How to cite this paper
Kheyrkhahan, M., kalaei, H., Karkehabadi, H & Bozorgmehr, B. (2012). Developing a benchmarking approach to evaluate the state of warranty in automakers: A case study of two biggest automakers in Middle East.Management Science Letters , 2(8), 3001-3013.
Refrences
Blischke, W.R. (1990). Mathematical models for analysis of warranty policies. Mathematical Computational Modeling, 13, 1-16.
Blischke, W.R., & Murthy, D.N.P. (1992). Product warranty management – I:A taxonomy for warranty policies. European Journal of Operational Research, 62, 127-148.
Christozov, D., Chukova, S., Mateev, P. (2009). On two type of warranties: Warranty of malfunctioning and warranty of misinforming, Asia-Pacific Journal of Operational Research, 26(3), 1–22.
Chukova, S., Dimitrov, B., Rykov, V.V. (1993). Warranty analysis. Journal of Soviet Mathematics, 67, 3486-3508.
Glickman, T. S., & Berger, P. D. (1976). Optimal price and protection period decisions for a product under warranty. Management Science, 22, 1381–1389.
Iskandar, J., & Murthy, B. P. (2009). DNP, A repair-replace strategy based on usage rate for items sold with a two-dimensional warranty. Reliability Engineering and System Safety, 94, 611-617.
Ives, B., & Vitale, M.R. (1988). After the sale: Leveraging maintenance policy over a warranty period. Microelectronic Reliability, 34, 529-534.
Ives, B., & Vitale, M. R. (1988). After the sale: Leveraging maintenance with information technology. MIS Quarterly, 12, 7-21.
Maronick, T. J. (2006). Consumer perceptions of extended warranties. Journal of Retailing and Consumer Services, 14(3), 224-231.
McGuire, E.P. (1980). Industrial Product Warranties: Policies and Practices. The Conference Board Inc, New York.
Mitra, A., & Jayprakash, G.P. (1990). A multi-objective model for warranty estimation. European Journal of Operational Research, 45, 347–355.
Mitra, A., & Jayprakash, G.P. (1997). Market share and warranty costs for renewable warranty programs. International Journal of Production Economics, 50, 155–168.
Murthy, D.N.P, & Blischke, W.R. (1992). Product warranty management –II:An integrated framework for study. European Journal of Operational Research, 62, 261-281.
Murthy, D.N.P., & Blischke, W.R. (1992). Product warranty management –III:A review of mathematical models. European Journal of Operational Research, 63, 1-34.
Murthy, D.N.P. , & Djamaludin, I. (2002). New product warranty: A literature review. International Journal of Production Economics, 79, 231–260.
Murthy, D.N.P., & Jack, N. (2003). Warranty and maintenance. Handbook of reliability engineering, 305-314.
Murthy, D.N.P., Solem , O., & Roren, T. (2004). Production, manufacturing and logistics product warranty logistics: Issues and challenges. European Journal of Operational Research, 156, 110–126.
Petkova, V.T., Sander, P.C., & Brombacher, A.C. (2000). The use of quality metrics in service centres. International Journal of Production Economics, 67, 27-36.
Polatoglu, H., & Sahin, I. (1998). Theory and methodology probability distributions of cost, revenue and profit over a warranty cycle. European Journal of Operational Research, 108, 170-183
Park, M. and Pham, H. (2010). Altered quasi-renewal concepts for modeling reneable warranty costs with imperfect repairs. Mathematical and Computer Modeling, 52, 1435-1450
Richken, P.H., Chandramohan, J., Tapiero, C.S. (1989). Servicing, quality design and control. IIE Transactions, 21, 213- 220.
Scitovszky, T. (1945). Some consequences of the habit of judging quality by price. Review of Economic Studies, 12, 100–105.
Teng, J.T., & Thompson, G.L. (1996). Optimal strategies for general price–quality decision models of new products with learning production costs. European Journal of Operational Research, 93, 476–489.
Thomas, M.U., & Rao, S.S. (1999). Warranty economic decision model: A summary and some suggested directions for future research. Operation Research 47, 807- 820.
Wang, H., & Pham, H. (2006). Reliability and optimal maintenance. Springer.
Wang, L., Chu, J., & Wu, J. (2007). Selection of optimum maintenance strategies based on a fuzzy analytic hierarchy process. International Journal of Production Economics, 107, 151–163.
Wu, C.C., Lin, P.C., & Chou, C.Y. (2006). Determination of price and warranty length for a normal lifetime distributed product. International Journal of Production Economics, 102, 95–107.
Blischke, W.R., & Murthy, D.N.P. (1992). Product warranty management – I:A taxonomy for warranty policies. European Journal of Operational Research, 62, 127-148.
Christozov, D., Chukova, S., Mateev, P. (2009). On two type of warranties: Warranty of malfunctioning and warranty of misinforming, Asia-Pacific Journal of Operational Research, 26(3), 1–22.
Chukova, S., Dimitrov, B., Rykov, V.V. (1993). Warranty analysis. Journal of Soviet Mathematics, 67, 3486-3508.
Glickman, T. S., & Berger, P. D. (1976). Optimal price and protection period decisions for a product under warranty. Management Science, 22, 1381–1389.
Iskandar, J., & Murthy, B. P. (2009). DNP, A repair-replace strategy based on usage rate for items sold with a two-dimensional warranty. Reliability Engineering and System Safety, 94, 611-617.
Ives, B., & Vitale, M.R. (1988). After the sale: Leveraging maintenance policy over a warranty period. Microelectronic Reliability, 34, 529-534.
Ives, B., & Vitale, M. R. (1988). After the sale: Leveraging maintenance with information technology. MIS Quarterly, 12, 7-21.
Maronick, T. J. (2006). Consumer perceptions of extended warranties. Journal of Retailing and Consumer Services, 14(3), 224-231.
McGuire, E.P. (1980). Industrial Product Warranties: Policies and Practices. The Conference Board Inc, New York.
Mitra, A., & Jayprakash, G.P. (1990). A multi-objective model for warranty estimation. European Journal of Operational Research, 45, 347–355.
Mitra, A., & Jayprakash, G.P. (1997). Market share and warranty costs for renewable warranty programs. International Journal of Production Economics, 50, 155–168.
Murthy, D.N.P, & Blischke, W.R. (1992). Product warranty management –II:An integrated framework for study. European Journal of Operational Research, 62, 261-281.
Murthy, D.N.P., & Blischke, W.R. (1992). Product warranty management –III:A review of mathematical models. European Journal of Operational Research, 63, 1-34.
Murthy, D.N.P. , & Djamaludin, I. (2002). New product warranty: A literature review. International Journal of Production Economics, 79, 231–260.
Murthy, D.N.P., & Jack, N. (2003). Warranty and maintenance. Handbook of reliability engineering, 305-314.
Murthy, D.N.P., Solem , O., & Roren, T. (2004). Production, manufacturing and logistics product warranty logistics: Issues and challenges. European Journal of Operational Research, 156, 110–126.
Petkova, V.T., Sander, P.C., & Brombacher, A.C. (2000). The use of quality metrics in service centres. International Journal of Production Economics, 67, 27-36.
Polatoglu, H., & Sahin, I. (1998). Theory and methodology probability distributions of cost, revenue and profit over a warranty cycle. European Journal of Operational Research, 108, 170-183
Park, M. and Pham, H. (2010). Altered quasi-renewal concepts for modeling reneable warranty costs with imperfect repairs. Mathematical and Computer Modeling, 52, 1435-1450
Richken, P.H., Chandramohan, J., Tapiero, C.S. (1989). Servicing, quality design and control. IIE Transactions, 21, 213- 220.
Scitovszky, T. (1945). Some consequences of the habit of judging quality by price. Review of Economic Studies, 12, 100–105.
Teng, J.T., & Thompson, G.L. (1996). Optimal strategies for general price–quality decision models of new products with learning production costs. European Journal of Operational Research, 93, 476–489.
Thomas, M.U., & Rao, S.S. (1999). Warranty economic decision model: A summary and some suggested directions for future research. Operation Research 47, 807- 820.
Wang, H., & Pham, H. (2006). Reliability and optimal maintenance. Springer.
Wang, L., Chu, J., & Wu, J. (2007). Selection of optimum maintenance strategies based on a fuzzy analytic hierarchy process. International Journal of Production Economics, 107, 151–163.
Wu, C.C., Lin, P.C., & Chou, C.Y. (2006). Determination of price and warranty length for a normal lifetime distributed product. International Journal of Production Economics, 102, 95–107.