The purpose of this study was to investigate how public sector workers in Indonesia use e-learning systems and how they can benefit from them. The researchers analyzed five variables that contribute to the effectiveness of e-learning: system reliability, information sharing, service quality, user satisfaction, and net benefit. Structural Equation Model analysis was used to analyze the data collected from 203 respondents who were public sector employees in Indonesia. The findings of this study revealed that information sharing, and service quality significantly impact user satisfaction, which in turn has a significant effect on net benefits. Additionally, system reliability was found to significantly impact user satisfaction. This theoretical implication suggests that there is a direct relationship between the level of information sharing and service quality provided by a public sector organization and the level of user satisfaction experienced by its usage of e-learning. The practical implication of the finding is that public sector organizations must prioritize the reliability of their e-learning systems. This includes investing in regular maintenance and updates, ensuring proper testing and quality control procedures, and addressing any issues or downtime quickly and effectively.

In the digital era and the era of the industrial revolution 4.0, the quality of human resources needs to be improved in order to have competencies that are in accordance with the needs of the organization. Therefore, an effective and efficient method is needed to improve employee competence by using e-learning technology. This study analyzes the Diffusion of Innovation Theory through the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The study uses quantitative data obtained by surveying 400 SME employees in Indonesia using an e-learning system. Dissemination of data is by using online questionnaires through social media. Data analysis uses structural equation modeling (SEM) modeling. The results of data analysis show that the theory of diffusion of innovations mediated by intrinsic and extrinsic motivation in the UTAUT model had a significant effect. The aspects that make up the theory of diffusion of innovation significantly and directly affect the intention of SMEs employees to use the e-learning system. The findings show that the diffusion of innovation theory has various indicators for the application of learning systems and further e-learning development so that they can have a real and significant impact on improving organizational performance and competitiveness.