How to cite this paper
Jermsittiparsert, K., Siam, M., Issa, M., Ahmed, U & Pahi, M. (2019). Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior.Uncertain Supply Chain Management, 7(4), 741-752.
Refrences
Adewale, A. A. (2016). Change, customer satisfaction and competition: Issues from the strategic management context. International Journal of Economics, Business and Management Studies, 3(2), 55-66.
Alam, N., & Rubel, A. K. (2014). Impacts of corporate social responsibility on customer satisfaction in telecom industry of Bangladesh. ABC Journal of Advanced Research, 3(2), 26-37.
Ali, K., Khan, Z., Khan, N., Alsubaie, A. H. I., Subhan, F., & Kanadil, M. (2016). Performance evaluation of UK acquiring companies in the pre and post-acquisitions periods. Asian Journal of Economics and Empirical Research, 3(2), 130-138.
Ali, A., & Haseeb, M. (2019). Radio frequency identification (RFID) technology as a strategic tool towards higher performance of supply chain operations in textile and apparel industry of Malaysia. Uncertain Supply Chain Management, 7(2), 215-226.
Allen, F. E. (1992). Reducing toxic waste produces quick results. The Wall Street Journal, 11, B1.
Anastasiou, S. (2015). Customer satisfaction and effective HRM policies customer and employee satisfaction. International Journal of Social, Education, Economics and Management Engineering, 9(1), 253-257.
Barrett, S. (1992). Strategy and the environment. Columbia Journal of World Business, 27(3-4), 202-208.
Bollazzi, F., & Risalvato, G. (2018). Corporate responsibility and ROA: Evidence from the Italian Stock Exchange. Asian Economic and Financial Review, 8(4), 565-570.
Centobelli, P., Cerchione, R., & Esposito, E. (2017). Environmental sustainability in the service industry of transportation and logistics service providers: Systematic literature review and research directions. Transportation Research Part D: Transport and Environment, 53, 454-470.
Chang’ach, J. K. (2018). An historical trajectory of the economic transformation of the southern Keiyo community in Kenya. Global Journal of Social Sciences Studies, 4(2), 52-69.
Chavez, R., Yu, W., Feng, M., & Wiengarten, F. (2016). The effect of customer‐centric green supply chain management on operational performance and customer satisfaction. Business Strategy and the Environment, 25(3), 205-220.
Chidoko, C., & Mashavira, N. (2014). An analysis of corporate governance in the banking sector of Zimbabwe. Humanities and Social Sciences Letters, 2(3), 174-180.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Chung, K.-H., Yu, J.-E., Choi, M.-G., & Shin, J.-I. (2015). The effects of CSR on customer satisfaction and loyalty in China: the moderating role of corporate image. Journal of Economics, Business and Management, 3(5), 542-547.
Comrey, A., & Lee, H. (1992). A First Course in Factor Analysis (2nd edn.) Lawrence Earlbaum Associates. Publishers: Hillsdale, New Jersey.
Dembek, K., York, J., & Singh, P. J. (2018). Creating value for multiple stakeholders: Sustainable business models at the base of the pyramid. Journal of Cleaner Production, 196, 1600-1612.
Demirel, N. (2017). Special issue: Supply chain and logistics decisions under environmental aspect. Journal of Industrial Engineering and Management, 10(2), 141-144.
Ekpung, E. G. (2014). Public infrastructure spending and economic growth in Nigeria: An Error Correction Mechanism (ECM) approach. Journal of Social Economics Research, 1(7), 129-140.
Erna, E., Surachman, S., Sunaryo, S., & Djajuli, A. (2019). Integration between radical innovation and incremental innovation to expedite supply chain performance through collaboration and open-innovation: A case study of Indonesian logistic companies. Uncertain Supply Chain Management, 7(2), 191-202.
Eshiet, U. E. (2017). Implications of accountants unethical behavior and corporate failures. International Journal of Business, Economics and Management, 4(4), 82-94.
Eweje, G. (2006). The role of MNEs in community development initiatives in developing countries: Corporate social responsibility at work in Nigeria and South Africa. Business & Society, 45(2), 93-129.
Gajewska, T., & Grigoroudis, E. (2017). Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport. International Journal of Shipping and Transport Logistics, 9(5), 540-561.
Gil, M. A., Jiménez, J. B., & Lorente, J. C. (2001). An analysis of environmental management, organizational context and performance of Spanish hotels. Omega, 29(6), 457-471.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6). Upper Saddle River, NJ: Pearson Prentice Hall.
Haseeb, M., Abidin, I. S. Z., Hye, Q. M. A., & Hartani, N. H. (2018). The impact of renewable energy on economic well-being of Malaysia: Fresh evidence from auto regressive distributed lag bound testing approach. International Journal of Energy Economics and Policy, 9(1), 269-275.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319): Emerald Group Publishing Limited.
Homburg, C., & Stock, R. M. (2005). Exploring the conditions under which salesperson work satisfaction can lead to customer satisfaction. Psychology & Marketing, 22(5), 393-420.
Husted, B. W., & Allen, D. B. (2006). Corporate social responsibility in the multinational enterprise: Strategic and institutional approaches. Journal of International Business Studies, 37(6), 838-849.
Ismail, M. (2009). Corporate social responsibility and its role in community development: An international perspective. Journal of International Social Research, 2(9), 199-209.
Joyner, B. E., Payne, D., & Raiborn, C. A. (2002). Building values, business ethics and corporate social responsibility into the developing organization. Journal of Developmental Entrepreneurship, 7(1), 113.
Juan, A. A., Mendez, C. A., Faulin, J., de Armas, J., & Grasman, S. E. (2016). Electric vehicles in logistics and transportation: a survey on emerging environmental, strategic, and operational challenges. Energies, 9(2), 86.
Khan, H., Hassan, R., & Marimuthu, M. (2017). Diversity on corporate boards and firm performance: An empirical evidence from Malaysia. American Journal of Social Sciences and Humanities, 2(1), 1-8.
Kimengsi, J. N., & Gwan, S. A. (2017). Reflections on decentralization, community empowerment and sustainable development in Cameroon. International Journal of Emerging Trends in Social Sciences, 1(2), 53-60.
Kumari, K., Usmani, S., & Husain, J. (2013). HR management practices and customer satisfaction: The mediating effect of effective supply chain management practices. Global Business & Management Research, 5(2/3), 137-160,
Lee, S., & Heo, C. Y. (2009). Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants. International Journal of Hospitality Management, 28(4), 635-637.
Lee, S., Lee, K., Gao, Y., Xiao, Q., & Conklin, M. (2018). Do a company’s sincere intentions with CSR initiatives matter to employees? A comparison of customer-related and employee-related CSR initiatives. Journal of Global Responsibility, 9(4), 355-371.
Mejdoub, H., & Arab, M. B. (2017). A multivariate analysis for risk capital estimation in insurance industry: Vine copulas. Asian Development Policy Review, 5(2), 100-119.
Mendes, L., & Dias, D. (2018). Corporate Social Responsibility and Total Quality Management: The Stakeholders’ Value Creation Debate Revisited Entrepreneurial, Innovative and Sustainable Ecosystems (pp. 255-283). Springer.
Mishra, S., & Suar, D. (2010). Does corporate social responsibility influence firm performance of Indian companies? Journal of Business Ethics, 95(4), 571-601.
Mohamed, M. B., & Sawandi, N. B. (2007). Corporate Social Responsibility (CSR) activities in mobile telecommunication industry: case study of Malaysia. Paper presented at the European Critical Accounting Conference.
Mohammed, A., & Rashid, B. (2018). A conceptual model of corporate social responsibility dimensions, brand image, and customer satisfaction in Malaysian hotel industry. Kasetsart Journal of Social Sciences, 39(2), 358-364.
Moynihan, L. M., Gardner, T. M., & Wright, P. M. (2002). High performance HR practices and customer satisfaction: Employee process mechanisms. CAHRS Working Paper Series, 50.
Nadeem, S., Alvi, A. K., & Iqbal, J. (2018). Performance Indicators of E-Logistic System with mediating role of Information and Communication Technology (ICT). Journal of Applied Economics & Business Research, 8(4).
Oitsile, B., Galebotswe, O., & Sekwati, L. (2018). Insurance-economic growth Nexus: Evidence from Botswana. Asian Economic and Financial Review, 8(6), 843-852.
Okon, E. O., & Monday, O. I. (2017). Empirical and evidence-based investigation: External debt, poverty and economic growth nexus. International Journal of Applied Economics, Finance and Accounting, 1(1), 37-47.
Olagoke, I. (2015). Corporate social responsibility and firm performance of local and multinational firms in Penang Malaysia. Universiti Utara Malaysia.
Omodero, C. O., & Ogbonnaya, A. K. (2018). Corporate tax and profitability of deposit money banks in Nigeria. Journal of Accounting, Business and Finance Research, 3(2), 47-55.
Prakash, A., & Griffin, J. J. (2012). Corporate responsibility, multinational corporations, and nation states: An introduction. Business and Politics, 14(3), 1-10.
Razek, M. A. (2014). The association between corporate risk disclosure and firm performance in emerging country–The case of Egypt. Journal of Empirical Studies, 1(3), 105-115.
Richardson, A. J., Welker, M., & Hutchinson, I. R. (1999). Managing capital market reactions to corporate social responsibility. International Journal of Management Reviews, 1(1), 17-43.
Ringle, C. M., Sarstedt, M., & Straub, D. (2012). A critical look at the use of PLS-SEM in MIS Quarterly.
Romli, A. A. N., & Ismail, S. (2014). Quality Management Practices towards Customer Satisfaction in Local Authority Public Services Website. International Journal of Public Policy and Administration Research, 1(3), 80-93.
Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341-350.
Salvioni, D. M., & Gennari, F. (2014). Corporate governance, sustainability and capital markets orientation. International Journal of Management and Sustainability, 3(8), 469-483.
Sarwar, N., & Mubarik, M. S. (2014). Foreign direct investment (FDI) and employment: A case of province of Punjab, Pakistan. The Economics and Finance Letters, 1(4), 59-65.
Schmitz, C. L., Stinson, C. H., & James, C. D. (2010). Community and environmental sustainability: Collaboration and interdisciplinary education. Critical Social Work, 11(3), 83-100.
Sekaran, U., & Bougie, R. (2010). Theoretical framework In theoretical framework and hypothesis development. Research Methods for Business: A Skill Building Approach, 80.
Shah, S. M. M., Ali, R., Dahri, A. S., Ahmed, N., & Brohi, Z. A. M. (2018). Determinants of job satisfaction among nurses: Evidence from south Asian perspective. Journal of Academic Research in Business and Social Sciences, 8(5), 19-26.
Shin, Y., & Thai, V. V. (2015). The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry. Corporate Social Responsibility and Environmental Management, 22(6), 381-392.
Spence, D. B. (2011). Corporate social responsibility in the oil and gas industry: The importance of reputational risk. Chicago-Kent Law Review, 86, 59.
Strandberg, C. (2009). The role of human resource management in corporate social responsibility issue brief and roadmap. Report for Industry Canada. Burnaby, BC: Strandberg Consulting.
Suryanto, T., Haseeb, M., & Hartani, N. H. (2018). The Correlates of Developing Green Supply Chain Management Practices: Firms Level Analysis in Malaysia. International Journal of Supply Chain Management, 7(5), 316.
Tilt, C. A. (1994). The influence of external pressure groups on corporate social disclosure: some empirical evidence. Accounting, Auditing & Accountability Journal, 7(4), 47-72.
Walsh, G., & Bartikowski, B. (2013). Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally. Journal of Business Research, 66(8), 989-995.
Widodo, K. H., Parikesit, D., Purwoto, H., & Soemardjito, J. (2018). Issues and Challenges in Urban Logistics Planning in Indonesia. City Logistics 3: Towards Sustainable and Liveable Cities, 317-327.
Zhang, X., Majid, S., & Foo, S. (2011). The contribution of environmental scanning to organizational performance. Singapore Journal of Library & Information Management, 40(1), 65-88.
Zikmund, W., Babin, B., Carr, J., & Griffin, M. (2009). Business research methods. USA: South, Western College Publishing.
Alam, N., & Rubel, A. K. (2014). Impacts of corporate social responsibility on customer satisfaction in telecom industry of Bangladesh. ABC Journal of Advanced Research, 3(2), 26-37.
Ali, K., Khan, Z., Khan, N., Alsubaie, A. H. I., Subhan, F., & Kanadil, M. (2016). Performance evaluation of UK acquiring companies in the pre and post-acquisitions periods. Asian Journal of Economics and Empirical Research, 3(2), 130-138.
Ali, A., & Haseeb, M. (2019). Radio frequency identification (RFID) technology as a strategic tool towards higher performance of supply chain operations in textile and apparel industry of Malaysia. Uncertain Supply Chain Management, 7(2), 215-226.
Allen, F. E. (1992). Reducing toxic waste produces quick results. The Wall Street Journal, 11, B1.
Anastasiou, S. (2015). Customer satisfaction and effective HRM policies customer and employee satisfaction. International Journal of Social, Education, Economics and Management Engineering, 9(1), 253-257.
Barrett, S. (1992). Strategy and the environment. Columbia Journal of World Business, 27(3-4), 202-208.
Bollazzi, F., & Risalvato, G. (2018). Corporate responsibility and ROA: Evidence from the Italian Stock Exchange. Asian Economic and Financial Review, 8(4), 565-570.
Centobelli, P., Cerchione, R., & Esposito, E. (2017). Environmental sustainability in the service industry of transportation and logistics service providers: Systematic literature review and research directions. Transportation Research Part D: Transport and Environment, 53, 454-470.
Chang’ach, J. K. (2018). An historical trajectory of the economic transformation of the southern Keiyo community in Kenya. Global Journal of Social Sciences Studies, 4(2), 52-69.
Chavez, R., Yu, W., Feng, M., & Wiengarten, F. (2016). The effect of customer‐centric green supply chain management on operational performance and customer satisfaction. Business Strategy and the Environment, 25(3), 205-220.
Chidoko, C., & Mashavira, N. (2014). An analysis of corporate governance in the banking sector of Zimbabwe. Humanities and Social Sciences Letters, 2(3), 174-180.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Chung, K.-H., Yu, J.-E., Choi, M.-G., & Shin, J.-I. (2015). The effects of CSR on customer satisfaction and loyalty in China: the moderating role of corporate image. Journal of Economics, Business and Management, 3(5), 542-547.
Comrey, A., & Lee, H. (1992). A First Course in Factor Analysis (2nd edn.) Lawrence Earlbaum Associates. Publishers: Hillsdale, New Jersey.
Dembek, K., York, J., & Singh, P. J. (2018). Creating value for multiple stakeholders: Sustainable business models at the base of the pyramid. Journal of Cleaner Production, 196, 1600-1612.
Demirel, N. (2017). Special issue: Supply chain and logistics decisions under environmental aspect. Journal of Industrial Engineering and Management, 10(2), 141-144.
Ekpung, E. G. (2014). Public infrastructure spending and economic growth in Nigeria: An Error Correction Mechanism (ECM) approach. Journal of Social Economics Research, 1(7), 129-140.
Erna, E., Surachman, S., Sunaryo, S., & Djajuli, A. (2019). Integration between radical innovation and incremental innovation to expedite supply chain performance through collaboration and open-innovation: A case study of Indonesian logistic companies. Uncertain Supply Chain Management, 7(2), 191-202.
Eshiet, U. E. (2017). Implications of accountants unethical behavior and corporate failures. International Journal of Business, Economics and Management, 4(4), 82-94.
Eweje, G. (2006). The role of MNEs in community development initiatives in developing countries: Corporate social responsibility at work in Nigeria and South Africa. Business & Society, 45(2), 93-129.
Gajewska, T., & Grigoroudis, E. (2017). Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport. International Journal of Shipping and Transport Logistics, 9(5), 540-561.
Gil, M. A., Jiménez, J. B., & Lorente, J. C. (2001). An analysis of environmental management, organizational context and performance of Spanish hotels. Omega, 29(6), 457-471.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6). Upper Saddle River, NJ: Pearson Prentice Hall.
Haseeb, M., Abidin, I. S. Z., Hye, Q. M. A., & Hartani, N. H. (2018). The impact of renewable energy on economic well-being of Malaysia: Fresh evidence from auto regressive distributed lag bound testing approach. International Journal of Energy Economics and Policy, 9(1), 269-275.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319): Emerald Group Publishing Limited.
Homburg, C., & Stock, R. M. (2005). Exploring the conditions under which salesperson work satisfaction can lead to customer satisfaction. Psychology & Marketing, 22(5), 393-420.
Husted, B. W., & Allen, D. B. (2006). Corporate social responsibility in the multinational enterprise: Strategic and institutional approaches. Journal of International Business Studies, 37(6), 838-849.
Ismail, M. (2009). Corporate social responsibility and its role in community development: An international perspective. Journal of International Social Research, 2(9), 199-209.
Joyner, B. E., Payne, D., & Raiborn, C. A. (2002). Building values, business ethics and corporate social responsibility into the developing organization. Journal of Developmental Entrepreneurship, 7(1), 113.
Juan, A. A., Mendez, C. A., Faulin, J., de Armas, J., & Grasman, S. E. (2016). Electric vehicles in logistics and transportation: a survey on emerging environmental, strategic, and operational challenges. Energies, 9(2), 86.
Khan, H., Hassan, R., & Marimuthu, M. (2017). Diversity on corporate boards and firm performance: An empirical evidence from Malaysia. American Journal of Social Sciences and Humanities, 2(1), 1-8.
Kimengsi, J. N., & Gwan, S. A. (2017). Reflections on decentralization, community empowerment and sustainable development in Cameroon. International Journal of Emerging Trends in Social Sciences, 1(2), 53-60.
Kumari, K., Usmani, S., & Husain, J. (2013). HR management practices and customer satisfaction: The mediating effect of effective supply chain management practices. Global Business & Management Research, 5(2/3), 137-160,
Lee, S., & Heo, C. Y. (2009). Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants. International Journal of Hospitality Management, 28(4), 635-637.
Lee, S., Lee, K., Gao, Y., Xiao, Q., & Conklin, M. (2018). Do a company’s sincere intentions with CSR initiatives matter to employees? A comparison of customer-related and employee-related CSR initiatives. Journal of Global Responsibility, 9(4), 355-371.
Mejdoub, H., & Arab, M. B. (2017). A multivariate analysis for risk capital estimation in insurance industry: Vine copulas. Asian Development Policy Review, 5(2), 100-119.
Mendes, L., & Dias, D. (2018). Corporate Social Responsibility and Total Quality Management: The Stakeholders’ Value Creation Debate Revisited Entrepreneurial, Innovative and Sustainable Ecosystems (pp. 255-283). Springer.
Mishra, S., & Suar, D. (2010). Does corporate social responsibility influence firm performance of Indian companies? Journal of Business Ethics, 95(4), 571-601.
Mohamed, M. B., & Sawandi, N. B. (2007). Corporate Social Responsibility (CSR) activities in mobile telecommunication industry: case study of Malaysia. Paper presented at the European Critical Accounting Conference.
Mohammed, A., & Rashid, B. (2018). A conceptual model of corporate social responsibility dimensions, brand image, and customer satisfaction in Malaysian hotel industry. Kasetsart Journal of Social Sciences, 39(2), 358-364.
Moynihan, L. M., Gardner, T. M., & Wright, P. M. (2002). High performance HR practices and customer satisfaction: Employee process mechanisms. CAHRS Working Paper Series, 50.
Nadeem, S., Alvi, A. K., & Iqbal, J. (2018). Performance Indicators of E-Logistic System with mediating role of Information and Communication Technology (ICT). Journal of Applied Economics & Business Research, 8(4).
Oitsile, B., Galebotswe, O., & Sekwati, L. (2018). Insurance-economic growth Nexus: Evidence from Botswana. Asian Economic and Financial Review, 8(6), 843-852.
Okon, E. O., & Monday, O. I. (2017). Empirical and evidence-based investigation: External debt, poverty and economic growth nexus. International Journal of Applied Economics, Finance and Accounting, 1(1), 37-47.
Olagoke, I. (2015). Corporate social responsibility and firm performance of local and multinational firms in Penang Malaysia. Universiti Utara Malaysia.
Omodero, C. O., & Ogbonnaya, A. K. (2018). Corporate tax and profitability of deposit money banks in Nigeria. Journal of Accounting, Business and Finance Research, 3(2), 47-55.
Prakash, A., & Griffin, J. J. (2012). Corporate responsibility, multinational corporations, and nation states: An introduction. Business and Politics, 14(3), 1-10.
Razek, M. A. (2014). The association between corporate risk disclosure and firm performance in emerging country–The case of Egypt. Journal of Empirical Studies, 1(3), 105-115.
Richardson, A. J., Welker, M., & Hutchinson, I. R. (1999). Managing capital market reactions to corporate social responsibility. International Journal of Management Reviews, 1(1), 17-43.
Ringle, C. M., Sarstedt, M., & Straub, D. (2012). A critical look at the use of PLS-SEM in MIS Quarterly.
Romli, A. A. N., & Ismail, S. (2014). Quality Management Practices towards Customer Satisfaction in Local Authority Public Services Website. International Journal of Public Policy and Administration Research, 1(3), 80-93.
Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341-350.
Salvioni, D. M., & Gennari, F. (2014). Corporate governance, sustainability and capital markets orientation. International Journal of Management and Sustainability, 3(8), 469-483.
Sarwar, N., & Mubarik, M. S. (2014). Foreign direct investment (FDI) and employment: A case of province of Punjab, Pakistan. The Economics and Finance Letters, 1(4), 59-65.
Schmitz, C. L., Stinson, C. H., & James, C. D. (2010). Community and environmental sustainability: Collaboration and interdisciplinary education. Critical Social Work, 11(3), 83-100.
Sekaran, U., & Bougie, R. (2010). Theoretical framework In theoretical framework and hypothesis development. Research Methods for Business: A Skill Building Approach, 80.
Shah, S. M. M., Ali, R., Dahri, A. S., Ahmed, N., & Brohi, Z. A. M. (2018). Determinants of job satisfaction among nurses: Evidence from south Asian perspective. Journal of Academic Research in Business and Social Sciences, 8(5), 19-26.
Shin, Y., & Thai, V. V. (2015). The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry. Corporate Social Responsibility and Environmental Management, 22(6), 381-392.
Spence, D. B. (2011). Corporate social responsibility in the oil and gas industry: The importance of reputational risk. Chicago-Kent Law Review, 86, 59.
Strandberg, C. (2009). The role of human resource management in corporate social responsibility issue brief and roadmap. Report for Industry Canada. Burnaby, BC: Strandberg Consulting.
Suryanto, T., Haseeb, M., & Hartani, N. H. (2018). The Correlates of Developing Green Supply Chain Management Practices: Firms Level Analysis in Malaysia. International Journal of Supply Chain Management, 7(5), 316.
Tilt, C. A. (1994). The influence of external pressure groups on corporate social disclosure: some empirical evidence. Accounting, Auditing & Accountability Journal, 7(4), 47-72.
Walsh, G., & Bartikowski, B. (2013). Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally. Journal of Business Research, 66(8), 989-995.
Widodo, K. H., Parikesit, D., Purwoto, H., & Soemardjito, J. (2018). Issues and Challenges in Urban Logistics Planning in Indonesia. City Logistics 3: Towards Sustainable and Liveable Cities, 317-327.
Zhang, X., Majid, S., & Foo, S. (2011). The contribution of environmental scanning to organizational performance. Singapore Journal of Library & Information Management, 40(1), 65-88.
Zikmund, W., Babin, B., Carr, J., & Griffin, M. (2009). Business research methods. USA: South, Western College Publishing.