How to cite this paper
Khuong, M & Linh, U. (2020). Influence of work-related stress on employee motivation, job satisfaction and employee loyalty in hospitality industry.Management Science Letters , 10(14), 3279-3290.
Refrences
Abdullah, R., Karim, N., Patah, M., Zahari, H., Nair, G., & Jusoff, K. (2009). The linkage of employee satisfaction and loyalty in Hotel industry in Klang Valley, Malaysia. International Journal of Business and Management, 10(4), 152-160.
Adams, J. S. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social Psychology, 67(5), 422.
Alderfer, C. P. (1969). An empirical test of a new theory of human needs. Organizational Behavior and Human Performance, 4(2), 142-175.
Aldwin, C. M. (1994). Stress, Coping and Development: An Integrative Perspective. New York, NY: The Guilford Press.
Alqusayer, A. (2016). Drivers of Hotel Employee Motivation, Satisfaction and Engagement in Riyadh, the Kingdom of Saudi Ara-bia.
Anbazhagan, A., RAJAN, L. S., & Ravichandran, A. (2013). Work stress of hotel industry employees in Puducherry. Asia Pacific Journal of Marketing & Management Review ISSN, 2319, 2836.
Antonova, E. (2016). Occupational Stress, Job Satisfaction, and Employee Loyalty in Hospitality Industry: A Comparative Case Study of Two Hotels in Russia: Master Thesis. Modul University.
Ariza-Montes, A., Arjona-Fuentes, J. M., Han, H., & Law, R. (2018). Work environment and well-being of different occupational groups in hospitality: Job Demand–Control–Support model. International Journal of Hospitality Management, 73, 1–11.
Astrachan, C. B., Patel, V. K., & Wanzenried, G. (2014). A comparative study of CB-SEM and PLS-SEM for theory development in family firm research. Journal of Family Business Strategy, 5(1), 116-128.
Bacharach, S. B., Bamberger, P., & Conley, S. (1991). Work‐home conflict among nurses and engineers: Mediating the impact of role stress on burnout and satisfaction at work. Journal of organizational Behavior, 12(1), 39-53.
Baum, T., & Cheung, C. (2015). Women in tourism & hospitality: Unlocking the potential in the talent pool. Hospitality Industry white paper. Hong Kong: Hospitality Industry Pipeline (HIP).
Bhatnagar, J. (2012). Management of innovation: Role of psychological empowerment, work engagement and turnover intention in the Indian context. The International Journal of Human Resource Management, 23(5), 928-951.
Bhatti, N., Shar, A. H., Shaikh, F. M., & Nazar, M. S. (2010). Causes of stress in organization, a case study of Sukkur. International Journal of Business and Management, 5(11), 3.
Blake, C. G., Saleh, S. D., & Whorms, H. H. (1996). Stress and satisfaction as a function of technology and supervision type. International Journal of Operations & Production Management, 16(5), 64-73.
Bonoma, T.V., & Zaltsman, G. (1981). Psychology for Management. Boston: Kent Publishing Company.
Branham, L. (2005). Planning to become an employer of choice. Journal of Organizational Excellence, 24(3), 57-68.
Buhali, G. A., & Margaretha, M. (2013). Pengaruh work-family conflict terhadap komitmen organisasi: kepuasan kerja sebagai vari-abel mediasi. Jurnal Manajemen Maranatha, 13(1).
Carraher, S. M. (2011). Turnover prediction using attitudes towards benefits, pay, and pay satisfaction among employees and entre-preneurs in Estonia, Latvia, and Lithuania. Baltic Journal of management.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among US managers. Journal of applied psychology, 85(1), 65.
Chandraiah, K., Agrawal, S. C., Marimuthu, P., & Manoharan, N. (2003). Occupational stress and job satisfaction among manag-ers. Indian Journal of occupational and Environmental medicine, 7(2), 6-11.
Chen, C. F., & Kao, Y. L. (2011). The antecedents and consequences of job stress of flight attendants–Evidence from Tai-wan. Journal of Air Transport Management, 17(4), 253-255.
Chen, Y. C., Chen, H. I., Tsui, P. L., & Chiang, Y. C. (2016). Contributing Causes of Employee Loyalty of Service Personnel in In-ternational Hotels. International Journal of Organizational Innovation, 9(1).
Chess, E. (1994). Measurement of motivational tools: Considering the medical representative of India. New Delhi: Monapa Books.
Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Springer, Berlin, Heidelberg.
Chowdary, N. V. (2014). Cost of employee loyalty. Effective Executive, 17(4), 5-6. Retrieved from https://search.proquest.com/docview/1648030569?accountid=63189
Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance. Human relations, 53(6), 747-770.
Cole, G. A. (2002). Personnel and human resources management. London: Continuum International Publishing Group.
Comrey, L.A., & Lee, H.B. (1992). A first course in factor analysis (2nd ed.). Hillside NJ Lawrence Eribaum Associate.
Cooper, C. L., & Marshall, J. (2018). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. In Managerial, Occupational and Organizational Stress Research (pp. 3-20). Routledge.
Costen, W. M., & Salazar, J. (2011). The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry. Journal of Human Resources in Hospitality & Tourism, 10(3), 273-284.
Cox, T. (1978). Stress. Oxford, England: University Park.
Cummings, T. G., & Cooper, C. L. (1979). A Cybernetic Framework For Studying Occupational Stress. Human Relations, 32, 395–418.
Davis, K., & Newstrom, J. W. (1981). Human behavior at work: Organizational behavior. New York: McGraw-Hill.
Defranco, A. L., & Schmidgall, R. S. (2000). Satisfaction: Is money everything? Hospitality Review, 19(2), 1-12.
Denvir, F., & McMahon, A. (1992). Labour Turnover in London Hotels and the cost effectiveness of preventive measures. Interna-tional Journal of Hospitality Management, 11 (2), 143-54.
DiPietro, R. B., Kline, S. F., & Nierop, T. (2014). Motivation and satisfaction of lodging employees: An exploratory study of Aruba. Journal of Human Resources in Hospitality & Tourism, 13(3), 253-276.
Do Nascimento, J. C. H. B., & Da Silva Macedo, M. A. (2016). Structural Equation Models using Partial Least Squares: an Example of the Application of SmartPLS® in Accounting Research. Revista de Educação e Pesquisa em Contabilidade, 10(3).
Dua, J. K. (1994). Job stressors and their effects on physical health, emotional health and job satisfaction in a university. Journal of Educational Administration, 32(1), 59-78.
Feldman, D.C. & Arnold, H.J. (1983). Managing Individual and Group Behavior in Organizations. New York: McGraw-Hill.
Fisher, C. D. (2000). Mood and emotions while working: missing pieces of job satisfaction?. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 21(2), 185-202.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement er-ror. Journal of marketing research, 18(1), 39-50.
Gaither, C. A., Kahaleh, A. A., Doucette, W. R., Mott, D. A., Pederson, C. A., & Schommer, J. C. (2008). A modified model of pharmacists’ job stress: The role of organizational, extra-role, and individual factors on work-related outcomes. Research in Social and Administrative Pharmacy, 4(3), 231–243.
Ganster, D. C., & Schaubroeck, J. (1991). Work stress and employee health. Journal of management, 17(2), 235-271.
Ganta, V. C. (2014). Motivation in the workplace to improve the employee performance. International Journal of Engineering Tech-nology, 2(6), 221- 230.
Gede, R. (2018). Managing Work Family Conflict and Work Stress through Job Satisfaction and Its Impact on Employee Perfor-mance. Jurnal Teknik Industri, 20(2), 127-134.
Geisser, S. (1974). A predictive approach to the random effect model. Biometrika, 61(1), 101-107.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of management review, 10(1), 76-88.
Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of management, 26(3), 463-488.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hollon, C. J., & Chesser, R. J. (1976). The relationship of personal influence dissonance to job tension, satisfaction and involve-ment. Academy of Management Journal, 19(2), 308-314.
Hoppock, R. (1935). Job Satisfaction. New York, NY: Harper and Brothers.
House, R. J., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behav-ior. Organizational behavior and human performance, 7(3), 467-505.
Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work: A managerial perspective. Scott Foresman.
Jawahar, I. M. (2006). Correlates of satisfaction with performance appraisal feedback. Journal of Labor research, 27(2), 213-236.
Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of op-erations management, 24(6), 791-812.
Karatepe, O. M., Beirami, E., Bouzari, M., & Safavi, H. P. (2014). Does work engagement mediate the effects of challenge stressors on job outcomes? Evidence from the hotel industry. International Journal of Hospitality Management, 36, 14-22.
Khalilzadeh, J., Giacomo, D. C., Jafari, J., & Hamid, Z. B. (2013). Methodological approaches to job satisfaction measurement in hospitality firms. International Journal of Contemporary Hospitality Management, 25(6), 865-882.
Kim, B. P., Murrmann, S. K., & Lee, G. (2009). Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees. International Journal of Hospitality Management, 28(4), 612- 619.
Latham, G. P., & Pinder, C. C. (2005). Work motivation theory and research at the dawn of the twenty-first century. Annual Review of Psychology, 56(1), 485- 516.
LAWLER III, E. E., & Porter, L. W. (1967). The effect of performance on job satisfaction. Industrial relations: A journal of Economy and Society, 7(1), 20-28.
Lind, S. L., & Otte, F. L. (1994). Management styles, mediating variables, and stress among HRD professionals. Human Resource Development Quarterly, 5(4), 301-316.
Lu, L., Cooper, C. L., Kao, S.-F., Zhou, Y. (2003). Work stress, control beliefs and well-being in Greater China – An exploration of sub-cultural differences between the PRC and Taiwan. Journal of Managerial Psychology, 18(6), 479-510.
Lu, Y., Hu, X. M., Huang, X. L., Zhuang, X. D., Guo, P., Feng, L. F., ... & Hao, Y. T. (2017). The relationship between job satis-faction, work stress, work–family conflict, and turnover intention among physicians in Guangdong, China: a cross-sectional study. BMJ open, 7(5), e014894.
Luo, L. (1999). Work motivation, job stress and employees' well-being. Journal of applied management studies, 8, 61-72.
Luthans, F. (2011). Organizational Behavior: An Evidence–Based approach. New York: The McGrow-Hill Companies.
Mak, B. L., & Sockel, H. (2001). A confirmatory factor analysis of IS employee motivation and retention. Information & manage-ment, 38(5), 265-276.
Martensen, A., & Grønholdt, L. (2006). Internal marketing: a study of employee loyalty, its determinants and consequenc-es. Innovative Marketing, 2(4), 92-116.
Maslow, A. H. (1943). A theory of human motivation. Psychological review, 50(4), 370.
Matzler, K. et al. (2003b) Werte mit und fu¨r die Mitarbeiter schaffen, in: K. Matzler et al. (Eds). Werte schaffen - Perspektiven einer stakeholderorientierten Unternehmensfu¨hrung. Wiesbaden: Gabler, 305 –318.
McClelland, D. C. (1960). The Achieving Society (van Nostrand, New York).
Michaels, C.E., Spector, P.E. (1982). Causes of employee turnover: A test of the Mobley, Griffeth, Hand, and Meglino model. Journal of Applied Psychology, 67, 53-59.
Michie, S. (2002). Causes and management of stress at work. Occupational and environmental medicine, 59(1), 67-72.
Miles, R. H., & Petty, M. M. (1975). Relationships between role clarity, need for clarity, and job tension and satisfaction for super-visory and nonsupervisory roles. Academy of Management Journal, 18(4), 877-883.
Milman, A. (2003). Hourly employee retention in small and medium attractions: the central Florida example. International Journal of Hospitality Management, 22(1), 17-35.
Mohsin, A., Lengler, J., & Aguzzoli, R. (2015). Staff turnover in hotels: Exploring the quadratic and linear relationships. Tourism Management, 51, 35-48.
Moran, C. C. (1998). Stress and emergency work experience: a non‐linear relationship. Disaster Prevention and Management: An In-ternational Journal, 7(1), 38-46.
Mowday, R. T. (1981). Viewing turnover from the perspective of those who remain: The relationship of job attitudes to attributions of the causes of turnover. Journal of Applied Psychology, 66(1), 120.
Muchinsky, P. M. (1977). Employee absenteeism: A review of the literature. Journal of Vocational Behavior, 10(3), 316-340.
Munir, R. I. S., & Rahman, R. A. (2016). Determining dimensions of job satisfaction using factor analysis [Abstract]. Procedia Economics and Finance, 37, 488-496.
Murphy, L. R. (1995). Managing job stress – An employee assistance/human resource management partnership. Personnel Review, 24(1), 41-50.
Nazir, K. (2013). Employee Motivation, Job Satisfaction & Productivity of Employees at Boots 2012 (Westfield Stratford City) (Doctoral dissertation, Cardiff Metropolitan University).
Noor, A., & Jamil, S. (2014). Factor Effecting Employee's Satisfaction and Employee's Satisfaction Contribution towards Employ-ee's Loyalty in Public Sector Organizations of Pakistan. International Journal of Innovation and Applied Studies, 7(2), 434.
Or World Tourism Organization (2019). International Tourism Highlights (2019 Edition). UNWTO, Madrid. DOI: https:// doi.org/10.18111/9789284421152.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/DC Heath and Com.
Parker, D.F, & Decotiis, T.A. (1983). Organizational Determinants of Job Stress. Organizational Behavior and Human Performance, 32(2), 160-177.
Peters, M. R. (2016). The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizen-ship behavior. Southern Illinois University at Carbondale.
Petty, G. C., Brewer, E. W., & Brown, B. (2005, February). Job satisfaction among employees of a youth development organization. In Child and Youth Care Forum (Vol. 34, No. 1, pp. 57-73). Kluwer Academic Publishers-Human Sciences Press.
Petty, M. M., McGee, G. W., & Cavender, J. W. (1984). A meta-analysis of the relationships between individual job satisfaction and individual performance. Academy of management Review, 9(4), 712-721.
Pološki Vokić, N., & Bogdanić, A. (2007). Individual differences and occupational stress perceived: a Croatian survey. EFZG work-ing paper series, (05), 1-15.
Porter, L. W., & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absentee-ism. Psychological Bulletin, 80(2), 151.
Quick, J. C., & Quick, J. D. (1984). Organizational Stress and Preventive Management. New York, NY: McGraw-Hill.
Rayton, B. A., & Yalabik, Z. Y. (2014). Work engagement, psychological contract breach and job satisfaction. The International Journal of Human Resource Management, 25(17), 2382-2400.
Renzl, B. (2003). Mitarbeiter als Wissensressource. In K. Matzler et al. (Eds), Werte schaffen - Perspektiven einer stakeholderorien-tierten Unternehmensfu¨hrung, Wiesbaden: Gabler, 319-334.
Robbins, S. (1993). Organizational Behavior (6 ed.). Englewood Cliffs: Prentice-Hall.
Sabbagha, M. D. S., Martins, N., & Ledimo, O. (2018, May). Conceptual Model of Employee Motivation and job Satisfaction for Staff Retention Practices in Foreign Exchange Banking Context. In ICMLG 2018 6th International Conference on Management Leadership and Governance (p. 309). Academic Conferences and publishing limited.
Saleem, R., Mahmood, A., & Mahmood, A. (2010). Effect of work motivation on job satisfaction in mobile telecommunication ser-vice organizations of Pakistan. International Journal of Business and Management, 5(11), 213.
Singh, S. K., & Tiwari, V. (2012). Relationship between motivation and job satisfaction of the white collar employees: A case study. Management insight, 7(2).
Society for Human Resource Management. (2016). Employee job satisfaction and engagement: Revitalizing a changing workforce.
Stone, M. (1974). Cross‐validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society: Series B (Methodological), 36(2), 111-133.
Tekleab, A. G., Takeuchi, R., & Taylor, M. S. (2005). Extending the chain of relationships among organizational justice, social ex-change, and employee reactions: The role of contract violations. Academy of Management journal, 48(1), 146-157.
Tella, A., Ayeni, C. O., & Popoola, S. O. (2007). Work motivation, job satisfaction, and organisational commitment of library per-sonnel in academic and research libraries in Oyo State, Nigeria. Library philosophy and practice, 9(2).
Thakre, N., & Shroff, N. (2016). Organizational Climate, Organizational Role Stress and Job Satisfaction among Employees. Journal of Psychosocial Research, 11(2).
UNWTO, 2019. World Tourism Organization, Annual Report. UNWTO, Madrid. Retrieved from: https://www.e-unwto.org/doi/pdf/10.18111/9789284421152 (Accessed 28 August 2019).
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37, 765-802.
Vasquez, D. (2014). Employee retention for economic stabilization: A qualitative phenomenological study in the hospitality sec-tor. International Journal of Management, Economics and Social Sciences, 3(1), 1-17.
Vietnam National Administration of Tourism (VNAT). TOURISM STATISTICS | INTERNATIONAL VISITORS. Retrieved from: http://www.vietnamtourism.gov.vn/english/index.php/statistic/international.
Wan, H. L. (2012). Employee loyalty at the workplace: The impact of Japanese style of human resource management. International Journal of Applied HRM, 3(1), 1-17.
Ward, E. A. (1988). Relation of job satisfaction and job knowledge and their effect on intention to turnover. Psychological Re-ports, 63(2), 611-615.
Wasmuth, W. J., & Davis, S. W. (1983). Managing employee turnover. Cornell Hotel and Restaurant Administration Quarter-ly, 23(4), 15-22.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizen-ship and in-role behaviors. Journal of management, 17(3), 601-617.
Zeb, A. (2015). The Impact of Job Stress on Employee's Performance: Investigating the Moderating Effect of Employees Motiva-tion. City University Research Journal, 5(1).
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. The Journal of Marketing, 52(2), 35-48.
Adams, J. S. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social Psychology, 67(5), 422.
Alderfer, C. P. (1969). An empirical test of a new theory of human needs. Organizational Behavior and Human Performance, 4(2), 142-175.
Aldwin, C. M. (1994). Stress, Coping and Development: An Integrative Perspective. New York, NY: The Guilford Press.
Alqusayer, A. (2016). Drivers of Hotel Employee Motivation, Satisfaction and Engagement in Riyadh, the Kingdom of Saudi Ara-bia.
Anbazhagan, A., RAJAN, L. S., & Ravichandran, A. (2013). Work stress of hotel industry employees in Puducherry. Asia Pacific Journal of Marketing & Management Review ISSN, 2319, 2836.
Antonova, E. (2016). Occupational Stress, Job Satisfaction, and Employee Loyalty in Hospitality Industry: A Comparative Case Study of Two Hotels in Russia: Master Thesis. Modul University.
Ariza-Montes, A., Arjona-Fuentes, J. M., Han, H., & Law, R. (2018). Work environment and well-being of different occupational groups in hospitality: Job Demand–Control–Support model. International Journal of Hospitality Management, 73, 1–11.
Astrachan, C. B., Patel, V. K., & Wanzenried, G. (2014). A comparative study of CB-SEM and PLS-SEM for theory development in family firm research. Journal of Family Business Strategy, 5(1), 116-128.
Bacharach, S. B., Bamberger, P., & Conley, S. (1991). Work‐home conflict among nurses and engineers: Mediating the impact of role stress on burnout and satisfaction at work. Journal of organizational Behavior, 12(1), 39-53.
Baum, T., & Cheung, C. (2015). Women in tourism & hospitality: Unlocking the potential in the talent pool. Hospitality Industry white paper. Hong Kong: Hospitality Industry Pipeline (HIP).
Bhatnagar, J. (2012). Management of innovation: Role of psychological empowerment, work engagement and turnover intention in the Indian context. The International Journal of Human Resource Management, 23(5), 928-951.
Bhatti, N., Shar, A. H., Shaikh, F. M., & Nazar, M. S. (2010). Causes of stress in organization, a case study of Sukkur. International Journal of Business and Management, 5(11), 3.
Blake, C. G., Saleh, S. D., & Whorms, H. H. (1996). Stress and satisfaction as a function of technology and supervision type. International Journal of Operations & Production Management, 16(5), 64-73.
Bonoma, T.V., & Zaltsman, G. (1981). Psychology for Management. Boston: Kent Publishing Company.
Branham, L. (2005). Planning to become an employer of choice. Journal of Organizational Excellence, 24(3), 57-68.
Buhali, G. A., & Margaretha, M. (2013). Pengaruh work-family conflict terhadap komitmen organisasi: kepuasan kerja sebagai vari-abel mediasi. Jurnal Manajemen Maranatha, 13(1).
Carraher, S. M. (2011). Turnover prediction using attitudes towards benefits, pay, and pay satisfaction among employees and entre-preneurs in Estonia, Latvia, and Lithuania. Baltic Journal of management.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among US managers. Journal of applied psychology, 85(1), 65.
Chandraiah, K., Agrawal, S. C., Marimuthu, P., & Manoharan, N. (2003). Occupational stress and job satisfaction among manag-ers. Indian Journal of occupational and Environmental medicine, 7(2), 6-11.
Chen, C. F., & Kao, Y. L. (2011). The antecedents and consequences of job stress of flight attendants–Evidence from Tai-wan. Journal of Air Transport Management, 17(4), 253-255.
Chen, Y. C., Chen, H. I., Tsui, P. L., & Chiang, Y. C. (2016). Contributing Causes of Employee Loyalty of Service Personnel in In-ternational Hotels. International Journal of Organizational Innovation, 9(1).
Chess, E. (1994). Measurement of motivational tools: Considering the medical representative of India. New Delhi: Monapa Books.
Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Springer, Berlin, Heidelberg.
Chowdary, N. V. (2014). Cost of employee loyalty. Effective Executive, 17(4), 5-6. Retrieved from https://search.proquest.com/docview/1648030569?accountid=63189
Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance. Human relations, 53(6), 747-770.
Cole, G. A. (2002). Personnel and human resources management. London: Continuum International Publishing Group.
Comrey, L.A., & Lee, H.B. (1992). A first course in factor analysis (2nd ed.). Hillside NJ Lawrence Eribaum Associate.
Cooper, C. L., & Marshall, J. (2018). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. In Managerial, Occupational and Organizational Stress Research (pp. 3-20). Routledge.
Costen, W. M., & Salazar, J. (2011). The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry. Journal of Human Resources in Hospitality & Tourism, 10(3), 273-284.
Cox, T. (1978). Stress. Oxford, England: University Park.
Cummings, T. G., & Cooper, C. L. (1979). A Cybernetic Framework For Studying Occupational Stress. Human Relations, 32, 395–418.
Davis, K., & Newstrom, J. W. (1981). Human behavior at work: Organizational behavior. New York: McGraw-Hill.
Defranco, A. L., & Schmidgall, R. S. (2000). Satisfaction: Is money everything? Hospitality Review, 19(2), 1-12.
Denvir, F., & McMahon, A. (1992). Labour Turnover in London Hotels and the cost effectiveness of preventive measures. Interna-tional Journal of Hospitality Management, 11 (2), 143-54.
DiPietro, R. B., Kline, S. F., & Nierop, T. (2014). Motivation and satisfaction of lodging employees: An exploratory study of Aruba. Journal of Human Resources in Hospitality & Tourism, 13(3), 253-276.
Do Nascimento, J. C. H. B., & Da Silva Macedo, M. A. (2016). Structural Equation Models using Partial Least Squares: an Example of the Application of SmartPLS® in Accounting Research. Revista de Educação e Pesquisa em Contabilidade, 10(3).
Dua, J. K. (1994). Job stressors and their effects on physical health, emotional health and job satisfaction in a university. Journal of Educational Administration, 32(1), 59-78.
Feldman, D.C. & Arnold, H.J. (1983). Managing Individual and Group Behavior in Organizations. New York: McGraw-Hill.
Fisher, C. D. (2000). Mood and emotions while working: missing pieces of job satisfaction?. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 21(2), 185-202.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement er-ror. Journal of marketing research, 18(1), 39-50.
Gaither, C. A., Kahaleh, A. A., Doucette, W. R., Mott, D. A., Pederson, C. A., & Schommer, J. C. (2008). A modified model of pharmacists’ job stress: The role of organizational, extra-role, and individual factors on work-related outcomes. Research in Social and Administrative Pharmacy, 4(3), 231–243.
Ganster, D. C., & Schaubroeck, J. (1991). Work stress and employee health. Journal of management, 17(2), 235-271.
Ganta, V. C. (2014). Motivation in the workplace to improve the employee performance. International Journal of Engineering Tech-nology, 2(6), 221- 230.
Gede, R. (2018). Managing Work Family Conflict and Work Stress through Job Satisfaction and Its Impact on Employee Perfor-mance. Jurnal Teknik Industri, 20(2), 127-134.
Geisser, S. (1974). A predictive approach to the random effect model. Biometrika, 61(1), 101-107.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of management review, 10(1), 76-88.
Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of management, 26(3), 463-488.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hollon, C. J., & Chesser, R. J. (1976). The relationship of personal influence dissonance to job tension, satisfaction and involve-ment. Academy of Management Journal, 19(2), 308-314.
Hoppock, R. (1935). Job Satisfaction. New York, NY: Harper and Brothers.
House, R. J., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behav-ior. Organizational behavior and human performance, 7(3), 467-505.
Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work: A managerial perspective. Scott Foresman.
Jawahar, I. M. (2006). Correlates of satisfaction with performance appraisal feedback. Journal of Labor research, 27(2), 213-236.
Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of op-erations management, 24(6), 791-812.
Karatepe, O. M., Beirami, E., Bouzari, M., & Safavi, H. P. (2014). Does work engagement mediate the effects of challenge stressors on job outcomes? Evidence from the hotel industry. International Journal of Hospitality Management, 36, 14-22.
Khalilzadeh, J., Giacomo, D. C., Jafari, J., & Hamid, Z. B. (2013). Methodological approaches to job satisfaction measurement in hospitality firms. International Journal of Contemporary Hospitality Management, 25(6), 865-882.
Kim, B. P., Murrmann, S. K., & Lee, G. (2009). Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees. International Journal of Hospitality Management, 28(4), 612- 619.
Latham, G. P., & Pinder, C. C. (2005). Work motivation theory and research at the dawn of the twenty-first century. Annual Review of Psychology, 56(1), 485- 516.
LAWLER III, E. E., & Porter, L. W. (1967). The effect of performance on job satisfaction. Industrial relations: A journal of Economy and Society, 7(1), 20-28.
Lind, S. L., & Otte, F. L. (1994). Management styles, mediating variables, and stress among HRD professionals. Human Resource Development Quarterly, 5(4), 301-316.
Lu, L., Cooper, C. L., Kao, S.-F., Zhou, Y. (2003). Work stress, control beliefs and well-being in Greater China – An exploration of sub-cultural differences between the PRC and Taiwan. Journal of Managerial Psychology, 18(6), 479-510.
Lu, Y., Hu, X. M., Huang, X. L., Zhuang, X. D., Guo, P., Feng, L. F., ... & Hao, Y. T. (2017). The relationship between job satis-faction, work stress, work–family conflict, and turnover intention among physicians in Guangdong, China: a cross-sectional study. BMJ open, 7(5), e014894.
Luo, L. (1999). Work motivation, job stress and employees' well-being. Journal of applied management studies, 8, 61-72.
Luthans, F. (2011). Organizational Behavior: An Evidence–Based approach. New York: The McGrow-Hill Companies.
Mak, B. L., & Sockel, H. (2001). A confirmatory factor analysis of IS employee motivation and retention. Information & manage-ment, 38(5), 265-276.
Martensen, A., & Grønholdt, L. (2006). Internal marketing: a study of employee loyalty, its determinants and consequenc-es. Innovative Marketing, 2(4), 92-116.
Maslow, A. H. (1943). A theory of human motivation. Psychological review, 50(4), 370.
Matzler, K. et al. (2003b) Werte mit und fu¨r die Mitarbeiter schaffen, in: K. Matzler et al. (Eds). Werte schaffen - Perspektiven einer stakeholderorientierten Unternehmensfu¨hrung. Wiesbaden: Gabler, 305 –318.
McClelland, D. C. (1960). The Achieving Society (van Nostrand, New York).
Michaels, C.E., Spector, P.E. (1982). Causes of employee turnover: A test of the Mobley, Griffeth, Hand, and Meglino model. Journal of Applied Psychology, 67, 53-59.
Michie, S. (2002). Causes and management of stress at work. Occupational and environmental medicine, 59(1), 67-72.
Miles, R. H., & Petty, M. M. (1975). Relationships between role clarity, need for clarity, and job tension and satisfaction for super-visory and nonsupervisory roles. Academy of Management Journal, 18(4), 877-883.
Milman, A. (2003). Hourly employee retention in small and medium attractions: the central Florida example. International Journal of Hospitality Management, 22(1), 17-35.
Mohsin, A., Lengler, J., & Aguzzoli, R. (2015). Staff turnover in hotels: Exploring the quadratic and linear relationships. Tourism Management, 51, 35-48.
Moran, C. C. (1998). Stress and emergency work experience: a non‐linear relationship. Disaster Prevention and Management: An In-ternational Journal, 7(1), 38-46.
Mowday, R. T. (1981). Viewing turnover from the perspective of those who remain: The relationship of job attitudes to attributions of the causes of turnover. Journal of Applied Psychology, 66(1), 120.
Muchinsky, P. M. (1977). Employee absenteeism: A review of the literature. Journal of Vocational Behavior, 10(3), 316-340.
Munir, R. I. S., & Rahman, R. A. (2016). Determining dimensions of job satisfaction using factor analysis [Abstract]. Procedia Economics and Finance, 37, 488-496.
Murphy, L. R. (1995). Managing job stress – An employee assistance/human resource management partnership. Personnel Review, 24(1), 41-50.
Nazir, K. (2013). Employee Motivation, Job Satisfaction & Productivity of Employees at Boots 2012 (Westfield Stratford City) (Doctoral dissertation, Cardiff Metropolitan University).
Noor, A., & Jamil, S. (2014). Factor Effecting Employee's Satisfaction and Employee's Satisfaction Contribution towards Employ-ee's Loyalty in Public Sector Organizations of Pakistan. International Journal of Innovation and Applied Studies, 7(2), 434.
Or World Tourism Organization (2019). International Tourism Highlights (2019 Edition). UNWTO, Madrid. DOI: https:// doi.org/10.18111/9789284421152.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/DC Heath and Com.
Parker, D.F, & Decotiis, T.A. (1983). Organizational Determinants of Job Stress. Organizational Behavior and Human Performance, 32(2), 160-177.
Peters, M. R. (2016). The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizen-ship behavior. Southern Illinois University at Carbondale.
Petty, G. C., Brewer, E. W., & Brown, B. (2005, February). Job satisfaction among employees of a youth development organization. In Child and Youth Care Forum (Vol. 34, No. 1, pp. 57-73). Kluwer Academic Publishers-Human Sciences Press.
Petty, M. M., McGee, G. W., & Cavender, J. W. (1984). A meta-analysis of the relationships between individual job satisfaction and individual performance. Academy of management Review, 9(4), 712-721.
Pološki Vokić, N., & Bogdanić, A. (2007). Individual differences and occupational stress perceived: a Croatian survey. EFZG work-ing paper series, (05), 1-15.
Porter, L. W., & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absentee-ism. Psychological Bulletin, 80(2), 151.
Quick, J. C., & Quick, J. D. (1984). Organizational Stress and Preventive Management. New York, NY: McGraw-Hill.
Rayton, B. A., & Yalabik, Z. Y. (2014). Work engagement, psychological contract breach and job satisfaction. The International Journal of Human Resource Management, 25(17), 2382-2400.
Renzl, B. (2003). Mitarbeiter als Wissensressource. In K. Matzler et al. (Eds), Werte schaffen - Perspektiven einer stakeholderorien-tierten Unternehmensfu¨hrung, Wiesbaden: Gabler, 319-334.
Robbins, S. (1993). Organizational Behavior (6 ed.). Englewood Cliffs: Prentice-Hall.
Sabbagha, M. D. S., Martins, N., & Ledimo, O. (2018, May). Conceptual Model of Employee Motivation and job Satisfaction for Staff Retention Practices in Foreign Exchange Banking Context. In ICMLG 2018 6th International Conference on Management Leadership and Governance (p. 309). Academic Conferences and publishing limited.
Saleem, R., Mahmood, A., & Mahmood, A. (2010). Effect of work motivation on job satisfaction in mobile telecommunication ser-vice organizations of Pakistan. International Journal of Business and Management, 5(11), 213.
Singh, S. K., & Tiwari, V. (2012). Relationship between motivation and job satisfaction of the white collar employees: A case study. Management insight, 7(2).
Society for Human Resource Management. (2016). Employee job satisfaction and engagement: Revitalizing a changing workforce.
Stone, M. (1974). Cross‐validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society: Series B (Methodological), 36(2), 111-133.
Tekleab, A. G., Takeuchi, R., & Taylor, M. S. (2005). Extending the chain of relationships among organizational justice, social ex-change, and employee reactions: The role of contract violations. Academy of Management journal, 48(1), 146-157.
Tella, A., Ayeni, C. O., & Popoola, S. O. (2007). Work motivation, job satisfaction, and organisational commitment of library per-sonnel in academic and research libraries in Oyo State, Nigeria. Library philosophy and practice, 9(2).
Thakre, N., & Shroff, N. (2016). Organizational Climate, Organizational Role Stress and Job Satisfaction among Employees. Journal of Psychosocial Research, 11(2).
UNWTO, 2019. World Tourism Organization, Annual Report. UNWTO, Madrid. Retrieved from: https://www.e-unwto.org/doi/pdf/10.18111/9789284421152 (Accessed 28 August 2019).
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37, 765-802.
Vasquez, D. (2014). Employee retention for economic stabilization: A qualitative phenomenological study in the hospitality sec-tor. International Journal of Management, Economics and Social Sciences, 3(1), 1-17.
Vietnam National Administration of Tourism (VNAT). TOURISM STATISTICS | INTERNATIONAL VISITORS. Retrieved from: http://www.vietnamtourism.gov.vn/english/index.php/statistic/international.
Wan, H. L. (2012). Employee loyalty at the workplace: The impact of Japanese style of human resource management. International Journal of Applied HRM, 3(1), 1-17.
Ward, E. A. (1988). Relation of job satisfaction and job knowledge and their effect on intention to turnover. Psychological Re-ports, 63(2), 611-615.
Wasmuth, W. J., & Davis, S. W. (1983). Managing employee turnover. Cornell Hotel and Restaurant Administration Quarter-ly, 23(4), 15-22.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizen-ship and in-role behaviors. Journal of management, 17(3), 601-617.
Zeb, A. (2015). The Impact of Job Stress on Employee's Performance: Investigating the Moderating Effect of Employees Motiva-tion. City University Research Journal, 5(1).
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. The Journal of Marketing, 52(2), 35-48.