During the past two decades, there has been growing trend in Iranian banking industry due to change in banking regulations. Private sector has grown rapidly and there have been several new banks on the market, which has created very competitive market. Therefore, customer loyalty is the key factor for running a successful banking business and customer relationship management (CRM) appears to be important for the success in this industry. The primary objective of this paper is to investigate the relationship between CRM and customer loyalty in one of the oldest Iranian banks named Bank Melli Iran. The proposed study prepares a questionnaire in Likert scale and distributes it among some regular customers of this bank. The preliminary results of this survey have indicated that consumer’s gender, age and educational background had no meaningful impact on quality of services. In other words, people with different personal characteristics expect the same quality of services from banking industry and there is a positive and meaningful relationship between quality of services and customer loyalty.
6371. 
A model of customer loyalty in the retail banking market Pages 95-100
Download PDF
Authors: Hadi Hajiyan, Ali Akbar Aminbeidokhti, Hadi Hemmatian
Keywords: Customer loyalty, Banking industry, Quality of services
Abstract:
Journal: AC | Year: 2017 | Volume: 3 | Issue: 2 | Views: 2822 | Reviews: 0
6372.
Sustainability of maize supply chains: The role of supplier development in the form of command farming in Mazowe district, Zimbabwe Pages 97-106
Download PDF
Authors: Felix Chari, Julliah Mukonyo, Cawe Novukela, Lidion Sibanda, Tichakunda Valentine Chabata
DOI: 10.5267/j.jfs.2022.12.001
Keywords: Command Agriculture, Farmers, Sustainability, Supply Chain, Agriculture
Abstract:
The world is increasingly witnessing food insecurity and deteriorating individual and global livelihoods. This study sought to assess the effectiveness of contract farming in the form of command farming in achieving sustainability of maize supply chain in Zimbabwe. A descriptive approach was adopted where a sample of 35 agricultural experts were randomly selected to respond to questionnaires. The researchers also relied on interviews with farmers, the results of which were triangulated with quantitative data to improve the dependability of results. The study shows a positive and significant relationship between command farming and sustainability of the maize supply chain in Mazowe district of Zimbabwe. The study, therefore, recommends the government to invest more in command agriculture to improve productivity and sustainability in the maize sector. It further recommends investment in joint contract farming with agricultural firms and government to improve farming business to sustain the country’s agricultural sector.
Journal: JFS | Year: 2023 | Volume: 3 | Issue: 2 | Views: 1165 | Reviews: 0
6373.
Analyzing the required infrastructures in creating the architecture of Business Intelligence in Mellat Bank Pages 97-102
Download PDF
Authors: Fatemeh Khani, Maliheh Mirzakhani, Seyyed Hamid Hosseini
DOI: 10.5267/j.uscm.2015.1.002
Keywords: BI Indices, Evaluation, The Business Intelligence (BI)
Abstract:
The essence of moving the organizations and companies toward the implementation of the Business Intelligence (BI) in the current competitive and complex atmosphere is not unfamiliar for any manager. By online analytic processing, the Business Intelligence analyzes the business data and creates a suitable context for making accurate and smart decisions. Neither as a product nor as a system but as the architecture and a new approach, the Business Intelligence has contained a set of analytic and applied programs. Since the managers have to identify the required infrastructures in creating the mentioned architecture before any applicable measures, the probable failures must be also considered and then solved by the managers. This study has been carried out in the Mellat Bank, meanwhile, the infrastructures for creating the BI has been identified and evaluated and subsequently, the findings has been discussed as well.
Journal: USCM | Year: 2015 | Volume: 3 | Issue: 2 | Views: 1581 | Reviews: 0
6374.
Mesoporous SBA-15 nanoparticles: An efficient and eco-friendly Catalyst for one-pot synthesis of 3, 4-dihydropyrimidin-2(1H)-ones under solvent-free conditions Pages 97-102
Download PDF
Authors: Yaghoub Sarrafi, Farzane Pazokie, Seyed Naser Azizi, Kamal Alimohammadi, Ebrahim Mehrasbi, Elham Chiani
Keywords: 3- 4-dihydropyrimidin-2(1H)-ones, Biginelli condensation mesoporous, Heterogeneous catalysis
Abstract:
A simple and efficient procedure for the synthesis of 3, 4-dihydropyrimidin-2(1H)-ones under solvent-free condition using non-toxic and mild acid mesoporous SBA-15 nanoparticles as a catalyst has been investigated. This method has the advantages of the excellent yield, short reaction time, environmentally friendly conditions and simple experimental procedure.
Journal: CCL | Year: 2014 | Volume: 3 | Issue: 2 | Views: 3034 | Reviews: 0
6375.
Trade credit and bank loan in period of financial crisis: Evidence from Tunisian exporting companies Pages 101-106
Download PDF
Authors: Meryem Bellouma
Keywords: Trade credit, Financial constraints, Tunisian exporting companies
Abstract:
This paper examines the relationship between trade credit and bank loan during the financial crisis using annual data on Tunisian exporting companies over the period 2005- 2011. Results based on 2SLS regression have shown that trade credit and bank credit were simultaneously determined and maintained a complementary effect before 2008 financial crisis. On the other side, the substitution effect has been detected between the two sources of short term financing during 2008 financial crisis. Finally, companies rely more on bank loan after the financial crisis because bankers are able to cover financial need of their customers.
Journal: AC | Year: 2013 | Volume: 3 | Issue: 2 | Views: 1879 | Reviews: 0
6376.
Optimization and prediction of sintering process parameters for magnetic abrasives preparation using response surface methodology Pages 103-108
Download PDF
Authors: Mukesh Kumar, Sehijpal Singh, Harnam Singh Farwaha
DOI: 10.5267/j.ijdns.2018.12.005
Keywords: Magnetic Abrasive Finishing, Percentage Improvement in Surface Finish, Magnetic Strength
Abstract:
Magnetic abrasives are important parts of Magnetic Assisted Abrasive Finishing (MAF). Magnetic abrasives are prepared by many processes, but sintering is the one of the best processes to prepare magnetic abrasives. The objective of this paper is to optimize the sintering process parameters. To do that, Response Surface Methodology (RSM) is used for the optimization of process parameters, Abrasive concentration in ferromagnetic particles (AC)%, Compacting Pressure (CP) N/mm2 and Sintering Time(ST)min. To check the performance of magnetic abrasives Percentage Improvement in Surface finish (PISF) is considered as a response variable. Optimization and prediction are executed through RSM and Central Composite Design (CCD) is used to conduct the experiments. The optimized values of process parameters obtained are AC (19.29%), ST (15min) and CP (6.9 N/mm2) and also predicted values for the response variable are obtained.
Journal: IJDS | Year: 2019 | Volume: 3 | Issue: 2 | Views: 1210 | Reviews: 0
6377.
Prediction of J-Integral dependence to residual stress and crack depth on NACA 0012-34 using FE and ANN Pages 103-110
Download PDF
Authors: A.R. Hosseinzadeh, Mh. Karimi
Keywords: ANN, Crack, Finite element, J-Integral, Residual stress
Abstract:
This paper presents an approach of linking finite element method with artificial neural network to predict J-Integral parameter in desirable airfoil condition. Finite Element (FE) and Artificial Neural Network (ANN) have been employed for the purpose. In other words, a prediction of finite element results has been done using ANN. Ultimately results of two methods have been compared for different cases. Wing fracture is a well-known problem of the planes which depends on various parameters. The J-integral is a vital parameter in evaluations of structure fracture phenomena. On the other hand residual stresses play an influential role in fracture formation. In the current work, effect of residual stresses and crack depth on J-Integral has been investigated in a standard NACA0012-34 airfoil. As will be seen, residual stresses and crack depth influence J-Integral values. It also will be shown that predictions of ANN method are in a good agreement with those obtained by finite element method.
Journal: ESM | Year: 2015 | Volume: 3 | Issue: 2 | Views: 1731 | Reviews: 0
6378.
Investigating factors on commercializing ideas: Empirical study on SMEs in food industry Pages 103-110
Download PDF
Authors: Mostafa Dastour, Abdollah Naami
DOI: 10.5267/j.uscm.2015.1.001
Keywords: Commercializing idea, Food industry, Innovation, SMEs
Abstract:
This paper presents an empirical study to investigate different factors for commercializing ideas in food industry. The study uses structural equation modeling, by designing a questionnaire in Likert scale, and distributes it among 218 randomly selected experts in food industry in city of Tehran, Iran. Cronbach alpha has been calculated as 0.864, which is well above the acceptable level. The study uses structural equation modeling as well as some descriptive tests to examine the hypotheses of the survey. The results confirm that management of ideas, the feasibility of the ideas, market research and advocacy strategies influence the most on commercializing ideas in food industry.
Journal: USCM | Year: 2015 | Volume: 3 | Issue: 2 | Views: 1645 | Reviews: 0
6379.
Synthesis and characterization of labile ylide of 1-(p-tolyl)-2-(tri-p-tolylphosphoranylidene)ethanone and its related complexes with mercury(II) halides Pages 103-108
Download PDF
Authors: Alireza Dadrass, Shahla Ebrahimnezhad, Mahsa Pourmirza, Ahmad Poursattar Marjani
Keywords: Ambidentate ligand, Carbonyl stabilized phosphorus ylide, Keto ylides, Mercury(II) halide complexes, Tri-p-tolylphosphine
Abstract:
The novel ?-phosphorus labile ylide of 1-(p-tolyl)-2-(tri-p-tolylphosphoranylidene)ethanone (PTTPPY) is prepared by the reaction of 2-bromo-1-(p-tolyl)ethanone with tri-p-tolylphosphine in chloroform as solvent. The complexes of the type [HgX2(p-tolyl)3PCHCOC6H4CH3)] (X = Cl, Br and I) are prepared by the reaction of title ylide with mercury(II) halides in good yields, using methanol as solvent. The final products were characterized by IR, 1H, 13C, 31P NMR spectroscopic methods and microanalysis.
Journal: CCL | Year: 2014 | Volume: 3 | Issue: 2 | Views: 3708 | Reviews: 0
6380.
Genetic algorithm to optimize two-echelon inventory control system for perishable goods in terms of active packaging Pages 103-114
Download PDF
Authors: Narges Khanlarzade, Babak Yousefi Yegane, Isa Nakhai
DOI: 10.5267/j.ijiec.2011.10.001
Keywords: Genetic algorithm, Supply chain, System active packaging, Two-echelon inventory control
Abstract:
This paper considers an inventory control policy for a two-echelon inventory control system with one supplier-one buyer. We consider the case of deteriorating items which lead to shortage in supply chain. Therefore, it is necessary to decrease the deterioration rate by adding some specification to the packaging of these items that is known as active packaging. Although this packaging can reduce the deteriorating rate of products, but may be increases the cost of both supplier and buyer. Because of the complexity of the mathematical model, a genetic algorithm has been developed to determine the best policy of this inventory control system.
Journal: IJIEC | Year: 2012 | Volume: 3 | Issue: 2 | Views: 5628 | Reviews: 0