Significant changes have occurred in the business world, with one of the most notable being the transformation of technology into digitalization. An example of this digitalization in the logistics sector is the implementation of electronic delivery orders (E-DO), aimed at enhancing convenience and efficiency in logistics activities. The objective of this research was to analyze the extent of influence that electronic delivery orders, logistics digitalization, and logistics service quality exerted on import document activities at Semarang port. Additionally, this study aimed to examine the role of logistics service quality as a mediating variable in the relationship between E-DO and logistics digitalization concerning import document activities. The research employed quantitative research methods, with a sample of 173 individuals selected through random sampling techniques, primarily comprising employees working in the logistics operations division and the export and import documentation division of shipping companies located in Semarang port. Data were collected through a questionnaire utilizing a Likert scale ranging from 1 to 7. Subsequently, the data were analyzed using SmartPLS 4 software to determine the relationships between variables. The findings of this research revealed that Electronic Delivery Orders (E-DO) had a significant influence on the quality of logistics services, although E-DO did not significantly impact import document activities. Furthermore, logistics digitalization was found to significantly enhance the quality of logistics services but did not exert a noteworthy influence on import document activities. The quality of logistics services was identified as having a significant effect on import document activities. Additionally, logistics service quality was recognized as a mediating factor in the relationship between electronic delivery orders and logistics digitalization concerning import document activities, with a substantial influence.

The research aimed to know the impact of electronic delivery orders and logistics digitalization on the import document activities mediated by logistics service quality in the national shipping lines, especially the members of Regional Container Lines. Several logistics companies in Indonesia have now begun to utilize digital technology supported by the national logistics ecosystem platform to advance logistics activities, to assist logistics processes in all sectors, including the industrial sector. Shipping, especially by sea shipping. One of the research problems, among others, is that the TSJ/T3 terminal still uses manual delivery orders. The research used the path analysis method and Sobel test with a random sample of 102 PT Bhum Mulia Prima customers. The result of the study showed that electronic delivery orders and logistics digitalization partially contribute to the import document activities through logistics service quality. Furthermore, logistics service quality as the intervening variable strengthened the contribution of an electronic delivery order to the import document activities. Testing is also needed by comparing digital systems between the shipping companies that still do not use manual documents and those that have used online processes in import activities.