How to cite this paper
Wajdi, M., Barata, F., Syamil, A., Prasetyani, D., Tunjungsari, H., Aliyyah, I., Fatmawati, E & Aseri, A. (2023). Exploring the role of supplier integration, customer integration on operational performance by mediating the SMEs supply chain flexibility.Uncertain Supply Chain Management, 11(4), 1851-1858.
Refrences
Abdallah, A. B., Obeidat, B. Y., & Aqqad, N. O. (2014). The impact of supply chain management practices on supply chain performance in Jordan: The moderating effect of competitive intensity. International Business Research, 7(3), 13.
Afshan, N., & Motwani, J. (2018). The mediating role of customer related performance outcomes on the relationship between customer integration and firm performance: An empirical investigation in Indian context. Benchmarking: An International Journal, 25(7), 2184-2197.
Arijanto, R. (2022). The Role of Supply Chain Management on Competitive Advantage and SMEs Operational Performance During Post Pandemic and Digital Era. Journal of Industrial Engineering & Management Research, 3(6), 128 - 137. https://doi.org/10.7777/jiemar.v3i6.410
Bag, S., & Rahman, M. S. (2023). The role of capabilities in shaping sustainable supply chain flexibility and enhancing circular economy-target performance: an empirical study. Supply Chain Management: An International Journal, 28(1), 162-178.
Boer, H., & Boer, H. (2018). Design-for-variety and operational performance: The mediating role of internal, supplier and customer integration. Journal of Manufacturing Technology Management, 30(2), 438-461.
Chavez, R., Yu, W., Gimenez, C., Fynes, B., & Wiengarten, F. (2015). Customer integration and operational performance: The mediating role of information quality. Decision Support Systems, 80, 83-95.
Cheng, Y., Chaudhuri, A., & Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Management: An International Journal, 21(5), 550-568.
Devaraj, S., Krajewski, L., & Wei, J. C. (2007). Impact of eBusiness technologies on operational performance: the role of production information integration in the supply chain. Journal of operations management, 25(6), 1199-1216.
Fianko, A. O., Essuman, D., Boso, N., & Muntaka, A. S. (2023). Customer integration and customer value: contingency roles of innovation capabilities and supply chain network complexity. Supply Chain Management: An International Journal, 28(2), 385-404.
Haris, M., & Kusuma, C. (2023). Optimizing Maritime Supply Chain Resilience with Port Integration and Inland Distribution at Base Pier. Journal of Industrial Engineering & Management Research, 4(1), 112-117. https://doi.org/10.7777/jiemar.v4i1.448
Haudi, H., Rahadjeng, E., Santamoko, R., Putra, R., Purwoko, D., Nurjannah, D., ... & Purwanto, A. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.
He, Y., Lai, K. K., Sun, H., & Chen, Y. (2014). The impact of supplier integration on customer integration and new product performance: The mediating role of manufacturing flexibility under trust theory. International Journal of Production Economics, 147, 260-270.
Kim, D. Y. (2013). Relationship between supply chain integration and performance. Operations Management Research, 6, 74-90.
Kumar, V., Chibuzo, E. N., Garza-Reyes, J. A., Kumari, A., Rocha-Lona, L., & Lopez-Torres, G. C. (2017). The impact of supply chain integration on performance: Evidence from the UK food sector. Procedia Manufacturing, 11, 814-821.
Lau, A. K., Tang, E., & Yam, R. C. (2010). Effects of supplier and customer integration on product innovation and performance: Empirical evidence in Hong Kong manufacturers. Journal of product innovation management, 27(5), 761-777.
Lotfi, Z., Sahran, S., Mukhtar, M., & Zadeh, A. T. (2013). The relationships between supply chain integration and product quality. Procedia Technology, 11, 471-478.
Munir, M., Jajja, M. S. S., Chatha, K. A., & Farooq, S. (2020). Supply chain risk management and operational performance: The enabling role of supply chain integration. International Journal of Production Economics, 227, 107667.
Purwanto, A., & Juliana, J. (2022). The effect of supplier performance and transformational supply chain leadership style on supply chain performance in manufacturing companies. Uncertain Supply Chain Management, 10(2), 511-516.
Rahadjeng, E. R., Santamoko, R., Putra, R. S., Purwoko, D., Nurjannah, D., Koho, I. R., ... & Purwanto, A. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.
Rizki, A. F., Murwaningsari, E., & Sudibyo, Y. A. (2022). Integration Green Supply Chain Management and Environmental Consciousness: Direct Effects Sustainability Performance. International Journal of Social and Management Studies, 3(5), 198–213. https://doi.org/10.5555/ijosmas.v3i5.238
Ruzo-Sanmartín, E., Abousamra, A. A., Otero-Neira, C., & Svensson, G. (2023). The impact of the relationship commitment and customer integration on supply chain performance. Journal of Business & Industrial Marketing, 38(4), 943-957.
Saragih, J., Tarigan, A., Silalahi, E. F., Wardati, J., & Pratama, I. (2020). Supply chain operational capability and supply chain operational performance: Does the supply chain management and supply chain integration matters. International Journal of Supply Chain Management, 9(4), 1222-1229.
Shou, Y., Li, Y., Park, Y., & Kang, M. (2018). Supply chain integration and operational performance: The contingency effects of production systems. Journal of Purchasing and Supply Management, 24(4), 352-360.
Shi, H., Feng, T., & Zhu, Z. (2023). The impact of big data analytics capability on green supply chain integration: an organizational information processing theory perspective. Business Process Management Journal, 29(2), 550-577.
Soemadi, R. R. A., Nadeak, M., & Novitasari, D. (2022). The Role of Supply Chain Management Practices on Competitive Advantage and Performance of Agroindustry SMEs. International Journal of Social and Management Studies, 3(5), 188–197. https://doi.org/10.5555/ijosmas.v3i5.237
Yuen, K. F., & Thai, V. V. (2017). The influence of supply chain integration on operational performance: A comparison between product and service supply chains. The International Journal of Logistics Management, 28(2), 444-463.
Yu, W., Jacobs, M. A., Salisbury, W. D., & Enns, H. (2013). The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective. International Journal of Production Economics, 146(1), 346-358.
Yusuf , A., & Soediantono, D. (2022). Supply Chain Management and Recommendations for Implementation in the Defense Industry: A Literature Review. International Journal of Social and Management Studies, 3(3), 63–77. https://doi.org/10.5555/ijosmas.v3i3.142
Zhao, L., Huo, B., Sun, L., & Zhao, X. (2013). The impact of supply chain risk on supply chain integration and company performance: a global investigation. Supply Chain Management: An International Journal, 18(2), 115-131.
Zaid, S., Palilati, A., Madjid, R., & Abadi, S. (2021). The effect of supply chain integration on customer loyalty: The mediating roles of operational performance and customer satisfaction. Uncertain Supply Chain Management, 9(4), 867-876.
Afshan, N., & Motwani, J. (2018). The mediating role of customer related performance outcomes on the relationship between customer integration and firm performance: An empirical investigation in Indian context. Benchmarking: An International Journal, 25(7), 2184-2197.
Arijanto, R. (2022). The Role of Supply Chain Management on Competitive Advantage and SMEs Operational Performance During Post Pandemic and Digital Era. Journal of Industrial Engineering & Management Research, 3(6), 128 - 137. https://doi.org/10.7777/jiemar.v3i6.410
Bag, S., & Rahman, M. S. (2023). The role of capabilities in shaping sustainable supply chain flexibility and enhancing circular economy-target performance: an empirical study. Supply Chain Management: An International Journal, 28(1), 162-178.
Boer, H., & Boer, H. (2018). Design-for-variety and operational performance: The mediating role of internal, supplier and customer integration. Journal of Manufacturing Technology Management, 30(2), 438-461.
Chavez, R., Yu, W., Gimenez, C., Fynes, B., & Wiengarten, F. (2015). Customer integration and operational performance: The mediating role of information quality. Decision Support Systems, 80, 83-95.
Cheng, Y., Chaudhuri, A., & Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Management: An International Journal, 21(5), 550-568.
Devaraj, S., Krajewski, L., & Wei, J. C. (2007). Impact of eBusiness technologies on operational performance: the role of production information integration in the supply chain. Journal of operations management, 25(6), 1199-1216.
Fianko, A. O., Essuman, D., Boso, N., & Muntaka, A. S. (2023). Customer integration and customer value: contingency roles of innovation capabilities and supply chain network complexity. Supply Chain Management: An International Journal, 28(2), 385-404.
Haris, M., & Kusuma, C. (2023). Optimizing Maritime Supply Chain Resilience with Port Integration and Inland Distribution at Base Pier. Journal of Industrial Engineering & Management Research, 4(1), 112-117. https://doi.org/10.7777/jiemar.v4i1.448
Haudi, H., Rahadjeng, E., Santamoko, R., Putra, R., Purwoko, D., Nurjannah, D., ... & Purwanto, A. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.
He, Y., Lai, K. K., Sun, H., & Chen, Y. (2014). The impact of supplier integration on customer integration and new product performance: The mediating role of manufacturing flexibility under trust theory. International Journal of Production Economics, 147, 260-270.
Kim, D. Y. (2013). Relationship between supply chain integration and performance. Operations Management Research, 6, 74-90.
Kumar, V., Chibuzo, E. N., Garza-Reyes, J. A., Kumari, A., Rocha-Lona, L., & Lopez-Torres, G. C. (2017). The impact of supply chain integration on performance: Evidence from the UK food sector. Procedia Manufacturing, 11, 814-821.
Lau, A. K., Tang, E., & Yam, R. C. (2010). Effects of supplier and customer integration on product innovation and performance: Empirical evidence in Hong Kong manufacturers. Journal of product innovation management, 27(5), 761-777.
Lotfi, Z., Sahran, S., Mukhtar, M., & Zadeh, A. T. (2013). The relationships between supply chain integration and product quality. Procedia Technology, 11, 471-478.
Munir, M., Jajja, M. S. S., Chatha, K. A., & Farooq, S. (2020). Supply chain risk management and operational performance: The enabling role of supply chain integration. International Journal of Production Economics, 227, 107667.
Purwanto, A., & Juliana, J. (2022). The effect of supplier performance and transformational supply chain leadership style on supply chain performance in manufacturing companies. Uncertain Supply Chain Management, 10(2), 511-516.
Rahadjeng, E. R., Santamoko, R., Putra, R. S., Purwoko, D., Nurjannah, D., Koho, I. R., ... & Purwanto, A. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.
Rizki, A. F., Murwaningsari, E., & Sudibyo, Y. A. (2022). Integration Green Supply Chain Management and Environmental Consciousness: Direct Effects Sustainability Performance. International Journal of Social and Management Studies, 3(5), 198–213. https://doi.org/10.5555/ijosmas.v3i5.238
Ruzo-Sanmartín, E., Abousamra, A. A., Otero-Neira, C., & Svensson, G. (2023). The impact of the relationship commitment and customer integration on supply chain performance. Journal of Business & Industrial Marketing, 38(4), 943-957.
Saragih, J., Tarigan, A., Silalahi, E. F., Wardati, J., & Pratama, I. (2020). Supply chain operational capability and supply chain operational performance: Does the supply chain management and supply chain integration matters. International Journal of Supply Chain Management, 9(4), 1222-1229.
Shou, Y., Li, Y., Park, Y., & Kang, M. (2018). Supply chain integration and operational performance: The contingency effects of production systems. Journal of Purchasing and Supply Management, 24(4), 352-360.
Shi, H., Feng, T., & Zhu, Z. (2023). The impact of big data analytics capability on green supply chain integration: an organizational information processing theory perspective. Business Process Management Journal, 29(2), 550-577.
Soemadi, R. R. A., Nadeak, M., & Novitasari, D. (2022). The Role of Supply Chain Management Practices on Competitive Advantage and Performance of Agroindustry SMEs. International Journal of Social and Management Studies, 3(5), 188–197. https://doi.org/10.5555/ijosmas.v3i5.237
Yuen, K. F., & Thai, V. V. (2017). The influence of supply chain integration on operational performance: A comparison between product and service supply chains. The International Journal of Logistics Management, 28(2), 444-463.
Yu, W., Jacobs, M. A., Salisbury, W. D., & Enns, H. (2013). The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective. International Journal of Production Economics, 146(1), 346-358.
Yusuf , A., & Soediantono, D. (2022). Supply Chain Management and Recommendations for Implementation in the Defense Industry: A Literature Review. International Journal of Social and Management Studies, 3(3), 63–77. https://doi.org/10.5555/ijosmas.v3i3.142
Zhao, L., Huo, B., Sun, L., & Zhao, X. (2013). The impact of supply chain risk on supply chain integration and company performance: a global investigation. Supply Chain Management: An International Journal, 18(2), 115-131.
Zaid, S., Palilati, A., Madjid, R., & Abadi, S. (2021). The effect of supply chain integration on customer loyalty: The mediating roles of operational performance and customer satisfaction. Uncertain Supply Chain Management, 9(4), 867-876.