This study investigates the dynamics of literacy, trust, awareness, loyalty, and corporate sustainability among Social Security Management Agency (BPJS) of Employment. Social Security Management Agency (BPJS) of Employment in West Java, Banten, and Lampung Province, Indonesia. Employing structural equation modeling, the study reveals significant relationships and mediating effects. Literacy emerges as a key factor, positively impacting loyalty and corporate sustainability. Trust is found to directly influence corporate sustainability but not loyalty. Awareness significantly affects both loyalty and corporate sustainability. Notably, loyalty plays a mediating role in the relationships between literacy, awareness, and corporate sustainability. These findings contribute to literacy and engagement models, sustainability frameworks, and mediating models in organizational literature. Practical implications include the recommendation for literacy enhancement programs, multifaceted trust-building strategies, proactive communication campaigns, and loyalty-building initiatives. Future research recommendations encompass longitudinal studies, diverse organizational settings, mixed-methods approaches, exploration of moderating variables, and intervention studies. The research contributes to a nuanced understanding of participant engagement and sustainability perceptions, offering actionable insights for organizations, particularly those in the public sector like Social Security Management Agency (BPJS) of Employment.

This study conducts a comprehensive literature review to understand the direction and trends in contemporary labor studies, emphasizing significant global issues attracting scientific attention. Employing a scientometric approach, recent research data is explored using bibliometric analysis. The research adopts a mixed-methods approach, utilizing National Labor Statistics and conducting Focus Group Discussions (FGD) for nuanced insights into labor conditions in Indonesia. A bibliometric analysis of Scientific Labor Research Articles in Scopus (2020-2022) identifies trends and classifies global labor-related topics. Results highlight challenges in the labor landscape, driven by technological advancements and globalization, impacting job security, creating skill gaps, and raising concerns about the Fourth Industrial Revolution. The informal sector, particularly pronounced in Indonesia, poses challenges related to poverty, inequality, and the gig economy. Emerging issues like informal care for the elderly, social capital, and informal learning call for nuanced policy approaches. Indonesia's aging population adds complexity, requiring sustainable support mechanisms for healthcare and social services. The digital landscape, specifically Fintech, plays a significant role, yet research gaps persist. Bridging the digital talent gap is crucial for effective digital transformation, necessitating collaboration between government, educational institutions, and industry players. Challenges in Fintech development highlight the importance of initiatives promoting digital literacy, ethical practices, and regulatory frameworks. In conclusion, a holistic and collaborative approach is essential for navigating complexities and fostering sustainable economic growth.