How to cite this paper
Mozaffari, A., Karkehabadi, H., Kheyrkhahan, M & Karami, M. (2012). A development in balanced scorecard by designing a fuzzy and nonlinear Algorithm (case study: Islamic Azad university of Semnan).Management Science Letters , 2(5), 1819-1838.
Refrences
Achterbergh, J., Beeres, R., & Vriens, D. (2003). Does the balanced scorecard support organizational viability?. Kybernetes. 32, 1387–1404.
Agrawal, S. (2008). Competency Based Balanced Scorecard Model: An Integrative Perspective. Indian Journal of Industrial Relations, 44(1), 12-18.
Baldwin, C.Y., & Clark, K.B. (1992). Capabilities and Capital Investment: New Perspectives on Capital Budgeting. Journal of Applied Corporate Finance, 5(2), 67-82.
Blokdijk, G. (2008). Balanced scorecard 100 success secrets, 100 most asked questions on approach, development, management, measures, performance and strategy. Emereo Pty Ltd.
Bukh, P.N., & Malmi, T. (2005). Reexamining cause-and-effect principal of the balances scorecard. In J. Mourtisen, S. J?nsson (Eds.). Northern Lights in Accounting. Stockholm, Liber.
Bulut, E., Duru, O., Kececi, T., & Yoshida, S. (2012). Use of consistency index, expert prioritization and direct numerical inputs for generic fuzzy-AHP modeling: A process model for shipping asset management. Expert Systems with Applications, 39(2), 1911-1923.
Bunker, R.D., Chang, H., Janakiraman, S.N., & Konstans, C. (2004). A balanced scorecard analysis performance metrics. European Journal of Operational Research, 154(2), 423-436.
Buytendijk, F., Hatch, T., & Micheli, P. (2010). Scenario-based strategy maps. Business Horizons. 53: 335-347.
Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909.
Chang, B., Chang, C.W., & Wu, C.H. (2011). Fuzzy DEMATEL method for developing supplier selection criteria. Expert Systems with Applications, 38(3), 1850-1858.
Chen, J.K., & Chen, I.S. (2010). Using a novel conjunctive MCDM approach based on DEMATEL, fuzzy ANP, and TOPSIS as an innovation support system for Taiwanese higher education. Expert Systems with Applications, 37(3), 1981-1990.
Chen, J.K., & Chen, I.S. (2010). Using a novel conjunctive MCDM approach based on DEMATEL, fuzzy ANP, and TOPSIS as an innovation support system for Taiwanese higher education. Expert Systems with Applications, 37(3), 1981-1990.
Chen, S.H., Yang, C.C., & Shiau, J.Y. (2006). The application of balanced scorecard in the performance evaluation of higher education. The TQM Magazine. 18(2), 190–205.
Chiang, Z. (2005). A dynamic decision approach for long-term vendor selection based on AHP and BSC. ICIC. 2005.
Clinton, B.D., Webber, S.A., & Hassel, J.M. (2002). Implementing the balanced scorecard Using the analytic hierarchy process, Management Accounting Quarterly, 3(3), 1-11.
Cross, K.F., & Lynch, R.L. (1988). The SMART way to define and success. National Productivity Review, 8(1), 20-25.
De Waal, A.A. (2010). Performance-driven behavior as the key to improved organizational performance. Journal of Measurement Business Excellence. 14(1), 79- 95.
Evans, J.R., & Lindsay, W.M. (2005). The Management and Control of Quality. Mason Oh.: Thomson South-Western.
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organization: A multiple criteria approach based on balanced scorecard. Omega, 40(1), 104-119.
Gulick, L., & Urwick, L. (1937). Papers on the Science of Administration. N.Y., Ins. Public Administration.
HassabElnaby, H.R., Mohammad, E., Amal, A., & Said, A.A. (2010). Nonfinancial Performance Measures and Earnings Management. Advances in Manage. Accounting, 18, 55-79.
Hsu, T.H., Hung, L.C., & Tang, J.W. (2012). A hybrid ANP evaluation model for electronic service quality. Applied Soft Computing, 12(1), 72-81.
Huang, H.C., Lai, M.C., & Lin, L.H. (2011). Developing strategic measurement and improvement for the biopharmaceutical firm: Using the BSC hierarchy. Expert Systems with Applications, 38(5), 4875-4881.
Jassbi, J., Mohamadnejad, F., & Nasrollahzadeh, H. (2011). A Fuzzy DEMATEL framework for modeling cause and effect relationships of strategy map. Expert Systems with Applications, 38, 5967–5973.
Javanbarg, M.B., Scawthorn, C., Kiyono, J., & Shahbodaghkhan, B. (2012). Fuzzy AHP-based multicriteria decision making systems using particle swarm optimization. Expert Systems with Applications, 39(1), 960-966.
Jyoti, B. D. K., & Deshmukh, S.G. (2008). Evaluating Performance of National R & D Organizations Using Integrated DEA-AHP Technique. International Journal of Production Performance Management, 57(5), 370-388.
Kaplan, R.S., & Norton, D.P. (2002). Building the Balanced Scorecard in Public Sector. Balanced Scorecard Report from Interview with Rick Pagsibigan, September 19.
Kaplan, R.S., & Norton, D.P. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Boston, MD: Harvard Bus. School Press.
Kaplan, R.S., & Norton, D.P. (2000). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Harvard Bus. School Press.
Kaplan, R.S., & Norton, D.P. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Bus. Review (January.February). 74(1), 75-85.
Kuoa, M.S., & Liang, G.S. (2011). A novel hybrid decision-making model for selecting locations in a fuzzy environment. Mathematical and Computer Modelling, 54(1-2), 88-104.
Lebas, M.J. (1995). Performance Measurement and Performance Management. International Journal of Production Economics. 41(1-3), 23-35.
Lee, W.S., Huang, A.Y., Chang, Y.Y., & Cheng, C.M. (2011). Analysis of decision making factors for equity investment by DEMATEL and Analytic Network Process. Expert Systems with Applications, 38(7), 8375-8383.
Lee, Y.C., Li, M.L., Yen, T.M., & Huang, T.H. (2011). Analysis of fuzzy Decision Making Trial and Evaluation Laboratory on technology acceptance model. Expert Systems with Applications, 38(12), 14407-14416.
Lester, D.L., Parnell, J.A., & Carraher, S. (2010). Assessing the Desktop Manager. Journal of Management Development. 29(3), 246-264.
Makhijani, N., & Creelman, J. (2008). How leading organizations successfully implement corporate strategy with the balanced scorecard. The OTI Thought Leadership Series, 1, 1-16.
Maltz, A.C., Shenhar, A.J., & Reilly, R.R. (2003). Beyond the Balanced Scorecard: Refining the Search for Organizational Success Measures. Long Range Planning, 36(2), 187-204.
Neely, A.D., & Adams, C.A. (2000). Perspective on performance: the performance prism, centre for business performance. Cranfield School of Manage, UK.
Neely, A.D., Gregory, M., & Platts, K. (1995). Performance measurement system design: A literature review and research agenda. International Journal of Operations and Production Management, 15(4), 80-116.
Nissen, V. (2006). Modeling corporate strategy with the fuzzy balanced scorecard. In: Hüllermeier E, Kruse R, Nürnberger A, Strackeljan J (eds.): Proceedings Symposium on Fuzzy Systems in Computer Science FSCS 2006, Magdeburg. 121-138.
Niven, P. (2002). Balanced Scorecard step by step: Maximizing Performance and Maintaining Results. New York: John Willy & Sons.
Niven, P.R. (2006). Balanced scorecard step-by-step: Maximizing performance and maintaining results. 2nd ed. John Wiley & Son.
Oh, Y., Suh, Eh., Hong, J., & Hwang, H. (2009). A feasibility test model for new telecom service development using MCDM method: A case study of video telephone service in Korea. Expert Systems with Applications, 36(3), 6375-6388.
?zk?r V, Demirel T (2012). A fuzzy assessment framework to select among transportation investment projects in Turkey. Expert Systems with Applications, 39(1), 74-80.
Prowse P, Prowse J (2009). The Dilemma of Performance Appraisal. Journal of Measurement Business Excellence, 13(4), 69-77.
Quezad, L.E., Cordova, F.M., Palominos, P., Godoy, K., & Ross, J. (2009). Method for identifying strategic objectives in strategy maps. International Journal of Production Economics, 122, 492–500.
Ramstad, E. (2009). Promoting Performance and the Quality of Working Life Simultaneously. International Journal of Production Performance Management, 58(5), 423-436.
Ravi, V., Shankar, R., & Tiwari, M.K. (2005). Analyzing alternatives in reverse logistics for endoflife computers. ANP and balanced scorecard approach. Computers and Industrial Engineering. 48(2), 327-356.
Sevkli, M., Oztekin, A., Uysal, O., Torlak, G., Turkyilmaz, A., & Delen, D. (2012). Development of a fuzzy ANP based SWOT analysis for the airline industry in Turkey. Expert Systems with Applications, 39(1), 14-24.
Seyed-hosseini, S.M., Ebrahimi, T.A., Bakhsha, A., & Partovi, S. (2011). Extracting leanness criteria by employing the concept of Balanced Scorecard. Expert Systems with Applications, 38(8), 10454–10461.
Simons, R. (2000). Performance Measurement Control Systems for Implementing Strategy, N. J.: Prentice Hall. 5-35.
Sohn, M.H., You, T., Lee, S.L., & Lee, H. (2003). Corporate strategies, environmental forces, and performance measures: a weighting decision support system using k-nearest neighbor technique. Expert Systems with Applications, 25(3), 279-292.
Sole, F. (2009). A management model and factors driving performance in public organizations. Measuring Business Excellence, 13(4), 3-11.
Stwart, R.A., & Mohamed, S. (2001). Utilizing the Balanced scorecard for IT/IS performance evaluation in construction. Construction Innovation: Information, Process, Manage, 1(3), 147-163.
Tohidi, H., Jafari, A., Azimi Afshar, A. (2010a). Strategic planning in Iranian educational organizations. Procedia Social and Behavioral Sciences, 2(2), 3904–3908.
Tohidi, H., Jafari, A., & Azimi Afshar, A. (2010b). Using balanced scorecard in educational organizations. Procedia Social and Behavioral Sciences. 2(2), 5544–5548.
Tseng, M.L. (2010). Implementation and performance evaluation using the fuzzy network balanced scorecard. Computers & Education, 55(1), 188–201.
Wang, X., Chan, H.K., Yee, R.W.Y., & Diaz-Rainey, I. (2012). A two-stage fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain. International Journal of Production Economics, 135(2), 595-606.
Wu, H.Y., Lin, Y.K., & Chang, C.H. (2011). Performance evaluation of extension education centers in universities based on the balanced scorecard. Evaluation and Program Planning, 34(10), 37-50.
Wu, H.Y., Tzeng, G.H., & Chen, Y.H. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36(6), 10135-10147.
Wu, W.W., & Lee, Y.T. (2007). Developing global managers’ competencies using the fuzzy DEMATEL method. Expert Systems with Applications, 32(2), 499–507.
Xu, Y., & Yeh, C.H. (2012). An integrated approach to evaluation and planning of best practices. Omega, 40(1), 65–78.
Yan, X., & Chang-Hsing, Y. (2012). An integrated approach to evaluation and planning of best practices. Omega, 40(1), 67-78.
Zheng, G., Zhu, N., Tian, Z., Chen, Y., & Sun, B. (2012). Application of a trapezoidal fuzzy AHP method for work safety evaluation and early warning rating of hot and humid environments. Safety Science, 50(2), 228-239.
Zhou, Q., Huang, W., & Zhang, Y. (2011). Identifying critical success factors in emergency management using a fuzzy DEMATEL method. Expert Systems with Applications, 49(2), 243-259.
Agrawal, S. (2008). Competency Based Balanced Scorecard Model: An Integrative Perspective. Indian Journal of Industrial Relations, 44(1), 12-18.
Baldwin, C.Y., & Clark, K.B. (1992). Capabilities and Capital Investment: New Perspectives on Capital Budgeting. Journal of Applied Corporate Finance, 5(2), 67-82.
Blokdijk, G. (2008). Balanced scorecard 100 success secrets, 100 most asked questions on approach, development, management, measures, performance and strategy. Emereo Pty Ltd.
Bukh, P.N., & Malmi, T. (2005). Reexamining cause-and-effect principal of the balances scorecard. In J. Mourtisen, S. J?nsson (Eds.). Northern Lights in Accounting. Stockholm, Liber.
Bulut, E., Duru, O., Kececi, T., & Yoshida, S. (2012). Use of consistency index, expert prioritization and direct numerical inputs for generic fuzzy-AHP modeling: A process model for shipping asset management. Expert Systems with Applications, 39(2), 1911-1923.
Bunker, R.D., Chang, H., Janakiraman, S.N., & Konstans, C. (2004). A balanced scorecard analysis performance metrics. European Journal of Operational Research, 154(2), 423-436.
Buytendijk, F., Hatch, T., & Micheli, P. (2010). Scenario-based strategy maps. Business Horizons. 53: 335-347.
Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909.
Chang, B., Chang, C.W., & Wu, C.H. (2011). Fuzzy DEMATEL method for developing supplier selection criteria. Expert Systems with Applications, 38(3), 1850-1858.
Chen, J.K., & Chen, I.S. (2010). Using a novel conjunctive MCDM approach based on DEMATEL, fuzzy ANP, and TOPSIS as an innovation support system for Taiwanese higher education. Expert Systems with Applications, 37(3), 1981-1990.
Chen, J.K., & Chen, I.S. (2010). Using a novel conjunctive MCDM approach based on DEMATEL, fuzzy ANP, and TOPSIS as an innovation support system for Taiwanese higher education. Expert Systems with Applications, 37(3), 1981-1990.
Chen, S.H., Yang, C.C., & Shiau, J.Y. (2006). The application of balanced scorecard in the performance evaluation of higher education. The TQM Magazine. 18(2), 190–205.
Chiang, Z. (2005). A dynamic decision approach for long-term vendor selection based on AHP and BSC. ICIC. 2005.
Clinton, B.D., Webber, S.A., & Hassel, J.M. (2002). Implementing the balanced scorecard Using the analytic hierarchy process, Management Accounting Quarterly, 3(3), 1-11.
Cross, K.F., & Lynch, R.L. (1988). The SMART way to define and success. National Productivity Review, 8(1), 20-25.
De Waal, A.A. (2010). Performance-driven behavior as the key to improved organizational performance. Journal of Measurement Business Excellence. 14(1), 79- 95.
Evans, J.R., & Lindsay, W.M. (2005). The Management and Control of Quality. Mason Oh.: Thomson South-Western.
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organization: A multiple criteria approach based on balanced scorecard. Omega, 40(1), 104-119.
Gulick, L., & Urwick, L. (1937). Papers on the Science of Administration. N.Y., Ins. Public Administration.
HassabElnaby, H.R., Mohammad, E., Amal, A., & Said, A.A. (2010). Nonfinancial Performance Measures and Earnings Management. Advances in Manage. Accounting, 18, 55-79.
Hsu, T.H., Hung, L.C., & Tang, J.W. (2012). A hybrid ANP evaluation model for electronic service quality. Applied Soft Computing, 12(1), 72-81.
Huang, H.C., Lai, M.C., & Lin, L.H. (2011). Developing strategic measurement and improvement for the biopharmaceutical firm: Using the BSC hierarchy. Expert Systems with Applications, 38(5), 4875-4881.
Jassbi, J., Mohamadnejad, F., & Nasrollahzadeh, H. (2011). A Fuzzy DEMATEL framework for modeling cause and effect relationships of strategy map. Expert Systems with Applications, 38, 5967–5973.
Javanbarg, M.B., Scawthorn, C., Kiyono, J., & Shahbodaghkhan, B. (2012). Fuzzy AHP-based multicriteria decision making systems using particle swarm optimization. Expert Systems with Applications, 39(1), 960-966.
Jyoti, B. D. K., & Deshmukh, S.G. (2008). Evaluating Performance of National R & D Organizations Using Integrated DEA-AHP Technique. International Journal of Production Performance Management, 57(5), 370-388.
Kaplan, R.S., & Norton, D.P. (2002). Building the Balanced Scorecard in Public Sector. Balanced Scorecard Report from Interview with Rick Pagsibigan, September 19.
Kaplan, R.S., & Norton, D.P. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Boston, MD: Harvard Bus. School Press.
Kaplan, R.S., & Norton, D.P. (2000). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Harvard Bus. School Press.
Kaplan, R.S., & Norton, D.P. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Bus. Review (January.February). 74(1), 75-85.
Kuoa, M.S., & Liang, G.S. (2011). A novel hybrid decision-making model for selecting locations in a fuzzy environment. Mathematical and Computer Modelling, 54(1-2), 88-104.
Lebas, M.J. (1995). Performance Measurement and Performance Management. International Journal of Production Economics. 41(1-3), 23-35.
Lee, W.S., Huang, A.Y., Chang, Y.Y., & Cheng, C.M. (2011). Analysis of decision making factors for equity investment by DEMATEL and Analytic Network Process. Expert Systems with Applications, 38(7), 8375-8383.
Lee, Y.C., Li, M.L., Yen, T.M., & Huang, T.H. (2011). Analysis of fuzzy Decision Making Trial and Evaluation Laboratory on technology acceptance model. Expert Systems with Applications, 38(12), 14407-14416.
Lester, D.L., Parnell, J.A., & Carraher, S. (2010). Assessing the Desktop Manager. Journal of Management Development. 29(3), 246-264.
Makhijani, N., & Creelman, J. (2008). How leading organizations successfully implement corporate strategy with the balanced scorecard. The OTI Thought Leadership Series, 1, 1-16.
Maltz, A.C., Shenhar, A.J., & Reilly, R.R. (2003). Beyond the Balanced Scorecard: Refining the Search for Organizational Success Measures. Long Range Planning, 36(2), 187-204.
Neely, A.D., & Adams, C.A. (2000). Perspective on performance: the performance prism, centre for business performance. Cranfield School of Manage, UK.
Neely, A.D., Gregory, M., & Platts, K. (1995). Performance measurement system design: A literature review and research agenda. International Journal of Operations and Production Management, 15(4), 80-116.
Nissen, V. (2006). Modeling corporate strategy with the fuzzy balanced scorecard. In: Hüllermeier E, Kruse R, Nürnberger A, Strackeljan J (eds.): Proceedings Symposium on Fuzzy Systems in Computer Science FSCS 2006, Magdeburg. 121-138.
Niven, P. (2002). Balanced Scorecard step by step: Maximizing Performance and Maintaining Results. New York: John Willy & Sons.
Niven, P.R. (2006). Balanced scorecard step-by-step: Maximizing performance and maintaining results. 2nd ed. John Wiley & Son.
Oh, Y., Suh, Eh., Hong, J., & Hwang, H. (2009). A feasibility test model for new telecom service development using MCDM method: A case study of video telephone service in Korea. Expert Systems with Applications, 36(3), 6375-6388.
?zk?r V, Demirel T (2012). A fuzzy assessment framework to select among transportation investment projects in Turkey. Expert Systems with Applications, 39(1), 74-80.
Prowse P, Prowse J (2009). The Dilemma of Performance Appraisal. Journal of Measurement Business Excellence, 13(4), 69-77.
Quezad, L.E., Cordova, F.M., Palominos, P., Godoy, K., & Ross, J. (2009). Method for identifying strategic objectives in strategy maps. International Journal of Production Economics, 122, 492–500.
Ramstad, E. (2009). Promoting Performance and the Quality of Working Life Simultaneously. International Journal of Production Performance Management, 58(5), 423-436.
Ravi, V., Shankar, R., & Tiwari, M.K. (2005). Analyzing alternatives in reverse logistics for endoflife computers. ANP and balanced scorecard approach. Computers and Industrial Engineering. 48(2), 327-356.
Sevkli, M., Oztekin, A., Uysal, O., Torlak, G., Turkyilmaz, A., & Delen, D. (2012). Development of a fuzzy ANP based SWOT analysis for the airline industry in Turkey. Expert Systems with Applications, 39(1), 14-24.
Seyed-hosseini, S.M., Ebrahimi, T.A., Bakhsha, A., & Partovi, S. (2011). Extracting leanness criteria by employing the concept of Balanced Scorecard. Expert Systems with Applications, 38(8), 10454–10461.
Simons, R. (2000). Performance Measurement Control Systems for Implementing Strategy, N. J.: Prentice Hall. 5-35.
Sohn, M.H., You, T., Lee, S.L., & Lee, H. (2003). Corporate strategies, environmental forces, and performance measures: a weighting decision support system using k-nearest neighbor technique. Expert Systems with Applications, 25(3), 279-292.
Sole, F. (2009). A management model and factors driving performance in public organizations. Measuring Business Excellence, 13(4), 3-11.
Stwart, R.A., & Mohamed, S. (2001). Utilizing the Balanced scorecard for IT/IS performance evaluation in construction. Construction Innovation: Information, Process, Manage, 1(3), 147-163.
Tohidi, H., Jafari, A., Azimi Afshar, A. (2010a). Strategic planning in Iranian educational organizations. Procedia Social and Behavioral Sciences, 2(2), 3904–3908.
Tohidi, H., Jafari, A., & Azimi Afshar, A. (2010b). Using balanced scorecard in educational organizations. Procedia Social and Behavioral Sciences. 2(2), 5544–5548.
Tseng, M.L. (2010). Implementation and performance evaluation using the fuzzy network balanced scorecard. Computers & Education, 55(1), 188–201.
Wang, X., Chan, H.K., Yee, R.W.Y., & Diaz-Rainey, I. (2012). A two-stage fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain. International Journal of Production Economics, 135(2), 595-606.
Wu, H.Y., Lin, Y.K., & Chang, C.H. (2011). Performance evaluation of extension education centers in universities based on the balanced scorecard. Evaluation and Program Planning, 34(10), 37-50.
Wu, H.Y., Tzeng, G.H., & Chen, Y.H. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36(6), 10135-10147.
Wu, W.W., & Lee, Y.T. (2007). Developing global managers’ competencies using the fuzzy DEMATEL method. Expert Systems with Applications, 32(2), 499–507.
Xu, Y., & Yeh, C.H. (2012). An integrated approach to evaluation and planning of best practices. Omega, 40(1), 65–78.
Yan, X., & Chang-Hsing, Y. (2012). An integrated approach to evaluation and planning of best practices. Omega, 40(1), 67-78.
Zheng, G., Zhu, N., Tian, Z., Chen, Y., & Sun, B. (2012). Application of a trapezoidal fuzzy AHP method for work safety evaluation and early warning rating of hot and humid environments. Safety Science, 50(2), 228-239.
Zhou, Q., Huang, W., & Zhang, Y. (2011). Identifying critical success factors in emergency management using a fuzzy DEMATEL method. Expert Systems with Applications, 49(2), 243-259.