How to cite this paper
Shehadeh, H., Shajrawi, A., Zoubi, M & Daoud, M. (2024). The mediating role of ICT on the impact of supply chain management (SCM) on organizational performance (OP): A field study in Pharmaceutical Companies in Jordan.Uncertain Supply Chain Management, 12(2), 1251-1266.
Refrences
Abdullahi, H. O., & Mohamud, I. H. (2023). The Impact of ICT on Supply Chain Management Efficiency and Effectiveness: A Literature. Journal Européen des Systèmes Automatisés, 56(2), 309-315.
Abu Khashaba, M. M. M. M. (2022). The role of supply chain cooperation in creating value and supply chain capabilities in improving the competitive advantage of the industrial organization - an applied study on a sample of industrial organizations in Egypt. Journal of Financial and Commercial Studies, 32(3), 464-502.
Adhikara, A., MF, M., & Nur Diana, M. B. (2022). Organizational Performance in Environmental Uncertainty on the Indonesian Healthcare Industry: A Path Analysis. Academic Journal of Interdisciplinary Studies, 11(2), 365-377.
Ahmed, A. R. K. & Hassan, A, A & Khashaba, N, M F. (2023). The impact of supply chain practices on financial risks. Scientific Journal of Financial and Commercial Studies and Research, 4(2), 1009-1034.
Al Junaidi, L.M. (2020). The Impact of Outsourcing on the Operational Performance of Industrial Companies in AmmanJordan: The Mediating Impact of Organizational Structure and Culture.
Alam, M. (2022). Supply Chain Management Practices and Organizational Performance in Manufacturing Industry: SCM and Organizational Performance. South Asian Journal of Social Review (ISSN: 2958-2490), 1(1), 42-52.
AlBrakat, N., Al-Hawary, S., & Muflih, S. (2023). The effect of green supply chain on the export performance of the Jordanian pharmaceutical industry. Uncertain Supply Chain Management, 11(2), 613-624.
Al-Saaida, L, A, Al & Al-Saed, R, M. (2020). The impact of logistics management on the quality of services provided by the nutrition departments in Jordanian private hospitals. Journal of the Islamic University for Economic and Administrative Studies, 28(1).
Alshourah, S. (2019). Assessing the influence integration of customer relationship management (CRM) on financial performance: an empirical study on commercial Jordanian banks in Amman. Journal of Resources Development and Management, 60, 45-54.
Alshurideh, M., Kurdi, B., Alhamad, A., Hamadneh, S., Alzoubi, H., & Ahmad, A. (2023). Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective. Uncertain Supply Chain Management, 11(1), 277-288.
Baloch, N., & Rashid, A. (2022). Supply chain networks, complexity, and optimization in developing economies: A systematic literature review and meta-analysis: Supply chain networks and complexity: A meta-analysis. South Asian Journal of Operations and Logistics (ISSN: 2958-2504), 1(1), 14-19.
Bhattacharjee, B., & Deb, K. (2016). Role of ICT in 21st century’s teacher education. International Journal of Education and Information Studies, 6(1), 1-6.
Cahyono, Y., Purwoko, D., Koho, I., Setiani, A., Supendi, S., Setyoko, P., ... & Wijoyo, H. (2023). The role of supply chain management practices on competitive advantage and performance of halal agroindustry SMEs. Uncertain Supply Chain Management, 11(1), 153-160.
Cierna, H., & Sujova, E. (2022). Differentiated customer relationship management - a tool for increasing enterprise competitiveness. Management Systems in Production Engineering, 30(2), 163-171, doi: 10.2478/mspe-2022-0020.
Ciroma, Z. I. (2014). ICT and education: Issues and challenges. Mediterranean Journal of Social Sciences, 5(26), 98.
Dkhili, H., & Dhiab, L. B. (2019). Environmental management efficiency of GCC countries: linking between composite index of environmental performance, socio-political and economic dimensions.
Dobilas, R. (2023). Improving supply chain performance by means of information sharing: the case of a logistics service company (Doctoral dissertation, Kauno technologijos universitetas).
Dzikriansyah, M. A., Masudin, I., Zulfikarijah, F., Jihadi, M., & Jatmiko, R. D. (2023). The role of green supply chain management practices on environmental performance: A case of Indonesian small and medium enterprises. Cleaner Logistics and Supply Chain, 6, 100100.
El Hakmi, R. (2023). The impact of managing green supply chains on the performance of institutions An applied study on pharmaceutical companies in the Kingdom of Saudi Arabia. Journal of Added Value of Business Economics, 4(2), 81-100.
Ferrer-Estévez, M., & Chalmeta, R. (2023). Sustainable customer relationship management. Marketing Intelligence & Planning, 41(2), 244-262.
Gogel, M. (2020). The impact of employee turnover on the financial performance of the institution, a case study of the Algerian Water Corporation - Umm El-Bouaghi Unit - Larbi Ben Mahdi University, Umm El-Bouaghi.
Hailu, R., Gizaw, T., Berhanu, N., Mulugeta, T., Boche, B., & Gudeta, T. (2023). Exploring the role of ICT in pharmaceutical supply chain practices and operational performance in Ethiopia: a structural equation modeling approach. BMC Health Services Research, 23(1), 1-11.
Hassan, N, M. (2021). Requirements for adopting supply chain management in the health sector (a survey study on private hospitals in Lattakia governorate). Hama University Journal, 4(9).
Jasin, M., Firmansyah, A., Anisah, H., Junaedi, I., & Haris, I. (2023). The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalty. Uncertain Supply Chain Management, 11(2), 763-768.
Kamble, S. S., Gunasekaran, A., Subramanian, N., Ghadge, A., Belhadi, A., & Venkatesh, M. (2023). Blockchain technology’s impact on supply chain integration and sustainable supply chain performance: Evidence from the automotive industry. Annals of Operations Research, 327(1), 575-600.
Kumar, A., Singh, R. K., & Modgil, S. (2020). Exploring the relationship between ICT, SCM practices, and organizational performance in agri-food supply chain. Benchmarking: An International Journal, 27(3), 1003-1041.
Lee, K., Azmi, N., Hanaysha, J., Alzoubi, H., & Alshurideh, M. (2022). The effect of digital supply chain on organizational performance: An empirical study in Malaysia manufacturing industry. Uncertain Supply Chain Management, 10(2), 495-510.
Leppänen, S. (2023). Examining and comparing supplier relationship management practices in industrial companies across sectors in Finland.
Meha, A. (2021). Customer relationship management. Quality-Access to Success, 22(183), 42-47.
Muhammad, A, P, P, Abdel Aziz, A, P, Z, Sadat, N, M. (2023). The impact of organizational symmetry on the financial performance of spinning and weaving companies in the Arab Republic of Egypt. Scientific Journal of Commercial and Environmental Studies, 14(2), 858-884.
Muhammad, D, K, Ahmed, P, M, Fathi, N, M. (2020). The impact of organizational silence on environmental performance in the university hostels for female students at Ain Shams University - a field study. Journal of Environmental Sciences, 49(10), 32-61.
Qureshi, I., Bhatt, B., Gupta, S., & Tiwari, A. A. (2022). Introduction to the role of information and communication Technologies in Polarization. In Causes and Symptoms of Socio-Cultural Polarization: Role of Information and Communication Technologies (pp. 1-23). Singapore: Springer Singapore.
Raza, M. (2023). The Role of Supply Chain Integration and Agile Practices In Improving Lead Time. South Asian Journal of Operations and Logistics, 2(2), 64-77.
Salem, E, B & Jeffrey, A, B (2023). The role of supply chain management in improving logistics services: a field study on supply chain management employees at the Saudi Post Corporation in Jizan. The Arab Journal of Management, 1-16.
Shalgham, J, F & Aberna, J. (2023). The impact of internal strategic analysis on improving the organizational performance of economic institutions, A case study of insurance companies in the state of Illizi for the year 2023, Illizi University Center.
Shraah, A., Abu-Rumman, A., Alqhaiwi, L., & AlShaar, H. (2022). The impact of sourcing strategies and logistics capabilities on organizational performance during the COVID-19 pandemic: Evidence from Jordanian pharmaceutical industries. Uncertain Supply Chain Management, 10(3), 1077-1090.
Wang, M. J., Yang, L. Z., & Chen, T. L. (2023). The effectiveness of ICT-enhanced learning on raising intercultural competencies and class interaction in a hospitality course. Interactive Learning Environments, 31(2), 994-1006.
Yihdego, Y., Vaheddoost, B., & Al-Weshah, R. A. (2019). Drought indices and indicators revisited. Arabian Journal of Geosciences, 12(3), 1-12.https://doi.org/10.1007/s12517-019-4237-z.
Younus, K.T. (2023). The effect of strategic vigilance in enhancing operational performance: an analytical study in the men's ready-made garments factory in Najaf. Journal of Techniques, 5(2), 240-250.
Zaman, S. I., Khan, S., Zaman, S. A. A., & Khan, S. A. (2023). A grey decision-making trial and evaluation laboratory model for digital warehouse management in supply chain networks. Decision Analytics Journal, 100293.
Zhang, G., Yang, Y., & Yang, G. (2023). Smart supply chain management in Industry 4.0: the review, research agenda and strategies in North America. Annals of Operations Research, 322(2), 1075-1117.
Abu Khashaba, M. M. M. M. (2022). The role of supply chain cooperation in creating value and supply chain capabilities in improving the competitive advantage of the industrial organization - an applied study on a sample of industrial organizations in Egypt. Journal of Financial and Commercial Studies, 32(3), 464-502.
Adhikara, A., MF, M., & Nur Diana, M. B. (2022). Organizational Performance in Environmental Uncertainty on the Indonesian Healthcare Industry: A Path Analysis. Academic Journal of Interdisciplinary Studies, 11(2), 365-377.
Ahmed, A. R. K. & Hassan, A, A & Khashaba, N, M F. (2023). The impact of supply chain practices on financial risks. Scientific Journal of Financial and Commercial Studies and Research, 4(2), 1009-1034.
Al Junaidi, L.M. (2020). The Impact of Outsourcing on the Operational Performance of Industrial Companies in AmmanJordan: The Mediating Impact of Organizational Structure and Culture.
Alam, M. (2022). Supply Chain Management Practices and Organizational Performance in Manufacturing Industry: SCM and Organizational Performance. South Asian Journal of Social Review (ISSN: 2958-2490), 1(1), 42-52.
AlBrakat, N., Al-Hawary, S., & Muflih, S. (2023). The effect of green supply chain on the export performance of the Jordanian pharmaceutical industry. Uncertain Supply Chain Management, 11(2), 613-624.
Al-Saaida, L, A, Al & Al-Saed, R, M. (2020). The impact of logistics management on the quality of services provided by the nutrition departments in Jordanian private hospitals. Journal of the Islamic University for Economic and Administrative Studies, 28(1).
Alshourah, S. (2019). Assessing the influence integration of customer relationship management (CRM) on financial performance: an empirical study on commercial Jordanian banks in Amman. Journal of Resources Development and Management, 60, 45-54.
Alshurideh, M., Kurdi, B., Alhamad, A., Hamadneh, S., Alzoubi, H., & Ahmad, A. (2023). Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective. Uncertain Supply Chain Management, 11(1), 277-288.
Baloch, N., & Rashid, A. (2022). Supply chain networks, complexity, and optimization in developing economies: A systematic literature review and meta-analysis: Supply chain networks and complexity: A meta-analysis. South Asian Journal of Operations and Logistics (ISSN: 2958-2504), 1(1), 14-19.
Bhattacharjee, B., & Deb, K. (2016). Role of ICT in 21st century’s teacher education. International Journal of Education and Information Studies, 6(1), 1-6.
Cahyono, Y., Purwoko, D., Koho, I., Setiani, A., Supendi, S., Setyoko, P., ... & Wijoyo, H. (2023). The role of supply chain management practices on competitive advantage and performance of halal agroindustry SMEs. Uncertain Supply Chain Management, 11(1), 153-160.
Cierna, H., & Sujova, E. (2022). Differentiated customer relationship management - a tool for increasing enterprise competitiveness. Management Systems in Production Engineering, 30(2), 163-171, doi: 10.2478/mspe-2022-0020.
Ciroma, Z. I. (2014). ICT and education: Issues and challenges. Mediterranean Journal of Social Sciences, 5(26), 98.
Dkhili, H., & Dhiab, L. B. (2019). Environmental management efficiency of GCC countries: linking between composite index of environmental performance, socio-political and economic dimensions.
Dobilas, R. (2023). Improving supply chain performance by means of information sharing: the case of a logistics service company (Doctoral dissertation, Kauno technologijos universitetas).
Dzikriansyah, M. A., Masudin, I., Zulfikarijah, F., Jihadi, M., & Jatmiko, R. D. (2023). The role of green supply chain management practices on environmental performance: A case of Indonesian small and medium enterprises. Cleaner Logistics and Supply Chain, 6, 100100.
El Hakmi, R. (2023). The impact of managing green supply chains on the performance of institutions An applied study on pharmaceutical companies in the Kingdom of Saudi Arabia. Journal of Added Value of Business Economics, 4(2), 81-100.
Ferrer-Estévez, M., & Chalmeta, R. (2023). Sustainable customer relationship management. Marketing Intelligence & Planning, 41(2), 244-262.
Gogel, M. (2020). The impact of employee turnover on the financial performance of the institution, a case study of the Algerian Water Corporation - Umm El-Bouaghi Unit - Larbi Ben Mahdi University, Umm El-Bouaghi.
Hailu, R., Gizaw, T., Berhanu, N., Mulugeta, T., Boche, B., & Gudeta, T. (2023). Exploring the role of ICT in pharmaceutical supply chain practices and operational performance in Ethiopia: a structural equation modeling approach. BMC Health Services Research, 23(1), 1-11.
Hassan, N, M. (2021). Requirements for adopting supply chain management in the health sector (a survey study on private hospitals in Lattakia governorate). Hama University Journal, 4(9).
Jasin, M., Firmansyah, A., Anisah, H., Junaedi, I., & Haris, I. (2023). The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalty. Uncertain Supply Chain Management, 11(2), 763-768.
Kamble, S. S., Gunasekaran, A., Subramanian, N., Ghadge, A., Belhadi, A., & Venkatesh, M. (2023). Blockchain technology’s impact on supply chain integration and sustainable supply chain performance: Evidence from the automotive industry. Annals of Operations Research, 327(1), 575-600.
Kumar, A., Singh, R. K., & Modgil, S. (2020). Exploring the relationship between ICT, SCM practices, and organizational performance in agri-food supply chain. Benchmarking: An International Journal, 27(3), 1003-1041.
Lee, K., Azmi, N., Hanaysha, J., Alzoubi, H., & Alshurideh, M. (2022). The effect of digital supply chain on organizational performance: An empirical study in Malaysia manufacturing industry. Uncertain Supply Chain Management, 10(2), 495-510.
Leppänen, S. (2023). Examining and comparing supplier relationship management practices in industrial companies across sectors in Finland.
Meha, A. (2021). Customer relationship management. Quality-Access to Success, 22(183), 42-47.
Muhammad, A, P, P, Abdel Aziz, A, P, Z, Sadat, N, M. (2023). The impact of organizational symmetry on the financial performance of spinning and weaving companies in the Arab Republic of Egypt. Scientific Journal of Commercial and Environmental Studies, 14(2), 858-884.
Muhammad, D, K, Ahmed, P, M, Fathi, N, M. (2020). The impact of organizational silence on environmental performance in the university hostels for female students at Ain Shams University - a field study. Journal of Environmental Sciences, 49(10), 32-61.
Qureshi, I., Bhatt, B., Gupta, S., & Tiwari, A. A. (2022). Introduction to the role of information and communication Technologies in Polarization. In Causes and Symptoms of Socio-Cultural Polarization: Role of Information and Communication Technologies (pp. 1-23). Singapore: Springer Singapore.
Raza, M. (2023). The Role of Supply Chain Integration and Agile Practices In Improving Lead Time. South Asian Journal of Operations and Logistics, 2(2), 64-77.
Salem, E, B & Jeffrey, A, B (2023). The role of supply chain management in improving logistics services: a field study on supply chain management employees at the Saudi Post Corporation in Jizan. The Arab Journal of Management, 1-16.
Shalgham, J, F & Aberna, J. (2023). The impact of internal strategic analysis on improving the organizational performance of economic institutions, A case study of insurance companies in the state of Illizi for the year 2023, Illizi University Center.
Shraah, A., Abu-Rumman, A., Alqhaiwi, L., & AlShaar, H. (2022). The impact of sourcing strategies and logistics capabilities on organizational performance during the COVID-19 pandemic: Evidence from Jordanian pharmaceutical industries. Uncertain Supply Chain Management, 10(3), 1077-1090.
Wang, M. J., Yang, L. Z., & Chen, T. L. (2023). The effectiveness of ICT-enhanced learning on raising intercultural competencies and class interaction in a hospitality course. Interactive Learning Environments, 31(2), 994-1006.
Yihdego, Y., Vaheddoost, B., & Al-Weshah, R. A. (2019). Drought indices and indicators revisited. Arabian Journal of Geosciences, 12(3), 1-12.https://doi.org/10.1007/s12517-019-4237-z.
Younus, K.T. (2023). The effect of strategic vigilance in enhancing operational performance: an analytical study in the men's ready-made garments factory in Najaf. Journal of Techniques, 5(2), 240-250.
Zaman, S. I., Khan, S., Zaman, S. A. A., & Khan, S. A. (2023). A grey decision-making trial and evaluation laboratory model for digital warehouse management in supply chain networks. Decision Analytics Journal, 100293.
Zhang, G., Yang, Y., & Yang, G. (2023). Smart supply chain management in Industry 4.0: the review, research agenda and strategies in North America. Annals of Operations Research, 322(2), 1075-1117.