How to cite this paper
Kazemi, S., Nikokar, G., Sadaghiani, J & Rahimimazraehshahi, M. (2012). Design and explanation of organizational excellence model in home appliances industry.Management Science Letters , 2(1), 403-408.
Refrences
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Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
Gotzamani, K.D., & Tsiotras, G.D. (2002). The true motives behind ISO 9000 certification. International Journal of Quality & Reliability Management, 19(2), 151-69.
Deming, W. E. (1986). Out of the Crisis. MIT Press. ISBN 0-911379-01-0.
Deming, W. E.(2000). The New Economics for Industry, Government, Education (2nd ed.). MIT Press. ISBN 0-262-54116-5.
Hakes, C. (2007). The EFQM Excellence Model: For Assessing Organizational Performance – A Management Guide. Van Haren Publishing, ISBN 978-90-8753-027-3.
Linstone, A., & Turoff, M. (2002). The Delphi Method: Technique and Applications. e-book, available at: www.is.njit.edu/pubs/delphibook/.
Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.
Link, A.N., & J.T. Scott (2001). Economic Evaluation of the Baldrige National Quality Program. National Institute of Science and Technology, US Department of Commerce.
Saizarbitoria, I. H., Land?n, G. A., & Fa, M. C. (2006). The impact of quality management in European companies & apos; performance: The case of the Spanish companies. European Business Review, 18(2), 114-131.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
Gotzamani, K.D., & Tsiotras, G.D. (2002). The true motives behind ISO 9000 certification. International Journal of Quality & Reliability Management, 19(2), 151-69.
Deming, W. E. (1986). Out of the Crisis. MIT Press. ISBN 0-911379-01-0.
Deming, W. E.(2000). The New Economics for Industry, Government, Education (2nd ed.). MIT Press. ISBN 0-262-54116-5.
Hakes, C. (2007). The EFQM Excellence Model: For Assessing Organizational Performance – A Management Guide. Van Haren Publishing, ISBN 978-90-8753-027-3.
Linstone, A., & Turoff, M. (2002). The Delphi Method: Technique and Applications. e-book, available at: www.is.njit.edu/pubs/delphibook/.
Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.
Link, A.N., & J.T. Scott (2001). Economic Evaluation of the Baldrige National Quality Program. National Institute of Science and Technology, US Department of Commerce.
Saizarbitoria, I. H., Land?n, G. A., & Fa, M. C. (2006). The impact of quality management in European companies & apos; performance: The case of the Spanish companies. European Business Review, 18(2), 114-131.