This paper presents an empirical investigation to determine the efficient locations of bank branch as well as automated banking machine. The study develops a mathematical model to minimize the cost of facility establishment subject to some constraints, which are associated with the population, accessibility of facilities, etc. All input parameters are considered in terms of triangular fuzzy numbers and using some methods, they numbers are converted into crisp values. The method has been applied for four cities in province of Seman, Iran and using WinQSB, the efficient locations of the facilities for a private bank named Samen have been determined.

This paper presents an integrated supplier selection and inventory management using grey relationship model (GRM) as well as multi-objective decision making process. The proposed model of this paper first ranks different suppliers based on GRM technique and then determines the optimum level of inventory by considering different objectives. To show the implementation of the proposed model, we use some benchmark data presented by Talluri and Baker [Talluri, S., & Baker, R. C. (2002). A multi-phase mathematical programming approach for effective supply chain design. European Journal of Operational Research, 141(3), 544-558.]. The preliminary results indicate that the proposed model of this paper is capable of handling different criteria for supplier selection.

This paper presents a hybrid method for detecting the most important failure items as well as the most effective alternative strategy to cope with possible events. The proposed model of this paper uses grey technique to rank various alternatives and FMEA technique to find important faults. The implementation of the proposed method has been illustrated for an existing example on the literature. The results of this method show that the proposed model has been capable of detecting the most trouble making problems with fuzzy logic and finds the most important solution strategy using FMEA technique.

Service quality represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring service quality offers an immediate, meaningful and objective feedback about clients & apos; preferences and expectations. In this paper, we study the relationship between customer perceptions from service encounter quality and loyalty of customer to organization and employees. The proposed study is implemented for banking sector in Iran using SERVQUAL factors and considers various factors influencing the quality of service. The results of the survey indicate that service quality systems, customer satisfaction are the most desirable factors based on the feedback we received from the customers. In addition, response to customers and loyalty to employees, service encounter quality, service and loyalty to organization, arrangements are in the next levels, respectively.