This study investigates the dynamics of literacy, trust, awareness, loyalty, and corporate sustainability among Social Security Management Agency (BPJS) of Employment. Social Security Management Agency (BPJS) of Employment in West Java, Banten, and Lampung Province, Indonesia. Employing structural equation modeling, the study reveals significant relationships and mediating effects. Literacy emerges as a key factor, positively impacting loyalty and corporate sustainability. Trust is found to directly influence corporate sustainability but not loyalty. Awareness significantly affects both loyalty and corporate sustainability. Notably, loyalty plays a mediating role in the relationships between literacy, awareness, and corporate sustainability. These findings contribute to literacy and engagement models, sustainability frameworks, and mediating models in organizational literature. Practical implications include the recommendation for literacy enhancement programs, multifaceted trust-building strategies, proactive communication campaigns, and loyalty-building initiatives. Future research recommendations encompass longitudinal studies, diverse organizational settings, mixed-methods approaches, exploration of moderating variables, and intervention studies. The research contributes to a nuanced understanding of participant engagement and sustainability perceptions, offering actionable insights for organizations, particularly those in the public sector like Social Security Management Agency (BPJS) of Employment.

This research aims to analyze the relationship between digital transformation and school performance and the relationship between digital innovation and school performance. The research method is quantitative through surveys, research data was obtained by distributing online questionnaires to 489 high school teachers throughout Indonesia who were selected using a simple random method. Data analysis used covariance-based structural equation modelling (CB-SEM) with SmartPLS 4.0 software to analyze research data. The independent variables are digital transformation and digital innovation, and the dependent variable is school performance. The stages of data analysis are validity testing, reliability testing, model fit testing and significance testing of hypothesis testing. The results of this research are that digital transformation has a positive and significant relationship with performance. Moreover, digital innovation has a positive and significant relationship to performance. The findings of this research support and prove the results of previous research that digital transformation has a positive effect on organizational performance and innovation and confirms the direct influence of innovation on organizational performance. The contribution of this research is aimed at various literature related to the role of digital transformation and innovation on organizational performance. Meanwhile, for practical implications, digital transformation and innovation can improve organizational performance, especially in schools.

The purpose of this study was to investigate how public sector workers in Indonesia use e-learning systems and how they can benefit from them. The researchers analyzed five variables that contribute to the effectiveness of e-learning: system reliability, information sharing, service quality, user satisfaction, and net benefit. Structural Equation Model analysis was used to analyze the data collected from 203 respondents who were public sector employees in Indonesia. The findings of this study revealed that information sharing, and service quality significantly impact user satisfaction, which in turn has a significant effect on net benefits. Additionally, system reliability was found to significantly impact user satisfaction. This theoretical implication suggests that there is a direct relationship between the level of information sharing and service quality provided by a public sector organization and the level of user satisfaction experienced by its usage of e-learning. The practical implication of the finding is that public sector organizations must prioritize the reliability of their e-learning systems. This includes investing in regular maintenance and updates, ensuring proper testing and quality control procedures, and addressing any issues or downtime quickly and effectively.

In the digital era and the era of the industrial revolution 4.0, the quality of human resources needs to be improved in order to have competencies that are in accordance with the needs of the organization. Therefore, an effective and efficient method is needed to improve employee competence by using e-learning technology. This study analyzes the Diffusion of Innovation Theory through the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The study uses quantitative data obtained by surveying 400 SME employees in Indonesia using an e-learning system. Dissemination of data is by using online questionnaires through social media. Data analysis uses structural equation modeling (SEM) modeling. The results of data analysis show that the theory of diffusion of innovations mediated by intrinsic and extrinsic motivation in the UTAUT model had a significant effect. The aspects that make up the theory of diffusion of innovation significantly and directly affect the intention of SMEs employees to use the e-learning system. The findings show that the diffusion of innovation theory has various indicators for the application of learning systems and further e-learning development so that they can have a real and significant impact on improving organizational performance and competitiveness.