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How to cite this paper
Nemati, B., Ghaemi, V & Rashidi, M. (2013). The Effect of KM implementation on organizational performance with balanced scorecard methodology.Management Science Letters , 3(3), 1025-1036.
Refrences
Al-Ali, N. (2003). Comprehensive intellectual capital management: step by step. John Wiley & Sons.
Allard, S., & Holsapple, C.W. (2002). Knowledge management as a key for e-business
competitiveness: from the knowledge chain to KM Audits. The Journal of Computer Information
Systems, 42(5), 19-25.
American productivity & Quality center & Arthur Andersen. (1995). The knowledge management
Assessment Tool(KMAT). available at : http://www.apqc.org/ km/.
Anantatmula, V.S. (2008). Leadership role in making effective use of KM. Journal of Information
and Knowledge Management Systems, 38(4), 445-460.
Berawi, M.A. (2004). Quality revolution: Leading the innovation and competitive advantage.
International Journal of Quality & Reliability Management, 21(4), 425-38.
Bierly, P., & Daly, P. (2002). The strategic management of intellectual capital and organizational
knowledge. Oxford University Press.
Bose, S., & Thomas, K. (2007). Applying the balanced scorecard for better performance of
intellectual capital. The journal of intellectual capital, 8(4), 653-665.
CEN (2004). European Guide to good Practice in Knowledge Management – booklets 1,2,3,4:
Knowledge management Framework , Organizational Culture , KM Implementation , Guidelines
for Measuring KM.
Chareonsak, Ch., & Chansa-ngavej, Ch. (2008). Intangible asset management framework for longterm
financial performance. Industrial Management & Data Systems, 108(6).
Dalkir, K. (2005). Knowledge management in theory & practice. Elsevier Butterworth-Heinemann.
DeTienne, K.B., & Jackson, L.A. (2001). Knowledge management; understanding theory and
developing strategy. Competitiveness Review, 11(1), 1-11.
Drucker, P. (1995). The post-capitalist society. Oxford: Butterworth-Heineman.
Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management: an organizational
capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.
Gottsachalck, P. (2005). Strategic knowledge management technology. Idea Group Publishing.
Gruber, H., & Duxbury, L. (2001). Does organizationl culture affect the sharing of knowledge?
Presentation Health Canada.
Ho, L. A. (2008). What affects organizational performance? The linking of learning and knowledge
management. Industrial Management & Data Systems, 108(9), 1234-1254.
Kalantari, K. (2009). Structural Equation Modeling in Socio-Economic Research. Tehran: Farhang-ESaba
Publication (In Person).
Lang, D. W., & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy
of Management Executive, 14(4),
Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational
performance: an integrative view and empirical examination. Journal of Management Information
Systems, 20(1), 179-228.
Liu, P., Chen, W., & Tsai, C. (2004). An empirical study on the correlation between knowledge
management capability and competitiveness in Taiwan’s industries. Technovation, 24(12), 971-977.
Marques, D. P., & Simon, F. J. G. (2006). The effect of knowledge management practices on firm
performance. Journal of Knowledge Management, 10(3), 143-156.
Momeni, M. (2007). Statistical Analysis with SPSS. Tehran: New Book Publication.
Niven, P.R. (2002). Balanced Scorecard step-by-step: Maximizing Performance and Maintaining
Results. John Wiley & Sons,
Pietrantonio, R. (2007). Assessment of the knowledge management systems in public administrations
of Southern Italy. The Journal of Information and Knowledge Management Systems, 37(3), 331 -
347.
PSB: Singapore National Productivity and Standards Council, (1999). A ten-year plan, Productivity
Action 21 (ProAct21); creating the future. Singapore Productivity and standards Board (PSB).
Salmani, D. (1997). Leadership Organization Articles”, Tehran: Tarigh -E- Kamal publication.
Salmani, D. (2005).Quality of Work Life and Improved of Organizational Behavior. Tehran: Tehran
University publications (In Persian).
Samadi, A., & Seghehei, E. (2008). Performance assessment of administrative systems. available on
line at: http://www.iie.ir/articles/performance
Sarmad, Z., Bazargan, A. and Hejazi, E. (2008). Research Methods on Behavioral Science. Tehran:
Agah Publication (In Persian).
Schulz, M., & Jobe, L.A. (2001). Codification and tacitness as knowledge management strategies:
an empirical exploration. Journal of High Technology Management Research, 12(1), 139-65.
Starns, J., & Odom, C. (2006). Using knowledge management principles to solve organizational
performance problems. The Journal of Information and Knowledge Management Systems, 36(2),
238-254.
Sveiby, K. E. (2007). Methods for Measuring Intangible Assets: available online at:
http://www.sveiby.com/intangiblemethods.htm
Valmohammadi, Ch. (2010). Identification and prioritization of critical success factors of knowledge
management in Iranian SMEs: An experts’ view”. African Journal of Business Management, 4(6),
915-924.
Weifeng, X., & Huihuan, G. (2008). Using fuzzy analytic hierarchy process and balanced scorecard
for commercial bank performance assessment. Proceeding of International Seminar on Business
and Information Management, 432-435.
Zack, M. H. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125-
145.
Zack, M., McKeen, J., & Singh, S. (2009). Knowledge management and organizational performance:
an exploratory analysis. Journal of Knowledge Management, 13(6), 392-409.
Allard, S., & Holsapple, C.W. (2002). Knowledge management as a key for e-business
competitiveness: from the knowledge chain to KM Audits. The Journal of Computer Information
Systems, 42(5), 19-25.
American productivity & Quality center & Arthur Andersen. (1995). The knowledge management
Assessment Tool(KMAT). available at : http://www.apqc.org/ km/.
Anantatmula, V.S. (2008). Leadership role in making effective use of KM. Journal of Information
and Knowledge Management Systems, 38(4), 445-460.
Berawi, M.A. (2004). Quality revolution: Leading the innovation and competitive advantage.
International Journal of Quality & Reliability Management, 21(4), 425-38.
Bierly, P., & Daly, P. (2002). The strategic management of intellectual capital and organizational
knowledge. Oxford University Press.
Bose, S., & Thomas, K. (2007). Applying the balanced scorecard for better performance of
intellectual capital. The journal of intellectual capital, 8(4), 653-665.
CEN (2004). European Guide to good Practice in Knowledge Management – booklets 1,2,3,4:
Knowledge management Framework , Organizational Culture , KM Implementation , Guidelines
for Measuring KM.
Chareonsak, Ch., & Chansa-ngavej, Ch. (2008). Intangible asset management framework for longterm
financial performance. Industrial Management & Data Systems, 108(6).
Dalkir, K. (2005). Knowledge management in theory & practice. Elsevier Butterworth-Heinemann.
DeTienne, K.B., & Jackson, L.A. (2001). Knowledge management; understanding theory and
developing strategy. Competitiveness Review, 11(1), 1-11.
Drucker, P. (1995). The post-capitalist society. Oxford: Butterworth-Heineman.
Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management: an organizational
capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.
Gottsachalck, P. (2005). Strategic knowledge management technology. Idea Group Publishing.
Gruber, H., & Duxbury, L. (2001). Does organizationl culture affect the sharing of knowledge?
Presentation Health Canada.
Ho, L. A. (2008). What affects organizational performance? The linking of learning and knowledge
management. Industrial Management & Data Systems, 108(9), 1234-1254.
Kalantari, K. (2009). Structural Equation Modeling in Socio-Economic Research. Tehran: Farhang-ESaba
Publication (In Person).
Lang, D. W., & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy
of Management Executive, 14(4),
Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational
performance: an integrative view and empirical examination. Journal of Management Information
Systems, 20(1), 179-228.
Liu, P., Chen, W., & Tsai, C. (2004). An empirical study on the correlation between knowledge
management capability and competitiveness in Taiwan’s industries. Technovation, 24(12), 971-977.
Marques, D. P., & Simon, F. J. G. (2006). The effect of knowledge management practices on firm
performance. Journal of Knowledge Management, 10(3), 143-156.
Momeni, M. (2007). Statistical Analysis with SPSS. Tehran: New Book Publication.
Niven, P.R. (2002). Balanced Scorecard step-by-step: Maximizing Performance and Maintaining
Results. John Wiley & Sons,
Pietrantonio, R. (2007). Assessment of the knowledge management systems in public administrations
of Southern Italy. The Journal of Information and Knowledge Management Systems, 37(3), 331 -
347.
PSB: Singapore National Productivity and Standards Council, (1999). A ten-year plan, Productivity
Action 21 (ProAct21); creating the future. Singapore Productivity and standards Board (PSB).
Salmani, D. (1997). Leadership Organization Articles”, Tehran: Tarigh -E- Kamal publication.
Salmani, D. (2005).Quality of Work Life and Improved of Organizational Behavior. Tehran: Tehran
University publications (In Persian).
Samadi, A., & Seghehei, E. (2008). Performance assessment of administrative systems. available on
line at: http://www.iie.ir/articles/performance
Sarmad, Z., Bazargan, A. and Hejazi, E. (2008). Research Methods on Behavioral Science. Tehran:
Agah Publication (In Persian).
Schulz, M., & Jobe, L.A. (2001). Codification and tacitness as knowledge management strategies:
an empirical exploration. Journal of High Technology Management Research, 12(1), 139-65.
Starns, J., & Odom, C. (2006). Using knowledge management principles to solve organizational
performance problems. The Journal of Information and Knowledge Management Systems, 36(2),
238-254.
Sveiby, K. E. (2007). Methods for Measuring Intangible Assets: available online at:
http://www.sveiby.com/intangiblemethods.htm
Valmohammadi, Ch. (2010). Identification and prioritization of critical success factors of knowledge
management in Iranian SMEs: An experts’ view”. African Journal of Business Management, 4(6),
915-924.
Weifeng, X., & Huihuan, G. (2008). Using fuzzy analytic hierarchy process and balanced scorecard
for commercial bank performance assessment. Proceeding of International Seminar on Business
and Information Management, 432-435.
Zack, M. H. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125-
145.
Zack, M., McKeen, J., & Singh, S. (2009). Knowledge management and organizational performance:
an exploratory analysis. Journal of Knowledge Management, 13(6), 392-409.