Total quality management (TQM) is a method of managing a bank. TQM, which is considered as a critical instrument, directs the strategy of developing work and increasing performance in order to generate profits through quality services and products. Therefore, this study aimed to examine the function of TQM in improving customer relations in Jordanian Islamic banks. Primary data was gathered by surveying 163 workers of Jordanian Islamic banks. A questionnaire was employed as the data-gathering technique. To do the descriptive statistical analysis, SPSS version 25 was employed. The findings show that there is a statistical association between Jordanian Islamic banks' TQM, which includes customer satisfaction, strategic planning, continuous improvement, and relationships with customers.

This research aims to analyze the effect of supply chain organizational and supply agility on the performance of supply chain performance through the mediation role of the supply chain strategy in the retail industry. Retail business design creates novelty, it is very important for manufacturers to stay focused on producing goods. The presence of a retail shop will make it easier for consumers to get the goods and services they want. The research sample includes 180 companies or respondents. The results indicate that the supply chain strategy had no significant effect on the supply chain operational performance, while the other hypotheses were stated to be significant, and the supply chain strategy as a mediator had a positive and significant effect on the supply chain operations performance of retail shops. The research includes discovering that supply chain strategy bridges organizational supply chains and supplier agility performance in retail outlets. The research will directly contribute to the growing literature on innovation in supply chain management implementation of retail shops in Indonesia and other countries.

The effect of information security on the e-supply chain attracted attention to investigate its relationship with the mediating role of supply chain risk in the logistics and distribution industry in the United Arab Emirates (UAE). The proposed research explored the mediating effect of supply chain risk in the logistics and distribution industry, providing unique insights for future research, literature, and targeted sectors. A descriptive, causal and analytical design with quantitative research technique was applied to the proposed research model. A sample of 301 respondents from the managerial departments of 176 logistics and distribution companies in Dubai and Abu Dhabi was used to assess the research variables. The findings revealed that the impact of information systems was positively associated with the e-supply chain, while the indirect impact of supply chain risk significantly positively impacted the e-supply chain. The research is limited to assessing the supply chain risk as an intermediary. For future research, exploring the SC risk prevention strategies' impact on the E-supply chain is recommended. Research findings are anticipated to assist communities of practice in making better information security decisions in the context of e-supply chain by clearly implementing information security policies internally and externally to enhance e-supply chain performance and SC risk management.

Effective supply chain management (SCM) has become a potentially valuable way to secure competitive advantage and improve organizational performance because competition is no longer between organizations but between supply chains. This study examines the relationship between the influence of SCM practices on competitive advantage and organizational performance. The data for this study were collected from 165 employees in one of the SMEs in the Halal Agroindustry in Indonesia. Survey data were analyzed using partial least squares structural equation modeling (PLS-SEM). The results suggest that higher levels of SCM practices can lead to increased competitive advantage and improved organizational performance. Also, competitive advantage can have a direct positive impact on organizational performance. This study also confirms the mediating effect of competitive advantage on the relationship between SCM practices and organizational performance.

The importance of environmentally friendly issues related to manufacturing industry activities in Makassar City is currently a special concern. Green supply chain management integrates supply chain management with environmental management, so it is important to reduce environmental impacts. This study aims to determine the antecedents of green supply chain collaborative innovation on the performance of Small and Medium Enterprises in the Tourism Sector. Data was collected by distributing questionnaires. The unit of research analysis is Small and Medium Enterprises in the Tourism Sector in West Java. Respondents who were used as samples were 311 respondents. The analytical method used in testing the hypothesis is Partial Least Square (PLS). The results show: green supply chain management has a positive and significant effect on the performance of Small and Medium Enterprises in the Tourism Sector in West Java, green supply chain management mediates the effect of green innovation and transformational leadership on the performance of Small and Medium Enterprises in the Tourism Sector.

Cloud computing (CC) has been used in several industries and domains. However, the use of CC in governmental organization is still limited. The purpose of this study is to examine the CC usage among governmental organizations in Saudi Arabia. The population of this study are Information technology (IT) professionals working for governmental organizations in Saudi Arabia. Purposive sampling was used to collect the data from the respondents. The questionnaire was distributed, and 211 valid responses were collected. The analysis was conducted using Smart PLS 4.0. The findings showed that perceived usefulness (PU), perceived ease of use (PEOU), external influence, security but not privacy have significant effects on CC usage. The findings also showed that technological readiness moderated the effect of PU, external influence, and security on CC usage. Decision makers are recommended to enhance the perception of the benefit of CC and conduct more training courses to ease the usage of CC.

The aim of this study is to investigate the effect of supply chain risk management on supply chain resilience in the presence of Internet-of-Things as an intermediate variable. In other words, the study seeks to identify whether supply chain risk management completely affects supply chain resilience. Collecting data by a questionnaire from a sample composed of managers of Jordanian industrial firms, the results show that supply chain risk management has a direct and indirect effect on supply chain resilience through Internet-of-Things. These results do not support the hypothesis that supply chain risk management completely affects supply chain resilience and accepted the hypothesis that Internet-of-Things intervenes the effect of supply chain risk management on supply chain resilience. The study contributes to the literature through filling a research gap regarding the mediating role of Internet-of-Things in the relationship between supply chain risk management and supply chain resilience and contributes to the industry through instructing managers to adopt technologies such as Internet-of-Things to help their firms cope with supply chain risks.

This paper examines the impact of cyber resilience and supply chain (SC) robustness on supply chain performance in the UAE chemical industry. No prevailing empirical evidence makes this research unique and beneficial to the literature and future research related to cyber resilience in the chemical industry. Moreover, this research is a contemporary contribution to the research of the UAE chemical industry. The study applies a quantitative approach with causal, exploratory and analytical design. The magnitude of the industry is emphasized by choosing cluster sampling techniques. Data is collected from chemical manufacturing companies located in Abu Dhabi, UAE. A valid sample of 303 participants is used for data analysis. A positive direct impact with a significant level of cyber resilience and SC robustness on supply chain performance is found. Current hypothetical model assessment in one industry limits the research findings. It is recommended that other industries be investigated through longitudinal research. A system of diverse detection and defense mechanisms is required. For the chemical industry, an effective cyber security plan would strengthen resilience against cyberattacks and improve SC performance.

Each company will make every effort to improve productivity, efficiency, fast, easy service, and continue to create various new innovations to stay ahead and survive in the market. In addition to productivity and efficiency that need to be improved, companies must also understand and know what consumers need. This study aims to determine and explain the effect of information sharing and innovation in Supply Chain Management partially on company performance. Data was collected by distributing questionnaires. The unit of research analysis is the tourism sector SMEs in Bogor, West Java, Indonesia. Respondents who were used as samples were 210 people. The analytical method used in testing the hypothesis is Structural Equation Modeling (SEM) using Partial Least Square (PLS). This research has succeeded in proving the existence of mediation of information sharing and significant innovation in the relationship between supply chain management and performance.

The green economy with Islamic perspective is the primary discussion point in this study since it is seen as a potential solution to the current economic and environmental concerns. This study aims to analyze the Sustainability Performance of a nickel mine in North Maluku using Islamic economic perspective. A total of 80 mining workers in North Maluku were respondents in the study who were selected using the convenience sampling method. The results of data processing using structural equation modeling show that five of the six proposed hypotheses are empirically proven, the findings in this study indicate that the Sustainability Performance of nickel mining companies in North Maluku can be achieved through the practice of Green Human Resource Management which forms Health, Safety, Environmental Culture, and Green Supply Chain Management practices. The managerial implication of the findings in this study is that mining companies in North Maluku pay attention to recruitment supervision, training, and impose a system of rewards and punishments for workers related to safe work behavior and environmental preservation. In addition, the company also reports holding regular meetings with workers to socialize company policies related to work safety and environmental preservation. Finally, a license to carry out ISO certification to support the implementation of a supply chain that is environmentally sound and to have and carry out environmental program audits and support environmental-related regulations.