There is a need in the community which is realized by volunteering the community to pay some costs to get the quality education offered, also supported by government regulations that encourage the existence of international schools in each region, as well as the influence of globalization. The existence of these international standard schools using Cambridge or International Baccalaureate curriculum has brought big changes in managing schools as an educational institution. Education management is a necessity for schools today to be able to manage schools that focus on customer desires and satisfaction, without overriding the main values in education. Therefore, Structural Equation Modelling (SEM) is employed to spot the arena of this study; Customer Expectation and Customer Perceived Quality mediated by Customer Perceived Value will affect customer satisfaction. The model is expected to provide the model for education institutions how to manage customer satisfaction in-line with delivering quality education.

3D printers and robots (3DPR) are new technologies that may disrupt traditional supply chains.The location of the manufacturing place can be moved toward more customer side in the supply chain, which brings both agility and the ability of customization.The impact is yet to be examined quantitatively. In this paper we study the location of 3DPR in the supply chain. We present and compare three models of supply chains: Traditional supply chain; 3DPR at warehouse; 3DPR at shop. The semodels are compared by the equipment installation cost, the production cost,and inventory cost for safety-stock. The study presents a practical case study motivated from a real-world apparel company, discusses the three models under various parameter settings, comparing the obtained total cost and discovers the advantages and disadvantages.

The purpose of this study is to identify the types of halal food supply risks, types of mitigation strategies for the upstream supply chain and to examine the relationship between halal supply risk and mitigation strategy efforts using the lens of the agency theory. Exploratory factor analysis (EFA) is used to validate the variables of the study and regression is performed to analyze the relationship of halal food supply risk and mitigation strategy. It is identified that halal food supply risk (agency uncertainties) consists of quality risk, delivery risk, and price/cost risk. The mitigation strategy efforts consist of behavior-based management, buffer-based management, and traceability-based management. Results indicate that halal food supply risk significantly increase mitigation strategy efforts of firms. However, price & cost risk does not significantly increase behavior-based management. Practical implications include suggesting the firms to invest more in buffer-oriented so as to mitigate the agency uncertainties.

This paper presents the results of an empirical study on the relationship between service recovery quality, customer satisfaction and loyalty in Vietnam’s e-retailing. Structural Equation Modelling (SEM) is applied to analyze the data collected from experienced customers in online shopping in Vietnam from November 2018 to March 2019. The results of statistical analysis indicate that interactive fairness, outcome fairness, procedural fairness significantly impact on customer satisfaction which then increases customer loyalty. This study suggests that customer’s ability to locate and interact with technical support on a website and how a company treats the customer would significantly decide satisfaction and loyalty from customer. E-retailers in developing economies should consider service recovery process as the opportunity to gain customers’ purchase intentions.

In this paper, free vibrations of the tapered shear deformable column are studied. The column is clamped at the bottom and is free or hinged or clamped at the top. The column has a tapered cross-section, square and circular, under the condition of constant volume. The axial compressive load is acted to the top. The differential equations of such column were derived, in which the effects of the rotary inertia and shear deformation were included. For computing natural frequencies with mode shapes, the differential equations were solved numerically. The effects of column parameters of the frequencies and mode shapes were performed, and its results were extensively discussed.

This study examines the impact of entrepreneurial orientation (EO) dimensions on the apparel industry's export performance. EO considers as innovativeness, proactiveness, and risk-taking dimensions. The determinants of export performance are firms' financial, strategic, and satisfaction levels of performance. A cross-sectional survey is carried out by providing a questionnaire to high-level managers and owners of the MLEs. Primary data of 339 treated by partial least squares (PLS-SEM) technique examines EO dimensions' impact on export performance. The findings of this study revealed that innovativeness and proactiveness positively and significantly impact export performance. However, risk-taking dimension does not affect export performance.

This work focusses on the crack growth behaviour of the compact tension specimen under mixed-mode loading, and numerical investigation using ANSYS Mechanical APDL 19.2 extended finite element software with different loading angles. The fatigue life is predicted under constant amplitude fatigue loading using the Paris’ law. The predicted values of the fatigue life in the present study provide consistency with the experimental and numerical results. In addition, the study showed that the direction of crack growth follows the same literature trend of experimental results. According to the results of the crack growth path, there is no effect of changing the geometries thicknesses on the crack growth trajectory. Its only effect is the resistance to higher plastic deformation which decreases as the thickness increases.

Research continues on supply chain management for environmentally friendly business products in supporting business continuity with strategic management in RBV theory. This study is accomplished through the health protocols and support government discourse during the COVID-19 period with a business strategy of learning, knowledge, entrepreneurship in implementing business change methods effectively and efficiently. The purpose of the study is to increase consumer satisfaction through entrepreneurial orientation, organizational learning, online marketing capabilities to get market needs and products that consumers accept and to build business strategies in resource-based business activities. The results show that entrepreneurial orientation and organizational learning significantly increased marketing capabilities and significantly increased customer satisfaction during the weak economy. Apart from that, organizational learning also significantly increases customer satisfaction. The Body Shop is a product made from environmentally friendly raw materials in a professional manner in the best processing, packaging and delivery to maintain relationships with consumers. The quantitative research method uses SPSS 23.0 and SEM AMOS 23.0 from distributing questionnaires to 100 consumers in Central Kalimantan and 100 consumers in South Kalimantan. The implication of this research is aimed at body shop companies that have outlets in Central and South Kalimantan in order to utilize technology to build business relationships and maintain consumer confidence in body shop products.

This work is a contribution to the study of the rigidity of rotational friction welding of cylindrical specimens made on a parallel lathe. We performed welding of three combinations of parts: steel / steel, aluminium / aluminium and steel / aluminium according to three numbers of rotations of the spindle (900, 1250 and 1800 rpm). To control the rigidity and quality of these assemblies, tensile tests are used followed by ultrasonic testing to ensure that the tips are welded and that there are no internal defects. Hardness profile of the welded zone according to the welding parameters was obtained. Metallographic observations have detected the profile of the various zones welded and affected thermally. The results of the mechanical tests showed that a rotation speed of 1250 rpm can produce a very good weld, with other parameters kept constant.

Environmental issues are most important among the current global concerns, and business activities are seen as a cause of significant threat to the environment due to environmentally non-friendly practices by various industries that cause pollution. However, the implementation of green supply chain management (GSCM) practices in developing countries like Pakistan is still inconclusive. The purpose of this paper is to investigate the impact of GSCM dimensions on economic, environmental, and social performance. The five dimensions covered in this research are green purchasing, green manufacturing and remanufacturing, environmental education, internal environmental management, and investment recovery. A survey questionnaire was prepared that consists of green practices as well as a performance indicator. Factor analysis maximum likelihood method was used to examine the survey data of Pakistani organizations. The results of this study indicate that GSCM practices have a positive impact on environmental, economic, and social performance. This research shows organizations are aware of improving their performance while adopting green supply chain practices.