How to cite this paper
Digehsara, A., Rezazadeh, H & Soleimani, M. (2018). Performance evaluation of project management system based on combination of EFQM and QFD.Journal of Project Management, 3(4), 171-182.
Refrences
Akao, Y. (1990). Quality Function Deployment: Integrating Customer Requirements Into Product Design. Taylor & Francis.
Atkinson, R. (1999). Project management: cost, time and quality, two best guesses and a phenomenon, it’s time to accept other success criteria. International Journal of Project Management, 17(6), 337–343.
Bititci, U. S., Turner, U., & Begemann, C. (2000). Dynamics of performance measurement systems. International Journal of Operations & Production Management, 20(6), 692-704.
Bryde, J. (2003). Modelling project management performance. International journal Quality Reliab Manage, 20(2), 225-229.
Cooke-Davies, T. (1990). Return of the project managers. Management Today. Business Information Management, 119–121.
Cross, K. F., & Lynch, R. L. (1988). The “SMART” way to define and sustain success. Global Business and Organizational Excellence, 8(1), 23-33.
Davis, K. (2014). Different stakeholder groups and their perceptions of project success. International Journal of Project Management, 189–201.
Dixon, J.R., Nanni, A.J., & Vollmann, T.E. (1990). The New Performance Challenge: Measuring Operations for World-class Competition. Business One Irwin, Homewood, IL.
Eskildsen, J. K. (1998). Total Identifying the vital few using the European Foundation for Quality Management Model. Quality Management, 9(4/5), 92-95.
Flapper, S.D.P., Fortuin, L., & Stoop, P.P.M. (1996). Towards consistent performance management systems. International Journal of Operations and Production Management, 18, 604–625.
Ghobadian, A., & Woo, H. S. (1996). Characteristics, benefits and shortcomings of fourmajor quality awards. International Journal of Quality & Reliability Management, 13(2), 10-44.
Hauser, J. R., & Clausing, D. (1988). The house of quality. Harvard Business Review, 66, 63-73.
Hides, M. T. (2000). Facilitating total quality through effective project management. International Journal of Quality & Reliability Management, 17(407-22).
Hillman, G. P. (1994). Making self-assessment successful. The TQM Magazine, 6(3), 29-31.
Kaplan, R. S., & Norton, D.P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, (January-February), 71-79.
Keegan, D. P., Eiler, R. G., & Jones, C. R. (1989). Are your performance measures obsolete?. Strategic Finance, 70(12), 45.
Kerzner, H. (1987). In search of excellence in project management. Journal of Systems Managemen, 38(2), 30-40.
Maleki, A. R., Zohor, A. R., Azar, F. E., Rezaie, K., & Ebadian, M. (2010). An integrated approach in healthcare system in accordance with QFD/ FMEA. Journal of the Iranian Institute for Health Science Research, 9(2), 117-130.
Martilla, J., & James, J. (1977). Importance-performance analysis. Journal of Marketing. Journal of Marketing, 41(1), 77-79.
Medori, D., & Steeple, D. (2000). A framework for auditing and enhancing performance measurement systems. International Journal of Operations & Production Management, 20(5), 520-533.
Morris, P. W. G., & Hough, G. H. (1987). the Anatomy of Major Projects: A Study of the Reality of Project Management. John Wiley & Sons Ltd. Chichester.
Neely, A. (2005). The evolution of performance measurement research: developments in the last decade and a research agenda for the next. International Journal of Operations & Production Management, 25(12), 1264-1277.
Pinto, J. K., & Slevin, D. P. (1988). Critical success factors across the project life cycle. Project Management Journal, 19(3), 67-73.
PMI. (2013). A Guide to the Project Management Body of Knowledge (PMBOK Guide) (Fifth ed.): Project Management Institute (PMI).
Rust, R. T., Zahorik, A. J., & Keiningham, T. L. (1995). Return on quality (ROQ): Making service quality financially accountable. The Journal of Marketing, 59(2), 58-70.
Sullivan, L.P. (1986). Quality function deployment: a system to assure that customer needs drive the product design and production process. Quality Progress, 39-50.
St-Pierre, J., & Delisle, S. (2006). An expert diagnosis system for the benchmarking of SMEs' performance. Benchmarking: An International Journal, 13(1/2), 106-119.
Taticchi, P., Tonelli, F., & Cagnazzo, L. (2010). Performance measurement and management: a literature review and a research agenda. Measuring Business Excellence, 14(1), 4-18.
Westlund, A. H. (2001). Measuring environmental impact on society in the EFQM system. Total Quality Management,, 12(1), 125-135.
Wiele, V. d., A., W., A.R.T, & Dale, B. G. (2000). ISO 9000 series registration to business excellence: the migratory path. Business Process Management, 6(5), 417-427.
Yousefie, S., Mohammadi, M., & Monfared, J. H. (2011). Selection effective management tools on setting European Foundation for Quality Management (EFQM) model by a quality function deployment (QFD) approach. Expert Systems with Applications, 38(8), 9633-9647.
Atkinson, R. (1999). Project management: cost, time and quality, two best guesses and a phenomenon, it’s time to accept other success criteria. International Journal of Project Management, 17(6), 337–343.
Bititci, U. S., Turner, U., & Begemann, C. (2000). Dynamics of performance measurement systems. International Journal of Operations & Production Management, 20(6), 692-704.
Bryde, J. (2003). Modelling project management performance. International journal Quality Reliab Manage, 20(2), 225-229.
Cooke-Davies, T. (1990). Return of the project managers. Management Today. Business Information Management, 119–121.
Cross, K. F., & Lynch, R. L. (1988). The “SMART” way to define and sustain success. Global Business and Organizational Excellence, 8(1), 23-33.
Davis, K. (2014). Different stakeholder groups and their perceptions of project success. International Journal of Project Management, 189–201.
Dixon, J.R., Nanni, A.J., & Vollmann, T.E. (1990). The New Performance Challenge: Measuring Operations for World-class Competition. Business One Irwin, Homewood, IL.
Eskildsen, J. K. (1998). Total Identifying the vital few using the European Foundation for Quality Management Model. Quality Management, 9(4/5), 92-95.
Flapper, S.D.P., Fortuin, L., & Stoop, P.P.M. (1996). Towards consistent performance management systems. International Journal of Operations and Production Management, 18, 604–625.
Ghobadian, A., & Woo, H. S. (1996). Characteristics, benefits and shortcomings of fourmajor quality awards. International Journal of Quality & Reliability Management, 13(2), 10-44.
Hauser, J. R., & Clausing, D. (1988). The house of quality. Harvard Business Review, 66, 63-73.
Hides, M. T. (2000). Facilitating total quality through effective project management. International Journal of Quality & Reliability Management, 17(407-22).
Hillman, G. P. (1994). Making self-assessment successful. The TQM Magazine, 6(3), 29-31.
Kaplan, R. S., & Norton, D.P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, (January-February), 71-79.
Keegan, D. P., Eiler, R. G., & Jones, C. R. (1989). Are your performance measures obsolete?. Strategic Finance, 70(12), 45.
Kerzner, H. (1987). In search of excellence in project management. Journal of Systems Managemen, 38(2), 30-40.
Maleki, A. R., Zohor, A. R., Azar, F. E., Rezaie, K., & Ebadian, M. (2010). An integrated approach in healthcare system in accordance with QFD/ FMEA. Journal of the Iranian Institute for Health Science Research, 9(2), 117-130.
Martilla, J., & James, J. (1977). Importance-performance analysis. Journal of Marketing. Journal of Marketing, 41(1), 77-79.
Medori, D., & Steeple, D. (2000). A framework for auditing and enhancing performance measurement systems. International Journal of Operations & Production Management, 20(5), 520-533.
Morris, P. W. G., & Hough, G. H. (1987). the Anatomy of Major Projects: A Study of the Reality of Project Management. John Wiley & Sons Ltd. Chichester.
Neely, A. (2005). The evolution of performance measurement research: developments in the last decade and a research agenda for the next. International Journal of Operations & Production Management, 25(12), 1264-1277.
Pinto, J. K., & Slevin, D. P. (1988). Critical success factors across the project life cycle. Project Management Journal, 19(3), 67-73.
PMI. (2013). A Guide to the Project Management Body of Knowledge (PMBOK Guide) (Fifth ed.): Project Management Institute (PMI).
Rust, R. T., Zahorik, A. J., & Keiningham, T. L. (1995). Return on quality (ROQ): Making service quality financially accountable. The Journal of Marketing, 59(2), 58-70.
Sullivan, L.P. (1986). Quality function deployment: a system to assure that customer needs drive the product design and production process. Quality Progress, 39-50.
St-Pierre, J., & Delisle, S. (2006). An expert diagnosis system for the benchmarking of SMEs' performance. Benchmarking: An International Journal, 13(1/2), 106-119.
Taticchi, P., Tonelli, F., & Cagnazzo, L. (2010). Performance measurement and management: a literature review and a research agenda. Measuring Business Excellence, 14(1), 4-18.
Westlund, A. H. (2001). Measuring environmental impact on society in the EFQM system. Total Quality Management,, 12(1), 125-135.
Wiele, V. d., A., W., A.R.T, & Dale, B. G. (2000). ISO 9000 series registration to business excellence: the migratory path. Business Process Management, 6(5), 417-427.
Yousefie, S., Mohammadi, M., & Monfared, J. H. (2011). Selection effective management tools on setting European Foundation for Quality Management (EFQM) model by a quality function deployment (QFD) approach. Expert Systems with Applications, 38(8), 9633-9647.