Web based and/or existing e-commerce have changed the traditional view of CRM to the eCRM. Recent studies on eCRM has investigated success factors of e-CRM in different contexts and fields. This paper aims to investigate the effect of customer satisfaction, customer trust and commitment, customer profitability on eCRM in Saudi Arab. This study was designed quantitative cross-sectional questionnaire survey. This quantitative study used questionnaire survey design and 319 respondents were taken into account for analysis procedure. Structural Equation Modelling was applied and SmartPLS tools was used to test the hypotheses. Customer satisfaction, customer profitability, trust and commitment have shown to have positive significant effects on eCRM. Empirical evidence of this study confirmed that from the customer point of view customers satisfaction, customer profitability, customer trust and commitment were the strong predictors of successful eCRM.

The study aims to explore supply chain innovation in retail trading of Small and Medium Enterprises (SMEs) in different regions of Abu Dhabi by considering the contribution of supply chain integration, supply chain orientation, and competition capability, along with the mediating role of intelligent information systems. Online questionnaires were used to collect the relevant information from managerial employees at target firms. A total of 357 responses were considered suitable for the purpose of the study. All the constructs were internally and externally estimated to be reliable and valid based on factor loading values, Cronbach’s alpha, composite reliability, average variance extracted, and discriminant validity. Supply chain integration, orientation, and competition capability were considered as the key contributors to supply chain innovation. However, in the case of supply chain orientation towards intelligent information systems and of intelligent information systems towards supply chain innovation, the association was weak. Intelligent information systems had a weak relationship with competition capability, supply chain integration, orientation, and innovation. The results have real-world implications for management and policymakers of retail trade SMEs in Abu Dhabi. Using the results and conclusions, upper management can shape corporate policy to improve supply chain integration, supply chain orientation, and competition capability, resulting in supply chain innovation in retail trading SMEs.

This study aims to explore the role of personal value and broaden knowledge of perceive value and performance in business-to-business markets. A sample of 189 distributors was surveyed to test the theoretical model. The study focuses on paint and coating industries. Data was analyzed with partial least squares structural equation modeling (PLS-SEM) method. The hypothesized relationship that personal value drives information sharing, logistic performance, information support, and product quality, which is based on existing literature in channel behavior and relationship marketing, did not fit well with our data. Some drivers did not have significant effect on distributors’ perceived value. Finally, the distributors’s perceived value is a determinant of business performance. The paper also systematically addresses the antecedents of customer perceived value and performance from the perspective of distributors. The results of this study suggest that manufacturers should invest more effort in personal value with their key distributors to enhance the value of the relationships with those distributors. The managerial implications of the findings are considered, and the limitations along with future research directions in B2B channel relationship are discussed.

This research examines mediation supplier integration on relationship between market orientation and company performance, the effect of market orientation on performance, the effect of market orientation on supply chain integration, and the effect of supply chain integration on company performance. The variables used in this study are market orientation, as an exogenous variable, company performance as an endogenous variable, and supply chain integration as an intervening variable. This research uses quantitative methods with descriptive research and causal research. Data from the 3 variables were analyzed using Structural Equation Model (SEM) in SmartPLS Software version 3.0.m3. The number of samples used in this study were 70 respondents. The results show that market orientation had a significant and significant effect on company performance. The results of this study provide very important implications for the role of management to maintain supply chain integration in the relationship between market orientation and company performance.

This study aims to obtain an overview of hedonic shopping value, a description of behavioral intention, and the magnitude of the influence of hedonic shopping value on behavioral intention with supply chain analysis. The design of this study was cross sectional using a descriptive and verification type approach; namely by exposing the related variables to test the relationship or influence which then formed conclusions. The object of research that is the dependent variable is behavioral intention and hedonic shopping value. The population in this study were members of the Adidas Community 3Foil.id in Indonesia. The method used is probability sampling with a sample size of 218 respondents with characteristics that respondents must be Members of Adidas Community 3Foil.id, at least 18 years old, and have shopped at least more than once on Adidas products and intend to buy back. The data analysis technique used is structural equation modeling (SEM). The findings of this study show that the existence of hedonic shopping value and behavioral intention is in a fairly good category. Moreover, hedonic shopping value has a significant influence on behavioral intention. The findings managerially imply that companies stimulate the hedonic motivation of 3Foil.id Adidas Community Members in Indonesia, because hedonic shopping values affect customer satisfaction and consumer behavioral intention in supply chain perspective, especially for multinational companies.

This study explains the role of institutional performance and new product development (NPD) value chain strategies to enhance entrepreneurial competitive advantage. The analysis was based on survey data on 125 entrepreneurial households, taken using the multi-stage random sampling technique in Central Java and Yogyakarta. The path analysis model is used to explain the role and strategy used quantitatively. It was supplemented by a value chain analysis (VCA) model based on a supply chain management (MSC) approach in a more classical, linear, complex, and descriptive sub-sector analysis. The results show that the NPD factors significantly contribute to increasing the entrepreneurial competitive advantage. Furthermore, the NPD value chain strategy, apart from benefiting managers, provides employment opportunities and new markets to the community holistically. Its chain strategy changes the role and atmosphere of people's lives more humane.

Digital development transformation and rapid dissemination of technological innovations, has let various e-retailers site make an advanced investment to get the benefit of the latest business opportunity for building innovations. Thus, this study identifies the main effect of perceived e-retailers websites innovativeness on supply chain performance, functional competences, perceived self-congruence, customer hope, perceived service advantages, word of mouth behavior, and hedonic value. Data used in this study were collected from banking customers who own a visa card that allows them excute an online payment and the sample was tested on the analysis model using (SEM-PLS) tool. The results of the study support that e-retailers' website innovativeness was positively associated with the constructs of each innovation factor. The given analyses supervise practitioners for better management of e-retailers website innovation implementation along with the supply chain performance.

The objective of this paper is to assess the impact of transactional leadership on supply chain quality management and performance in tourism and travel enterprises in Vietnam. The analysis results were conducted on 298 typical tourism and travel enterprises in Vietnam in 2019. The testing results of the hypotheses show that transactional leadership had a positive impact on supply chain quality management and performance. At the same time, supply chain quality management did not play any full mediate role in the relationship between transactional leadership and performance. However, the qualification level had a statistically significant moderate role in the relationship between transactional leadership and performance. With the more highly qualified leaders, the more transactional leadership is applied, the higher the business performance for tourism and travel enterprises in Vietnam.

The objective of this research was to evaluate the impact of the product element and logistics service quality on the customer experience within construction industries. A questionnaire was developed for data collection based on the gap analysis identified in the literature review. The questionnaire was administered face-to-face to customers associated with the construction industry. A structural model was created and the data were analysed by Structural Equation Modelling using IBM SPSS-AMOS Statistics for Windows version 21. Two aspects of product specialization and four aspects of customer experience were identified as key constructs for customer satisfaction. Product specialization was dependent on product marketing and product attributes. Customer experience was dependent on reputation, confidence, information and expertise. The analysis showed that product specialization and customer experience were major contributors to customer satisfaction. Recommendations using these findings were made for participating construction companies to restructure their business strategies to offer better services vital to customer satisfaction and better business.

The objective of this study is to empirically evaluate the associations of information technology, supply chain management, and logistic capability with a competitive advantage of some Saudi Arabia industry during the year of 2020 using Resource-based Theory. Using the information from a self-administered survey with an ultimate sample of 118 respondents, the outcome of Multiple Regression indicates a significant positive correlations of information technology, supply chain management, and logistics capabilities strategies with a competitive advantage. The outcome of this study should be applied by the company’s top management to improve their supply chain management within strategic plans, as a result, increase the magnitude of their competitive advantage and financial performance.