How to cite this paper
Ricardianto, P., Yanto, T., Wardhono, D., Fachrial, P., Sari, M., Suryobuwono, A., Perwitasari, E., Gunawan, A., Indriyati, I & Endri, E. (2023). The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty.Uncertain Supply Chain Management, 11(1), 307-318.
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Chou, J. S., & Kim, C. (2009). A structural equation analysis of the QSL relationship with passenger riding experience on high-speed rail: An empirical study of Taiwan and Korea. Expert Systems with Applications, 36(3), 6945–6955.
Chou, Lu, & Chang. (2014). Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan. Transportmetrica A: Transport Science, 10(10), 917-945. https://doi.org/https://doi.org/10.1080/23249935.2014.915247
Dimitriades, Z. S. (2006). Customer satisfaction, loyalty, and commitment in service organizations. Management Research News, 29(12), 782-800.
Ehbara, T. A., & Shukor, S. A. (2016). Impact of service quality factors on customer trust in the Libyan airline industry. International Journal of Academic Research in Business and Social Sciences, 6(5), 350–363.
Eisingerich, A. B., & Bell, S. J. (2007). Maintaining customer relationships in high credence services. Journal of Services Marketing, 21(4), 253–262.
Esmaeili, A. A., Manesh, B. A., & Golshan, E. (2013). Service quality, customer satisfaction, and customer loyalty in RAJA rail transportation company. International Research Journal of Applied and Basic Sciences, 4(12), 4248–4253.
Farachiyah, N., Caesariyanti, M., Octora, Y., & Arubusman, D. A. (2020). The Influence of Location and Price Fairness toward Purchase Intention Mediated by the Convenience on Soekarno-Hatta Airport Train. Advances in Transportation and Logistics Research, 3, 161-169.
Farazi, N. P., Murshed, M. N., & Hadiuzzaman, M. (2022). Application of machine learning to investigate heterogeneity in users’ perception of intercity train service quality in developing countries. Case Studies on Transport Policy, 10(1), 227-238.
Givoni, M., & Banister, D. (2007). Role of the railways in the future of air transport. Transportation Planning and Technology, 30(1), 95-112. https://doi.org/10.1080/03081060701208100
Griffin, J. (2013). Customer loyalty: Cultivate and maintain customer loyalty. Jakarta: Erlangga.
Harahap, S. M., Cahyarini, W., Utami, D. N. I., Wijayanti, W. R., & Ulkhaq, M. M. (2021). Measuring service quality using IPGA model: A case study in the Indonesian train station. AIP Conference Proceedings, (Vol. 2409, No. 1, 020018).
Heng, C. S., & Hamid, N. A. A. (2021). The Influence of Service Quality and Train Comfort towards Passengers’ Satisfaction: A Case Study of KTMB ETS. Research in Management of Technology and Business. Research in Management of Technology and Business, 2(1), 232-245.
Hidayaha, R. T., Yolindab, S., & Setiawan, D. N. (2019). The effects of the quality of service and social media on the interests of Argo Parahyangan train passengers on Bandung-Jakarta. Facilities, 18(2), 5.
Hizam, S. M., Ahmed, W., Akter, H., & Sentosa, I. (2021). Understanding the public rail quality of service towards commuters’ loyalty behavior in Greater Kuala Lumpur. Transportation Research Procedia, 55, 370-377.
Ibrahim, A. N. H., Borhan, M. N., Zakaria, N. A., & Zainal, S. K. (2019). Effectiveness of Commuter Rail Service toward Passenger’s Satisfaction: a Case Study from Kuala Lumpur. International Journal of Engineering & Technology, 8(1–2), 50-55.
Indrasari, A., Nadjmie, N & Endri, E. (2022). Determinants of satisfaction and loyalty of e-banking users during the COVID-19 pandemic. International Journal of Data and Network Science, 6(2), 497-508. DOI: 10.5267/j.ijdns.2021.12.004
Irfan, S. M., Kee, D. M. H., & Shahbaz, S. (2012). Service quality and rail transport in Pakistan: A passenger perspective. World Applied Sciences Journal, 18(3), 361–369.
Janitra, M., Aldina, S. E., & Permana, D. (2021). The Effect of Service Quality, Advertising, and Price on Customer Value and Its Implications on Customer Loyalty of Jabodetabek Commuter Train. International Journal of Innovative Science and Research Technology, 6(8), 330–337.
Jeffcott, S., Pidgeon, N., Weyman, A., & Walls, J. (2006). Risk, trust, and safety culture in UK train operating companies. Risk Analysis, 26(5), 1105-1121.
Jiang, C., D'Alfonso, T., & Wan, Y. (2017). Air-rail cooperation: Partnership level, market structure, and welfare implications. Transportation Research Part B: Methodological, 104, 461-482. https://doi.org/10.1016/j.trb.2017.01.006
Kim, H.-W., Xu, Y., & Gupta, S. (2012). Which is more important in Internet Shopping, perceived price or trust? Electronic Commerce Research and Applications, 11(3), 241-252.
Kospandani, R., & Wahyudi, L. (2021). Public transportation trust and satisfaction during the COVID-19 pandemic: a study on electric train services in Kai commuter region 6 Yogyakarta. International Journal of Economics, Business and Management Research, 5(5), 202-219.
Kotler, P. (2018). Marketing Management. New York: Pearson Education International.
Kotler, P., & Armstrong, G. (2018). Principles of Marketing (17th Eds). Pearson Education Limited.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15 ed. Eds.). Upper Saddle River, N.J: Prentice-Hall International.
Kumuthadevi, K. (2013). Service Quality of South Indian Railway- Determinants of Passenger Satisfaction in Trains. International Journal of Business and Management, 2(2), 49-54
Le, Q. H., Nguyen, L. T. T., & Pham, N. T. A. (2019). The impact of Click and Collect's service quality on customer emotion and purchase decision: A case study of the mobile world in Vietnam. The Journal of Asian Finance, Economics, and Business, 6(1), 195–203.
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