Growing Science » Tags cloud » Service quality
Authors: Arup Kumar Baksi
DOI: 10.5267/j.msl.2012.10.022
Keywords: Service quality, Automation, Bank, Customer-relationship-management, loyalty, Nomological, Switch
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 1 | Views: 2660 | Reviews: 0
Authors: Kuimars Bahreini, Seyed Mohsen SeyedAliAkbar, Naser Azad, Mohammad Mehdi Izadi
DOI: 10.5267/j.msl.2012.10.033
Keywords: Airline industry, Service flight, Service quality
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 1 | Views: 4860 | Reviews: 0
Authors: Hossein Gazor, Babak Nemati, Amir Ehsani, Kianoush Nazari Ameleh
DOI: 10.5267/j.msl.2011.11.011
Keywords: Customer loyalty, Customer satisfaction, Service encounter quality, Service quality
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 4249 | Reviews: 0
Authors: Ardeshir Tajzadeh-Namin, Niko Pilevary, Aidin Tajzadeh-Namin
DOI: 10.5267/j.msl.2011.10.011
Keywords: Customer satisfaction, Saman bank, Service quality, SERVQUAL
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 4555 | Reviews: 0
Authors: Arup Kumar Baksi, Bivraj Bhusan Parida
DOI: 10.5267/j.msl.2011.06.014
Keywords: Service quality, Switch, Relationship, Customer relationship management
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 4 | Views: 2982 | Reviews: 0
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