Growing Science » Tags cloud » Social CRM
Authors: Muhammad Turki Alshurideh, Barween Al Kurdi, Ahmad AlHamad, Samer Hamadneh, Haitham M. Alzoubi, Alaa Ahmad
DOI: 10.5267/j.uscm.2022.9.015
Keywords: CRM, Social CRM, SCRM, Customer happiness, Customer retention, Email, FAQs, Calling center, Feedback, Social media, Telecommunication firm
Journal: USCM | Year: 2023 | Volume: 11 | Issue: 1 | Views: 5688 | Reviews: 0
Authors: Jassim Ahmad Al-Gasawneh, Khalid N. AlZubi, Nawras M. Nusairat, Abdullah Matar Al-Adamat, Marhana Mohamed Anuar, Rad Almestrihi, Bader Ayed Al Qaied
DOI: 10.5267/j.ijdns.2021.7.006
Keywords: CRM Performance, Social CRM, Marketing Performance, Hotels
Journal: IJDS | Year: 2021 | Volume: 5 | Issue: 4 | Views: 1588 | Reviews: 0
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