The growth of digital technologies has changed the way of doing financial transactions. Even though the transaction value for financial technology in 2018 grew by 24%, the financial inclusion rate in Indonesia is still low, with 64% unbanked. The aim of the study was to analyze the factors of the growing digital technology that influence customer decisions in choosing financial technology services using customer knowledge as the intervening variable. The growing digital technology is measured using social networking, regulatory services, and financial service facilities variables. The sample of this research focused on the microsegment customers located in Java Island. Statistical data are analyzed using Algorithm PLS. Results show that customer decision in choosing financial technology services was strongly influenced by customer knowledge. Customer knowledge was formed from information gathered from the social network, the formal assurance by the government, the financial service facilities, and financial inclusivity. The study recommends a need to educate, promote, and provide adequate information to increase familiarity and literacy rate with regard to financial technology. The study also recommends an urgent clear government regulation to protect the interests of customers and industries.

The purpose of this research is to investigate the status and the evolution of the scientific studies for the effect of social networks on big data and usage of big data for modeling the social net-works users’ behavior. This paper presents a comprehensive review of the studies associated with big data in social media. The study uses Scopus database as a primary search engine and covers 2000 of highly cited articles over the period 2012-2019. The records are statistically analyzed and categorized in terms of different criteria. The findings show that researches have grown exponentially since 2014 and the trend has continued at relatively stable rates. Based on the survey, decision support systems is the keyword which has carried the highest densities followed by heuristics methods. Among the most cited articles, papers published by researchers in United States have received the highest citations (7548), followed by United Kingdom (588) and China with 543 citations. Thematic analysis shows that the subject nearly maintained an important and well-developed research field and for better results we can merge our research with “big data analytics” and “twitter” that are important topics in this field but not developed well.

The purpose of this research is to investigate the status and the evolution of the scientific studies on the effect of social networks on e-commerce. The study seeks to address the status of a set of scientific productions of researchers in the world indexed in Scopus based on scientometrics indicators. In total, 1926 articles were found and the collected data were analyzed using quantitative and qualitative indicators of scientometrics with bibliometrix R software package. The findings show that researches have grown exponentially since 2009 and the trend has continued at relatively stable rates. Thematic analysis shows that the subject had a significant but not well-developed research field. There is a high rate of cooperation with a rich research network among institutions in United States, European and Asian countries. Studies also show that research interest in this area is prevalent in developed countries. In addition, the lack of funds and complex analytical tools may be due to lack of studies in developing countries, especially in Africa. The study of the global trend of research through scientometrics helps managers and researchers in identifying countries and institutions with the greatest potential for scientific production, which allows them to develop their professions.