In the beginning of the fourth industrial revolution, competition in acquiring and retaining best talents in concert with talents’ unfamiliarity of what they will face and obtain in the course of working at a company are two major problems. It is essential for a company to make its employees satisfied and pleased with their jobs. These very satisfaction and pleasure are hoped to serve as a key for motivating employees to perform and contribute their best for the company. Numerous research studies have proven the positive effect of work well-being on job performance, but the findings came with inconsistencies and controversies. This fact has caused reluctance in a good many companies to invest in their employees’ work well-being. A survey of 509 millennial employees in the Indonesian startup digital industry was conducted in this research. The results show that employee’s work well-being had a significant, positive effect on job performance. Theoretically, this research has contributed in responding to inconsistencies in literature. It is hoped that this research will also offer practical contribution to individual employees as well as human resources department and increase company executives’ confidence in making organization-related strategic decisions to attain sustainable performance. Finally, we propose a number of intervention suggestions for performance improvement through work well-being.

This paper performs an investigation on Organizational Citizenship Behavior (OCB) head of the biMBA-AIUEO unit in DKI Jakarta Province, which is a franchise brand of kindergarten schools in Jakarta. The purpose of the research, is to know and analyze: the direct influence of Organizational Justice on OCB unit head biMBA-AIUEO; the direct influence of Work Involvement on OCB; the direct influence of Organizational Justice on the Work Involvement, and the indirect effect of Organizational Justice on OCB head of the biM-BA-AIUEO unit, with Work Involvement as mediation. The study used 140 samples of head of the biMBA-AIUEO unit in DKI Jakarta Province, and collected data by distributing questionnaires. The research uses quantitative methods and data processing using the path analysis. The results of this study prove that Organi-zational Justice had a positive and significant direct effect on OCB. Organizational Justice that are treated well can be perceived positively for employees to increase their OCB. Research results from work involvement have positive and significant effects on OCB. Even, Work Involvement has the most influence on OCB. This confirms that, high work involvement will also increase their OCB. Likewise, the results of the organization justice have a positive effect on work involvement. This reflects, that employees who are treated fairly by the organization will feel happy and can be a stimulus for them to be more actively involved in work. Whereas Organizational Justice has a positive and significant indirect effect on OCB through the mediation of Work Involvement. Employees who are treated fairly will feel happy, so they can stimulate themselves actively involved in work. This condition then, inspires and stimulates subordinates willing to do extra work that reflects OCB.

This empirical study aims to identify the effects of different factors influencing on customer satisfaction, such as perceived quality or perceived value in a case study in chemical industry. Understanding the effects of such variables helps us manage customers properly, balancing between perceived quality and perceived value. The research design is a quantitative method and employs Structural Equation Method (SEM) to ensure the correlation between constructs. The method results confirm that perceived value contributes a stronger influence on customer satisfaction than perceived quality does. Chemical market tends to put perceived value as a priority as long as the product quality meets the standard parameter. Perceived quality is reflected more by service while there is less point of differentiation on tangible product. The paper may limit the generalization of the findings, hence the replication in other industries are encouraged.

The intense competition in the airline industry urges adjustment to service quality and pricing. Alterations to service quality and price may lead to service degeneration and price unfairness, which will affect customer satisfaction and trust. The objective of this investigation was to figure out the role of service quality and price fairness in improving customer satisfaction and building customer trust in the airline industry in Indonesia. Questionnaire responses were collected from 300 randomly enrolled passengers at Halim Perdana Kusuma Airport Indonesia. This research took a verification approach by the Structural Equation Modeling (SEM) technique. The results indicate that service quality, price fairness, and customer satisfaction played an important role in building customer trust. Customers’ positive experiences, optimum service quality, and price fairness perception enabled the airline company to be closer to them and build their trust. Satisfaction was proven to mediate the relationship of service quality and price fairness to customer trust.

The purpose of this study is to analyze the effect of emotional intelligence, experience of social experience, previous entrepreneurial experience, environmental support toward social entrepreneurial intention with mediating role of social entrepreneurial self-efficacy. Research sample consisted of 125 students who has some social experience and entrepreneurship from various universities in Semarang. The data carried out in 2019 and analyzed with a Structural Equation Modeling (SEM) using AMOS v 21. The results show that emotional intelligence, social activities, previous entrepreneurial experience were significantly and positively associated with social entrepreneurial, self-efficacy and social entrepreneurial intention. Social entrepreneurial self-efficacy significantly and positively influenced on social entrepreneurial intention. However, the effects of environmental support on social entrepreneurial intention was insignificant. The significant mediating role of student’s social entrepreneurial self-efficacy in developing social entrepreneurial intention showed significant contribution of social cognitive theory and career development theory to realize student’s social entrepreneurial intention. University and government are requested to give more attention in developing social entrepre-neurship in order to have more social entrepreneur graduated from universities.

This study aims to analyze the role of organizational citizenship behavior (OCB) and work satisfaction to me-diate the effect of spiritual leadership of employee performance at Bank BRI shariah Malang. There were 154 employees working at Bank BRI Shariah Malang and all were selected as sample for performing the survey. Data was collected directly from respondents using questionnaires and the study is explanatory research type. The analysis used was Partial Least Square. The research results show that Spiritual leadership did not directly influence on employee performance, OCB mediated the effect of spiritual leadership on employee perfor-mance, and job satisfaction mediated the effect of spiritual leadership on employee performance.

The competition in the business world, including banking, is getting tighter. For that, every bank must think of the right strategy to win the competition. One important strategy for winning competition is to prioritize customer satisfaction which is determined by the quality of banking services offered to customers. This study aims to analyze and process proposals for improvement in service quality in terms of using internet banking services based on the Quality Function Deployment (QFD) method through the preparation of the House of Quality (HoQ). The study was conducted on 120 internet banking users at the BRI Balikpapan Branch Office in East Kalimantan. From the results of the analysis, it is known that there are 11 indicators of bank internet banking service quality that must be improved as the first priority and 4 indicators as the second priority. Based on the results of data processing using QFD through the preparation of HoQ, it is known that there are 6 priority improvements that must be made by the bank. From the results of this study, it can be seen strategies for improving internet banking services to improve the quality of internet banking services at the BRI Balikpapan Branch Office, namely the added of new online chat features, perform server maintenance, carry out enrolment of new internet banking features, evaluate the process speed of each application feature, conduct regular website feature evaluations every quarter and perform network repair.

This paper gives insight about the association between market orientation, entrepreneur orientation, learning orientation, technological orientation and access to finance, and SME’s performance in Indonesia. The study provides a clear understanding about the relationships among SME’s performance in Indonesia and market orientation, entrepreneur orientation, learning orientation, technological orientation, and what mediating role financial access plays in this relationship. The study broached that it is apparently essential to identify the strategic variables which may reflect the aforementioned management activities or processes, such as marketing, innovativeness, risk taking, technology and learning culture, which SMEs use and that probably influence their performance. The study is among the pioneering studies on the issues related to the market orientation, entrepreneur orientation, learning orientation, technological orientation, and access to finance in Indonesia. The study uses SEM-PLS as statistical tool to answer the research questions raised in this study and research objectives envisaged in the current study. The findings of the current study have provided support to with the hypothesized results. The study has argued that to deal with the current external opportunities and menaces, new knowledge and skills for improving their existing and future performances must be provided for the organizations. The study will be helpful for policymakers and researchers in examining the link between market orientation, entrepreneur orientation, learning orientation, technological orientation, and access to finance in Indonesia performance of SMEs in Indonesia.

The number of types of wire welding that circulate on the market and the development of welding technology, especially related to current welding, create a lack of information related to the quality of welding results for several types of materials. This can cause the strength of the welding connection to not be maximized. Therefore, this study aims to optimize the use of three types of wire welding and three current welding on the strength of the welding connection in two types of material testing using the response surface methodology. Box-Behnken, coupled with the RSM and the desirability function, was used to optimize the strength of the welding connection of the wire types (RD-46, LB-52, and RB-26), and current welding (100, 130, and 160 A) against two types of material testing (IWF-150 and ASTM-A517-G70). The strength of the welding connection observed in response included the tensile strength, Charpy impact-absorbed energy, hardness values in the welding metal and the hardness values in the main metal. Optimization of the strength of the welding connection in this study recommends the application of wire types RB-26, current welding of 100 A, and ASTM-A517-G70 material testing with the highest desirability value of 71.6%. Optimization of tensile strength, Charpy impact-absorbed energy, hardness values in welding metal, and hardness values in main metal by applying this parameter are 575.64 MPa, 110.69 J, 216.75 (HV10) and 126.6 (HV10), respectively. The results proved that an appropriate welding connection strength could be achieved using wire welding types and current welding in material testing.

The beam-column joints are designed to have sufficient capacity under earthquake loads. This requirement needs design details of reinforcement that fulfill the seismic criteria and adequate compaction of concrete. Using Self Compacting Concrete (SCC) material can solve the difficulty of compacting conventional concrete due to the close reinforcement distance. This study aimed to analyze the behavior of the Exterior Beam-column Joints (EBJ) using SCC as materials with a variation of shear reinforcements to withstand cyclic lateral loads. The analysis was carried out using the ANSYS software and the Finite Element Method. The analysis included hysteresis curves, stress contours, ductility, stiffness, and structural strength. The performance of an EBJ without shear reinforcement (EBJ-S1 model) was compared to other EBJs using horizontal (EBJ-S2 model) and diagonal (EBJ-S3 model) shear reinforcements in the joint zones. The results showed that horizontal and diagonal shear reinforcement in the joint zones affected the performance of the EBJs in resisting cyclic lateral loads as the representative of earthquake loads. The EBJ without shear reinforcement could withstand compressive stresses of 3.33 to 17.22 MPa, while both EBJs using horizontal and diagonal shear reinforcement achieved the same compressive stresses range of 3.33 to 20 MPa. The EBJ with diagonal reinforcement performed a wider compressive area of stress contour than the EBJ of horizontal reinforcement. The EBJ-S3 model achieved the highest ductility value of 4.733 with diagonal shear reinforcements because it achieved the highest ultimate displacement of the other EBJ models.