The increasing numbers of public and private hospitals have resulted in the competitive environment in healthcare industry. This situation needs cooperation and support from the hospitals to focus on setting up compelling hospital image and providing satisfaction to the patients to ensure and secure their loyalty. Therefore, providing a high Service Quality will ensure the patients’ satisfaction and loyalty to keep on tapping the service provided. This study reports on a research finding that under-takes to analyze the effect of Image and Service Quality provided by the hospital towards patients’ satisfaction and loyalty in public hospital in Terengganu. Structural Equation Modelling (SEM) was used to test the proposed hypothesis model in the study. The finding of this study illustrates that although hospital image did not have any effect on the patients’ loyalty, but it had a big impact on pa-tients’ satisfaction. Furthermore, patients’ satisfaction had a big impact towards patients’ loyalty. This study also clarifies that the Service Quality provided by the hospital had a direct influence on the patients’ satisfaction and loyalty. Hence, a high service quality provided by the hospital will influence patients’ satisfaction and loyalty and a positive and compelling hospital image is an im-portant factor to ensure the patients’ satisfaction.

The Saudi Arabian insurance sector has two distinctive features. First, major revenue for this sector comes from the mandatory medical and motor insurance. Second, this sector is dominated by a few companies which generally provide the same products in the sector. Therefore, a company may focus on providing better service quality in order to attain future growth and stability. High-quality service is essential to gain a competitive advantage in the insurance sector. In this context, the present study identifies a gap in assessing the quality of service in the insurance sector of Saudi Arabia, using the SERVPERF scale in particular. Structural Equation Modeling is used to assess the quality of service. The results indicate that SERVPERF is not adequate to measure service quality in the context of Saudi Arabia. In the process, this study opens a debate on, whether a universally acknowledged SERVPERF scale is suitable to apply in an environment where service is of mandatory nature.

The basic aim of this study was to find a relationship between heat input and mechanical properties of high strength low alloy steel (HSLA) welded joints and also elaborate its effect on microstructure. The combined effect of welding current, voltage and speed i.e. Heat Input on mechanical properties of High Strength Low Alloy Steel (ASTM A242 type-II) weldments have been studied in the present work. HSLA steel work pieces were welded by Gas metal arc welding (GMAW) process under varying welding current, arc voltage, and welding speed. Total nine samples were prepared at different heat input level i.e. 1.872 kJ/mm, 1.9333 kJ/mm, 2.0114 kJ/mm, 2.1 kJ/mm, 2.1956 kJ/mm, 2.296 kJ/mm, 2.4 kJ/mm, 2.5067 kJ/mm and 2.6154 kJ/mm It was observed that as heat input increases the ultimate tensile strength and microhardness of weldment decreased while impact strength increased and it was also observed that on increasing the heat input grain size of microstructure tends to coarsening it is only due to decreasing in cooling rate.

The organizational performance at public hospitals differs from the corporate sector and faces maladministration. Further, performance at public hospitals is crucial as it directly affects human lives and endeavors for accessibility to medicines and equipment. This research is designed to determine the mediating role of inventory control practices in proficiency and organizational performance at public hospitals. This paper uses a quantitative research with a survey method using multistage cluster sampling which was performed on a sample size of 200. Exploratory Factor Analysis and Confirmatory Factor Analysis validated the model for Structural Equation Modeling. The findings of this research indicate a significant positive effect and full mediation of inventory control practices between the study variables. Further, the significance indicated that competent and well-trained staff manages inventory efficiently for improved organizational performance through better service quality and reduced cost. An integrated second-order model of this research will benefit the public hospitals, healthcare industry at large, organizations managing mega structured inventory, and to the body of knowledge.

The aim of this study is to explore the determinants of cognitive loyalty in an online shopping envi-ronment. The study established a theoretical model by incorporating both e-service quality model and commitment-trust theory. A total of 937 responses were collected form Indian online shoppers by using the mail survey method. We assessed measurement model and structural model by using SPSS and AMOS. Study outcomes confirm that customer satisfaction, e-trust, commitment, and cognitive loyalty were strongly influenced by e-service quality and perceived value. Further, satisfaction had direct and positive influence on both e-trust and commitment but not on cognitive loyalty. E-trust had a positive impact on e-commitment and cognitive loyalty. Lastly e-commitment had a positive influence on cognitive loyalty. Based on the existing literature, there was a dearth of theo-retical understanding of cognitive loyalty in an emerging economy perspective. Thus, the current study accomplished the critical theoretical gap by encompassing previous investigations. We examined the phenomenon of customer loyalty by integrating e-service quality model and commitment-trust theory in business to consumer e-commerce environment while considering e-satisfaction as a mediator, highlighting the originality and contribution of the current research to the online consumer loyalty literature.

This research aimed to evaluate the effect of improvement in the logistic issues on the service quality (SQ) dimensions of SMEs operating in Saudi Arabia. The investigation followed a quantitative assessment where SEM modelling was used on primary data collected using a survey questionnaire. The sample comprised of 351 employees belonging to different industries and different cities of Saudi Arabia, Jeddah, Khobar, Dammam, and Riyadh. The research identified quality logistics personnel, inventory management, and high technology cost as critical issues in Saudi SMEs. In this research, three SQ dimensions were considered, including assurance, reliability, and responsiveness. The results inferred that the overall effect of improvement in logistic issues was significant on the SQ dimensions. However, the study was limited to Saudi SMEs and three aspects of topics and three dimensions of SQ only. Considering this, the findings of the study have both practical and theoretical implications for SMEs, academicians, and practitioners.

In India, higher education institutions (HEIs) are realizing the value of green interaction, which includes using social media (S.M.) in an environmentally responsible manner. However, there needs to be more consistency on the adoption's present status, the particular tactics used, and the advantages that follow. The current research investigates the various aspects of sustainable communication and its benefits in HEIs throughout India. Through a questionnaire approach, the research enrolled learners across India. The study model's conceptual structure was validated, and its assumptions were proven through the implementation of a quantitative survey. The number of accepted samples was calculated using a conceptual model, and data analysis was performed using the structural equation model (SEM). There were 500 respondents in the study, ranging in age and academic degree and from different institutions of higher learning. The age range of 280 women and 220 men was 80% between 19 and 28. Respondents employed prominent S.M. sites (Twitter, LinkedIn, and Facebook) with purpose and had robust computer abilities. The results demonstrated that inspiration for employing S.M., S.M. characteristics, and information exchange had a favorable impact on students' opinions of user-friendliness and the benefits of digital learning platforms, raising their adoption of them. The research strategy in this investigation delivers suggestions for additional exploration into how HEIs in India may maximize the advantages and utilization of digital learning systems and can be an efficient structure for similar study ventures.

This paper investigates the role played by service quality at supplier-manufacturer dyad in small-medium manufacturing units, and presents a model to establish that contribution of both the supplier and manufacturer towards service quality could lead to satisfaction followed by loyalty. The research design for this study includes a combination of literature survey, exploratory interviews with practitioners, and a questionnaire survey conducted through interview schedule from 120 respondents working in different small-medium manufacturing units of North India. Structural equation modeling (SEM) is used for data analysis. The paper develops dual directional scales to evaluate service quality at supplier-manufacturer dyad and tests a set of four propositions. A model showing linkages of manufacturer (manufacturing unit’s) service quality with supplier service quality leading to satisfaction and loyalty is also developed. The model is empirically tested and is found to be fit. This study would be of interest to SME managers particularly engaged in ‘purchase’ function and researchers working on inter-firm supply chains in such units. This study recommends forming strong collaborative relationships with suppliers to achieve a win-win situation.

This study investigates the role played by service quality at manufacturer-distributor junction in small-medium manufacturing units, and presents a model that proposes and validates that contribution towards service quality on behalf of both the distributor and manufacturer leading to satisfaction as well as loyalty. The research design for this study includes a combination of literature review, exploratory interviews and a questionnaire survey conducted through interview schedule from 101 respondents working in different small-medium manufacturing units (SMEs) of North India. The study uses Structural Equation Modeling (SEM) to develop dual directional scales to measure service quality at manufacturer-distributor junction besides testing a set of propositions related to service quality. A model showing linkages of manufacturing organization’s service quality with distributor service quality leading to mutual satisfaction and loyalty is developed. The model is empirically tested and is found to be fit. This study would be of interest to SME practitioners interested in improving service quality w.r.t. distributors. This study finds support for strengthening relationships with distributors to achieve a win-win situation. Future researchers may validate this scale, and empirically test the proposed model in similar settings. Insights derived from this study may be transferred to other junctions of a manufacturing supply chain such as suppliers, retailers, employees and end customers.

The application of ICT in central and regional governments to cities in Indonesia seems to be the new face of the National bureaucracy, not least with digital public transportation services, Surabaya is a pilot application of smart cities because one of them implementing the Surabaya Smart Transportation System (SITS), this condition further strengthens that policy Public digital services are taken to make it easier for the public to monitor the crowd or the density of the highway, unfortunately, if you review the SITS comment column on Google Play, the negative sentiment is far big more than the positive sentiment. So, this study aims to capture the phenomenon of resistance by exploring the quality of information and system quality as predictors of public acceptance of the application of SITS. A result, empirically the quality of information and the quality of the system indirectly affect public acceptance of the application of SITS, as among the findings served that system quality is more dominant in influencing acceptance. So, it is highly recommended that the city government pays attention to the development of SITS applications based on system reliability.