Railway transportation (RT) plays a crucial role and it is an inseparable part of one country’s main traffic network. However, due to the advantages of aviation industry and other modes of transportation, the share of RT of total traffic volume gradually decreases and RT enterprises are facing various difficulties. Customer satisfaction is one of the essential factors for the survival of any business organization. In order to accordingly offer products and services, RT companies must understand their customers and find out to what extent the consumer is sat-isfied with their offered services and products. The objective of this study is to evaluate the effect of each factor on the passengers’ satisfaction and freight owners for RT service in Vietnam’s context. The study utilizes 7Ps marketing mix (Product, Price, Place, Promotion, People, Process and Physical evidence) to analyze the customer satisfaction level. The collected data are analyzed through the multiple regression method by the use of SPSS software to understand the relationship of marketing mix elements and consumers’ satisfaction. The study finding helps us guide the RT operators on their marketing strategy formulation. Customers will benefit through enhanced knowledge regarding both core and augmented products associated with RT services. It is also expected that this work can be used as a reference material for RT managers to enhance competitiveness.

The purpose of this study is to empirically examine the effects of compassion experienced by small-to-medium enterprise (SME) employees on affective commitment through authenticity and positive emotion. This study was conducted with 200 employees working at SMEs located in South Korea. The results show that the relationships between compassion and authenticity, between authenticity and positive emotion, between positive emotion and affective commit-ment, and between compassion and affective commitment were significant. In addition, the relationship between compassion and affective commitment was significantly double-mediated by authenticity and positive emotion. The results provide a meaningful implication that SME employees would build authenticity and positive emotions by experiencing compassion and that those who build authenticity and positive emotions would enhance their affective commitment.

This study examines the direct influence of Islamic job satisfaction and organizational commitment on the intention to leave, and the direct influence of Islamic job satisfaction on or-ganizational commitment. It also investigates the mediation of organizational commitment in the relationship between Islamic job satisfaction and intention to leave. The study examines the moderating impact of the Islamic work ethic on the influence of Islamic job satisfaction and organizational commitment on intention to leave. This study is explanatory research and used Smart Partial Least Square (SmartPLS) Version 3.2.6. The sample for the study included 164 employees in Islamic banks in North Maluku Province, Indonesia. The results of the empirical research indicate that Islamic job satisfaction had a direct positive and significant influ-ence on organizational commitment. Islamic job satisfaction has a direct negative and significant influence on intention to leave. Organizational commitment has a direct negative and significant influence on intention to leave. Organizational commitment also mediates the re-lationship between Islamic job satisfaction and intention to leave. Furthermore, these research results reveal that the Islamic work ethic cannot moderate the effect of Islamic job satisfaction on the level of intention to leave. Conversely, the Islamic work ethic may moderate the influence of organizational commitment on intention to leave. Implications, limitations and future research are discussed.

This paper uses econometrics models to estimate factors affecting the offshore fishing households’ incomes in the Southern Central Coast of Vietnam. We estimate two basic models: one with total income as the dependent variable and the other with per capita income as the dependent variable. Since heteroscedasticity is in present, the study employs Ordinary Least Squares (OLS) estimations with Robust Standard Errors (OLSR). The models are further divided into a model with intercept dummies and the one with slope dummies. The estimation results for the intercept dummies indicate that fishing technology, number of days per trip, type of fishery, the residential characteristics, household size, number of dependents, captains' experience, fishing ground, consumer market, and the role of officers for fishing stimulation are the main factors having significant impacts on fishing household’s income. Surprisingly, ship capacity, income diversification, career passion, householder’s educational background, and consumer market have no significant impact on fishing household’s income. The results for the intercept and slope dummies, both, indicate that the Southern areas enjoy more benefits than the Northern areas in terms of income and utilizing the stimulation policies. The empirical results allow us to suggest some policy recommendations for central and provincial government aiming at improving offshore fishing household’s income in the Southern Central Coast of Vietnam.

This paper measures the effect of disclosure quality of integrated business reports on the predictive power of accounting information and firms’ value in the Egyptian Stock Market. In order to achieve the research objectives, the research relies on content analysis approach in examining the annual reports of the companies listed in the Egyptian Stock Exchange from 2015 to 2018. The study depends on measuring the independent variable i.e. disclosure quality of the integrated business reports on building up a disclosure index consisting of 45 items in 8 groups equally weighted, whereas; dependent variables which represents the predictive power of accounting information measured by adopting three different methodologies; namely Accounting Conservatism, Share Prices, and Discretionary Accruals. Concerning to firm value, the study uses Tobin’s Q model to measure the relationship between the quality disclosure of the integrated business reports and the firm value. The results indicate that the quality disclosure of integrated business report leads to increase accounting conservatism and share prices, whereas the statistics analysis reports a negative effect towards discretionary accruals indicating that the quality disclosure of integrated business report leads to decrease in discretionary accruals.

The purpose of this study is to analyse the effects of (1) quintuple helix on small and medium enterprises (SMEs) performance; (2) ability of SMEs on SMEs performance; (3) quintuple helix on ability of SMEs; (4) innovation on SMEs performance and (5) innovation on ability of SMEs. The analysis uses quantitative analysis, as a descriptive analysis as well as inferential statistics. Respondents are taken from the population of the craft subsector of creative industries, governments, academicians, media-based and culture-based public, in addition to natural environments of society in creative industrial cluster cities in Spain (50 samples) and Indonesia (50 samples). The results of the study identify the significant influence of: (1) quintuple helix on SMEs performance; (2) ability on SMEs performance; and (5) innovation on ability of SMEs. On the other hand, they show the non-significant influence of (3) quintuple helix on ability of SMEs and (4) innovation on SMEs performance in craft cluster creative industry in Indonesia. Regarding the craft creative industry in Spain, the results show the significant influence of (2) ability of SMEs on SMEs performance, (3) quintuple helix on ability of SMEs; (4) innovation on SMEs performance and (5) innovation on ability of SMEs, but the non-significant influence of (1) quintuple helix on SMEs performance. The comparative study results show that the relationship of (2) ability of SMEs on SMEs performance, (5) innovation on ability of SMEs, both in Indonesia and Spain, were significant. On the other hand, there are some significant relationship of (3) quintuple helix on ability of SMEs and (4) innovation on SMEs performance in Spain but such relationships do not exist in Indonesia. Moreover, while the effect of (1) quintuple helix on SMEs performance is significant in Indonesia, it is not significant in Spain. Furthermore, the mediation function shows the inverted result on indirect relationship of quintuple helix on SMEs performance through ability of SMEs in Indonesia, but full mediation in Spain, whereas the effect of innovation on SMEs performance through ability of SMEs is observed as full mediation in Indonesia, but partial mediation in Spain.