Investigating the Customer Satisfaction Measurement (CSM) plays an important role in determining the range of customer needs and expectations resulting from delivered products or received services. In this research, a novel approach is proposed for measuring the customer’s satisfaction measurement. Due to ambiguity and lack of information related to evaluation criteria, in the proposed model, the customer feedbacks are considered as linguistic terms and due to the dominance of non –linear relations on behaviors and judgments of human, the result is obtained using a Fuzzy Neural Network. In continuation, roles of the fuzzy inference system for customer’s satisfaction are defined and determined for different conditions of customer’s judgments. Applicability of the proposed model has been successfully implemented through a case study for investigating the customer’s satisfaction on the basis of both qualitative and quantitative inputs.

The aim of this study is to correlate work piece material hardness with surface roughness in prediction studies. The proposed model is for prediction of surface roughness of tool steel materials of hardness 55 HRC to 62 HRC (±2 HRC). The machining experiments are performed under various cutting conditions using work piece of different hardness. The surface roughness of these specimens is measured. The result showed that the influence of work piece material hardness on surface finish is significant for cutting speed and feed in CNC end milling operation. It is also observed that the surface roughness prediction accuracy of Adaptive neuro fuzzy inference system using triangular membership function is better than Gaussian, bell shape membership function and regression analysis. Surface roughness prediction accuracy with material hardness as input parameter is 97.61%.

Mining is one of the most important sectors in most countries. It produces raw material for other sectors such as industry, agriculture, etc. Therefore, governments always seek the solutions to prevent or at least reduce the risk of mining industry to minimize the waste of time and resource. One of the most popular risk in mining industry that should be clearly assessed is supply chain. There is a variety of methods to evaluate and classify risks. Fuzzy set is one of the most appropriate methods to categorize and evaluate risks, because this method is able to take into account the uncertainty involved in the process of risk assessment. In this article, fuzzy inference system is applied to evaluate and assess the supply chain risk of the Iranian mining industry. This research shows that the proposed model had a high accuracy and efficiency for assessing the risk of mining industry.