Drug addiction has become serious problem among many developing countries. Many young people become addicted to different toxicated materials and, as a result, they cannot contribute to their society. They lose any employment opportunity, cannot continue their education and lose their healthcare. In this paper, we present an empirical study to measure emotional intelligence among different groups of people who were addicted to drugs. The study distributes a questionnaire among three groups consists of 117 questions and 15 scales. The first group of the survey is under community-based treatment, the second group includes the people who are members of a community with unknown identification and the third group covers outpatient patient who receive medication. The results of our survey indicate the level of emotional intelligence among the first group of our study is much more than the other groups.

The purpose of this paper is to evaluate the relationship between employees’ of East Azarbaijan Melli bank (zone 10) self-esteem and pertinacity. For this reason, employee’s self-esteem was arranged in two dimensions, which are consistency solidity, emotional inconsistency and pertinacity. The questionnaire is based on Kobasa theory including three sides including commitment, control and defiance. There are two basic and three subsidiary theories. Employee of East Azarbaijan Melli bank (zone 10) is statistical society of this research, which includes 80 people. Reference to restricted volume of statistical society, total statistical society is concerned as under evaluation society. The tool of data gathering is two questionnaires, which are Aizenc’s self-esteem questionnaire and Kobasa’s pertinacity standard questionnaire, which are delivered for evaluating society after perpetuity and justifiability determination. The descriptive statistical methods are used for collected questionnaires analyze. Thus, the descriptive statistical method was used to summarize, to categorize and to interpret statistical data’s. In addition, statistical tests such as Pearson and Freidman’s coherency R are used to test the hypothesis of research. The results indicate that there is a meaningful relationship between self-esteem and pertinacity and its sides on employees of East Azarbaijan Melli bank (zone 10). They present maximum relationship between self-esteem and pertinacity control and minimum relationship between pertinacity commitment dimensions.

E-learning has recently attracted many people specially those who cannot attend traditional educational programs for different reasons such as busy schedule, long distance, etc. There is also a growing interest among many public universities to develop such programs in addition to their regular business activities. The primary question is to know how much a program cost and what is the most important factors affecting the cost of e-learning. In this paper, we present an empirical study the measure the effects of different items on the cost of e-learning programs. The proposed study of this paper gathers the necessary cost components of three governmental universities located in city of Tehran/Iran. We choose ten different cost items for our analysis and using some statistical test determine the most important ones. The preliminary study of this paper indicates that seven cost items play essential role on determining the cost of e-learning, which includes utilities, internet connection and network, employee payment, software & licensing, payments of instructors and their assistants, hardware equipments and other overhead expenditures. This could help us determine the precise cost of e-learning using activity cost method.

In the current competitive environment, managers have been making attempts to convert organizations under their supervision into competitive and responsive through creating capability of timely delivery of quality products and services. In line with this, maintenance as a system plays an important role in achieving these goals. The maintenance strategy selection is a kind of multiple criteria decision-making (MCDM) problem, which requires considering a large number of complex factors as multiple evaluation criteria. A robust MCDM method should consider the interactions among criteria. The analytic network process (ANP) is a relatively new MCDM method, which can deal with all kinds of interactions systematically. Moreover, the Decision Making Trial and Evaluation Laboratory (DEMATEL) not only can convert the relations between cause and effect of criteria into a visual structural model, but also can be used as a way to handle the inner dependences within a set of criteria. Hence, this paper proposes an effective solution based on a combined ANP and DEMATEL approach to help vehicle companies that need to evaluate and select maintenance strategies.

Intellectual capital is the main property of any organization in knowledge-based economics. Knowledge is the fundamental principle of intellectual capital. Hence, it is the core of organizational capabilities. The aim of this study is to survey the relationship between dimensions of intellectual capital and knowledge creation in the headquarters of National Gas Corporation of Iran in the year 2010. The research method is descriptive – survey and follows practical objective. The research population consists of the formal staffs of the Corporation (managers, senior staff and other staff). We selected 261 people from the population randomly. We also used a reliable and valid questionnaire to gather data. We also used informative factor analysis to examine goodness of the model and we used SEM by Lisrel to confirm or reject the hypothesis in this study. The results show that all dimensions of intellectual capital have a significant impact on dimensions of knowledge creation, except for the effects of structural capital on knowledge combination as well as relational capital on knowledge internalization.

Today, with ever-increasing competition in global economic conditions, the necessity of effective implementation of strategy map has become an inevitable and necessary. The strategy map represents a general and structured framework for strategic objectives and plays an important role in forming competitive advantages for organizations. It is important to find important factors influencing strategy map and prioritize them based on suitable factors. In this paper, we propose an integration of BSC and Fuzzy DEMATEL technique to rank different items influencing strategy of a production plan. The proposed technique is implemented for real-world case study of glass production.

The world trade has tremendous growth in marine transportation. This paper studies yard crane scheduling problem between different blocks in container terminal. Its purpose is to minimize total travel time of cranes between blocks and total delayed workload in blocks at different periods. In this way the problem is formulated as a mixed integer programming (MIP) model. The block pairs between which yard cranes will be transferred, during the various periods, is determined by this model. Afterwards the model is coded in LINGO software, which benefits from branch and bound algorithm to solve. Computational results determine the yard cranes movement sequence among blocks to achieve minimum total travel time for cranes and minimum total delayed workload in blocks at different planning periods. Also the results show capability and adequacy of the developed model.

Aggressive behavior has many bad effects on people & apos; s health care and lifestyle and any attempt to find the main issues influencing aggressive behavior among young students could help setup appropriate programs to control and possibly reduce aggressive attitudes. The proposed study of this paper performs an empirical study to find out the relationship between aggressive behavior and other important factors such as gender, age, etc. The survey uses a well-known questionnaire introduced by Buss and Perry (The aggression questionnaire, Journal of Personality and Social Psychology, 63, 452-459, 1992). The survey distributes 500 questionnaire consists of different questions based on Likert scale among 250 female and 250 male students. The questionnaire consists of various questions including anger, physical aggression, verbal aggression and hostility. The results indicate that while there is no meaningful difference between aggression attitudes of female and male students (with p-value & LT; 0.001), the aggressive attitudes increases among older male students but this aggressive reduces among female students as they get older.

The present research purpose is applying a compose method from DEA and AHP for removing this technique deficiency on assessing. For this reason, a compose method on basis of unsubjective double comparisons matrix has been used. At research process, after specifying the input and output variables and also a proper model for DEA, computational research method are dismounted at two stages: At the first stage, DEA model, is dismounted for two-by –two of items (branches), regardless to other items. At the second stage, double items comparisons matrix is provided from first stage results, that is performed total rating by resolving a unit – level AHP model. For this purpose, for dismounting this technique, we have attempted to assess rivet producer units efficiency, at one of the greatest industrial units in Iran. Results indicate unit number 3 with efficiency amount 0.12622 has allocated the highest rate to own and unit number 1 and 2 with efficiency 0.12404 has allocated the least rates to own.

Earth subsidence has been one of the important issues jeopardizing environment and there are many studies, which blame shortage of underground water resources for having uplift and subsidence. However, many argue such conclusion and believe that earth subsidence has been studied in the past without considering the changes in the hill over a long period. In this study, we use SAR interferometry study to investigate earth subsidence in dessert areas of Esfahan, Yazd and Ardakan, located in central part of Iran. The results indicate that there are more important issues affecting subsidence such as the uplift in the hills located the desert area. The results of the survey based on SAR interferometry reveals that subsidence occurs with the uplift in the adjacent hills, simultaneously called Soft isostasy in geomorphology. In other words, the subsidence is more associated with the movement of the surface of the desert to reach equilibrium than shortage of underground water resources. There is an equilibrium line between the uplift and subsidence where is changes of the surface tends to zero.