Growing Science » Authors » Arup Kumar Baksi
Authors: Arup Kumar Baksi, Tapan Kumar Panda
Keywords: Perceived destination brand image, Multisensory, Relationship-branding, Post-travel behaviour, Intervening
Journal: MSL | Year: 2018 | Volume: 8 | Issue: 11 | Views: 1559 | Reviews: 0
Authors: Arup Kumar Baksi
DOI: 10.5267/j.msl.2015.12.001
Keywords: Behavioural-pattern, Cognition, Destination-bonding, Hybrid, Instagram, Visitors
Journal: MSL | Year: 2016 | Volume: 6 | Issue: 1 | Views: 2753 | Reviews: 0
Authors: Arup Kumar Baksi
Keywords: Destination, Loyalty, Quality, Service, Tourist- satisfaction, Tourist-relationship-management
Journal: DSL | Year: 2014 | Volume: 3 | Issue: 2 | Views: 3123 | Reviews: 0
Authors: Arup Kumar Baksi
DOI: 10.5267/j.msl.2012.10.022
Keywords: Service quality, Automation, Bank, Customer-relationship-management, loyalty, Nomological, Switch
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 1 | Views: 2593 | Reviews: 0
Authors: Arup Kumar Baksi
DOI: 10.5267/j.msl.2012.02.013
Keywords: Automated service quality, CRM, Structural equation model, Bank, ICT, Behavioural consequence
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 4 | Views: 1894 | Reviews: 0
Authors: Arup Kumar Baksi, Bivraj Bhusan Parida
DOI: 10.5267/j.msl.2011.06.014
Keywords: Service quality, Switch, Relationship, Customer relationship management
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 4 | Views: 2873 | Reviews: 0
Authors: Arup Kumar Baksi
Keywords: Atmospherics, CRM, Emotion, Retail, Shopping behaviour
Journal: USCM | Year: 2013 | Volume: 1 | Issue: 3 | Views: 4873 | Reviews: 0
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