How to cite this paper
Agusinta, L., Amelya, A., Endri, E., Marina, S., Pratiwi, S., Fachrial, P., Sucipto, Y., Tanady, H., Listyawati, A & Gutomo, T. (2024). Service quality, punctual cargo delivery, and customer loyalty: The mediating role of customer decisions.Uncertain Supply Chain Management, 12(4), 2559-2566.
Refrences
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Alzoubi, H. M., & Inairat, M. (2020). Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncertain Supply Chain Management, 8(3), 579-588.
Andri, P., Jasfar, F., & Kristaung, R. (2022). Effect of Product, Distribution and Service Quality on Customer Loyalty Through Customer Satisfaction At Indonesian Marketplace. Devotion: Journal of Research and Community Service, 3(4), 321-330.
Barata, F., Ricardianto, P., Haq, L., Octaviani, R., Ariohadi, M., Sitorus, P & Endri, E. (2024). Safety risk and operational efficiency on logistic service providers’ sustainable coal supply chain management.Uncertain Supply Chain Management, 12(1), 461-470. DOI: 10.5267/j.uscm.2023.9.006
Barokah, S. N., & Nahar, M. (2019). Analysis of Influence of Price, Service Quality, Brand Image to Customers’purchase Decision of Korean Marine Transport CO., LTD. (A Case Study at PT. Samudera Indonesia Tbk. Semarang). JOBS (Journal of Business Studies), 3(1), 27-38.
Budiarti, A., Surachman, S., Hawidjojo, D., & Djumahir, D. (2013). Brand equity and customer satisfaction as the mediation of advertisement influence and the service quality to loyalty the passengers of international flight at Garuda Indonesia Airlines. IOSR Journal of Business and Management (IOSR-JBM), 9(2), 1-15.
Daga, R., & Indriakati, A. J. (2022). Religiosity, Social and Psychological Factors on Purchase Decisions and Consumer Loyalty. Jurnal Manajemen, 26(3), 469-491.
David, L., & Albert, J. D. B. (2002). Consumer Behaviour: Concepts and Applications. McGraw Hill Education.
Dewi, D., Hajadi, F., Handranata, Y., & Herlina, M. (2021). The effect of service quality and customer satisfaction toward customer loyalty in service industry. Uncertain Supply Chain Management, 9(3), 631-636.
Do, A. D., Ta, V. L., Bui, P. T., Do, N. T., Dong, Q. T., & Lam, H. T. (2023). The Impact of the Quality of Logistics Services in E-Commerce on the Satisfaction and Loyalty of Generation Z Customers. Sustainability, 15(21), 15294.
Gulc, A. (2021). Multi-stakeholder perspective of courier service quality in B2C e-commerce. PloS One, 16(5), e0251728.
Guo, D., Lyu, Z., Wu, W., Zhong, R. Y., Rong, Y., & Huang, G. Q. (2022). Synchronization of production and delivery with time windows in fixed-position assembly islands under Graduation Intelligent Manufacturing System 102236. Robotics and Computer-Integrated Manufacturing, 73, 102236.
Hasan, H. R., & Salah, K. (2018). Blockchain-based proof of delivery of physical assets with single and multiple transporters. Ieee Access, 6, 46781-46793. doi: 10.1109/ACCESS.2018.2866512.
Hidayat, M., Suendro, G., & Susetyo, Y. (2023). The influence of service quality, price perception and brand image on the decision to purchase marine freight forwarding services at PT. Arindo Jaya Mandiri. International Journal of Multidisciplinary Research and Growth Evaluation, 4(6), 787–791.
Huang, S. T., Bulut, E., & Duru, O. (2019). Service quality evaluation of international freight forwarders: an empirical research in East Asia. Journal of Shipping and Trade, 4(14), 1-16.
Huma, S., Ahmed, W., Ikram, M., & Khawaja, M. I. (2020). The effect of logistics service quality on customer loyalty: case of logistics service industry. South Asian Journal of Business Studies, 9(1), 43-61.
Jasin, M., Firmansyah, A., Anisah, H., Junaedi, I., & Haris, I. (2023). The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalty. Uncertain Supply Chain Management, 11(2), 763-768.
Kahn, B. K., Strong, D. M., & Wang, R. Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4), 184–192.
Khanifah, A. N., & Budiono, A. (2022). Customer loyalty analysis affected by location and promotion through purchase decisions and customer satisfaction. Ilomata International Journal of Management, 3(3), 417-428.
Kim, A. J., & Ko, E. (2010). Impacts of luxury fashion brand’s social media marketing on customer relationship and purchase intention. Journal of Global Fashion Marketing, 1(3), 164-171.
Klein, A., & Sharma, V. M. (2022). Consumer decision-making styles, involvement, and the intention to participate in online group buying. Journal of Retailing and Consumer Services, 64, 102808.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th Eds.). Upper Saddle River, N.J: Prentice Hall International.
Kuswibowo, C., & Tyasti, A. E. (2023). The Impact of Product Quality and Service Quality on Client Loyalty and Its Effect on Purchase Decision. International Journal of Integrative Sciences, 2(8), 1307-1318.
Lermatan, E. E., Jaya Sakti, R. F., Ghafar, A., Widiawati, S., Krisnawati, S., & Prakoso, O. S. (2024). The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty. Siber Journal of Transportation and Logistics, 1(2), 91–100. https://doi.org/10.38035/sjtl.v1i2.79
Li, X., Ma, B., & Zhou, C. (2017). Effects of customer loyalty on customer entitlement and voiced complaints. The Service Industries Journal, 37(13–14), pp. 858–874. https://doi.org/10.1080/02642069.2017.1360290
Liu, Y. (2007). The long-term impact of loyalty programs on consumer purchase behavior and loyalty. Journal of Marketing, 71(4), 19–35. https://doi.org/10.1509/jmkg.71.4.019
Madan, S., Pérez-Morón, J., Chua, X. N., Kee, D. M. H., Chua, J., Chua, K. Z., & Vidal, L. D. S. (2022). Analysis of the Shopee’s strategies to succeed in the global e-commerce market: Malaysia case. International Journal of Tourism and Hospitality in Asia Pacific (IJTHAP), 5(1), 34-48.
Mahidin, C. A., Toni, N., Marpaung, F. K., Sutanto, A. T., & Hendry, H. (2024). The Effect of Service Quality and Promotion on Customer Loyalty With Customer Satisfaction as an Intervening Variable at PT. Jetindo Nagasakti Transekspress Medan. Journal of Management and Social Sciences, 2(2), 49-60.
Manunggal, B., & Rohim, T. N. (2022). The Influence of the Covid-19 Pandemic and Service Quality on Passengers’ Decision to Use Garuda Indonesia During the 2020 Pandemic. Ekonomi Bisnis, 28(2), 219-230.
Marcysiak, A. (2021). Customer service quality management on the courier services market. Entrepreneurship and Sustainability Issues, 9(1), 190.
Marina, S., Pasha, K., Ricardianto, P., Octora, T., Olfebri, O., Rahmawati, A., & Endri, E. (2023). Corporate image and service quality: Evidence from Indonesia Mass Rapid Transport. Uncertain Supply Chain Management, 11(3), 1265-1274.
Merdekawati, I. (2023). The Influence of Service Quality and Customer Satisfaction on Customer Loyalty Pos Kupi Langsa. Journal of Social Science Utilizing Technology, 1(1), 1-10.
Michnik, J., & Lo, M. C. (2009). The assessment of the information quality with the aid of multiple criteria analysis. European Journal of Operational Research, 195(3), 850-856.
Nguyen, M., & Vo, T. (2024). The relationship between information technology, logistics service quality and perceived performances in Vietnam logistics service industry. Uncertain Supply Chain Management, 12(1), 425-434.
Norvadewi, N., Sampe, F., Ardianto, R., & Yusuf, M. (2023). The Impact of Brand Image and Prıce Onlıne Product Purchase Decısıons at Shopee. Asian Journal of Management, Entrepreneurship and Social Science, 3(1), 336-351.
Pahala, Y., Widodo, S., Kadarwati., Azhari, M., Muliyati., Lestari, N.I., Madjid, S.A., Sidjabat, S., Limakrisna, N., & Endri, E. (2021). The effects of service operation engineering and green marketing on consumer buying interest. Uncertain Supply Chain Management, 9(3), 603–608. https://doi: 10.5267/j.uscm.2021.5.011
Pahrudin, C., Zaini, M., Fadillah, H., & Iyumiwa, S. (2024). Influence Timeliness and Price Against Loyalty Customer With Satisfaction Customer as Intervening Variables at PT. XYZ. Dinasti International Journal of Management Science, 5(3), 754–761.
Parasuraman, A. (2010). Service productivity, quality and innovation. International Journal of Quality and Service Sciences, 2(3), 277-286.
Pereira, C. A. B., Alves, H. M. B., & Ferreira, J. J. M. (2016). Impact of tacit knowledge on customer loyalty. The Service Industries Journal, 36(15–16), 827-845. https://doi.org/10.1080/02642069.2016.1272596
Pereira, G. V., Dewi, L. K. C., & da Conceição Soares, A. (2024). The Influence of Marketing Mix and Service Quality on Purchasing Decisions Mediated by Consumer Satisfaction at Timor Telecom. Journal of Digitainability, Realism & Mastery (DREAM), 3(2), 8-21.
Priyanto, K., Ricardianto, P., Gunawan, A., Ikawati, I., Ra-harjo, E., Cahyono, S., Tursilarini, T., Hidayatulloh, A., Purnama, A & Endri, E. (2023). Passenger perception of commuter line service quality in Indonesia.International Journal of Data and Network Science, 7(4), 1729-1738. DOI: 10.5267/j.ijdns.2023.7.018.
Putera, P., Tecoalu, M., & Wahyoedi, S. (2022). The Effect of Price, Service Quality at Customer Satisfaction Mediated by the Purchase Decision at PT Maybank Indonesia Finance during the Covid-19 Pandemic. Indonesian Journal of Business Analytics, 2(2), 173-184.
Putri, S. W. D. G., & Nilowardono, S. (2021). The influence of brand image, service quality, and social media marketing on purchase decision at restaurant Navy Seals Surabaya. Quantitative Economics and Management Studies, 2(4), 251-260.
Rahmanita, M., Ricardianto, P., Wijayanti, R., Agusinta, L., Asmaniati, F., Djati, S., Tatiana, Y., Arafah, W., Amsyari, I & Endri, E. (2023). The impact of the safety of passenger ship services on the development of water recreation: evidence from Indonesia.Uncertain Supply Chain Management, 11(3), 1121-1132.doi: 10.5267/j.uscm.2023.4.010
Rahmasari, L. (2024). Exploring Consumer Behavior in Maritime Transportation: Price, Facilities, and Timeliness Factors Impacting Purchasing Decisions on The Semarang–Lampung Ship Route. Research Horizon, 4(1), 53-62.
Razani, S. H. B. M., & Bin Azmi, A. I. (2022). The Relationship Between Quality of Information, Condition of Order and Timeliness with Customers Satisfaction Towards J&T Courier Service Since Movement Control Order (MCO) in Perlis. International Journal of Research and Innovation Management, 8(1), 99-114.
Ricardianto, P., Kurniawan, I., Ikawati, I., Gutomo, T., Sijabat, E. A. S., Candrarahayu, A. M., Kusuma, I, G, N, A, E, T., Tursilarini, T. Y., Murtiwidayanti, S. Y., & Endri, E. (2023a). Service quality and timeliness: Empirical evidence on the parcel delivery service in Indonesia. Uncertain Supply Chain Management, 11(4), 1645-1656.
Ricardianto, P., Yanto, T., Wardhono, D., Fachrial, P., Sari, M., Suryobuwono, A., Perwitasari, E. P., Gunawan, A., Indriyati, I., & Endri, E. (2023b). The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty. Uncertain Supply Chain Management, 11(1), 307-318.
Romadhoni, R., Suparman, A., & Hasan, H. (2018). The Influence of Quality of Service, Transportationâ€TM s Safety and Security, and Ticketâ€TM s Price Purchase Decision PT Pelni Route Jakarta-Batam (Research in 2017). Advances in Transportation and Logistics Research, 1, 166-173.
Safitri, N. E., & Masreviastuti, M. (2024). The Influence of Customer Relationship Management And Service Quality on Customer Loyalty of JNE Pendowo Branch. MAR-Ekonomi: Jurnal Manajemen, Akuntansi Dan Rumpun Ilmu Ekonomi, 2(2), 117-122.
Salhab, H., Allahham, M., Abu-AlSondos, I., Frangieh, R., Alkhwaldi, A., & Ali, B. (2023). Inventory competition, artificial intelligence, and quality improvement decisions in supply chains with digital marketing. Uncertain Supply Chain Management, 11(4), 1915-1924.
Saura, I. G., Francés, D. S., Contri, G. B., & Blasco, M. F. (2008). Logistics service quality: a new way to loyalty. Industrial Management & Data Systems., 108(5), 650-668.
Sidi, N. S. S. (2010). Quality affordable housing: A theoretical framework for planning and design of quality housing. Journal of Techno-Social, 2(1), 1-10.
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Alzoubi, H. M., & Inairat, M. (2020). Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncertain Supply Chain Management, 8(3), 579-588.
Andri, P., Jasfar, F., & Kristaung, R. (2022). Effect of Product, Distribution and Service Quality on Customer Loyalty Through Customer Satisfaction At Indonesian Marketplace. Devotion: Journal of Research and Community Service, 3(4), 321-330.
Barata, F., Ricardianto, P., Haq, L., Octaviani, R., Ariohadi, M., Sitorus, P & Endri, E. (2024). Safety risk and operational efficiency on logistic service providers’ sustainable coal supply chain management.Uncertain Supply Chain Management, 12(1), 461-470. DOI: 10.5267/j.uscm.2023.9.006
Barokah, S. N., & Nahar, M. (2019). Analysis of Influence of Price, Service Quality, Brand Image to Customers’purchase Decision of Korean Marine Transport CO., LTD. (A Case Study at PT. Samudera Indonesia Tbk. Semarang). JOBS (Journal of Business Studies), 3(1), 27-38.
Budiarti, A., Surachman, S., Hawidjojo, D., & Djumahir, D. (2013). Brand equity and customer satisfaction as the mediation of advertisement influence and the service quality to loyalty the passengers of international flight at Garuda Indonesia Airlines. IOSR Journal of Business and Management (IOSR-JBM), 9(2), 1-15.
Daga, R., & Indriakati, A. J. (2022). Religiosity, Social and Psychological Factors on Purchase Decisions and Consumer Loyalty. Jurnal Manajemen, 26(3), 469-491.
David, L., & Albert, J. D. B. (2002). Consumer Behaviour: Concepts and Applications. McGraw Hill Education.
Dewi, D., Hajadi, F., Handranata, Y., & Herlina, M. (2021). The effect of service quality and customer satisfaction toward customer loyalty in service industry. Uncertain Supply Chain Management, 9(3), 631-636.
Do, A. D., Ta, V. L., Bui, P. T., Do, N. T., Dong, Q. T., & Lam, H. T. (2023). The Impact of the Quality of Logistics Services in E-Commerce on the Satisfaction and Loyalty of Generation Z Customers. Sustainability, 15(21), 15294.
Gulc, A. (2021). Multi-stakeholder perspective of courier service quality in B2C e-commerce. PloS One, 16(5), e0251728.
Guo, D., Lyu, Z., Wu, W., Zhong, R. Y., Rong, Y., & Huang, G. Q. (2022). Synchronization of production and delivery with time windows in fixed-position assembly islands under Graduation Intelligent Manufacturing System 102236. Robotics and Computer-Integrated Manufacturing, 73, 102236.
Hasan, H. R., & Salah, K. (2018). Blockchain-based proof of delivery of physical assets with single and multiple transporters. Ieee Access, 6, 46781-46793. doi: 10.1109/ACCESS.2018.2866512.
Hidayat, M., Suendro, G., & Susetyo, Y. (2023). The influence of service quality, price perception and brand image on the decision to purchase marine freight forwarding services at PT. Arindo Jaya Mandiri. International Journal of Multidisciplinary Research and Growth Evaluation, 4(6), 787–791.
Huang, S. T., Bulut, E., & Duru, O. (2019). Service quality evaluation of international freight forwarders: an empirical research in East Asia. Journal of Shipping and Trade, 4(14), 1-16.
Huma, S., Ahmed, W., Ikram, M., & Khawaja, M. I. (2020). The effect of logistics service quality on customer loyalty: case of logistics service industry. South Asian Journal of Business Studies, 9(1), 43-61.
Jasin, M., Firmansyah, A., Anisah, H., Junaedi, I., & Haris, I. (2023). The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalty. Uncertain Supply Chain Management, 11(2), 763-768.
Kahn, B. K., Strong, D. M., & Wang, R. Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4), 184–192.
Khanifah, A. N., & Budiono, A. (2022). Customer loyalty analysis affected by location and promotion through purchase decisions and customer satisfaction. Ilomata International Journal of Management, 3(3), 417-428.
Kim, A. J., & Ko, E. (2010). Impacts of luxury fashion brand’s social media marketing on customer relationship and purchase intention. Journal of Global Fashion Marketing, 1(3), 164-171.
Klein, A., & Sharma, V. M. (2022). Consumer decision-making styles, involvement, and the intention to participate in online group buying. Journal of Retailing and Consumer Services, 64, 102808.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th Eds.). Upper Saddle River, N.J: Prentice Hall International.
Kuswibowo, C., & Tyasti, A. E. (2023). The Impact of Product Quality and Service Quality on Client Loyalty and Its Effect on Purchase Decision. International Journal of Integrative Sciences, 2(8), 1307-1318.
Lermatan, E. E., Jaya Sakti, R. F., Ghafar, A., Widiawati, S., Krisnawati, S., & Prakoso, O. S. (2024). The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty. Siber Journal of Transportation and Logistics, 1(2), 91–100. https://doi.org/10.38035/sjtl.v1i2.79
Li, X., Ma, B., & Zhou, C. (2017). Effects of customer loyalty on customer entitlement and voiced complaints. The Service Industries Journal, 37(13–14), pp. 858–874. https://doi.org/10.1080/02642069.2017.1360290
Liu, Y. (2007). The long-term impact of loyalty programs on consumer purchase behavior and loyalty. Journal of Marketing, 71(4), 19–35. https://doi.org/10.1509/jmkg.71.4.019
Madan, S., Pérez-Morón, J., Chua, X. N., Kee, D. M. H., Chua, J., Chua, K. Z., & Vidal, L. D. S. (2022). Analysis of the Shopee’s strategies to succeed in the global e-commerce market: Malaysia case. International Journal of Tourism and Hospitality in Asia Pacific (IJTHAP), 5(1), 34-48.
Mahidin, C. A., Toni, N., Marpaung, F. K., Sutanto, A. T., & Hendry, H. (2024). The Effect of Service Quality and Promotion on Customer Loyalty With Customer Satisfaction as an Intervening Variable at PT. Jetindo Nagasakti Transekspress Medan. Journal of Management and Social Sciences, 2(2), 49-60.
Manunggal, B., & Rohim, T. N. (2022). The Influence of the Covid-19 Pandemic and Service Quality on Passengers’ Decision to Use Garuda Indonesia During the 2020 Pandemic. Ekonomi Bisnis, 28(2), 219-230.
Marcysiak, A. (2021). Customer service quality management on the courier services market. Entrepreneurship and Sustainability Issues, 9(1), 190.
Marina, S., Pasha, K., Ricardianto, P., Octora, T., Olfebri, O., Rahmawati, A., & Endri, E. (2023). Corporate image and service quality: Evidence from Indonesia Mass Rapid Transport. Uncertain Supply Chain Management, 11(3), 1265-1274.
Merdekawati, I. (2023). The Influence of Service Quality and Customer Satisfaction on Customer Loyalty Pos Kupi Langsa. Journal of Social Science Utilizing Technology, 1(1), 1-10.
Michnik, J., & Lo, M. C. (2009). The assessment of the information quality with the aid of multiple criteria analysis. European Journal of Operational Research, 195(3), 850-856.
Nguyen, M., & Vo, T. (2024). The relationship between information technology, logistics service quality and perceived performances in Vietnam logistics service industry. Uncertain Supply Chain Management, 12(1), 425-434.
Norvadewi, N., Sampe, F., Ardianto, R., & Yusuf, M. (2023). The Impact of Brand Image and Prıce Onlıne Product Purchase Decısıons at Shopee. Asian Journal of Management, Entrepreneurship and Social Science, 3(1), 336-351.
Pahala, Y., Widodo, S., Kadarwati., Azhari, M., Muliyati., Lestari, N.I., Madjid, S.A., Sidjabat, S., Limakrisna, N., & Endri, E. (2021). The effects of service operation engineering and green marketing on consumer buying interest. Uncertain Supply Chain Management, 9(3), 603–608. https://doi: 10.5267/j.uscm.2021.5.011
Pahrudin, C., Zaini, M., Fadillah, H., & Iyumiwa, S. (2024). Influence Timeliness and Price Against Loyalty Customer With Satisfaction Customer as Intervening Variables at PT. XYZ. Dinasti International Journal of Management Science, 5(3), 754–761.
Parasuraman, A. (2010). Service productivity, quality and innovation. International Journal of Quality and Service Sciences, 2(3), 277-286.
Pereira, C. A. B., Alves, H. M. B., & Ferreira, J. J. M. (2016). Impact of tacit knowledge on customer loyalty. The Service Industries Journal, 36(15–16), 827-845. https://doi.org/10.1080/02642069.2016.1272596
Pereira, G. V., Dewi, L. K. C., & da Conceição Soares, A. (2024). The Influence of Marketing Mix and Service Quality on Purchasing Decisions Mediated by Consumer Satisfaction at Timor Telecom. Journal of Digitainability, Realism & Mastery (DREAM), 3(2), 8-21.
Priyanto, K., Ricardianto, P., Gunawan, A., Ikawati, I., Ra-harjo, E., Cahyono, S., Tursilarini, T., Hidayatulloh, A., Purnama, A & Endri, E. (2023). Passenger perception of commuter line service quality in Indonesia.International Journal of Data and Network Science, 7(4), 1729-1738. DOI: 10.5267/j.ijdns.2023.7.018.
Putera, P., Tecoalu, M., & Wahyoedi, S. (2022). The Effect of Price, Service Quality at Customer Satisfaction Mediated by the Purchase Decision at PT Maybank Indonesia Finance during the Covid-19 Pandemic. Indonesian Journal of Business Analytics, 2(2), 173-184.
Putri, S. W. D. G., & Nilowardono, S. (2021). The influence of brand image, service quality, and social media marketing on purchase decision at restaurant Navy Seals Surabaya. Quantitative Economics and Management Studies, 2(4), 251-260.
Rahmanita, M., Ricardianto, P., Wijayanti, R., Agusinta, L., Asmaniati, F., Djati, S., Tatiana, Y., Arafah, W., Amsyari, I & Endri, E. (2023). The impact of the safety of passenger ship services on the development of water recreation: evidence from Indonesia.Uncertain Supply Chain Management, 11(3), 1121-1132.doi: 10.5267/j.uscm.2023.4.010
Rahmasari, L. (2024). Exploring Consumer Behavior in Maritime Transportation: Price, Facilities, and Timeliness Factors Impacting Purchasing Decisions on The Semarang–Lampung Ship Route. Research Horizon, 4(1), 53-62.
Razani, S. H. B. M., & Bin Azmi, A. I. (2022). The Relationship Between Quality of Information, Condition of Order and Timeliness with Customers Satisfaction Towards J&T Courier Service Since Movement Control Order (MCO) in Perlis. International Journal of Research and Innovation Management, 8(1), 99-114.
Ricardianto, P., Kurniawan, I., Ikawati, I., Gutomo, T., Sijabat, E. A. S., Candrarahayu, A. M., Kusuma, I, G, N, A, E, T., Tursilarini, T. Y., Murtiwidayanti, S. Y., & Endri, E. (2023a). Service quality and timeliness: Empirical evidence on the parcel delivery service in Indonesia. Uncertain Supply Chain Management, 11(4), 1645-1656.
Ricardianto, P., Yanto, T., Wardhono, D., Fachrial, P., Sari, M., Suryobuwono, A., Perwitasari, E. P., Gunawan, A., Indriyati, I., & Endri, E. (2023b). The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty. Uncertain Supply Chain Management, 11(1), 307-318.
Romadhoni, R., Suparman, A., & Hasan, H. (2018). The Influence of Quality of Service, Transportationâ€TM s Safety and Security, and Ticketâ€TM s Price Purchase Decision PT Pelni Route Jakarta-Batam (Research in 2017). Advances in Transportation and Logistics Research, 1, 166-173.
Safitri, N. E., & Masreviastuti, M. (2024). The Influence of Customer Relationship Management And Service Quality on Customer Loyalty of JNE Pendowo Branch. MAR-Ekonomi: Jurnal Manajemen, Akuntansi Dan Rumpun Ilmu Ekonomi, 2(2), 117-122.
Salhab, H., Allahham, M., Abu-AlSondos, I., Frangieh, R., Alkhwaldi, A., & Ali, B. (2023). Inventory competition, artificial intelligence, and quality improvement decisions in supply chains with digital marketing. Uncertain Supply Chain Management, 11(4), 1915-1924.
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