How to cite this paper
Kristinae, V., Sambung, R., Meitiana, M., Mering, L., Dwiatmadja, C & Tunjang, H. (2023). Application of RBV theory in entrepreneurial orientation, dynamic capability and customer relationship management.Uncertain Supply Chain Management, 11(2), 707-712.
Refrences
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Bhatti, A., Rehman, S. U., & Rumman, J. B. A. (2020). Organizational capabilities mediates between organizational culture, entrepreneurial orientation, and organizational performance of SMEs in Pakistan. Entrepreneurial Business and Economics Review, 8(4), 85-103.
Bogers, M., Chesbrough, H., Heaton, S., & Teece, D. J. (2019). Strategic management of open Customer Relationship Management: A dynamic capabilities perspective. California Management Review, 62(1), 77-94.
Christa, U & Kristinae, V. (2021). The effect of product Customer Relationship Management on business performance during COVID 19 pandemic.Uncertain Supply Chain Management, 9(1), 151-158.
Dalle, J., Siyoto, S., Astika, N. D., Negara, D. J., Chandra, T., & Anam, K. (2020). Moderating role of IT adoption and mechanism of dynamic capabilities on Indonesian pharmaceutical firms performance.
Dewi, L. K. C., SE, M., Wardana, I. M., SE, M., Yasa, N. N. K., SE, M., ... & SE, M. (2021). Entrepreneurial Marketing, Customer Relationship Marketing, Inovasi Produk, dan Daya Saing UKM: Konsep dan Aplikasi dalam Penelitian. Media Sains Indonesia.
Ekawati, N., Wardana, I., Yasa, N., Kusumadewi, N., & Tirtayani, I. (2023). A strategy to improve green purchase behavior and customer relationship management during the covid-19 new normal conditions. Uncertain Supply Chain Management, 11(1), 289-298.
Fahmi, M. R., Djatmika, E. T., & Kusdiyanti, H. (2021). Inovasi Produk: Peningkatan Kinerja Pemasaran. Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan, 6(9), 1341-1353.
Fan, M., Qalati, S. A., Khan, M. A. S., Shah, S. M. M., Ramzan, M., & Khan, R. S. (2021). Effects of entrepreneurial orientation on social media adoption and SME performance: The moderating role of Customer Relationship Management capabilities. PloS one, 16(4), e0247320.
Genc, E., Dayan, M., & Genc, O. F. (2019). The impact of SME internationalization on Customer Relationship Management: The mediating role of market and entrepreneurial orientation. Industrial Marketing Management, 82, 253-264.
Hanifawati, T., & Listyaningrum, R. S. (2021). Peningkatan Kinerja UMKM Selama Pandemi Covid-19 melalui Penerapan Inovasi Produk dan Pemasaran Online. Warta LPM, 24(3), 412-426.
Iqbal, A., & Yuliandari, N. K. (2019). Determinan Kinerja Usaha Mikro, Kecil, dan Menengah (UMKM) dalam Upaya Mendukung Banyuwangi sebagai Kota Tujuan Wisata. Jurnal Manajemen dan Kewirausahaan, 7(2), 175-188.
Johannes, J., & Edward, E. (2022). Using importance and performance analysis to direct emerging rural destination development. INOVASI, 18, 134-143.
Kristinae, V., Sambung, R., & Sahay, M. (2019). The role of entrepreneurial orientation in product Customer Relationship Management in emerging markets on the local products. Oradea Journal of Business and Economics, 4(2), 35-44.
Kristinae, V., Wardana, I., Giantari, I & Rahyuda, A. (2020). The role of powerful business strategy on value Customer Relationship Management capabilities to improve marketing performance during the COVID-19 pandemic.Uncertain Supply Chain Management, 8(4), 675-684.
Mantikei, B., Christa, U. R., Sintani, L., & Negara, D. J. (2020). The Role of Responsible Leadership in Determining the Triple-Bottom-Line Performance of the Indonesian Tourist Industry. Contemporary Economics, 14(4), 463-474.
Mousavi, S., Bossink, B., & van Vliet, M. (2018). Dynamic capabilities and organizational routines for managing Customer Relationship Management towards sustainability. Journal of cleaner production, 203, 224-239.
Mukhtar, S., Putri, K. Y. S., Suseno, D. A., Wibowo, A., & Wardana, L. W. (2020). Influence of Information Technology towards the Development Economics of SMEs in Indonesia. Humanities and Social Sciences Letters, 8(3), 268-279.
Muna, N., Yasa, N., Ekawati, N., Wibawa, I., Sriathi, A., & Adi, I. (2022). Market entry agility in the process of enhancing firm performance: A dynamic capability perspective. International Journal of Data and Network Science, 6(1), 99-106.
Qamari, I. N., Ferdinand, A. T., Dwiatmadja, C., & Yuniawan, A. (2020). Transformative interaction capability: the mediating role between quality of work life and teamwork performance. International Journal of Quality and Service Sciences, 12(2), 133-148.
Rashin, M. A., & Ghina, A. (2018). Identifikasi Inovasi dan kinerja bisnis dalam meningkatkan daya saing. Jurnal Penelitian Pendidikan, 18(2), 213-219.
Sabahi, S., & Parast, M. M. (2020). Firm Customer Relationship Management and supply chain resilience: a dynamic capability perspective. International Journal of Logistics Research and Applications, 23(3), 254-269.
Salunke, S., Weerawardena, J., & McColl-Kennedy, J. R. (2019). The central role of knowledge integration capability in service Customer Relationship Management-based competitive strategy. Industrial Marketing Management, 76, 144-156.
Santika, I. W., Wardana, I. M., Setiawan, P. Y., & Widagda, I. G. (2022). Entrepreneurship education and green entrepreneurial intention: A conceptual framework. Linguistics and Culture Review, 6, 797-810.
Saraswati, P. D., & Santika, I. W. (2019). Peran Inovasi Produk Memediasi Orientasi Pasar Terhadap Kinerja Pemasaran Produsen Makanan Oleh-Oleh Khas Bali. E-Jurnal Manajemen, 8(12), 6992-7012.
Song, W., Ma, X., & Yu, H. (2019). Entrepreneurial orientation, interaction orientation, and Customer Relationship Management performance: A model of moderated mediation. Sage Open, 9(4), 2158244019885143.
Sugiyarti, G., Ferdinand, A. T., & Nurchayati, T. (2018). Acculturative products uniqueness antecedence for successful marketing performance. DLSU Business & Economics Review, 28(1), 11.
Sumerta, I. K., & Wardana, I. M. (2018). Analysis Of intention to use electronic money in Denpasar city: TAM approach. Archives of Business Research, 6(10).
Taher, M. (2012). Resource-based view theory. In Information systems theory (pp. 151-163). Springer, New York, NY.
Tanzil, S. N., Sunarya, E., & Jhoansyah, D. (2021). Role of Entrepreneurial Orientation and Market Orientation to MSMES Performance. Almana: Jurnal Manajemen dan Bisnis, 5(2), 141-147.
Ulpah, M., Sunarya, E., & Ramdan, A. M. (2022). Orientasi Kewirausahaan Dan Inovasi Dalam Meningkatkan Kinerja Pemasaran Di Masa Pandemi Covid-19. COSTING: Journal of Economic, Business and Accounting, 5(2), 999-1006.
Warren, C., & Wardana, A. (2018). Sustaining the unsustainable? Environmental impact assessment and overdevelopment in Bali. Asia Pacific Journal of Environmental Law, 21(2), 101-125.
Witarsana, I. G. A. G., Yasa, N. N. K., Sukaatmadja, I. P. G., & Surya, I. B. K. (2022). The Antecedent Factors for Distribution of Improving Hotel Performance During Covid-19: Evidence from Five-Star Hotels in Bali-Indonesia. Journal of Distribution Science, 20(7), 11-22.
Bhatti, A., Rehman, S. U., & Rumman, J. B. A. (2020). Organizational capabilities mediates between organizational culture, entrepreneurial orientation, and organizational performance of SMEs in Pakistan. Entrepreneurial Business and Economics Review, 8(4), 85-103.
Bogers, M., Chesbrough, H., Heaton, S., & Teece, D. J. (2019). Strategic management of open Customer Relationship Management: A dynamic capabilities perspective. California Management Review, 62(1), 77-94.
Christa, U & Kristinae, V. (2021). The effect of product Customer Relationship Management on business performance during COVID 19 pandemic.Uncertain Supply Chain Management, 9(1), 151-158.
Dalle, J., Siyoto, S., Astika, N. D., Negara, D. J., Chandra, T., & Anam, K. (2020). Moderating role of IT adoption and mechanism of dynamic capabilities on Indonesian pharmaceutical firms performance.
Dewi, L. K. C., SE, M., Wardana, I. M., SE, M., Yasa, N. N. K., SE, M., ... & SE, M. (2021). Entrepreneurial Marketing, Customer Relationship Marketing, Inovasi Produk, dan Daya Saing UKM: Konsep dan Aplikasi dalam Penelitian. Media Sains Indonesia.
Ekawati, N., Wardana, I., Yasa, N., Kusumadewi, N., & Tirtayani, I. (2023). A strategy to improve green purchase behavior and customer relationship management during the covid-19 new normal conditions. Uncertain Supply Chain Management, 11(1), 289-298.
Fahmi, M. R., Djatmika, E. T., & Kusdiyanti, H. (2021). Inovasi Produk: Peningkatan Kinerja Pemasaran. Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan, 6(9), 1341-1353.
Fan, M., Qalati, S. A., Khan, M. A. S., Shah, S. M. M., Ramzan, M., & Khan, R. S. (2021). Effects of entrepreneurial orientation on social media adoption and SME performance: The moderating role of Customer Relationship Management capabilities. PloS one, 16(4), e0247320.
Genc, E., Dayan, M., & Genc, O. F. (2019). The impact of SME internationalization on Customer Relationship Management: The mediating role of market and entrepreneurial orientation. Industrial Marketing Management, 82, 253-264.
Hanifawati, T., & Listyaningrum, R. S. (2021). Peningkatan Kinerja UMKM Selama Pandemi Covid-19 melalui Penerapan Inovasi Produk dan Pemasaran Online. Warta LPM, 24(3), 412-426.
Iqbal, A., & Yuliandari, N. K. (2019). Determinan Kinerja Usaha Mikro, Kecil, dan Menengah (UMKM) dalam Upaya Mendukung Banyuwangi sebagai Kota Tujuan Wisata. Jurnal Manajemen dan Kewirausahaan, 7(2), 175-188.
Johannes, J., & Edward, E. (2022). Using importance and performance analysis to direct emerging rural destination development. INOVASI, 18, 134-143.
Kristinae, V., Sambung, R., & Sahay, M. (2019). The role of entrepreneurial orientation in product Customer Relationship Management in emerging markets on the local products. Oradea Journal of Business and Economics, 4(2), 35-44.
Kristinae, V., Wardana, I., Giantari, I & Rahyuda, A. (2020). The role of powerful business strategy on value Customer Relationship Management capabilities to improve marketing performance during the COVID-19 pandemic.Uncertain Supply Chain Management, 8(4), 675-684.
Mantikei, B., Christa, U. R., Sintani, L., & Negara, D. J. (2020). The Role of Responsible Leadership in Determining the Triple-Bottom-Line Performance of the Indonesian Tourist Industry. Contemporary Economics, 14(4), 463-474.
Mousavi, S., Bossink, B., & van Vliet, M. (2018). Dynamic capabilities and organizational routines for managing Customer Relationship Management towards sustainability. Journal of cleaner production, 203, 224-239.
Mukhtar, S., Putri, K. Y. S., Suseno, D. A., Wibowo, A., & Wardana, L. W. (2020). Influence of Information Technology towards the Development Economics of SMEs in Indonesia. Humanities and Social Sciences Letters, 8(3), 268-279.
Muna, N., Yasa, N., Ekawati, N., Wibawa, I., Sriathi, A., & Adi, I. (2022). Market entry agility in the process of enhancing firm performance: A dynamic capability perspective. International Journal of Data and Network Science, 6(1), 99-106.
Qamari, I. N., Ferdinand, A. T., Dwiatmadja, C., & Yuniawan, A. (2020). Transformative interaction capability: the mediating role between quality of work life and teamwork performance. International Journal of Quality and Service Sciences, 12(2), 133-148.
Rashin, M. A., & Ghina, A. (2018). Identifikasi Inovasi dan kinerja bisnis dalam meningkatkan daya saing. Jurnal Penelitian Pendidikan, 18(2), 213-219.
Sabahi, S., & Parast, M. M. (2020). Firm Customer Relationship Management and supply chain resilience: a dynamic capability perspective. International Journal of Logistics Research and Applications, 23(3), 254-269.
Salunke, S., Weerawardena, J., & McColl-Kennedy, J. R. (2019). The central role of knowledge integration capability in service Customer Relationship Management-based competitive strategy. Industrial Marketing Management, 76, 144-156.
Santika, I. W., Wardana, I. M., Setiawan, P. Y., & Widagda, I. G. (2022). Entrepreneurship education and green entrepreneurial intention: A conceptual framework. Linguistics and Culture Review, 6, 797-810.
Saraswati, P. D., & Santika, I. W. (2019). Peran Inovasi Produk Memediasi Orientasi Pasar Terhadap Kinerja Pemasaran Produsen Makanan Oleh-Oleh Khas Bali. E-Jurnal Manajemen, 8(12), 6992-7012.
Song, W., Ma, X., & Yu, H. (2019). Entrepreneurial orientation, interaction orientation, and Customer Relationship Management performance: A model of moderated mediation. Sage Open, 9(4), 2158244019885143.
Sugiyarti, G., Ferdinand, A. T., & Nurchayati, T. (2018). Acculturative products uniqueness antecedence for successful marketing performance. DLSU Business & Economics Review, 28(1), 11.
Sumerta, I. K., & Wardana, I. M. (2018). Analysis Of intention to use electronic money in Denpasar city: TAM approach. Archives of Business Research, 6(10).
Taher, M. (2012). Resource-based view theory. In Information systems theory (pp. 151-163). Springer, New York, NY.
Tanzil, S. N., Sunarya, E., & Jhoansyah, D. (2021). Role of Entrepreneurial Orientation and Market Orientation to MSMES Performance. Almana: Jurnal Manajemen dan Bisnis, 5(2), 141-147.
Ulpah, M., Sunarya, E., & Ramdan, A. M. (2022). Orientasi Kewirausahaan Dan Inovasi Dalam Meningkatkan Kinerja Pemasaran Di Masa Pandemi Covid-19. COSTING: Journal of Economic, Business and Accounting, 5(2), 999-1006.
Warren, C., & Wardana, A. (2018). Sustaining the unsustainable? Environmental impact assessment and overdevelopment in Bali. Asia Pacific Journal of Environmental Law, 21(2), 101-125.
Witarsana, I. G. A. G., Yasa, N. N. K., Sukaatmadja, I. P. G., & Surya, I. B. K. (2022). The Antecedent Factors for Distribution of Improving Hotel Performance During Covid-19: Evidence from Five-Star Hotels in Bali-Indonesia. Journal of Distribution Science, 20(7), 11-22.