How to cite this paper
Kurdi, B., Alshurideh, M & afaishat, T. (2020). Employee retention and organizational performance: Evidence from banking industry.Management Science Letters , 10(16), 3981-3990.
Refrences
Adair, J. E. (2006). Leadership and motivation: The fifty-fifty rule and the eight key principles of motivating others. Kogan Page Publishers.
Alas, R., & Vadi, M. (2006). The employees' attitudes and their connections with the organisational culture in the process of change in the Estonian organisations. Baltic Journal of Management.
ALDamoe, F. M. A., Yazam, M., & Ahmid, K. B. (2012). The mediating effect of HRM outcomes (employee retention) on the relationship between HRM practices and organizational performance. International Journal of Human Resource Studies, 2(1), 75.
Alshurideh, M., Masa'deh, R., & Alkurdi, B. (2012). The effect of customer satisfaction upon customer retention in the Jordanian mobile market: An empirical investigation. European Journal of Economics, Finance and Administrative Sciences, 47(12), 69-78.
Alshurideh, M. T., & Shaltoni, A. M. (2014). Marketing communications role in shaping consumer awareness of cause-related marketing campaigns. International Journal of Marketing Studies, 6(2), 163.
Alshurideh, M. T. (2014). A qualitative analysis of customer repeat purchase behaviour in the UK mobile phone market. Journal of Management Research, 6(1), 109.
Alshurideh, M. (2014). The factors predicting students' satisfaction with universities' healthcare clinics' services: A case-Study from the Jordanian higher education sector. Dirasat: Administrative Sciences, 161(1524), 1-36.
Alshurideh, M., Alhadid, A. Y., & Barween, A. (2015). The effect of internal marketing on organizational citizenship behavior an applicable study on the University of Jordan employees. International Journal of Marketing Studies, 7(1), 138.
Alshraideh, A. T. R., Al-Lozi, M., & Alshurideh, M. T. (2017). The impact of training strategy on organizational loyalty via the mediating variables of organizational satisfaction and organizational performance: An empirical study on Jordanian agricultural credit corporation staff. Journal of Social Sciences (COES&RJ-JSS), 6(2), 383-394.
Alshurideh, M. T. (2016a). Exploring the main factors affecting consumer choice of mobile phone service provider contracts. International Journal of Communications, Network and System Sciences, 9(12), 563-581.
Alshurideh, M. (2016b). Is customer retention beneficial for customers: A conceptual background. Journal of Research in Marketing, 5(3), 382–89.
Alshurideh, M. (2016c). Scope of customer retention problem in the mobile phone sector: A theoretical perspective. Journal of Marketing and Consumer Research, 20, 64–69.
Alshurideh, M., Al Kurdi, B., Abu Hussien, A., & Alshaar, H. (2017). Determining the main factors affecting consumers’ acceptance of ethical advertising: A review of the Jordanian market. Journal of Marketing Communications, 23(5), 513-532.
Alshurideh, M. T. (2017). A theoretical perspective of contract and contractual customer-supplier relationship in the mobile phone service sector. International Journal of Business and Management, 12(7), 201-210.
Alshurideh, D. M. (2019). Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?. International Journal of Electronic Customer Relationship Management, 12(1), 40-57.
Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H., & Kurd, B. (2020). Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), 599-612.
Alshurideh, M., Al Kurdi, B., Abumari, A., & Salloum, S. (2018). Pharmaceutical Promotion Tools Effect on Physician’s Adoption of Medicine Prescribing: Evidence from Jordan. Modern Applied Science, 12(11), 210-222.
Alshurideh, M. (2019). Do electronic loyalty programs still drive customer choice and repeat purchase behaviour? International Journal of Electronic Customer Relationship Management, 12(1).
Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H., & Kurd, B. (2020). Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), 599-612..
Alzoubi, H., Alshurideh, M., Kurdi, B., & Inairat, M. (2020). Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncertain Supply Chain Management, 8(3), 579-588..
Ammari, G., Alkurdi, B., Alshurideh, A., & Alrowwad, A. (2017). Investigating the impact of communication satisfaction on organizational commitment: a practical approach to increase employees’ loyalty. International Journal of Marketing Studies, 9(2), 113-133.
Alshurideh, M. (2010). Customer service retention–A behavioural perspective of the UK mobile market (Doctoral dissertation, Durham University).
Balakrishnan, L. (2014). A study on retention strategy's followed by education institutions in retaining qualified employees. SIES Journal of Management, 10(1).
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Brayfield, A. H., & Crockett, W. H. (1955). Employee attitudes and employee performance. Psychological bulletin, 52(5), 396.
Calo, T. J. (2008). Talent management in the era of the aging workforce: The critical role of knowledge transfer. Public Personnel Management, 37(4), 403-416.
Cascio, W. F. (2006). The economic impact of employee behaviors on organizational performance. In America at work (pp. 241-256). Palgrave Macmillan, New York.r.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Davis, T. L. (2013). A Qualitative Study of the Effects of Employee Retention on the Organization. ProQuest LLC.
ELSamen, A. A., & Alshurideh, M. (2012). The impact of internal marketing on internal service quality: A case study in a Jordanian pharmaceutical company. International Journal of Business and Management, 7(19), 84..
Fountoulakis, K. N. (2014). Suicide rates and the economic crisis in Europe. Dusunen Adam, 27(1), 1..
Frank, F. D., Finnegan, R. P., & Taylor, C. R. (2004). The race for talent: Retaining and engaging workers in the 21st century. Human Resource Planning, 27(3).
Gberevbie, D. E. (2010). Organizational retention strategies and employee performance of Zenith Bank in Nigeria. African Journal of Economic and Management Studies.
Gering, J., & Conner, J. (2002). A strategic approach to employee retention. Healthcare Financial Management, 56(11), 40-44..
Ghannajeh, A., Alshurideh, M., Al-Zu’bi, M. F., Abdullah Abuhamad, G. A., Taghrid, R.S., & Akhorshaideh, A.H. (2015). A QUALITATIVE ANALYSIS OF PRODUCT INNOVATION IN JORDAN’S PHARMACEUTICAL SECTOR. European Scientific Journal, 11(4), 1857–7881.
Hafeez, K., Malak, N., & Zhang, Y. (2007). Outsourcing non-core assets and competences of a firm using analytic hierarchy process. Computers & Operations Research, 34(12), 3592-3608.
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442–58.
Hanif, A., Khalid, W., & Khan, T. N. (2013). Relating Maslow's hierarchy of needs with employee turnover and retention: case study of local telco. International Journal of Human Resource Studies, 3(2), 51.
Hudairi, S. M. (2015). Jordan Banking Sector Brief. AWRAQ Investments.
International Labor Organisation. (2004). Economic Security for a Better World. Geneva.
Irshad, M., & Afridi, F. (2007). Factors affecting employees retention: Evidence from literature. Abasyn Journal of Social Sciences, 4(2), 307-339.
Kar, S., & Misra, K. C. (2013). Nexus between work life balance practices and employee retention-The mediating effect of a supportive culture. Asian Social Science, 9(11), 63.
Kurdi. (2016). Healthy-Food Choice and Purchasing Behaviour Analysis: An Exploratory Study of Families in the UK.
Kurdi, B., Alshurideh, M., Salloum, S., Obeidat, Z., & Al-dweeri, R. (2020). An Empirical Investigation into Examination of Factors Influencing University Students’ Behavior towards Elearning Acceptance Using SEM Approach.
Kyndt, E., Dochy, F., Michielsen, M., & Moeyaert, B. (2009). Employee retention: Organisational and personal perspectives. Vocations and Learning, 2(3), 195-215.
Lee, C., & Way, K. (2010). Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention. International Journal of Hospitality Management, 29(3), 344-353.
Lin, Y. C., Chen, Y. C., & Yeh, R. C. (2010). Understanding college students’ continuing intentions to use multimedia e-learning systems. World Transactions on Engineering and Technology Education, 8(4), 488-493.
Liu, S. H., Liao, H. L., & Peng, C. J. (2005). Applying the technology acceptance model and flow theory to online e-learning users’ acceptance behavior. E-learning, 4(H6), H8.
Maddi, S. R. (1996). Personality theories: A comparative analysis. Thomson Brooks/Cole Publishing Co.
Markos, S., & Sridevi, M. S. (2010). Employee engagement: The key to improving performance. International Journal of Business and Management, 5(12), 89.
McLeod, S. (2007). Simply psychology. Maslow’s hierarchy of needs. Retrieved July 16:2013.
Mohanty, S. (2009). Retention depicts the health of the organization. Cambodian Management Journal, 1(2), 1-6.
Nowack, K., & Learning, E. (2008). Leadership, emotional intelligence and employee engagement: Creating a psychologically healthy workplace. Envisia Learning, 2.
Obeidat, Z., Alshurideh, M., Al Dweeri., R. & Masa’deh, R. n.d. The influence of online revenge acts on consumers psychological and emotional states: Does revenge taste sweet?.” in 33 IBIMA Conference proceedings - 10-11 April 2019, Granada, Spain.
OECD. (2004). The Security Economy. International Futures Programme.
Oladapo, V. (2014). The impact of talent management on retention. Journal of Business Studies Quarterly, 5(3), 19.
Paul, A. K., & Anantharaman, R. N. (2003). Impact of people management practices on organizational performance: analysis of a causal model. The International Journal of Human Resource Management.
Pettman, B. O. (1975). Labour Turnover and Retention. Halsted Press.
Ramlall, S. (2004). A review of employee motivation theories and their implications for employee retention within organizations. Journal of American Academy of Business, 5(1/2), 52–63.
Rasmussen, T. H., & Jeppesen, H. J. (2006). Teamwork and associated psychological factors: A review. Work & Stress, 20(2), 105-128.
Royle, M. T., & Hall, A. T. (2012). The relationship between McClelland’s theory of needs, feeling individually accountable, and informal accountability for others. International Journal of Management and Marketing Research, 5(1), 21-42.
Saari, L. M., & Judge, T. A. (2004). Employee attitudes and job satisfaction. Human Resource Management: Published in Cooperation with the School of Business Administration, The University of Michigan and in alliance with the Society of Human Resources Management, 43(4), 395-407.
Salman, A., Ahmad, N., & Matin, F. (2014). Factors affecting on employees retention in banking sector: An investigation from Karachi. European Journal of Business and Management, 6(37), 2222-1905.
Samuel, M. O., & Chipunza, C. (2009). Employee retention and turnover: Using motivational variables as a panacea. African Journal of Business Management, 3(9), 410-415.
Sandhya, K., & Kumar, D. P. (2011). Employee retention by motivation. Indian Journal of science and technology, 4(12), 1778-1782..
Schuler, R. S., & Jackson, S. E. (2006). Human Resource Management: International Perspectives. Thomson South-Western: S.N.
Shapiro, D. L., & Kirkman, B. L. (1999). Employees’ reaction to the change to work teams. Journal of Organizational Change Management.
Singh, S. (2012). Developing e‐skills for competitiveness, growth and employment in the 21st Century. International Journal of Development Issues.
Soni, B., & Soni, R. (2016, July). Enhancing Maslow's hierarchy of needs for effective leadership. In Competition Forum (Vol. 14, No. 2, p. 259). American Society for Competitiveness.
Vasquez, D. (2014). Employee retention for economic stabilization: A qualitative phenomenological study in the hospitality sector. International Journal of Management, Economics and Social Sciences, 3(1), 1-17..
Wernerfelt, B. (1984). A resource‐based view of the firm. Strategic Management Journal, 5(2), 171-180.
Yamaguchi, I. (2003). The relationships among individual differences, needs and equity sensitivity. Journal of Managerial Psychology.
Zu’bi, Z., Al-Lozi, M., Dahiyat, S., Alshurideh, M., & Al Majali, A. (2012). Examining the effects of quality management practices on product variety. European Journal of Economics, Finance and Administrative Sciences, 51(1), 123-139.
Alas, R., & Vadi, M. (2006). The employees' attitudes and their connections with the organisational culture in the process of change in the Estonian organisations. Baltic Journal of Management.
ALDamoe, F. M. A., Yazam, M., & Ahmid, K. B. (2012). The mediating effect of HRM outcomes (employee retention) on the relationship between HRM practices and organizational performance. International Journal of Human Resource Studies, 2(1), 75.
Alshurideh, M., Masa'deh, R., & Alkurdi, B. (2012). The effect of customer satisfaction upon customer retention in the Jordanian mobile market: An empirical investigation. European Journal of Economics, Finance and Administrative Sciences, 47(12), 69-78.
Alshurideh, M. T., & Shaltoni, A. M. (2014). Marketing communications role in shaping consumer awareness of cause-related marketing campaigns. International Journal of Marketing Studies, 6(2), 163.
Alshurideh, M. T. (2014). A qualitative analysis of customer repeat purchase behaviour in the UK mobile phone market. Journal of Management Research, 6(1), 109.
Alshurideh, M. (2014). The factors predicting students' satisfaction with universities' healthcare clinics' services: A case-Study from the Jordanian higher education sector. Dirasat: Administrative Sciences, 161(1524), 1-36.
Alshurideh, M., Alhadid, A. Y., & Barween, A. (2015). The effect of internal marketing on organizational citizenship behavior an applicable study on the University of Jordan employees. International Journal of Marketing Studies, 7(1), 138.
Alshraideh, A. T. R., Al-Lozi, M., & Alshurideh, M. T. (2017). The impact of training strategy on organizational loyalty via the mediating variables of organizational satisfaction and organizational performance: An empirical study on Jordanian agricultural credit corporation staff. Journal of Social Sciences (COES&RJ-JSS), 6(2), 383-394.
Alshurideh, M. T. (2016a). Exploring the main factors affecting consumer choice of mobile phone service provider contracts. International Journal of Communications, Network and System Sciences, 9(12), 563-581.
Alshurideh, M. (2016b). Is customer retention beneficial for customers: A conceptual background. Journal of Research in Marketing, 5(3), 382–89.
Alshurideh, M. (2016c). Scope of customer retention problem in the mobile phone sector: A theoretical perspective. Journal of Marketing and Consumer Research, 20, 64–69.
Alshurideh, M., Al Kurdi, B., Abu Hussien, A., & Alshaar, H. (2017). Determining the main factors affecting consumers’ acceptance of ethical advertising: A review of the Jordanian market. Journal of Marketing Communications, 23(5), 513-532.
Alshurideh, M. T. (2017). A theoretical perspective of contract and contractual customer-supplier relationship in the mobile phone service sector. International Journal of Business and Management, 12(7), 201-210.
Alshurideh, D. M. (2019). Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?. International Journal of Electronic Customer Relationship Management, 12(1), 40-57.
Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H., & Kurd, B. (2020). Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), 599-612.
Alshurideh, M., Al Kurdi, B., Abumari, A., & Salloum, S. (2018). Pharmaceutical Promotion Tools Effect on Physician’s Adoption of Medicine Prescribing: Evidence from Jordan. Modern Applied Science, 12(11), 210-222.
Alshurideh, M. (2019). Do electronic loyalty programs still drive customer choice and repeat purchase behaviour? International Journal of Electronic Customer Relationship Management, 12(1).
Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H., & Kurd, B. (2020). Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), 599-612..
Alzoubi, H., Alshurideh, M., Kurdi, B., & Inairat, M. (2020). Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncertain Supply Chain Management, 8(3), 579-588..
Ammari, G., Alkurdi, B., Alshurideh, A., & Alrowwad, A. (2017). Investigating the impact of communication satisfaction on organizational commitment: a practical approach to increase employees’ loyalty. International Journal of Marketing Studies, 9(2), 113-133.
Alshurideh, M. (2010). Customer service retention–A behavioural perspective of the UK mobile market (Doctoral dissertation, Durham University).
Balakrishnan, L. (2014). A study on retention strategy's followed by education institutions in retaining qualified employees. SIES Journal of Management, 10(1).
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Brayfield, A. H., & Crockett, W. H. (1955). Employee attitudes and employee performance. Psychological bulletin, 52(5), 396.
Calo, T. J. (2008). Talent management in the era of the aging workforce: The critical role of knowledge transfer. Public Personnel Management, 37(4), 403-416.
Cascio, W. F. (2006). The economic impact of employee behaviors on organizational performance. In America at work (pp. 241-256). Palgrave Macmillan, New York.r.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Davis, T. L. (2013). A Qualitative Study of the Effects of Employee Retention on the Organization. ProQuest LLC.
ELSamen, A. A., & Alshurideh, M. (2012). The impact of internal marketing on internal service quality: A case study in a Jordanian pharmaceutical company. International Journal of Business and Management, 7(19), 84..
Fountoulakis, K. N. (2014). Suicide rates and the economic crisis in Europe. Dusunen Adam, 27(1), 1..
Frank, F. D., Finnegan, R. P., & Taylor, C. R. (2004). The race for talent: Retaining and engaging workers in the 21st century. Human Resource Planning, 27(3).
Gberevbie, D. E. (2010). Organizational retention strategies and employee performance of Zenith Bank in Nigeria. African Journal of Economic and Management Studies.
Gering, J., & Conner, J. (2002). A strategic approach to employee retention. Healthcare Financial Management, 56(11), 40-44..
Ghannajeh, A., Alshurideh, M., Al-Zu’bi, M. F., Abdullah Abuhamad, G. A., Taghrid, R.S., & Akhorshaideh, A.H. (2015). A QUALITATIVE ANALYSIS OF PRODUCT INNOVATION IN JORDAN’S PHARMACEUTICAL SECTOR. European Scientific Journal, 11(4), 1857–7881.
Hafeez, K., Malak, N., & Zhang, Y. (2007). Outsourcing non-core assets and competences of a firm using analytic hierarchy process. Computers & Operations Research, 34(12), 3592-3608.
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442–58.
Hanif, A., Khalid, W., & Khan, T. N. (2013). Relating Maslow's hierarchy of needs with employee turnover and retention: case study of local telco. International Journal of Human Resource Studies, 3(2), 51.
Hudairi, S. M. (2015). Jordan Banking Sector Brief. AWRAQ Investments.
International Labor Organisation. (2004). Economic Security for a Better World. Geneva.
Irshad, M., & Afridi, F. (2007). Factors affecting employees retention: Evidence from literature. Abasyn Journal of Social Sciences, 4(2), 307-339.
Kar, S., & Misra, K. C. (2013). Nexus between work life balance practices and employee retention-The mediating effect of a supportive culture. Asian Social Science, 9(11), 63.
Kurdi. (2016). Healthy-Food Choice and Purchasing Behaviour Analysis: An Exploratory Study of Families in the UK.
Kurdi, B., Alshurideh, M., Salloum, S., Obeidat, Z., & Al-dweeri, R. (2020). An Empirical Investigation into Examination of Factors Influencing University Students’ Behavior towards Elearning Acceptance Using SEM Approach.
Kyndt, E., Dochy, F., Michielsen, M., & Moeyaert, B. (2009). Employee retention: Organisational and personal perspectives. Vocations and Learning, 2(3), 195-215.
Lee, C., & Way, K. (2010). Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention. International Journal of Hospitality Management, 29(3), 344-353.
Lin, Y. C., Chen, Y. C., & Yeh, R. C. (2010). Understanding college students’ continuing intentions to use multimedia e-learning systems. World Transactions on Engineering and Technology Education, 8(4), 488-493.
Liu, S. H., Liao, H. L., & Peng, C. J. (2005). Applying the technology acceptance model and flow theory to online e-learning users’ acceptance behavior. E-learning, 4(H6), H8.
Maddi, S. R. (1996). Personality theories: A comparative analysis. Thomson Brooks/Cole Publishing Co.
Markos, S., & Sridevi, M. S. (2010). Employee engagement: The key to improving performance. International Journal of Business and Management, 5(12), 89.
McLeod, S. (2007). Simply psychology. Maslow’s hierarchy of needs. Retrieved July 16:2013.
Mohanty, S. (2009). Retention depicts the health of the organization. Cambodian Management Journal, 1(2), 1-6.
Nowack, K., & Learning, E. (2008). Leadership, emotional intelligence and employee engagement: Creating a psychologically healthy workplace. Envisia Learning, 2.
Obeidat, Z., Alshurideh, M., Al Dweeri., R. & Masa’deh, R. n.d. The influence of online revenge acts on consumers psychological and emotional states: Does revenge taste sweet?.” in 33 IBIMA Conference proceedings - 10-11 April 2019, Granada, Spain.
OECD. (2004). The Security Economy. International Futures Programme.
Oladapo, V. (2014). The impact of talent management on retention. Journal of Business Studies Quarterly, 5(3), 19.
Paul, A. K., & Anantharaman, R. N. (2003). Impact of people management practices on organizational performance: analysis of a causal model. The International Journal of Human Resource Management.
Pettman, B. O. (1975). Labour Turnover and Retention. Halsted Press.
Ramlall, S. (2004). A review of employee motivation theories and their implications for employee retention within organizations. Journal of American Academy of Business, 5(1/2), 52–63.
Rasmussen, T. H., & Jeppesen, H. J. (2006). Teamwork and associated psychological factors: A review. Work & Stress, 20(2), 105-128.
Royle, M. T., & Hall, A. T. (2012). The relationship between McClelland’s theory of needs, feeling individually accountable, and informal accountability for others. International Journal of Management and Marketing Research, 5(1), 21-42.
Saari, L. M., & Judge, T. A. (2004). Employee attitudes and job satisfaction. Human Resource Management: Published in Cooperation with the School of Business Administration, The University of Michigan and in alliance with the Society of Human Resources Management, 43(4), 395-407.
Salman, A., Ahmad, N., & Matin, F. (2014). Factors affecting on employees retention in banking sector: An investigation from Karachi. European Journal of Business and Management, 6(37), 2222-1905.
Samuel, M. O., & Chipunza, C. (2009). Employee retention and turnover: Using motivational variables as a panacea. African Journal of Business Management, 3(9), 410-415.
Sandhya, K., & Kumar, D. P. (2011). Employee retention by motivation. Indian Journal of science and technology, 4(12), 1778-1782..
Schuler, R. S., & Jackson, S. E. (2006). Human Resource Management: International Perspectives. Thomson South-Western: S.N.
Shapiro, D. L., & Kirkman, B. L. (1999). Employees’ reaction to the change to work teams. Journal of Organizational Change Management.
Singh, S. (2012). Developing e‐skills for competitiveness, growth and employment in the 21st Century. International Journal of Development Issues.
Soni, B., & Soni, R. (2016, July). Enhancing Maslow's hierarchy of needs for effective leadership. In Competition Forum (Vol. 14, No. 2, p. 259). American Society for Competitiveness.
Vasquez, D. (2014). Employee retention for economic stabilization: A qualitative phenomenological study in the hospitality sector. International Journal of Management, Economics and Social Sciences, 3(1), 1-17..
Wernerfelt, B. (1984). A resource‐based view of the firm. Strategic Management Journal, 5(2), 171-180.
Yamaguchi, I. (2003). The relationships among individual differences, needs and equity sensitivity. Journal of Managerial Psychology.
Zu’bi, Z., Al-Lozi, M., Dahiyat, S., Alshurideh, M., & Al Majali, A. (2012). Examining the effects of quality management practices on product variety. European Journal of Economics, Finance and Administrative Sciences, 51(1), 123-139.