The aim of this research is to present a hybrid model to select auto part suppliers. The proposed method of this paper uses factor analysis to find the most influencing factors on part maker selection and the results are validated using different statistical tests such as Cronbach & apos; s Alpha and Kaiser-Meyer. The hybrid model uses analytical network process to rank different part maker suppliers and fuzzy goal programming to choose the appropriate alternative among various choices. The implementation of the proposed model of this paper is used for a case study of real-world problem and the results are discussed.

Customer relationship management (CRM) is founded based on the value exchange between organization and customers and focuses merely on the value created in this connection. In this paper, the critical success factors are identified for a proper and effective implementation of CRM for an oil distribution company. The proposed survey of this paper identifies some important factors affecting the CRM implementation and determines the most important ones using a survey. The results indicate that there are twelve factors playing the most important roles on the success of CRM. There are CRM strategy, knowledge management in customer relationship, CRM technology, effective strategic committee, management of customer contact channels, customer information management, customer-oriented change management, training programs, strategic communication with staff, staff commitment, integration, and sectional implementation. We categorize the factors into two levels based on the level of their importance. The first level consists of the most important ones include only four items and the other eight items are categorized in level 2.

This paper performs an empirical study to study the effects of social capital on social contribution for a group of people of 18-year-orl who lived in a city of Meymand/Iran. The survey selects 300 people out of 5026 people based on a two-stage cluster sampling and distributed questionnaire among them. The results are analyzed based on descriptive and inductive terms, which indicate a positive and meaningful relation between social capital and social solidarity. However, there is a negative and meaningful relationship between social opposition and conflict with organizations while there are some opposite relationships among networks of social relationships instead of level of internal group relationships.

In current paper, an organized and quantitative approach is proposed for selection of quality management systems. The proposed model of this paper first uses fuzzy analytic hierarchical process to rank different quality management systems. Since there are normally various constraints associated with the selection of quality management, we propose a 0-1 programming for selecting an optimal mix of quality management systems. We also use the proposed model of this paper for a real-world case study of research center in aerial industries and the results are discussed.

In this paper, we present two regression functions to estimate gold coin futures price based on gold coin price, foreign exchange rate, price of gold traded globally and trend of time. The proposed model of this paper is used for price estimation of gold coin futures in Iran mercantile exchange (IME).
The proposed model of this paper is applied for historical data of future gold prices and the results are discussed. The preliminary results indicate that an increase on gold coin price could increase gold coin futures price. An increase on foreign exchange price has negative impact on gold coin futures and time horizon has positive impact on gold coin futures on IME.