable family oriented society; they could also contribute to society by contributing to labor market. However, women’s personal characteristics such as educational background, years of experience, etc. could impact their future occupations. In this paper, we study the impact of various factors on women’s job status. The measurement tools for social factors of employment in this research is a questionnaire consists of 32 questions. The study measures the reflection of repliers to different social factors including social position, popularity, socialize, social manners, self-reliance, speech abilities, responsibility, etc. Data were gathered from a sample of 300 people using random sampling and analyzed using descriptive mono factor statistics, Spearman correlation, Kramer correlation coefficient, Chi-square, regression and path analysis. The validity of questionnaire is tested by using Cronbach alpha (%75). The results indicate that there are some meaningful relationships between woman’s educational level, age, residency status, socialization capability, urbanity, skill & ability and their employment. The study, however, does not find any relationship between marital status and number of children and outcome of woman’s employment.

Customer satisfaction plays an important role on the success of banking industry. A customer may switch his/her primary banking from one to another as soon as he/she is unsatisfied from the quality of services. In this paper, we study the impact of six factors on electronic banking including easy access, design, transaction speed, security, information content and customer support on customer satisfaction. The proposed study was performed in different branches located in north east of city of Tehran, Iran named Tejarat. The study selected a sample of 200 customers, designed, and distributed a questionnaire among them. The results of our survey have indicated that all six components significantly influenced on customer satisfaction. We have also investigated a linear regression between the six independent variables and customer satisfaction and using stepwise linear regression technique the most suitable regression model. The results of regression analysis have also indicated that an increase of one unit in easy access, information content and customer support will increase customer satisfaction by 0.201, 0.368 and 0.356, respectively.

In this study, we investigate whether transactional analysis (TA) training could improve social adjustment in a case study of women with spouses with drug addiction. This experimental study was performed on 40 people who were addicted to drugs and were under medication in some clinical centers in city of Esfahan, Iran. The patients were randomly divided into two groups (control and an experimental group). The experimental group was trained under transactional training for 8 one-hour sessions. Cronbach alpha was calculated as 0.89, which is well above the minimum acceptable. The results of the survey show that the means of two groups before test are close to each other. However, after TA has been accomplished, there is meaningful difference between these two groups. The result of F-value statistical test is also meaningful when the level of significance is five percent. In other word, there are some evidences to believe that transactional analysis training impacts on our surveyed people, positively.

Private schools play important role on developing economy especially in rural areas of Iran and when they operate efficiently it can also be considered as a rich source of income. During the past three decades, data envelopment analysis (DEA) has become a popular technique for measuring the relative performance of non-financial units. In this paper, we present an empirical study to measure the relative efficiency of 11 private universities located in region ten of Islamic Azad university. The proposed study of this paper assigns some points for human resources including university professor and regular employees and considers it along with assets as inputs of DEA model. We also consider the number of graduated students and operating profit as output of our proposed DEA model. The implementation of standard BCC method yields 6 efficient units and to have better results we use another DEA technique. The results of this study present some investment opportunities for management of this private university.

The purpose of this study is to explore the concept of cultural security and its practical implications in a case study of educational system. There are several definitions of culture, which describe different aspects of cultural security. In fact, cultural security tends to show various behaviors, thinking, beliefs and other people’s perspectives in a society, which represents the overall circumstances. Cultural security and its issues make it possible to have a clear image of a society or community. This paper aims to identify the important dimensions of cultural security in terms of basic components of cultural security identified in a framework. Therefore, after identifying the components, using a questionnaire, required data are gathered from the universities of the city of Ilam, Iran and they are analyzed by SPSS18.0 software and its appropriate statistical tests.

Child abuse is one of the most important issues in any society and any action to detect influencing factors could help take possible actions on its prevention. In this paper, we present an empirical study to find the impact of family income, occupation, size, age, education and drug addiction on growth of child abuse. The study uses a sample of 450 female students who were enrolled on guided schools in city of Esfahan, Iran. The study chooses 5 classes and in each school and 10 students are randomly selected. A questionnaire is designed and distributed among the sample people, which is categorized in four groups of physical, sexual, emotional and neglect child abuse. The results are analyzed using different tests including Pearson correlation test, Chi-Square, etc. to test different hypotheses. The results of our survey indicate that there are some meaningful relationships between different family characteristics including age, occupation, family size, educational background, and drug-addiction and child abuse. However, our survey does not provide any evidence to believe there is any relationship between home status and child abuse risk.

During the past few years, stock exchange investors confront numerous problems in terms of legal, environmental issues, etc. In this paper, we present an empirical study to detect important issues as barriers for investment in Tehran Stock Exchange. The study has categorized the issues into two groups of real world and legal issues. Since there are different issues involved as major barriers, the study uses analytical hierarchy process to rank them. The study extracts 18 important factors, which influence investors’ participation in Tehran Stock Exchange and using Borda method, prioritize them. The results of the survey indicate that in terms of real issues, Increase in quality of firms Financial Statement is number one priority followed by Increase stock exchange and agents’ proficiency and electronic equipment, Unchangeable investment market rules and bounding organization managers to flow them and Strict supervision on agents’ activities. In terms of legal issues, good supervision of provisions to force firms to reveal information correctly and restrict their secret bargaining is the most important factor followed by Using indirect investment guideline instead of direct investment, Increase in quality of firms’ Financial Statement and Investors’ training toward their rights.

Service quality plays an important role in service industries such as banks, insurance firms, etc. The purpose of this paper is to investigate level of service quality in private banking industry in Iran. The proposed model of this paper uses SERVQUAL tool for measuring service quality and population of this study includes customers of three private banks in Tehran. Results show that except efficiency, other variables of SERVQUAL obtained suitable level mean in this study. As a result, with the development of electronic commerce, internet banking has become an alternative for developing, operating and offering bank services.

During the past few years, there have been tremendous works on detecting the relationship between banks performance and the number of seats on board of directors. Board of directors of banks is responsible for shareholders ownership’s interest. In this study, governance and ownership characteristics affecting risk appetite on some private banks listed in Tehran Stock Exchange is studied. The study investigates 12 private banks for a period 2005-2011 based on the implementation of some regression analysis using panel data. The results indicate that the effect of five major shareholders on risk-taking is positive and significant. The effect of institutional ownership on risk-taking is negative and significant. Effects of other variables, including the percentage of ownership concentration, return on assets and the logarithm of cash from operations (CFO) on risk-taking of the private banks are not significant. The effects of board size, reliance on debt and log of assets on risk-taking are significantly negative among private banks in Iran. These results indicate that shareholders that are institutional investors play a key role in monitoring managers.