How to cite this paper
Yasa, N., Giantari, I., Setini, M., Sarmawa, W., Rahmayanti, P & Dharmanegara, I. (2020). Service strategy based on Tri Kaya Parisudha, social media promotion, business values and business performance.Management Science Letters , 10(13), 2961-2972.
Refrences
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Bell, S.J., Auh, S., & Smalley, K. (2005). Customer relationship dynamics: service quality and customer loyalty in the context of varying levels of customer expertise and switching costs, Journal of the Academy of Marketing Science, 33(2),169-83.
Carlos. F. R., J., Sanchez G., M., J., Angel M. T., M., & Llorens M.J. (2006). Customer perceived value in banking ser-vices. International Journal of Bank Marketing, 24(5), 266-283.
Cook, N. (2008). Enterprise 2.0: How social software will change the future of work. Hampshire: Gower Publishing Lim-ited
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Edelman, L. F., Brush, C. G., Manolova, T. S., & Greene, P. G. (2010). Start‐up motivations and growth intentions of mi-nority nascent entrepreneurs. Journal of Small Business Management, 48(2), 174-196.
Fischer, E., & Reuber, A. R. (2011). Social interaction via new social media:(How) can interactions on Twitter affect ef-fectual thinking and behavior?. Journal of business venturing, 26(1), 1-18.
Giantari, I. G. A. K., Widagda, I. G. N. J. A., Yasa, N. N. K, Setini., M., & Wardoyo., M. (2008). Symbiosis Mutualism Village Credit Institutions and Business Strategies in Bali Indonesia. Talent Development & Excellence, 12(1), 01-14.
Ho, L.-A. (2011). Meditation, learning, organizational innovation and performance. Industrial Management and Data Systems, 111(1), 113–131.
Hoffman, D.L., & Fodor, M. (2010). Can you measure the ROI of your social media marketing?. MIT Sloan Management Review, 52(1), 41-49.
Hofmann, S. G., & Barlow, D. H. (2014). Evidence-Based Psychological Interventions and the Common Factors Ap-proach: The Beginnings of a Rapprochement?. Psychotherapy Theory Research Practice Training, August, 1-4
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Busi-ness Horizons, 53(1), 59–68.
Kilic, K. Ulusoy, G., Gunday, G., & Alpkan, L. (2015). Innovativeness, operations priorities and corporate performance: An analysis based on a taxonomy of innovativeness. Journal of Engineering and Technology Management - JET-M, 35, 115–133.
Kiron, D., Kirk Prentice, P., & Boucher Ferguson, R. (2012). Innovating with analytics. (cover story). MIT Sloan Man-agement Review, 54(1), 47-52
Lee, C. L., & Yang, H. J. (2011). Organization structure, competition and performance measurement systems and their joint effects on performance. Management Accounting Research, 22(2), 84-104
Mangold, W.G., & Faulds, D.J. (2009) Social Media: The New Hybrid Element of the Promotion Mix. Journal of Business Horizons, 52, 357-365.
Montalvo, J.G. (2011). Voting after the bombings: A natural experiment on the effect of terrorist attacks on democratic elections. The Review of Economics and Statistics, 93(4), 1146–1154
Nair, M. (2011). Understanding and measuring the value of social media. The Journal of Corporate Accounting and Fi-nance, 22(3), 45-51.
Ng Sandy, D. M.E., & Dagger T.S. (2011). Generating positive word-of- mouth in the service experience. Managing Ser-vice Quality, 21(2), 133-151.
Pinho, J.C., Rodrigues, A.P., & Dibb, S. (2014). The role of corporate culture, market orientation and organisational commitment in organisational performance: The case of non-profit organisations. Journal of Management Development, 33, 374–398.
Prajogo, D.I. (2016). The strategic fit between innovation strategies and business environment in delivering business performance. International Journal of Production Economics, 171, 241–249.
Qualman, E. (2009). Socialnomics: how social media transforms the way we live and do business. John Wiley & Sons, New Jersey.
Samuel, H., & Foedjiawati. (2005). Pengaruh kepuasan konsumen terhadap kesetiaan merek (Studi kasus restoran The Prime Steak & Ribs Surabaya) Jurnal Manajemen & Kewirausahaan, 7(1), 74-82.
Sekaran, U. (2003). Research methods for business: A Skill building approach, New York-USA: John Wiley and Sons, Inc
Setini, M., & Darma, D. C. (2019). Towards Market Share: Segmentation, Target and Market Position. International Busi-ness Management, 13, 405-414.
Setini, M., Yasa, N. N. K., Gede Supartha, I. W., Ketut Giantari, I., & Rajiani, I. (2020). The Passway of Women Entrepre-neurship: Starting from Social Capital with Open Innovation, through to Knowledge Sharing and Innovative Perfor-mance. Journal of Open Innovation: Technology, Market, and Complexity, 6(2), 25.
Stockdale, R., Ahmed,A., & Scheepers, H. (2012).Identifying business value from The use of social media: An SME Per-spective. PACIS -Proceedings. 169
Sugiyono. (2018). Metode penelitian pendidikan pendekatan kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta
Syahputra, I. (2018). New media, new relations: cyberstalking on social media in the interaction of muslim scholars and the public in West Sumatra, Indonesia, Malaysian Journal of Communication, 34(1), 153-169
Wijaya, P.Y., Rahyuda.,I.K., Yasa Kerti, N.N., Sukaatmadja P.G. (2019a). Dilemma of innovation in silver craft SME’s in Gianyar Regency of Bali Province, Indonesia, Revista Espacios, 40(22), 15-22.
Wijaya, P.Y., Rahyuda.,I.K., Yasa Kerti, N.N., Sukaatmadja P.G. (2019b). Is material management required in manage-ment silver craft SME’s? (case study in Gianyar Regency of Bali Province Indonesia). European Journal of Business Management Research, 4(1),
Wijaya, & Herdioko.(2010). Pengaruh emotional branding dan brand identity terhadap loyalitas konsumen coffee shop di Yogyakarta. Jurnal Riset Manjemen dan Bisnis, 5(1), 28-51
Yasa Kerti, N.N., Sukaatmadja P. G., Giantari I G.A. (2019). Service Strategy Based on Tri Kaya Parisudha (TKP) Values, European Journal of Business and Management, 11(28), 101-106.
Yasa, N. N. K., Adnyani, I. G. A. D., & Rahmayanti, P. L. D. (2020). The influence of social media usage on the perceived business value and its impact on business performance of Silver Craft Smes in Celuk Village, Gianyar-Bali. Academy of Strategic Management Journal, 19(1), 1-10.
Yasa, N., Giantari, I., Setini, M., & Rahmayanti, P. (2020). The role of competitive advantage in mediating the effect of promotional strategy on marketing performance. Management Science Letters, 10(12), 2845-2848.
Zhang, Mimi, Bernard J. J, and Chowdhury, A. (2011). Business engagement on Twitter: a path analysis. Electron Mar-kets, 21, 161-175
Zhang, Z., Ahmed, W. (2018). A comparison of information sharing behaviours across 379 health conditions on Twitter, International Journal of Public Health, 64, 431–440
Zehir, C., Can, E. and Karaboga, T. (2015). Linking entrepreneurial orientation to firm performance: The Role of differentiation strategy and innovation performance. Procedia - Social and Behavioral Sciences, 210, 358–367.
Alipour, M. (2013). Has privatization of state-owned enterprises in Iran led to improved performance? International Journal of Commerce and Management, 23(4), 281–305.
Al-Najjar, B. (2014). Corporate governance, tourism growth and firm performance: Evidence from publicly listed tourism firms in five Middle Eastern countries. Tourism Management, 42, 342–351.
Andreou, P.C., Louca, C., & Panayides, P.M. (2014). Corporate governance, financial management decisions and firm performance: Evidence from the maritime industry. Transportation Research Part E: Logistics and Transportation Review, 63, 59–7.
Antoncic, B., & Prodan, I. (2008). Alliances, corporate technological entrepreneurship and firm performance: Testing a model on manufacturing firms. Technovation, 28(5), 257–265.
Arikunto, S. (2010). Prosedur Penelitian Suatu Pendekatan Praktik Edisi Revisi. Jakarta: Rineka Cipta.
Bell, S.J., Auh, S., & Smalley, K. (2005). Customer relationship dynamics: service quality and customer loyalty in the context of varying levels of customer expertise and switching costs, Journal of the Academy of Marketing Science, 33(2),169-83.
Carlos. F. R., J., Sanchez G., M., J., Angel M. T., M., & Llorens M.J. (2006). Customer perceived value in banking ser-vices. International Journal of Bank Marketing, 24(5), 266-283.
Cook, N. (2008). Enterprise 2.0: How social software will change the future of work. Hampshire: Gower Publishing Lim-ited
Divol, R., Edelman, D., & Sarrazin, H. (2012). Demystifying social media. McKinsey Quarterly, 2(12), 66-77.
Edelman, L. F., Brush, C. G., Manolova, T. S., & Greene, P. G. (2010). Start‐up motivations and growth intentions of mi-nority nascent entrepreneurs. Journal of Small Business Management, 48(2), 174-196.
Fischer, E., & Reuber, A. R. (2011). Social interaction via new social media:(How) can interactions on Twitter affect ef-fectual thinking and behavior?. Journal of business venturing, 26(1), 1-18.
Giantari, I. G. A. K., Widagda, I. G. N. J. A., Yasa, N. N. K, Setini., M., & Wardoyo., M. (2008). Symbiosis Mutualism Village Credit Institutions and Business Strategies in Bali Indonesia. Talent Development & Excellence, 12(1), 01-14.
Ho, L.-A. (2011). Meditation, learning, organizational innovation and performance. Industrial Management and Data Systems, 111(1), 113–131.
Hoffman, D.L., & Fodor, M. (2010). Can you measure the ROI of your social media marketing?. MIT Sloan Management Review, 52(1), 41-49.
Hofmann, S. G., & Barlow, D. H. (2014). Evidence-Based Psychological Interventions and the Common Factors Ap-proach: The Beginnings of a Rapprochement?. Psychotherapy Theory Research Practice Training, August, 1-4
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Busi-ness Horizons, 53(1), 59–68.
Kilic, K. Ulusoy, G., Gunday, G., & Alpkan, L. (2015). Innovativeness, operations priorities and corporate performance: An analysis based on a taxonomy of innovativeness. Journal of Engineering and Technology Management - JET-M, 35, 115–133.
Kiron, D., Kirk Prentice, P., & Boucher Ferguson, R. (2012). Innovating with analytics. (cover story). MIT Sloan Man-agement Review, 54(1), 47-52
Lee, C. L., & Yang, H. J. (2011). Organization structure, competition and performance measurement systems and their joint effects on performance. Management Accounting Research, 22(2), 84-104
Mangold, W.G., & Faulds, D.J. (2009) Social Media: The New Hybrid Element of the Promotion Mix. Journal of Business Horizons, 52, 357-365.
Montalvo, J.G. (2011). Voting after the bombings: A natural experiment on the effect of terrorist attacks on democratic elections. The Review of Economics and Statistics, 93(4), 1146–1154
Nair, M. (2011). Understanding and measuring the value of social media. The Journal of Corporate Accounting and Fi-nance, 22(3), 45-51.
Ng Sandy, D. M.E., & Dagger T.S. (2011). Generating positive word-of- mouth in the service experience. Managing Ser-vice Quality, 21(2), 133-151.
Pinho, J.C., Rodrigues, A.P., & Dibb, S. (2014). The role of corporate culture, market orientation and organisational commitment in organisational performance: The case of non-profit organisations. Journal of Management Development, 33, 374–398.
Prajogo, D.I. (2016). The strategic fit between innovation strategies and business environment in delivering business performance. International Journal of Production Economics, 171, 241–249.
Qualman, E. (2009). Socialnomics: how social media transforms the way we live and do business. John Wiley & Sons, New Jersey.
Samuel, H., & Foedjiawati. (2005). Pengaruh kepuasan konsumen terhadap kesetiaan merek (Studi kasus restoran The Prime Steak & Ribs Surabaya) Jurnal Manajemen & Kewirausahaan, 7(1), 74-82.
Sekaran, U. (2003). Research methods for business: A Skill building approach, New York-USA: John Wiley and Sons, Inc
Setini, M., & Darma, D. C. (2019). Towards Market Share: Segmentation, Target and Market Position. International Busi-ness Management, 13, 405-414.
Setini, M., Yasa, N. N. K., Gede Supartha, I. W., Ketut Giantari, I., & Rajiani, I. (2020). The Passway of Women Entrepre-neurship: Starting from Social Capital with Open Innovation, through to Knowledge Sharing and Innovative Perfor-mance. Journal of Open Innovation: Technology, Market, and Complexity, 6(2), 25.
Stockdale, R., Ahmed,A., & Scheepers, H. (2012).Identifying business value from The use of social media: An SME Per-spective. PACIS -Proceedings. 169
Sugiyono. (2018). Metode penelitian pendidikan pendekatan kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta
Syahputra, I. (2018). New media, new relations: cyberstalking on social media in the interaction of muslim scholars and the public in West Sumatra, Indonesia, Malaysian Journal of Communication, 34(1), 153-169
Wijaya, P.Y., Rahyuda.,I.K., Yasa Kerti, N.N., Sukaatmadja P.G. (2019a). Dilemma of innovation in silver craft SME’s in Gianyar Regency of Bali Province, Indonesia, Revista Espacios, 40(22), 15-22.
Wijaya, P.Y., Rahyuda.,I.K., Yasa Kerti, N.N., Sukaatmadja P.G. (2019b). Is material management required in manage-ment silver craft SME’s? (case study in Gianyar Regency of Bali Province Indonesia). European Journal of Business Management Research, 4(1),
Wijaya, & Herdioko.(2010). Pengaruh emotional branding dan brand identity terhadap loyalitas konsumen coffee shop di Yogyakarta. Jurnal Riset Manjemen dan Bisnis, 5(1), 28-51
Yasa Kerti, N.N., Sukaatmadja P. G., Giantari I G.A. (2019). Service Strategy Based on Tri Kaya Parisudha (TKP) Values, European Journal of Business and Management, 11(28), 101-106.
Yasa, N. N. K., Adnyani, I. G. A. D., & Rahmayanti, P. L. D. (2020). The influence of social media usage on the perceived business value and its impact on business performance of Silver Craft Smes in Celuk Village, Gianyar-Bali. Academy of Strategic Management Journal, 19(1), 1-10.
Yasa, N., Giantari, I., Setini, M., & Rahmayanti, P. (2020). The role of competitive advantage in mediating the effect of promotional strategy on marketing performance. Management Science Letters, 10(12), 2845-2848.
Zhang, Mimi, Bernard J. J, and Chowdhury, A. (2011). Business engagement on Twitter: a path analysis. Electron Mar-kets, 21, 161-175
Zhang, Z., Ahmed, W. (2018). A comparison of information sharing behaviours across 379 health conditions on Twitter, International Journal of Public Health, 64, 431–440
Zehir, C., Can, E. and Karaboga, T. (2015). Linking entrepreneurial orientation to firm performance: The Role of differentiation strategy and innovation performance. Procedia - Social and Behavioral Sciences, 210, 358–367.